Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Reno NV

Great Location, Great friendly staff, Great room

Posted 30-Jun-2015
Pros: I loved the room being located on the water. The kitchen in the room is amazing and the size of the room is perfect.
Location: Jack London Square is 5 minutes away. There is shopping 5 minutes away and San Francisco is just across the bay bridge.
We throughly enjoyed our stay. The staff was overly friendly with us and willing to do anything to help us out. The rooms have been updated so all the carpet and furniture and paint are fresh and new.
4 out of 5
Recommended
for Families
by Glen from Beaver Dam

California Getaway

Posted 05-Apr-2015 on Hotels
Nice place but not as nice as some hotels we have stayed at that are considered long stay hotels.
Comment from Hotel Management
05-May-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our hotel. We look forward to seeing you in the future, should your travels bring you back to our area.
Comment from Hotel Management
05-May-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our hotel. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveller from Buena Park

Nice view

Posted 12-Mar-2015
Pros: Nice view of water.
Cons: Plumbing (shower) & cleanliness
Did not have a very pleasant experience at the hotel.
Comment from Hotel Management
30-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It was disheartening to read that you did not have a pleasant stay at our hotel. For future stays, if you have any cleanliness or maintenance issues please notify us at the front desk. We will do our best to rectify the situation as soon as possible to make sure you have a clean and comfortable stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Basic and clean room

Posted 08-Mar-2015 on Hotels
Comfortable for a one night stay.
Comment from Hotel Management
05-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our hotel to be comfortable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Keep looking

Posted 08-Mar-2015 on Hotels
Won't stay here again. Forced into a smoking room and bad customer service. I suppose you get what you pay for.
Comment from Hotel Management
30-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with great customer service. I do apologize that you were placed in a smoking room. Here at our hotel, smoking and non-smoking is a room preference and not a guarantee. We allow our guests to extend their stays on a daily basis, so if a guest in a non-smoking room was scheduled to check out and decided to extend their stay, the room is no longer available. I apologize for the inconvenience and will make sure my staff does their best to honor guest room preferences. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
Recommended
for Getaway With Friends
by Chris from OC

Bad experience!

Posted 17-Feb-2015 on Hotels
It was terrible, booked a room for a non smoking guest and was booked into a smoking room/floor. When I asked the front desk to change rooms I was told that they were booked and could not do it. I don't understand why id be given the option to book non smoking if they are going to throw you in any room. I had a hard time sleeping, cleanliness of the room was questionable, everything wreaked of smoke, and my allergies were acting up all day. I would avoid this place if possible
Comment from Hotel Management
23-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to honor your room preference request. Here at Extended Stay, occasionally, one of our long term guests may need to extend their reservation at the last moment. In this case an arriving guest may have their room type changed. Room preference reservations are made based on room preference availability at the time the reservation is made and may change. We do our best to accommodate each guest request. I will be working with my team to better communicate our hotel policies. Again, please accept our apologies. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1 out of 5
Recommended
for Business Travellers
by Manuel

This traveller left a rating score only Posted 07-Feb-2015 on Hotels
3 out of 5
Recommended
for Business Travellers
by Max from Cameron Park

Beautiful setting with a "hint" of curry

Posted 26-Jan-2015 on Hotels
Although my scores don't reflect, this hotel is a GREAT deal!!! A BEAUTIFUL setting right on the marina. My only complaint was a VERY strong curry odor in the room. VERY STRONG. The windows were left open in a failed attempt to air out the room. Good thing I don't mind curry,,,,,,
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Max - Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our lovely location and your stay with us (and I'm also grateful that you didn't mind the curry smell too much.) We will have our staff go through the rooms to make sure no one else receives the same "hint". Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
4 out of 5
Recommended
for Getaway With Friends
by Mark from Fremont

It'll work

Posted 25-Jan-2015 on Hotels
This hotel worked perfect for my situation. The bathroom wasn't the cleanest, that's why I gave it an average rating. I really wish hotels wouldn't use florescent lighting! I had it in the kitchenette area. Makes it seem cheap. All in all it was a decent room for the money.
1 out of 5
Recommended
for Business Travellers
by Lisa from Baltimore, MD

Dirty hotel

Posted 23-Jan-2015 on Hotels
When I walked into the hotel, the lobby floor was dirty with what looked like a ripped up plastic bag scattered. The first room I was given was smoking and I don't smoke! The second room smelled like dog, there was black hair on the sink and in the bed!! Disgusting and would never stay there again!!!
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am so sorry to read of the cleanliness and odor issues you experienced at our hotel. In response to your review, I will be working diligently with my housekeeping staff to deep clean and deodorize our rooms to ensure that your experience is not repeated. Thank you for bringing this to our attention. Thank you for choosing Extended Stay America. We hope to see you again soon.