GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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One Bedroom Suite
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Sandcastles Beach Resort Ocho Rios offers 174 guest studios and suites in five three-story buildings (no elevators) with interior garden courtyards. All units feature small balconies or patios with garden or ocean views, kitchens or kitchenettes, and dining sets. Ceiling fans and louvered windows offer cooling alternatives to studios and suites' air conditioning. Televisions provide U.S. cable channels. Decor includes tropical furniture, tile floors, and floral fabrics.
Room Amenities
Dining
Sandcastles Restaurant & Bar - Second-floor, air-conditioned spot with open-air terraces on both sides, one overlooking Ocho Rios' main street, the other overlooking the pool. Black-and-white tile floor. Etched glass panels. Breakfast, lunch buffets daily. Buffet or à la carte menu for dinner.
Poolside Snack Bar - Offers a traditional menu of hamburgers, hotdogs, grilled-cheese sandwiches, and ice-cream. The adjacent bandshell provides live entertainment during some evenings.
The Pub - Lobby bar with televisions.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sandcastles Beach Resort Ocho Rios
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out of 30 reviews
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Showing 1 - 10 results (of 30) · See more Sandcastles Beach Resort Ocho Rios reviews
“Not impressed.”
Very dissatisfied with the room.
“It's good”
I liked because is clouse to the market restaurants and another things
“A Vacation Nightmare”
upon check-in the front desk staff was very courteous, when we arrived to our room it was not the best but you get what you pay for. we left for the day and when we returned ready to take a shower and go to bed we discovered the sheets were dirty with stains on them, the mattress was torn, the refridgerator was not working and there was no hot water. when we complained that evening the housekeeping supervisor came to the room and handed us clean sheets and we were told there was nothing they could do about the hot water that evening, also a drunk maintenance man came to assist with the refridgerator which was not plugged in. the next day we left early in the morning and were gone all day only to come back 12 hours later to find there had been no housekeeping and still no hot water. the staff stated we had the only key to the room, and we were told we could get a temporary room for the night and they would give us another room for the remainder of our trip the next day. the next room was worse, there were two twin beds pushed together as one king which had different heights, the air conditioner made a very loud noise and there was a whole tile missing where you could see the outside, the phone did not work and still no hot water. we went back to the original room and the next morning we checked out. I would not recommend this hotel to a dog as the staff is not accomodating and this place looks nothing like the advertisements.
“Better than expected”
The number of beds & room size were exactly what I wanted. Very courteous staff and very helpful. The bell hop on call at time of check in was tops in the business. I didn't take time to cash out a few dollars, & when i got to the hotel, he walked with me on the street to change out a few dollars. That was beyond his job description. The only issue was morning of check out. The night before, I asked for a wake up call at 5:00am & at 6:00am, the front desk rung my room & said that my driver was downstairs. I asked what time it was & he(same guy i asked for wake up call), told me that it was 6:00am. The driver had another stop to make which worked out because he(driver) had a few extra minutes to spare. Overall I was pleased & would definely go back.
“Not too impressed”
Was not satisfied with the beds old and rundown and the bed covers are old too needs to maintain the rooms a lot more.
“A nice hotel past it's prime”
The cost of staying there was a plus but maybe that's why our shower stall and face basin kept blocking up. The restaurant crew is good a one or two of the front desk folks didn't give the impression they were interested in being helpful. The maintenance and security staff were professional Our A/C unit was LOUD and made some terrifying sounds at start up!
“Not impressed!”
This hotel left something to be desired. We arrived and their hotel reservation person had gone home: we arrived at 6:30 pm. They were extremely rude to us at the reception and treated us with disrespect on many levels. The rooms are okay, nothing special. The next day, we were told by reception that breakfast was included and they told us in the restaurant we could have anything we wanted from the menu. We ordered and ate, and then were presented with a huge bill because apparently, breakfast was not included. They were very unorganized and the whole thing felt a little slimey.
“Great for travellers who love to scope the town and cook their own food!!!”
The beach was behind the hotel, nice, relaxing views. Many things to do in Ocho Rios and to see. I recommend going to Turtle River Park right across the hotel.
“Great for a trip on a budget.”
My overall hotel stay was good, however the restaurant service was not good.
“A Sandcaslte would be better”
When you look at the pictures everything seems nice, but upon arrival it was not quite so. Pretty much everything in this hotel needs to be repainted, walking towards the room you could see chunks of paint missing everywhere, on the walls, staircase railing, even the room. The bathrooms was small, the door would not close properly, the room had evidence of multiple leaks with brown spots everywhere. Mold was spotted next to the toilet. The toilet seat was broken, I'm 5'8 and the shower head reached my neck, i had to duck to wash my hair. The 2nd bed was upstairs and you had to walk up a set of narrow stairs the size of a ladder and when you reached the top you couldn't stand up or else you would bang your head. The decor was very bland, everything looked very old, and the bed was hard like concrete, so bad that my friend slept on the carpet upstairs instead of his bed. You need a deposit for everything. They wanted US $10 for a remote for the TV (which was the size of a computer screen), same for a 2nd key for my friend, even beach towels you had to pay a deposit. The location was both perfect and bad...It was perfect because it is located in the center of Ocho Rios, everywhere is a 5 minute walk, shopping, good restaurants. But it was also right in front of a Bar which was playing music till past 3am and was disturbing me while I was sleeping. I could feel the bass vibration in my bed.
Showing 1 - 10 results (of 30) · See more Sandcastles Beach Resort Ocho Rios reviews
Independent Hotels in Ocho Rios
1 Main Street Ocho Rios, Jamaica
Nearby Points of Interest
Location Highlights
The preferred airport for Sandcastles Beach Resort Ocho Rios is Montego Bay (MBJ-Sir Donald Sangster Intl.) - 86 km / 53.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Ocho Rios, Jamaica: On Jamaicas northern coast, Ocho Rios is a popular tourist destination for those seeking scuba diving and other water sports. Home to some of Jamaicas finest resorts, it is considered one of the safest spots on the island. Dunns River Falls, which cascades nearly 700 feet into the Caribbean Sea, is a popular tourist destination, as is Dolphin Cove, where visitors can interact with dolphins.
1 Main Street Ocho Rios, Jamaica
