Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Michael

This traveller left a rating score only Posted 30-Oct-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Michael Lundorff-Hansenfrom Odense

Stille område 1/2 time fra San Francisco

Posted 26-Oct-2014 on Hotels.com
Dejligt sted, service niveau bestemmer man selv ved at bruge receptionen. Køkken udstyres som man har brug for det. Morgenmad er lidt kedelig, men køkkenet gør det muligt at lave mad selv. Dejlig placering ved Marina, så der er ingen larm og dejlig gå mulighed ved vandet. Target findes lige ved siden af i gå afstand. Sikker og gratis parkering.
4 out of 5
Recommended
for Families
by Gregfrom Portland

Great area, decent hotel

Posted 22-Oct-2014 on Hotels.com
There was visible dirt and dust in the bathroom, so I can only imagine what wasn't visible. Other than that the stay was good and the staff was helpful.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am pleased to read that you received helpful service from my staff; however, I am sorry that your room was not cleaned to standard. We are sorry for this issue and will address it with our housekeeping staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
by J. Reneefrom Rancho Cucamonga, CA

Great stay

Posted 21-Oct-2014 on Hotels.com
Tasha at the front desk was GREAT!!!
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It's great to read that you received such great service from Tosha. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Couples
by Trudifrom oakland ca

A home away from home

Posted 20-Oct-2014 on Hotels.com
A comfortable place to stay....staff is friendly and ready to help in any way.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Trudi - Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had an enjoyable stay with us. Thank you for your comments. I am so pleased to know that you found our hotel to be comfortable and our staff to be friendly and helpful. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified travellerfrom New Jersey

Disappointed!

Posted 18-Oct-2014
Pros: As mentioned above, the view of the marina.
Cons: It needs to be updated and cleaned. They could start with better, cleaner bedding.
Location: Nice view of the marina.
I expected a nice, clean room - something like a Holiday Inn Express. Instead, the room was run down and not very clean. I stayed one night, only because it was late, and checked out early the next morning. The only good thing I can say about the experience is that I had a nice view of the marina.
Comment from Hotel Management
21-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm sorry to read that your room was not clean and in poor condition during your stay with us. Please know that as this hotel's manager, I will be working with my housekeeping staff to conduct deep cleans of our rooms to ensure that your experience is not repeated. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
Recommended
by Les Z Motylewskifrom Ventura, CA

Extended Stay - Alameda not good

Posted 15-Oct-2014 on Hotels.com
While the hotel was in a decent location, the staff was not professional and courteous. There was no ice or coffee maker in the room. When we asked for ice we were told to fill up the ice trays or go buy some. There was always a TV blaring in the lobby even when no one was watching. A laundry room was located off of the check in area and the laundry room door was always open. I have stayed in many hotels and I would rank this one near the bottom.
Comment from Hotel Management
03-Jan-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you received poor service from our staff. I will be sure to speak to all front desk staff to ensure we are providing excellent customer service to all guests. Unfortunately we do not have an ice machine, but we do provide empty ice trays in the room for the guests to fill. The reason for this is to ensure that the ice trays are properly sanitized and ready for fresh ice. We are sorry for this issue, but are happy to read that you enjoyed our hotel's location. Thank you for choosing Extended Stay America. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
Quiet location, nice staff, towels a little too rough, had to wash the utensils before use.
Comment from Hotel Management
17-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am pleased to read that you appreciated our quiet location and friendly staff. Still, please accept our apologies that the utensils had to be re-washed before using. I will be sure to meet with my staff to review our cleanliness procedures to ensure that this does not happen again. Thank you for bringing this to my attention. Thank you for choosing Extended Stay America. We hope to see you again soon.
3 out of 5
Recommended
for Personal Event
by Sonytha

This traveller left a rating score only Posted 08-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Families
by A verified travellerfrom Port Washington NY

Had to take out my own garbage, no clean up.

Posted 02-Oct-2014
Pros: Location, clean and quiet.
Cons: More information about extended stay hotels before booking a room. Services are limited.
Location: Location was perfect for my trip. nice area and safe. 20 min. to the city and easy access to freeways.
Had to pick up coffee maker and glasses at the desk. they would not deliver them to the room. No pool.
Comment from Hotel Management
18-Oct-2014 by Manager, Hotel Management
Ray - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our location and your clean, quiet room. Still, I apologize that our staff did not deliver your kitchen supplies to your room and that we do not have a pool for our guests to enjoy. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.