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Reviews of The Royal Hawaiian, a Luxury Collection Resort, Waikiki

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1012 reviews" "
Rating 8 - Good. 169 out of 1012 reviews" "
Rating 6 - Okay. 75 out of 1012 reviews" "
Rating 4 - Poor. 56 out of 1012 reviews" "
Rating 2 - Terrible. 21 out of 1012 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shahram, Sherman Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Aloha Shahram, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscape and walk ways, Great staff.Love the Historic architecture. Nice big rooms. The Bakery has delicious baked goods. They were able to set up excursions and made Great suggestions. We loved the open air design.
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Bernadette, Thank you for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and sharing your experience. We are glad to know that you enjoyed the beautiful landscape and historic architecture and liked our spacious accommodations. We are also happy that you enjoyed the delicious baked goods from our Royal Hawaiian Bakeryand that our staff provided you with exceptional service and made great suggestions for excursions. We will certainly share your compliments with them. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Linda, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique. Great service in all ways. Gorgeous grounds. Convenient to everything. Wonderful, clean, beach.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Aloha Linda, Mahalo for your glowing review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki! We are thrilled to hear that you found your stay with us unique and enjoyed great service in all aspects. It is wonderful to know that you appreciated our gorgeous grounds and the convenience of our location for everything. We are especially delighted that you found our beach wonderful and clean. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic experience.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Try

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really like this hotel very much and convenient for every occasion
Stayed 4 nights in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this hotel
Stayed 6 nights in Mar 2024

10/10 Excellent

Joe, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Dear Joe, On behalf of our team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, mahalo for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your resort of choice whenever you return to Waikiki.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property all need a raise. We have traveled extensively in the pass few years and I was blown away with the attentiveness and kindness of every staff member. We will be back. Thank You
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 12 Mar 2024
Aloha Kimberly, Mahalo for sharing your experience of your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are genuinely touched by your kind words and appreciate your recognition of our hardworking staff. It is fantastic to hear that their attentiveness and kindness made such a positive impression on your visit. Your feedback is truly uplifting, and we will make sure to share your sentiments with our team. We are thrilled to have left a lasting impression, and we look forward to welcoming you back for another memorable stay.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful historic hotel in the heart of Waikiki. Hotel is elegant, welcoming, and expertly run. Staff is friendly and helpful. Grounds are beautiful and well maintained. Beach access is super easy and close. Shopping and dining are a short walk away. The rooms are comfortable with high ceilings and luxurious beds. The only flaw is the shower, water temperature oscillates from almost too cold to almost too hot and back again. Still, a wonderful experience not to be missed.
Stayed 6 nights in Feb 2024
Response from Front Office Manager on 28 Feb 2024
Aloha Paul, Mahalo for your gracious review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to know you had a great stay and that our impeccable and timeless property and intuitive associates enhanced your visit. Located in the heart of Waikiki, our five-star destination is steps away from the beach and a wide range of restaurants and shopping, and we are glad it was an added convenience for you. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Mahalo,Shay Chow,Front Office Manager

8/10 Good

Jennifer

Despite recent updates, this property still lacked in staff friendliness. Housekeeping was very nice & so were the bellboys. The restaurant staff from the bar area, hostesses & front desk were not friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen, Seattle

Travelled with family
Liked: Cleanliness, staff & service
The friendly staff and their excellent service is what stood out most to me. Our stay was during a busy midwinter break, and the staff were able to respond quickly when we needed something. Thank you!
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 21 Feb 2024
Aloha Kathleen, Mahalo for taking the time to share your experience with us. We are delighted to hear that the friendly staff and their excellent service stood out during your stay, especially during the busy midwinter break. It's wonderful to know that our team was able to respond quickly to your needs. Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back to The Royal Hawaiian, a Luxury Collection Resort, Waikiki, for another delightful stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

RBryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After many trips to Honolulu, this was our first time to stay at the Royal Hawaiian. Why we waited so long, we don't know! The ambiance, the personal service, the shops, the care at the pool, it was all wonderful. We will stay again asap! Thank you.
Stayed 5 nights in Feb 2024

6/10 Okay

joel

Liked: Cleanliness, property conditions & facilities
Response from Front Office Manager on 19 Feb 2024
Aloha Joel, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Margo Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and within walking distance of shopping centers and many food options! Would definitely stay here again!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant
Stayed 7 nights in Feb 2024

10/10 Excellent

Julia Mikhaylova

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with history
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Aloha Ms. Mikhaylova, Mahalo for the review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to read about your fantastic stay and how much you enjoyed our timeless property on the island of Oahu. Mahalo once more; we look forward to welcoming you again should your travels bring you back to Hawaii.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Dylan M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the staff was the best we have experienced!
Stayed 6 nights in Feb 2024

