Garden

Reviews of Casa Bonita Hotel & Luxury Residence

4 out of 5
Casa Bonita Hotel & Luxury Residence
Calle Catalina 102, Oaxaca, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 114 reviews" "
Rating 8 - Good. 30 out of 114 reviews" "
Rating 6 - Okay. 12 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 7 out of 114 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shuhei, KIYOSU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest service on 30 Dec 2023
Dear Shuhei,We are very pleased to see that you enjoyed your stay with us. We greatly appreciate your preference and your rating, it motivates us to see your 5 over 5 score. We hope to serve you in the future

10/10 Excellent

Wendy, Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil oasis with great food, service and lovely spa.
Stayed 2 nights in Nov 2023
Response from Guest Service on 28 Nov 2023
Dear Wendy,It sounds like you had a wonderful experience! A tranquil oasis with great food, service, and a lovely spa can truly enhance your stay. Your positive feedback is appreciated, and we're delighted that you enjoyed your time with us. Thank you for choosing our establishment, and we hope to welcome you back for another peaceful and enjoyable stay in the future! If you have any further comments or if there's anything else we can assist you with, please let us know.

10/10 Excellent

erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and food is good. however, is so far from downtown and it was hard to get a taxi some dyas.
Stayed 5 nights in Oct 2023
Response from Guest Service on 28 Nov 2023
Dear Erica,Thank you for sharing your feedback. We're pleased to hear that you found the hotel clean and enjoyed the good food. However, we understand that the distance from downtown and challenges in getting a taxi on some days were a concern. We do provide free shuttle service to downtown in certain pre stablished hours and we are sorry that they were not convenient for you.We will take note of this feedback to explore ways to enhance transportation options for our guests, ensuring a more convenient experience.

6/10 Okay

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El hotel está bonito, muy limpio y relativamente cerca del centro pero la habitación que nos asignaron (15) está pegada al restaurante y el ruido fue muy molesto. Comienzan a mover sillas, mesas, platos, ruido de cocina etc desde las 5:30am y en la noche igual se escucha el movimiento del restaurante aproximadamente hasta las 11:30-12. Tienen alberca pero no la tienen con calefacción todo el tiempo por lo que si quieres usarla deberás avisar unas 3-4 horas antes para que esté a una temperatura aceptable (en época de frío es imposible meterse si está fría). Desconozco si en las otras habitaciones se escucha ruido todo el tiempo pero para nosotros si fue un desacierto pues no logramos descansar.
Response from Guest Service on 6 Nov 2023
Estimado Marco,Lamentamos mucho escuchar que tuvo una experiencia con ruido por el restaurante y con la temperatura de la alberca. Hemos pasado sus comentarios a nuestra gerencia para que sean considerados y se le dé el seguimiento apropiado ya que estamos comprometidos con la satisfacción de nuestros clientes.Agradecemos mucho su preferencia y sobre todo sus observaciones que nos ayudarán a mejorar nuestras instalaciones y servicios.

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from Guest Service on 27 Nov 2023
Dear Bruce,Thank you for the perfect rating of 5 out of 5! We are pleased to hear that your experience at our hotel was so positive. If there is anything specific you would like to highlight or if you have suggestions for further improvement, please do not hesitate to let us know. We appreciate your choice to stay with us and look forward to having you as our guest again in the future, thank you for sharing your rating and for your visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Service on 23 Oct 2023
Estimado Huésped,Agradecemos mucho su preferencia y valoración. Nos complace ver su calificación y saber que ha disfrutado su estancia con nosotros. Esperamos poderle servir en su próxima visita a Oaxaca.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Oct 2023
Response from Guest Service on 18 Oct 2023
Dear Robert,It's wonderful to hear that you found the hotel to be very quiet. A peaceful and quiet environment can make a stay more enjoyable, especially for those seeking relaxation and rest. If you have any specific feedback or if there's anything else we can do to ensure a consistently quiet and tranquil experience, please feel free to let us know. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our services!

10/10 Excellent

EDSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great experience. They have a karaoke bar. My stay was during the weekend but I couldn’t hear any noise. The restaurant is great as well as the room service. Very clean and very Friendly staff. I would definitely stay again at this hotel.
Pool @ night
Karaoke door
Stayed 4 nights in Apr 2023
Response from Guest Service on 12 May 2023
Dear Edson,On behalf of Casa Bonita and its staff I would like to thank you for your preference, rating but specially for your comments that motivate us to continue striving to give the best service to our guest and exceed your expectations. We hope to serve you again.

