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"Great location with very helpful staff."

"Things we loved about Grauer Bar: location, location, location. In the heart of Innsbruck, walkable to many restaurants and activities, view of the mountains from our balcony was breathtaking, breakfast was one of the best we have had in all of Europe, so many choices (including smoked salmon), beautiful washrooms, rooftop pool was beautiful. Things we did NOT love so much: Support received from front desk was hit or miss on helpfulness scale. One receptionist did not explain parking (or anything else for that matter) very well, resulting in extra expenses. Her co-worker, when asked for clarification, explained everything very concisely which would have saved us time, money and frustration. She was extremely helpful and did not make us feel like an imposition. The hot tub was lukewarn but we know there are reasons for the that and the ambience more than made up for it. We would stay here again, now that we know where to park our car because the location and breakfast more than made up for any inconvenience and we highly recommend staying here. I recommend that you provide a map or printed directions for people who are paying for parking. "