Exterior

Reviews of Hilton Garden Inn Oklahoma City Bricktown

3 out of 5
Hilton Garden Inn Oklahoma City Bricktown
328 East Sheridan Avenue, Oklahoma City, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1006 reviews" "
Rating 8 - Good. 242 out of 1006 reviews" "
Rating 6 - Okay. 69 out of 1006 reviews" "
Rating 4 - Poor. 30 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gracie M. on 27 Mar 2024
Thank you for your feedback!

8/10 Good

Robert K

Travelled with family
Liked: Cleanliness, staff & service
Better maintenance of elevators needed
Stayed 2 nights in Mar 2024
Response from Delaney on 19 Mar 2024
Robert, I am sorry about the elevator issues you experienced during your stay. I hope you give us another chance the next time you visit Bricktown.

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and friendly/efficient staff!
Stayed 1 night in Mar 2024
Response from Gracie M. on 13 Mar 2024
Thank you for your feedback!

10/10 Excellent

Steve

Stayed 2 nights in Feb 2024
Response from Gracie M. on 20 Mar 2024
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gracie M. on 14 Feb 2024
Thank you for your feedback!

10/10 Excellent

Darcy

The lobby with restaurant and bar are so nicely done and very comfortable.
Stayed 1 night in Feb 2024
Response from Delaney on 12 Feb 2024
Darcy, thank you so much for taking the time to give us feedback! I'm so glad you enjoyed your stay! We hope you come back to visit us again soon!

10/10 Excellent

Delaney

Stayed 2 nights in Feb 2024
Response from Gracie M. on 20 Mar 2024
Thank you for your feedback!

8/10 Good

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Delaney on 12 Feb 2024
Brent, we are pleased that you enjoyed your stay with us! We hope you come visit OKC again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Response from Delaney on 12 Feb 2024
Amanda, we are so happy that you enjoyed your time at our property! We hope you come stay again soon!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Delaney on 12 Feb 2024
Bill, we are so glad you enjoyed your stay with us! We hope you come back to visit OKC again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Delaney on 12 Feb 2024
Robert, we are so glad that you enjoyed your stay with us. We hope you come back to visit OKC again soon!

10/10 Excellent

Lou

Stayed 3 nights in Jan 2024
Response from Gracie M. on 20 Mar 2024
Thank you for your feedback!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2024
Response from Veronica R on 3 Feb 2024
Hi Liz thank you for contacting us. We are glad to hear we met your expectations; we hope to see you again soon!

4/10 Poor

Fernando

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Veronica R on 3 Feb 2024
Hi Fernando thank you for contacting us. We are sorry to hear that we did not meet your expectations. We hope you give us another opportunity to serve you, if there is anything we can do at this time please let us know.

10/10 Excellent

Loyd

Stayed 1 night in Jan 2024
Response from Veronica R on 3 Feb 2024
Hi Loyd , thank you for your contacting us. We are glad we met your needs. We hope to see you again soon!

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Veronica R on 3 Feb 2024
Hi Aaron, Thank you for contacting us. We apologize for the not meeting your expectations. We hope the next time you find yourself in OKC you give us another opportunity to serve you.

10/10 Excellent

Brett E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff
Stayed 1 night in Jan 2024
Response from Delaney on 12 Feb 2024
Brett, I am so glad that you enjoyed your time at our hotel! We hope you come back again soon!

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Delaney on 12 Feb 2024
Karen, we are so glad you enjoyed your stay! We hope you come back to visit Bricktown again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Delaney on 12 Feb 2024
We are so glad that you enjoyed your stay with us!

2/10 Terrible

Shanita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Search For Better
Very uncomfortable bed. Dirty hallways with sewage ranked smell. Very poor customer service from time of entry until day of departure. Never again
Stayed 1 night in Dec 2023
Response from Delaney on 12 Feb 2024
Shanita, I am so sorry about the experience you had at our location. This is not the standard we strive to achieve. I will talk with my team about your feedback. Thank you for taking the time to share.

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from Delaney on 12 Feb 2024
Travis, we are so glad that you enjoyed your stay with us! We hope you get to come back to Bricktown again soon!

8/10 Good

Wumairehan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Delaney on 12 Feb 2024
Christopher, we are so glad you enjoyed your stay with us! We hope you come back to visit us again soon!

6/10 Okay

Stan

Stayed 2 nights in Dec 2023

8/10 Good

Monty

Travelled with family
Liked: Amenities
Just cool
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gracie M. on 29 Nov 2023
Thank you for your feedback!

