Dear Dima, Thank you for choosing Mozart Hotel during your visit to Odessa. I investigated your review in detail and want to say the following. According to the hotel rules all guests when leaving hotel should let hotel staff know, that room is free now and ready for preparing for the next arrivals. You didn`t do that, telling us you will come back soon. Later, when checking the room, our staff discovered that you had not paid some extra charges, so we wanted to contact you by phone, which you indicated in the registration form, to clarify that. Unfortunately, you did not want to communicate with us, having blocked incoming calls from us. We are very sorry that you recognize our wish to contact you regarding payment as staff rudeness and miserable handling of guests. We wish you all the best during your next trip.

Dear Jeremy, We appreciate you choosing our hotel for your stay and for the feedback provided. We are happy to know that you liked our location and the service you got. We are looking forward to welcoming you back with us again! Best regards, Andrey Bychkov, Hotel Manager

Dear james, Thanks for having taken the time to write your review. We are happy to know that you enjoyed our location and services. We reassure you that your complaints will be shared with the Front Office staff and additional training will be provided. Hope to welcome you back again for more positive experience. Sincerely, Irina Kolchak, General Manager

Dear Mark, Thanks for your comments and for having selected our hotel. We are delighted that you enjoyed your stay and we will be happy to have you back soon as a guest of our hotel. Sincerely, Irina Kolchak, General Manager

Dear Gueat, We appreciate your comments about Hotel Mozart. We take pride in attending to our customers’ needs in the best way possible. Hope to welcome you back soon. Sincerely, Irina Kolchak, General Manager

Dear Stanislav, We couldn't be happier reading such a great review! Thank you so much for choosing our hotel during your visit to Odessa! We will be looking forward to your next stay with us! Best regards, Irina Kolchak, General Manager

Dear Ariel, thank you so much for taking the time and posting a positive feedback regarding your stay at Hotel Mozart in Odessa. We were very pleased to read that you enjoyed your stay with us. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location, services and facilities. We are looking forward to welcoming you back at Hotel Mozart. Sincerely, Irina Kolchak, General Manager

Dear Hugh, Thank you very much for your loyalty to Hotel Mozart and sharing your review. We are delighted to know that this time you had one more positive experience. Happy that you enjoyed your room comfort, our central location and attention of our staff. We are looking forward to welcome you back! Sincerely, Irina Kolchak, General Manager

Dear Henning, Thank you for your warm feedback relating to your recent stay with us. We are glad to know that you enjoyed the hotel location and satisfied with the service we provided. We are looking forward to welcome you back at Hotel Mozart in Odessa. Sincerely, Irina Kolchak, General Manager

Dear Guest, Thank you very much for sharing your review. We are delighted to know that you had an overall good experience. Your comments have already been forwarded to related departments in an effort to improve our service. We are looking forward to welcome you back! Sincerely, Irina Kolchak, General Manager

Dear Guest, First of all thank you for choosing Hotel Mozart for accommodation, as well as for writing a review. Guest feedback is incredibly important for us. We apologize for the experience that certainly does not meet our standards and will do our best to provide you with the best service at the Hotel in the near future. We are looking forward to welcoming you back soon. Sincerely, Irina Kolchak, General Manager

Dear Guest, Let us first of all thank you for staying at our hotel and sharing your feedback! We are terribly sorry to hear that you did not have good experience during your stay and would like to sincerely apologize for this. We would like to assure you that we will follow up on the described occurrences and will implement the necessary actions. We hope that you will come back to Mozart Hotel and give us another chance to provide you with our hospitality. Sincerely yours, Irina Kolchak, General Manager of Mozart Hotel

Dear Guest, Let us first of all thank you for staying at our hotel and sharing your feedback! We are terribly sorry to hear that you did not have good experience during your stay and would like to sincerely apologize for this. We would like to assure you that we will follow up on the described occurrences and will implement the necessary actions. We hope that you will come back to Mozart Hotel and give us another chance to provide you with our hospitality. Sincerely yours, Irina Kolchak, General Manager of Mozart Hotel

Dear Guest, Thank you for taking your time to share this review following your recent stay at Mozart Hotel! We look forward to welcoming you back to Mozart Hotel. Kind regards, Irina Kolchak, General Manager of Mozart Hotel

Dear Steven, We would like to thank you for staying with us and giving us the best recommendation. We are delighted that our location and service met your expectations. We hope to see you again and we will ensure you enjoy the same quality of service as you have. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Anastasya, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Guest, We are extremely sorry to hear about this, and even more sorry to disappoint you. Next time, would you please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you and hope to welcome you again to our hotel. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Anzhela, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Lee, We would like to thank you for choosing our hotel and sharing your impressions with us. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise and thank you for mentioning our good location this information will be useful for travelers. I am terribly sorry to hear about your experience with our local taxi, we have to admit that this is common situation which goes beyond our control and service. Next time we kindly ask to communicate with our reception staff and they will provide the best solution. We look forward to serving you again. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Guest, Thank You for giving us a shot, and even more for leaving us this review. Your information about our location will help other travelers to make their choice. We hope to welcome you again at our hotel. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.

Dear Tom, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We are devastated to hear you had such a bad experience with check in . We hope this will be excluded next time and we will be able to welcome you again. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.