10/10 Excellent

ryan y.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and courteous staff. Quiet neighborhood north of Oaxaca's Center. Also it was very child friendly. Would definitely stay here again.
Stayed 7 nights in Apr 2023
Response from Guest Service on 17 Apr 2023
Dear Ryan,On behalf of Casa Bonita and all its staff, we would like to thank you for your preference, rating and your comments that motivate us to continue striving to give the best service to our guests. We look forward to service you again, sometime soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view dining area amazing service from staff
Response from Guest Service on 12 Apr 2023
Dear Sara,On Behalf of Casa Bonita Hotel & Luxury Residence I would like to thank you for your preference and rating. We are very pleased to know that you enjoyed your stay with us.

10/10 Excellent

Giselle

Stayed 3 nights in Mar 2023
Response from Guest Service on 12 Apr 2023
Estimada Giselle,Agradecemos mucho su preferencia y valoración. Nos complace mucho saber que disfrutó su estancia con nosotros y nos encantará servirle nuevamente por esta su casa en Oaxaca.

10/10 Excellent

JOSE OMAR R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable al 100%
Excelente, el lugar y la atención es de lo mejor.
Stayed 3 nights in Mar 2023
Response from Guest Service on 13 Mar 2023
Estimado Jose Omar,Gracias por sus comentarios, nos motivan a seguir dando lo mejor de nosotros. ¡Lo esperamos pronto!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly, polite, and helpful to provide information about the area. Additionally there was convenient taxi transportation services arranged by the hotel staff. Our stay was very enjoyable.
Stayed 3 nights in Aug 2022

6/10 Okay

Alma

Travelled with family
Liked: Cleanliness, property conditions & facilities
What I didn’t like was that I was not given the room that I had paid for upon arrival. I also didn’t like that the waiter blew his nose in the dining area while we were having breakfast. I observed that he continued to serve without washing his hands.
Stayed 3 nights in Jul 2022

6/10 Okay

Elias, Roseville

Travelled with partner
Property is ok. Food is very good and at fair prices. Most of the satff is friendly, but there is always this one person that nows NOTHING about the hospitality philosophy and makes your stay a bit harsh ... You are about a 15 min drive away from downtown. Hotel assures and advertises a parking lot, which they do not have. This was issue for us and made our stay have a dark rice. There is no elevator, Rooms are not so big nor spacy. This makes them sort of small and with limited storaging space. Rooms have all interior view; this makes them a bit noisy and with cero outside view. Their internet connection is very, very unstable and unreliable, something that today becomes a terrible deal for all of us as guests. I offered to pay with AMEX, and they requested another card/FORM OF PAYMENT ( Visa / MC ) since they did not like guests paying with AMEX ... OVERRALL RESUME: Give it a try and decide for yourself what you think about this hotel. In my case, next time I am in OAXACA, I will try some other options ...
Stayed 2 nights in Feb 2022

10/10 Excellent

ANTHONY J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from CASA BONITA on 4 Nov 2021
El equipo de Casa Bonita agradece siempre sus comentarios, esperamos verlo nuevamente en esta su casa en Oaxaca

10/10 Excellent

Myra

A hidden gem in the hills near Oaxaca!
The staff at Casa Bonita was so helpful , warm and welcoming. No detail was overlooked. The hotel was so accommodating that there was never a reason to leave its beautiful grounds. The spa service was dreamy! The complimentary breakfast was gourmet, so delicious! There is even a bar on the grounds!
Beautifully maintained grounds
Lovely dining
Breakfast!
The Happiest Hour
Stayed 2 nights in Oct 2021
Response from Casa Bonita on 22 Oct 2021
Dear Myra, The casa bonita team appreciates your visit and we are pleased to have treated you as you deserve, we are waiting for you soon in this home!