10/10 Excellent

Lene, Berkeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic hotel. Staff are really great. Beautiful surroundings. Perfect location. The historic building does not have balconies and many rooms face the courtyard/ entrance and does not feel that special. Could be any hotel. We asked for an upgrade ($707, incl fees and taxes for 4 nights, added to the original price) and was moved to the Mailani tower, which was incredible. Perfect and spacious balcony with table, chairs and a couch. And incredible views. Daily yoga class was really good and aqua Zumba a new and really fun experience. Breakfast was pretty basic, but finez It was busy, so we had to wait 15-20 min every day to be seated. We had a nice and enjoyable vacation but I do think I’d pick a cheaper hotel next time.
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 9 Feb 2024
Aloha Lene, Mahalo for sharing your recent experience at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are pleased to hear that you had a fantastic experience at our historic property and that you loved our courteous associates. Additionally, we appreciate your positive feedback about our beautiful grounds and central location, enhancing your visit. We are delighted that you enjoyed the upgrade to the Mailani Tower, with its fabulous balcony and views. Your feedback about the daily yoga class and aqua Zumba is appreciated, and we are glad you found them enjoyable. However, we apologize for the inconvenience you faced during breakfast due to the wait times. We will address this concern with our team to enhance our service. We understand that you had a nice and enjoyable vacation at our resort, and we hope to have the opportunity to welcome you back in the future and provide a better experience. Safe travels!Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Xaylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and staff was absolutely outstanding!
Stayed 3 nights in Feb 2024

10/10 Excellent

isao

Stayed 3 nights in Feb 2024
Response from Front Office Manager on 21 Mar 2024
Aloha Isao, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay ChowFront Office Manager

8/10 Good

Kim

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Aloha Kim, It is wonderful to know you enjoyed everything about your time at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic aspect. Location.
Stayed 1 night in Feb 2024

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was terrific altho i was very disappointed to not be able to take the yoga class, as the mats offered were filthy.
Stayed 9 nights in Jan 2024
Response from Front Office Manager on 2 Feb 2024
Dear Marjorie, Thank you for taking the time to share your feedback with us. We are delighted to hear that, overall, everything was terrific during your stay. However, we apologize for the disappointment you experienced regarding the yoga class and the condition of the mats. Your comments are important to us, and we will address this matter with our team to ensure that such issues are resolved, and our amenities are maintained at the highest standards. We appreciate your understanding, and we look forward to the opportunity to welcome you back for another positive and enjoyable experience.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
We like Pink
Stayed 4 nights in Jan 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
will return in the near future. Wonderful classic hotel.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 1 Feb 2024
Aloha Charles, Mahalo for the five-star review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to read about your fantastic visit and how much you enjoyed our timeless property on the island of Oahu. Since 1927, we have strived to deliver an excellent experience to every guest through our design and hospitality. Therefore, we celebrate reviews such as yours. Mahalo once more; we look forward to welcoming you again should your travels bring you back to Hawaii.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 5 nights in Jan 2024

10/10 Excellent

Alex Caperon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went to celebrate our 32nd anniversary and it was amazing!! We loved everything about the resort and the area!! Thank you for making our stay so special! 🙏
Stayed 7 nights in Jan 2024
Response from Front Office Manager on 20 Jan 2024
Aloha Mr. Caperon, Mahalo for taking the time to share that your anniversary stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki was perfect in every way. We are delighted you were able to relax and rejuvenate together during your visit. We appreciate your generous feedback and hope to see you for your next special occasion.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Jairo

Stayed 2 nights in Dec 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazinggggg I was sad to leave! Highly recommend to book with Royal Hawaiian for a magical experience on the island!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Aloha Andrea, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and also for your recommendation. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your stay. We appreciate the review and look forward to having you as our guest again.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Brittany Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Kristine Pfister

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Aloha Ms. Pfister, Mahalo for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We look forward to your return and wish you all the best with your future travels.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

6/10 Okay

seema

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is nothing luxury about this property. They only see you as a $ and that's about it. You would think that the $42 daily resort fee will at least include rental of beach chairs, but no that's an additional $75-100 per day if you're lucky enough to find availability. Much better hotels with great dining options nearby.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Aloha Seema, Mahalo for choosing us for your recent visit. We regret any disappointment you had with some of the extra costs associated with your visit and that we did not meet your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are grateful for your patience, and we hope you will consider staying with us again.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

6/10 Okay

Jameson

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
They typed in someone else’s bill to my room by accident- it took fifteen minutes to get corrected at 5 AM as I departed for the airport. The hotel was relatively clean but did not seem to be of particular value to the location and access
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Aloha Alan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We look forward to welcoming you back on your next visit!Mahalo,Nicole Okuna,The Royal Hawaiian, Hotel Manager

10/10 Excellent

Dr. Randy E.

Stayed 2 nights in Nov 2023

10/10 Excellent

Victoria, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Mahalo, Nicole Okuna , Hotel Manager on 18 Dec 2023
Aloha Victoria, Mahalo for the outstanding rating! We are delighted your time at The Royal Hawaiian, a Luxury Collection Resort, Waikiki was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.