2/10 Terrible

LaQuesha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor I was on smelled like a sewer backup. When asking the front about the smell and possibly moving rooms was told it would be checked out. Needless to say it never was.
Stayed 1 night in Nov 2023
Response from Gracie M. on 29 Nov 2023
Thank you for your feedback! We are sorry moving rooms was an inconvenience.

10/10 Excellent

Jerry

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
When it came time to leave I called for my car but it still took over 30 min to get my car from valet
Stayed 2 nights in Nov 2023
Response from Gracie M. on 21 Nov 2023
Jerry, thank you for your feedback. We apologize for the wait time on valet, please feel free to reach out to us if there is anything we could do make up for it.

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this restaurant because it included breakfast (at the time I booked it). The person in front desk told me she couldn't see that and didn't want to do anything about it. I ended up paying for my breakfast and the lady was rude and was not cooperative. Very disappointed knowing I could have book a cheaper hotel with buffet included.
Stayed 2 nights in Nov 2023
Response from Gracie M. on 21 Nov 2023
Daniel, thank you for your feedback! We are sorry breakfast was an inconvenience.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Would come back!
Stayed 1 night in Nov 2023
Response from Gracie M. on 3 Nov 2023
Artem, thank you for your feedback. We hope you visit again soon!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Veronica on 2 Nov 2023
Thank you for choosing to stay with us! We are glad you enjoyed your stay

8/10 Good

Cheryl

Stayed 2 nights in Oct 2023
Response from Gracie M. on 21 Nov 2023
Cheryl, thank your for your feedback!

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Delaney on 30 Oct 2023
Erin, we are so glad that you enjoyed your stay with us! We hope you come visit Bricktown again soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Delaney on 30 Oct 2023
Hector, we are so glad you enjoyed your stay with us! We hope you come visit us again soon!

8/10 Good

Harold

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overnight
Stayed 1 night in Oct 2023
Response from Gracie M. on 28 Oct 2023
Thank you for your feedback!

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Gracie M. on 17 Nov 2023
Thank you for your feedback!

8/10 Good

Brian

Stayed 1 night in Oct 2023
Response from Gracie M. on 17 Nov 2023
Thank you for your feedback!

10/10 Excellent

Amber

Stayed 1 night in Oct 2023
Response from Gracie M. on 11 Nov 2023
Thank you for your feedback!

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Gracie M. on 25 Oct 2023
Thank you for your feedback.

10/10 Excellent

Sanethette Sakei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Veronica on 18 Oct 2023
Thank you for choosing to stay with us! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delaney on 8 Oct 2023
We are so glad you enjoyed your stay with us! We hope you come visit Bricktown again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2023
Response from Gracie M. on 6 Oct 2023
Thank you for your feedback!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gracie M. on 29 Sept 2023
Thank you for your feedback!

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Comfortable bed. Quiet place to stay. Food was ok if want to pay an extra fee per person. Service was great. Walking distance to the restaurants. Only complaint is they need better pillows. Other than that I and family will be back!
Stayed 1 night in Sep 2023
Response from Delaney on 25 Sept 2023
Kirsten, we are so glad you enjoyed your stay with us! We can't wait for you and your family to come back to stay again!

4/10 Poor

Denise

Travelled with family
Liked: Cleanliness
The room and breakfast were good. There was no information telling that we had to pay for parking or that it was a good block away from the hotel. We also had to wait in our car in the street for 10 minutes will the valets cleared the cars blocking the small driveway, where we needed to unload or car.
Stayed 1 night in Sep 2023
Response from Delaney on 21 Sept 2023
Denise, I'm glad you enjoyed your property! I'm sorry that you were unhappy with the parking situation. We hope you give us another chance the next time you are in Bricktown.

4/10 Poor

Christina

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
A staff member named Corina was completely rude and literally was trying to make check in a difficult process.Was One of the worst check ins I have done.
Stayed 2 nights in Sep 2023
Response from Delaney on 19 Sept 2023
Christina, I am so sorry about the experience you had at our hotel. I will be speaking with our front desk team directly. Thank you for your feedback as we are constantly working to make each stay better and brighter than the last.

4/10 Poor

Patrick

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Delaney on 16 Sept 2023
Patrick, I am sorry you did not enjoy your stay. Your feedback is important because we strive to make each stay better and brighter than the last.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
Great location - walking distance to Bricktown restaurants and entertainment. Large clean comfy rooms - beds are a little more firm
Stayed 1 night in Sep 2023
Response from Delaney on 11 Sept 2023
Cheryl, we are so glad you enjoyed your stay with us! We hope you get to come visit Bricktown again soon!

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great hotel staff!
Stayed 1 night in Sep 2023
Response from Delaney on 9 Sept 2023
Heather, we are so glad you enjoyed your stay with us! We hope you come visit Bricktown again soon!