4/10 Poor

Michael

Stayed 4 nights in Jan 2021

8/10 Good

Gene, Brooklyn, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel located outside of the center. Nice grounds, cute room. Shuttle service is available. Taxi ride to the center only 100 pesos($5). Super easy check in and check out.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The room clean. Property well maintained.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Norma, Reston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not only a beautiful hotel, their hospitality, food and service was excellent.
Stayed 4 nights in Oct 2019

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely People. Nice Hotel
Located in a residential area,15 minutes from City Central Oaxaca. Howver, they do have a free shuttle to take you there. Had to switch rooms because the A/C in the first room did not work properly. Second room was comfortable. Decorating is a bit weird--everything is purple and the mermaid murals are something else. Mainly Mexican tourists stay there. We had some language problems because many of the staff do not speak Spanish and we do not speak English. Food was good except for the complimentary breakfast which was disappointing. Also, many of the items on the menu are tradional Oaxaca which were reluctant to try. The people were extremely nice.
Stayed 3 nights in Mar 2019
Response from Alfredo- Jefe de Operaciones on 8 Jul 2019
We appreciate your comment! As far as breakfast are concerned, we have a very extensive menu where you can choose whatever you like, likewise most of our staff speaks English, maybe it was a coincidence that at that moment the person who attended them not speak it, a great sorry for this inconvenience ... we will be very aware of his return.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with friendly, helpful staff. Food was very good. The only problem is that it its not near the zocalo
Stayed 4 nights in Dec 2018
Response from HCB on 18 Jan 2019
Thank you! We will be waiting for you upon your return.

10/10 Excellent

Craig, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, great staff, had a wonderful stay
Stayed 8 nights in Oct 2018
Response from HCB on 18 Jan 2019
A pleasure that you have stayed with us and we appreciate your comments!

8/10 Good

Bren, CA

Liked: Staff & service, property conditions & facilities
Great staff, were very accommodating and helpful, a few things I wished we knew ahead of time. The shuttle from/to airport is not free and though your breakfasts are part of your stay (free) if you tip the server (a must) and then right that tip amount on the receipt, they will charge you that cost at the end again (not a huge deal, but should've been mentioned prior too). The pool was great, but a little confused on if we could bring our own drinks to the area, versus having to buy from the bar... but overall stay was awesome! Would stay here again, now that we are aware of the small items.
Stayed 7 nights in Oct 2018
Response from HCB on 22 Jan 2019
IT IS A PENALTY THAT UPCOMING THIS TYPE OF COMMENTS WITH THE INTENTION TO DAMAGE THE HOTEL, THE ONLY IT DESERVES TO HIGHLIGHT IS THAT THE TRANSPORTATION SERVICE, WHICH MAKE A MENTION, WAS CONTRACTED BY YOU AND IS COMPLETELY EXTERNAL TO OUR HOTEL AND THAT WE DO NOT KNOW TOTALLY, THEREFORE WE STRANGE A LOT OF THOSE WHO COULD MAKE THIS TYPE OF COMMENTS FROM US AND THAT THEY DO NOT KNOW US ... .I HAVE RECEIVED ON RARE OCCASIONS WE HAVE ALREADY HAD GUESTS AS YOU ARE DEDICATED TO THREATEN HOTELS TO GET OUT OWN PROVECHO ... OUR HOTEL IS A HOTEL OF SPECIAL CATEGORY, WITH AN EXCELLENT AND COMPLETE SERVICE AND OUR REPUTATION AND PRIZES GUARANTEE US

8/10 Good

IGC, Mexico City

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but...
We had 3 rooms, on one day 2 of the rooms when we arrived from our day activities were undone, next the same with the other room. Staff unable to assume responsability, just kept saying they were short of room cleaning staff. To expensive for that kind of service.
Stayed 5 nights in Dec 2017

10/10 Excellent

Hanna, Oaxaca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff.
Loved the comfort, shuttle service, food, spa, pool, etc. Can't think of anything missing!
Stayed 3 nights in Nov 2017

10/10 Excellent

Donna, Saint Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel outside city center
My husband and I went to Oaxaca with another couple for Day of the Dead celebrations. Hotel was great with comfy rooms, great food, good location and friendly staff. They provided shuttle transportation to the city center and arranged tours that were reasonably priced. I’d definite go back!
Stayed 5 nights in Nov 2017
Response from Sonia on 14 Nov 2017
Thank you so much Danna, it was a pleasure to stay at your Hotel Casa Bonita, when you like to come back we will be delighted to welcome you.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Not a good value for your money.
Good service and great attitude from hotel personnel. Not centric and far from downtown and popular restaurants.
Stayed 4 nights in Sep 2017

10/10 Excellent

Wanda, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A winner boutique hotel.
Well trained staff; excellent restaurant; located in a safe residential neighborhood and a bit of a distance into historic district.