10/10 Excellent

Gloria Uy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very quiet and clean. Close to Hawaiian Center Very good service. Good dining option.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this place.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Aloha Sharon, On behalf of all of us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, mahalo for the generous rating. With our exquisite accommodations in our landmark Historic Wing, magnificent Mailani Tower, and world-class dining, we want every guest to experience the allure of Hawaii's inimitable spirit and rich culture. It is a joy to know all that we offer made for a memorable stay! Mahalo for choosing us, and we look forward to accommodating you again soon.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly staff. So much attention is given to even the smallest of details, making this a completely unique experience complete with a complimentary mai tai for both my husband and I, banana muffins, and complimentary chocolates waiting in the in-room fridge. We would definitely stay here again!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Aloha Jill, Mahalo for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our accommodations, attentive staff, and in-room amenities. We are happy to see you again soon and wish you all the best with your travels. Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Min

Stayed 5 nights in Nov 2023
Response from Mahalo, Nicole Okuna , Hotel Manager on 16 Dec 2023
Dear Min, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to The Royal Hawaiian, a Luxury Collection Resort soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very nice hotel with friendly staff, but the amenities are lacking and the pool is teeny. And everything extra has a price. Chairs on the beach have to be rented, and there aren’t enough places by the pool. While your room will eventually be cleaned by very nice staff, it may not be until very late in the day— they need more staff. The location is nice but I’m left feeling it wasn’t worth the price.
Stayed 7 nights in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel on the beach. The lobby and all common areas are lovely and not crowded. It is a couple minutes' walk to the Royal Hawaiian shopping center which is also on Kalakaua. I was there over Thanksgiving so Christmas decorating was in full swing.
Stayed 12 nights in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Aloha Melissa, Mahalo for the five-star review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is a pleasure to know you had a great stay and that you enjoyed our beautiful property. We are also glad to read our optimal location was perfect for your plans. We seek to deliver an awakening experience for all of our guests, so we celebrate reviews such as yours. Mahalo once more for your business, and we look forward to accommodating you again whenever you return to Honolulu. Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

8/10 Good

carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property close to good shopping and easy access to transportation while also offering onsite access to a gorgeous beach/ocean and lots of ocean activities. The downsides are the expense - VERY expensive food and drink - and the very, very small pool. The condition of the pool chairs is also very bad; our rented "cabana" had torn cushion covers and offered no privacy because the pool area is so tight and small. Thankfully, the hotel does provide access to the much larger and better pool at the nearby Sheraton hotel, though only to the family/kids pool, not the nicer infinity pool. The gym at the Royal Hawaiian is also a bit of a joke.
Stayed 5 nights in Nov 2023

6/10 Okay

John R

Travelled with family
Liked: Staff & service
This review is tough for me. The Hotel grounds and staff are amazing. The Hotel itself has very small rooms for the price, and even though we had an ocean view balcony in their tower the balcony is so small it wasn’t what I was expecting. The bathrooms are very small and old. They added a bidet in the toilet but honestly there was a smell coming from the toilet I believe because of this add-on. All in all the rooms/bathrooms are way too small for the prices they charge. Location is good and near many very good restaurants, but there are several Hotel’s nearby with this same option. If I were to go back to Waikiki I would definitely make sure the room/bathroom was bigger and just in a newer condition overall. Sorry Royal Hawaiian but you need to do some updating for those prices.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Aloha John,Mahalo for choosing to stay with us and for sharing your feedback. While we are pleased to read that the services delivered by our associates met your expectations, we regret the inconvenience endured with the assigned room, including the bathroom. Fresh, clean, and comfortable accommodations are essential for every guest, and we deeply apologize that your stay was marred by the overall look and feel of your assigned room. Please be assured that we have escalated the concern appropriately to enhance our guest services going forward. Furthermore, we also apologize if you felt that we did not deliver exceptional value for the cost of your stay. Your comments are instrumental in making necessary improvements, and we will use them in our future plans for developing our property. We understand your frustration and appreciate your patience. That being said, we hope you will consider giving us another opportunity to provide you with the enriching visit you deserve.Mahalo, Nicole Okuna The Royal Hawaiian, Hotel Manager

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach. Loved the character of the hotel. So clean. Great to walk to shops and restaurants. Expedia booking was easy as.
Stayed 6 nights in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Aloha Carla, Mahalo for sharing your perfect rating of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to know you enjoyed your time with us and that you especially loved our timeless and well-maintained property. Our dynamic location in the heart of Waikiki is steps away from the beach and a wide range of adventures in the city of Honolulu, and we are pleased this added to your satisfaction. We appreciate your gracious compliments, and we look forward to welcoming you back soon.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Duane YuKuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very stylish, staff are friendly and provide excellent services
Stayed 8 nights in Oct 2023
Response from Hotel Manager on 8 Nov 2023
Aloha M. YuKuen, Mahalo for being our guest at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. We appreciate the review and look forward to having you as our guest again.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Emily Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Aloha Ms. Margaret, We are delighted you enjoyed your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you to the area.Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing old Hawaiian Hotel on Waikiki beach
Great stay. Breath taking .
Stayed 1 night in Oct 2023