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My family was in a room that the bathroom wasn't clean. there was pee around the floor in front of the toilet. A dog was barking and the hallway stunk like dog pee.
The TV didn't work in my first room, moved to a second room and had no phone(incredibly unsafe) they told me to use my cell phone to get a hold of the front desk if I needed anything and gave an excuse of construction disrupting the service. The breakfast was absolutely awful. The biscuits and gravy tasted so weird I had to spit it out. The waffle batter came out like water and wouldn't cook! I tried three times to cook a waffle. Some of the people staying there looked so sketchy, I was there for an Emergency and felted stuck at this hotel due to its locations. Would never recommend this establishment to anyone.
The check in was fast and friendly. Very informative. There was some construction in the parking lot
Erika
Stayed 1 night in Mar 2024
4/10 Poor
Robert
17 Mar 2024
Robert
Stayed 1 night in Mar 2024
Response from Richard on 7 Apr 2024
Thank you Terri for your feedback. I want to apologize for your experience during stay. We are working on upgrades and are hoping to have majority of them in place by the end of the year.
Would not stay here again. The entire first floor (where I stayed) smelled of tuna fish. Then the next morning a set of dogs barked aggressively from 6am till 9am. Which was tough because I got in very late from a flight and was hoping to catch up on sleep. Ended up with maybe 3 hours of sleep before the dogs began to bark. I also have to wonder if the stench was actually from dog food and maybe an employee is keeping their dogs on site?
McKinzie
Response from Richard on 1 Mar 2024
Thank you, McKinzie for your feedback. My apologies that your experience was not as pleasant due to the dogs barking on the 1st floor. Unfortunately, our whole first floor is pet friendly and this can make it difficult at times with other rambunctious pets being around. I'm very sorry that you had to experience this.
6/10 Okay
Karen
Business traveller
28 Feb 2024
It’s under construction/renovation…. It’s clean
Karen
Stayed 1 night in Feb 2024
Response from Richard on 1 Mar 2024
Thank you for taking the time to give us feedback. We're exciting for the changes coming to our hotel.
The construction by the property was terrible. The hotel was mostly clean, but seemed outdated and run down. The people at the front desk were friendly and nice.
Arthur Daks
Stayed 1 night in Feb 2024
Response from RH on 1 Mar 2024
Thank you, Arthur, for the feedback. We're working on updating the property and are looking forward to the changes in the future.
Room was very dirty on arrival. Carpet wasn't vacuumed, toilet hadn't been cleaned in what looks like years. Trash and half smoked cigarette left on floor. Pool was covered in black mold and filth. Half eaten apple left in basket after breakfast cleanup. The list goes on.
Maggie
Stayed 2 nights in Feb 2024
Response from Richard on 19 Feb 2024
Thank you Maggie for your feedback, we apologize for the issues during your stay. I will investigate what happened and speak to my staff about these issues.
Great front desk staff. Beds are comfortable and free breakfast was nice!
Tom
Stayed 1 night in Jan 2024
Response from Richard H on 30 Jan 2024
Thank you Tom for the great feedback you're awesome Tom.
8/10 Good
Kasey
20 Jan 2024
Liked: Amenities
Clean. Even with remodeling going on
The front desk was great to work with and quick and easy check in
Kasey
Stayed 1 night in Jan 2024
Response from Richard H on 30 Jan 2024
Thank you Kasey for taking the time to give us feedback. We definitely value hearing from our guests. We're happy to hear you enjoyed your stay with us.
Thank you Jessica for taking the time to give us feedback.
6/10 Okay
ShiAnn
13 Jan 2024
ShiAnn
Stayed 1 night in Jan 2024
Response from Richard H on 30 Jan 2024
Thank you ShiAnn.
6/10 Okay
Valerie
Travelled with family
9 Jan 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Front entrance was poorly marked and difficult to find. Floors and pool area needed better cleaning.
Valerie
Stayed 1 night in Jan 2024
Response from Richard H on 30 Jan 2024
Thank you Valerie for taking the time to give us feedback. We value hearing from our guests and use that to help us make improvements. We do apologize about our entrance being tough to find due to the construction next door currently. We hope you can give us another chance in the future.
If your looking for a cheap place with very limited parking and people outside the door selling stolen goods and or drugs then this is your place the beds were worn out and very uncomfortable staff was nice but we not stay here next time it has drastically went down hill from a year ago
Jereme
Stayed 8 nights in Dec 2023
Response from Richard on 30 Jan 2024
Thank you Jereme for the feedback and want to apologize to you for what you experienced. We're currently working on getting new furniture and mattressesin our rooms. We're hoping to have a fresh look by Summer.
