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Reviews of Best Western Plus Hotel Du Parc Chantilly

4 out of 5
Best Western Plus Hotel Du Parc Chantilly
36 Avenue Du Marechal Joffre, Chantilly

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 368 reviews" "
Rating 8 - Good. 142 out of 368 reviews" "
Rating 6 - Okay. 27 out of 368 reviews" "
Rating 4 - Poor. 11 out of 368 reviews" "
Rating 2 - Terrible. 7 out of 368 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large room with an equally large and comfortable king sized bed. Bathroom was spacious but the shower had a half glass wall curtain that I find gets water everywhere. We were facing the main road and it was a little loud with cars when we first went to bed but we did manage to have a good sleep and would recommend the hotel.
Stayed 1 night in Mar 2024

8/10 Good

Russell

Stayed 1 night in Jan 2024
Response from shanna on 24 Jan 2024
Dear Russel,Thank you for your positive feedback.We hope we will greet you soon.Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room And good price.
Quiet. Room was large and clean. Staff were very friendly and helpful. Parking was €12, secure and right out the door of the hotel, very accessible. We ate breakfast and dinner in the hotel dining room, and it was very good and well priced. The train station is a 10 minute walk from the hotel, and for about €14 you can ride right to the Louvre and back. I was in Chantilly many years ago, and I’m very glad that I was able to go back for another visit.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property with large rooms. Close to chateau de chantilly and the town of senlis. Extremely nice and helpful staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Nahid

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Helpful staff.
Stayed 5 nights in Jul 2023
Response from karima on 24 Jul 2023
Thank you Mr NahidWe hope see you soonBest regardsThe reception

10/10 Excellent

Kelvin, Santa Tecla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in top condition.
Stayed 2 nights in Jul 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean rooms and a great bar with excellent wine! The service in the restaurant make some mistakes, but the food was good and the setting was lovely.
Stayed 1 night in Jul 2023

10/10 Excellent

Ezekiel

Stayed 2 nights in Jul 2023

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Best Western Plus du Parc Chantilly. Our room was very spacious with a very large private terrasse. We were able to easily walk to the main streets of Chantilly as well as the castle of Chantilly. The staff was helpful and professional. My only hesitation is that the taxi that the hotel arranged for us on our departing day seemed to take us the long route to the airport and I had to pay double what I had been expecting to pay. I would ask beforehand about taxi rates as I did pay less than half that from the airport into Paris and Chantilly is closer to the airport than Paris...
Stayed 2 nights in Jun 2023
Response from Shanna on 2 Jul 2023
Dear Nichole,We thank you for responding our survey regarding your last stay in our property.We are glad that you had a nice stay among us.We are sorry for the inconvenient with the taxi driver. From Paris, the taxi drivers have a fixed price while from Chantilly it is on the meter.Thanks again for reponding.Kind regards,

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very attractive hotel with friendly staff.
Stayed 1 night in Mar 2023
Response from shanna on 2 Apr 2023
Dear Alex,Thank you for your positive feedbacks about your last stay in our property.We were glad to greet you.We hope we will see you again.Yours sincerely, Shanna SAINT-GERMAIN Receptionnist Best Western Plus Hotel Du Parc Chantilly

8/10 Good

Stanford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kiet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel Restaurants at walking distance Meter parking in front of hotel or hotel parking for 13 euro 20 min walk to Chantilly Castle Our reservation include breakfast
Stayed 1 night in Mar 2023
Response from shanna on 16 Mar 2023
Dear Kiet,We are so happy to read your positive feedbacks about your last stay in our property.Thanks completing the survey, and we are glad that you have a wonderful stay among us.We are waiting to meet you again very soon.kind regards,

10/10 Excellent

Paulita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was a pleasant surprise!
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Overall good stay. Quick check-in, room was large and super clean. Super quiet, great location across from park and easy walk to restaurants and chateau. Check out was quick and easy as well. Was here on a sunday and found free street parking right in front of hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was very sound proof room, so clean i was surprised
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We are regular customers at this hotel and love it
Stayed 1 night in Jul 2022
Response from Chloé, reception team. on 26 Jul 2022
Dear John, Thank you for your feedback ! Kindest regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Racing
Great hotel, wonderful welcome, perfect place to stay to explore the town, and ideal if you love horse racing as very horse theme'd and close to the course.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean and comfortable
Stayed 3 nights in Jan 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend jaunt
We were pleasantly surprised by the style, size and comfort of the rooms. The staff was very welcoming and helpful. The evening meal in the restaurant was high-quality and the service was excellent, as was the buffet breakfast in the morning. We're looking forward to our next stay.
Stayed 1 night in Feb 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Claudine on 18 Oct 2021
Cher James, Merci infiniment pour voter notre note A très vite !

