Nice stay. Rooms were great, upscale feel. Staff was quite friendly, helpful. The hostess for the restaurant was a bit immature for her post. Seems to not understand what "customer service" means. But this is a common question everywhere I go: Why have an exquisite menu, decor, etc - and put bonehead teens or college girls as the welcome wagon?? Never will grasp the logic in that.
Also, the dual lobby elevators weren't working for about an hour, 7-8pm. Very inconvenient. Staff said it was happening routinely, and tech had to reset it nearly daily. Why they can't do this during non-prime hours or get it permanently fixed shows some mental laziness on someone's part.
Walter from California
The Westin Wilmington allows impressive views from the heart of the city's recently revitalized riverfront district. We are …More
The hotel and staff here are pleasant, the room was comfortable, as were the beds. The water in the shower however could not be adjusted and was so hot it was nearly impossible to shower.Also I was actually charged more for my room by Expedia than I was from the hotel itself, I booked another week at the hotel from the hotel itself at a lesser cost.
The Knights Inn, New Castle/Wilmington is an exterior corridor property located right off the Delaware Memorial Bridge. We …More
The hotel was really nice considering the price. the only thing that annoyed me was having someone banging on the door at 9am when check out is at 12pm. I don't like to be bothered while I sleep, and when I finally got up and made my way to the door the staff lady said never mind. Besides that I would stay again.
The Wilmington/Brandywine Courtyard located in the heart of the Brandywine Valley provides greater flexibility & choices to …More
We stayed there for Thanksgiving holidays - 3 days.
Check-in was very easy and sweet girl on the front desk offered us free Thanksgiving dinner, including vines and beers. Very nice!
Room was large, comfortable with separate full kitchen. Very,very quiet suite!
Dining room was spacy and cozy with a fireplace. Breakfast was delicious and lady in the dining room was always affable and helpful.
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