Although it states it is a non-smoking hotel, it reeks of smoke everywhere. Steer clear of this hotel. It is disgusting.
Verified traveller
Stayed 1 night in Dec 2023
Response from Richard H on 30 Jan 2024
Thank you Anonymous for giving us feedback. We are a non smoking hotel. Unfortunately during the cold months guests like to prop open doors and we don't always catch it in time and the smoke lingers in. I want to apologize for your experience during your stay and hope you can give us another chance in the future. We are currently working on some hotel upgrades and are hoping they'll be done by the Summer.
Hello valued guest thank you so much for recently staying with us, we appreciate and value your business. Super happy to hear you enjoyed your stay with us!!!!! We thank you for taking the time to give us some positive feedback. Your opinion of us truly matters we hope to see you again very soon.
After coming from a bad experience from OYO in Las Vegas staying her was an improvement
Edna
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Hello valued guest thank you so much for staying with us, we appreciate and value your business. Super happy to hear you enjoyed your stay with us!!!!! Music to our ears knowing that our guests are happy. We appreciate you taking the time to give us your feedback, your opinion of us truly matters we hope to see you again very soon.
I won't stay thete again. Dogs barking all nite, kids partying all nite,freeway noise,road to freeway constant they try.... but no... sorry. I think people actually live thete.traffic,out dated
John
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Hello valued guest thank you so much for recently staying with us, we appreciate and value your business. We are sorry to hear this was not the stay we strive for it to be for all of our guests. Currently we are making some changes within the hotel including some remodeling, we hope you give us another try and allow us to give you the stay you deserve. We appreciate you taking the time to give us your feedback your opinion of us truly matters, hope to see you again soon.
4/10 Poor
Hollis
Travelled with family
19 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Old.
Hollis
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Hello valued guest thank you so much for recently staying with us, we appreciate and value your business. Currently we are undergoing some remodeling of our hotel and have many changes up and coming. We hope you comeback to enjoy these renovations with us, we thank you for taking the time to give us your feedback your opinion of us truly matters. We hope to see you again very soon.
8/10 Good
Helen
17 Dec 2023
Liked: Cleanliness, staff & service
Helen
Stayed 3 nights in Dec 2023
Response from GM on 19 Dec 2023
Hello valued guest thank you so much for recently staying with us we appreciate and value your business. Thank you for taking the time to give us your feedback your opinion of us truly matters, we hope to see you again soon.
Hello valued guest thanks so much for staying with us we appreciate and value your business. We also thank you for taking the time to give us your feedback. Your opinion of us matters and we hope to see you again very soon.
Hello valued guest thank you so much for recently staying with us, we appreciate and value your business. Currently we are undergoing some remodeling of our property and have many changes up and coming, thank you for taking the time to give us your much appreciated feedback. Your opinion of us truly matters we hope you come back soon to enjoy our renovations!!!!
6/10 Okay
Juvenal
Business traveller
11 Dec 2023
Disliked: Cleanliness
Juvenal
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Hello there valued guest thank you so much for recently staying with us, we appreciate and value your business. We thank you for taking the time to give us your feedback, your opinion of us truly matters please let us know what we could have done differently in order to have made your stay a better one. We hope to see you again soon.
6/10 Okay
Robert
10 Dec 2023
Overall, not terrible, but not great. They tore the Famous Daves down next door and are putting an in and out in its place, which makes for fun since theres limited mobility around the place as is. Go to breakfast, as there wasnt a gravy in the world that could help those biscuits out
Robert
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Hello valued guest thanks so much for recently staying with us, we appreciate and value your business!!!!! We also appreciate you taking the time to give us your feedback, your opinion of us truly matters and we hope to see you again very soon.
2/10 Terrible
Neil
Travelled with family, Business traveller, Travelled with partner
7 Dec 2023
Neil
Stayed 2 nights in Dec 2023
Response from GM on 10 Dec 2023
Hello there valued guest thank you so much for recently staying with us, we appreciate and value your business. Please let us know what we could have done differently to make your stay a better one. Your opinion of us truly matters, thank you for taking the time to give us some feedback, we hope to see you again very soon.
Hello valued guest thank you so much for recently staying with us, we appreciate and value your business. Super happy to hear you were able to enjoy our pet friendly hotel. We love and welcome all pets here at La Quinta, thank you for taking the time to give us your feedback your opinion of us matter we hope to see you again very soon.