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chantilly stay
Great location. Nice accommodations.
Stayed 1 night in Aug 2021

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated close to town short walk to racecourse and variety of restaurants.Staff very friendly and helpful in fixing covid tests for us. Limited menu because of covid quite acçeptable Good breakfast included in price Bed king size very comfortable
Stayed 2 nights in May 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Terrible room tiny single bed on main road Not possible to sleep
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet; friendly staff and great location
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

4/10 Poor

Steven

Business traveller
Disliked: Room comfort
Looks better in pictures, noisy main road location Som strange industrial fan noise at rear
Stayed 7 nights in Nov 2019

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
Very clean and modern hotel. Walking distance to restaurants. Secure parking.
Stayed 1 night in Oct 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome comfort after a caravan.
Very comfortable hotel, warm and clean. The reception team were welcoming. Dinner was good and breakfasts were excellent. Easy short walk to the local station for trains to Paris. Free parking outside or paid parking in the hotel garage.
Stayed 2 nights in Oct 2019

8/10 Good

Hsiang Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms large, good bar and well located close to bars and restaurants.
Stayed 2 nights in Oct 2019

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from J-Ph Bierre on 5 Oct 2019
Bonjour Claude, Merci pour votre commentaire et nous espérons vous accueillir prochainement. Bonne journée J-Ph Bierre Directeur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from J-Ph Bierre on 5 Oct 2019
Merci pour votre commentaire et nous espérons vous accueillir prochainement. Bonne journée J-Ph Bierre Directeur

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2019
Response from J-Ph Bierre on 5 Oct 2019
Merci pour votre commentaire et nous espérons vous accueillir prochainement. Bonne journée J-Ph Bierre Directeur

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from J-Ph Bierre on 2 Oct 2019
Merci Martin pour votre ponctuation. Cordialement J-Ph Bierre Directeur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel
Nothing outstanding but clean and comfortable. Good location (few minutes from restaurants and castle), pleasant staff.
Stayed 2 nights in Aug 2019
Response from J-Ph Bierre on 19 Aug 2019
Good afternoon, I thank you for your comment that we will take into account, if you can give us more precision in order to improve us. Do not hesitate to contact us directly. Best regards J-Ph Bierre Director

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star in Chantilly
Very nice hotel in the heart of the town!great value for money!no complaints!!
Stayed 1 night in Aug 2019
Response from J-Ph Bierre on 19 Aug 2019
Good afternnon Stephen, I thank you for your comment that we will take into account. Hoping to welcome you soon, do not hesitate to contact us directly. Have a good day. Best regards J-Ph Bierre Director

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from J-Ph Bierre on 20 Aug 2019
Bonjour Belinda, Nous vous remercions pour votre bonne annotation et en espérant vous revoir prochainement. Cordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean, modern hotel. Well appointed rooms and attentive staff, nothing was too much trouble - they organised transfers to and from the airport, as well as printing our boarding passes for us. Breakfast was standard French fare, simple but very tasty. We dined in the restaurant 2 evenings, the food was of very good quality and well presented, cocktail and wine list offered plenty of choice. Overall, a very pleasant and clean hotel, that made for a lovely weekend away!
Stayed 2 nights in Jul 2019
Response from J-Ph Bierre on 24 Jul 2019
Dear Mr/Mrs, Thank you for your comment that will be shared with our teams. Do not hesitate to contact us directly for your next stay on 03 44 58 20 00. Best regards J-Ph Bierre Director Best Western Plus Hotel du Parc

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from J-Ph Bierre on 20 Jul 2019
Bonjour, Merci pour votre annotation. Nécessitez à vous mettre directement en contact avec nous pour votre prochain séjour au 03 44 58 20 00. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from J-Ph Bierre on 20 Jul 2019
Bonjour, Merci pour votre annotation. Nécessitez à vous mettre directement en contact avec nous pour votre prochain séjour au 03 44 58 20 00. Cordialement

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Directeur, JPh Bierre on 20 Jun 2019
Nous vous remercions pour votre commentaire et nous allons le partager avec les équipes. Nous espérons vous revoir et nous resterons à votre écoute. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from JPh Bierre on 20 Jun 2019
Bonjour, Nous vous remercions de partager votre expérience et en espérant vous accueillir prochainement. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The family room for 4 is excellent!
Stayed 1 night in Apr 2019
Response from JPh Bierre on 18 Jun 2019
Good afternoon, We thank you for sharing your experience that we will communicate to our teams and hope to welcome you soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the excellent overall quality. The staff were especially attentive, friendly, and professional.
Stayed 2 nights in Mar 2019
Response from Chloé , reception desk on 2 Apr 2019
Thanks for staying with us. We really appreciate your feedback !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located between the train station and the town center. Easy walk to the chateau.
Stayed 2 nights in Dec 2018