10/10 Excellent

I & B , Westchester County, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel in a residential neighborhood
Cass Bonita is located in a residential neighborhood approximately 15 minutes by car from the city. The hotel provides a shuttle until 5 pm. We arranged an airport pickup and drop off and were charged a reasonable fee. We were upgraded at no charge to a bigger room with our own balcony. It's a very comfortable and extremely clean place to stay. We couldn't be happier with the customer service we received. The entire staff was very nice and we felt that they truly appreciated our business. The restaurant on the property was great. Our stay included a continental breakfast but we had other options off the menu. The food was delicious. We would highly recommend Casa Bonita for anyone traveling to Oaxaca. Thank you Francisco and the entire staff for making our trip enjoyable.

10/10 Excellent

Bev, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity
Casa Bonita is just a short distance from the Zocala. They provide free van service to the Zocala area with only about a 20-30 minute notice. The trip takes about 5-10 minutes. The hotel is beautiful, recently remodeled and expanded. They treat you as an honored guest and are very friendly. I kept telling my husband that it would be a beautiful setting for a small wedding. I especially enjoyed the outdoor dining area with it's chandeliers, music and beautiful service. There are many areas to sit outside and just enjoy the peace and quiet. A very nice place to relax after all the excitement of the zocala and after going on the various tours available in Oaxaca.

6/10 Okay

Sergio, Mexico City

Liked: Cleanliness, property conditions & facilities
good but overstated
The hotel is not 10 min far from downtown. This is not a luxury hotel The breakfast quality is low. We did not want to take the risk for having lunch or dinner. However, provides a good cost-benefit ratio. There is no architecture consistency.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fresh and pleasant,out of town
My sister and I werent sure how it would work out to be outside of Oaxaca since we didnt have a car, but we were very happy with our choice.The fresher air and quiet were very welcome. Delightful breakfasts in the garden. Taxis were very reasonable and buses run every 10 to 20 minutes from a block away (super cheap) and take about 15 minutes to the center of town. We were there for the Day of the Dead celebration -- very lovely and intimate in the cemetary of San Felipe, just 2 blocks from the hotel .The hotel's main areas' decor lacks typical Mexican charm, but the bedrooms are pleasant ,spacious and very clean. Best of all was the smiling , helpful service.

10/10 Excellent

pedro, cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
georgeous hotel. increible casa
hermosa mansion. excelente servicio..increible lugar. Great stay, great place...do recommend!

8/10 Good

Moisés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Service on 29 Dec 2023
Estimado Moises,Gracias por compartir su calificación. Aunque has otorgado un 8 de 10, no proporciona detalles adicionales sobre su experiencia. Nos encantaría saber más para entender mejor cómo podemos mejorar y ofrecer una experiencia aún mejor en el futuro.Si hay aspectos específicos que le gustaría destacar, áreas en las que cree que podríamos mejorar, o si tiene sugerencias, estaríamos encantados de escucharlas. La satisfacción de nuestros huéspedes es una prioridad, y su retroalimentación es muy valiosa para nosotros.

8/10 Good

Adaucto Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Service on 29 Dec 2023
Estimado Adaucto Jose,Agradecemos mucho su preferencia y valoración. Nos hubiera servido mucho su retroalimentación para saber cómo podríamos mejorar ese 8 y convertirlo a un 10, ya que la satisfacción de nuestros huéspedes es una prioridad y su retroalimentación nos ayudará a detectar las áreas de oportunidad que tenemos.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente
Stayed 1 night in Oct 2023
Response from Guest Service on 6 Nov 2023
Estimada Liliana,Gracias por calificar su experiencia con un 10 y por destacar que su estancia fue Excelente. La satisfacción de nuestros huéspedes es fundamental para nosotros, y es motivante leer sus comentarios.Esperamos verle nuevamente en el futuro y seguir proporcionando una experiencia positiva. ¡Gracias por elegir nuestro hotel y por compartir sus observaciones positivas!

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien.
Stayed 1 night in Oct 2023
Response from Guest Service on 9 Oct 2023
Estimado Carlos,¡Gracias por su calificación perfecta de 5 de 5! Nos alegra saber que todo estuvo bien durante su estancia. Su satisfacción es importante para nosotros, y esperamos verle nuevamente en el futuro. ¡Gracias por elegirnos y por compartir su opinión positiva!

10/10 Excellent

rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien cuidado, muy atentos. No sé si me dieron ascenso de categoría
Stayed 4 nights in Aug 2023
Response from Guest Service on 15 Sept 2023
Estimada Rosario,Nos alegra saber que encontró nuestro hotel muy bien cuidado y que el personal fue muy atento durante su estancia. El servicio y el mantenimiento son aspectos clave para brindar una experiencia agradable a nuestros huéspedes.En cuanto al posible ascenso de categoría, lamentamos que no se le haya dado claridad a esta solicitud.Agradecemos su preferencia y sus comentarios, y esperamos verle de nuevo en el futuro para ofrecerle otra experiencia agradable.

10/10 Excellent

Zaira Noelia, Naucalpan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel hermoso, muy limpio, excelente atención del personal y está muy supervisado por subgerente y gerente. Impecables uniformes de todos. Quede fascinada , mil gracias
Stayed 2 nights in Aug 2023
Response from Guest Service on 28 Aug 2023
Estimada Zaira,¡Nos llena de alegría saber que su experiencia en nuestro hotel fue tan positiva y satisfactoria! Agradecemos sus amables palabras sobre la belleza de nuestras instalaciones, la limpieza, la atención del personal y la dedicación de nuestros subgerente y gerente. Su satisfacción es nuestro mayor logro y nos enorgullece saber que superamos sus expectativas. Siempre estamos aquí para ofrecerle un servicio de calidad y un ambiente acogedor. Esperamos tener el honor de recibirle nuevamente en el futuro. ¡Gracias por elegirnos y por compartir sus comentarios tan elogiosos!

10/10 Excellent

Roberto

Stayed 2 nights in Jul 2023
Response from Guest Service on 24 Jul 2023
Estimado Roberto,Nos alegra saber que disfrutó de su estancia en nuestro hotel. Agradecemos su preferencia y puntuación. Nuestro objetivo es siempre brindar una experiencia positiva a nuestros huéspedes, y saber que cumplimos con sus expectativas nos motiva a seguir trabajando para mejorar aún más. ¡Esperamos recibirle nuevamente en el futuro y ofrecerle otra estancia maravillosa!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
muy bonita
Stayed 5 nights in Jun 2023
Response from Guest Service on 4 Jul 2023
Estimado Thomas,¡ Muchas Gracias por su preferencia! Nos alegra saber que disfrutó de su estancia con nosotros. En Casa Bonita , nos esforzamos por brindar un ambiente acogedor y un servicio amable a nuestros huéspedes. Esperamos poder recibirle nuevamente en un futuro cercano.

10/10 Excellent

ALMA ROSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una excelente estancia Regresaremos con seguridad
Stayed 3 nights in Jun 2023
Response from Guest Service on 26 Jun 2023
Estimada Alma Rosa,Nos alegra enormemente saber que tuvieron una excelente estancia en nuestro hotel. Es maravilloso leer que tendremos el privilegio de servirles nuevamente. ¡Muchas gracias por elegir Casa Bonita Hotel y por compartir su experiencia positiva!

6/10 Okay

felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente propiedad no aplicaron los beneficios vip
Stayed 2 nights in Apr 2023
Response from Guest Service on 26 Apr 2023
Estimado Felipe,Agradecemos mucho su preferencia, sin embargo me extraña un poco lo que menciona ya que le dimos la habitación en cuanto llegó, se le ofreció el cambio de habitación pero no quisieron (ese es uno de los beneficios VIP Premium) se le ofreció el descuento en alimentos y bebidas pero me comentan que salían muy temprano y no tomaban ni el desayuno incluido y que regresaban ya tarde, entonces no es que no hayamos nosotros aplicados los beneficios VIP, sino que usted no quiso tomarlos.

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala experiencia con la piscina y el desayuno
La piscina estaba helada, la calefacción no sirve desde hace tiempos por lo que nos informaron. Mi estancia incluía desayuno, sin embargo la carta para el desayuno incluido es demasiado limitada. Primero nos dieron la carta, cuando dijimos que teníamos incluido el desayuno, nos la cambiaron por algo muy limitado
Stayed 3 nights in Dec 2022
Response from Guest Service on 22 Dec 2022
Estimado Eduardo,Lamentamos que haya tenido una mala experiencia durante su estancia. La calefacción si funciona, no entiendo por qué le comentaron esto y con respecto al desayuno, no manejamos dos cartas, pero de igual forma ya pasamos sus observaciones a nuestra Dirección para su seguimiento.

10/10 Excellent

Oscar

Stayed 2 nights in Jul 2022

6/10 Okay

Tania

Stayed 1 night in Feb 2022
Response from RECEPCION CASA BONITA on 19 Feb 2022
Nos esforzaremos en mejorar nuestro servicio. Gracias por sus comentarios.