Ratings based on 763 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom canada

Great staff, good location

Posted 20-May-2015
Very nice and clean hotel in good location only 5 mins walk from the main shopping area and 10 mins walk to the beach. Great staff always eager to help.. We even got upgraded to a suite without even asking! Pool is small but it doesn't matter when the beach is so close. Room was a little noisy from traffic at night which was the only down side. Otherwise a great hotel
2 out of 5
by A verified traveller

City view from windows are an eyesore.

Posted 17-May-2015
Not recommended for a handicapped person, entering and existing to lobby. Requested larger room with macowave and refrigerator; there is no restaurant in facilities. View was unsitely.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom oakland, ca

Posted 12-May-2015
There are better hotels around but for the price is isn't bad. The gym and pool are pathetic. Customer service wasn't bad. The valet dude smelled like he had been drinking. But overall you get what you pay for and for the money this isn't a bad stay. The view of the canal and mountains were wonderful.
3 out of 5
by A verified traveller

Posted 12-May-2015
Cons: Renovate
Location was good; hotel was tired and needs renovation
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Falkensee, Brandenburg

sehr gutes Hotel, sehr guter Service

Posted 03-May-2015
Pros: Aufmerksames Personal, sehr freundlich, Vallet Parking möglich, gute Lage, gute Preis-Leistungsverhältnis
Location: Zentral gelegen, Strand und Stadtbesuche per Fuß gut erreichbar.
Urlaub mit Mietwagen , 2 Wochen Stadtbesuch, Strandbesuch, Insel Touren
1 out of 5
by A verified travellerfrom Pittsburgh, PA

the worst 3 star hotel we ever had

Posted 04-Apr-2015
Pros: nothing
Cons: Please tell the truth to customer
It is the worst 3 star hotel we ever had. According to its condition, it is only can count 2 star. The hotel locates at the corner of 2 roads and it is so noisy since It does not have sound proof window. The hotel almost has no yard. Its pool is too tiny to be called pool. The complimentary breakfast is very basic. The most weird thing is their executive suite is just a studio, an overpriced studio. The last thing I wonder is how this hotel get 4.2/5 reviews showing in booking page, whereas 3.5/5 reviews showing in the email asking me to submit the review.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Friendly and helpful staff

Posted 30-Mar-2015
Pros: The staff were super helpful and answered all questions
Cons: Room with a balcony - apparently I was in the only room in the hotel without a balcony - cannot remember seeing that on Expedia when booked
Location: Bus stop; shops nearby; beach walking distance.
Great service at front desk; breakfast was great; nice and sunny lobby - also loved the two furry animals they moved around in the lobby.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom dallas, tx

Comfortable hotel

Posted 28-Mar-2015
Enjoyable experience great staff close to the beach.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saskatoon, Sask. , Canada

We stayed at the hotel for 10 days in March ,2015

Posted 15-Mar-2015
Pros: Personnel were friendly and helpful. Continental breakfast was first class. Lobby was very nice.
Cons: Bathroom were clean,but could be improved in the corners of the floor and sink top. Had problems with the TV remote which was quickly repaired
Location: In Waikiki - beside the Ala Wai canal and approx. 4 blocks from the Waikiki beach. Close to shopping , Honolulu Zoo, Univ. of Hawaii Waikiki Aquarium
We would highly recommend the Coconut Waikiki Hotel when in Waikiki. Beach towels are cheerfully supplied at N/C , they have an exercise room, a small swimming pool with many lounge chairs and a very nice bathroom, and the lounge is neat and clean. The staff was most helpful in answering your questions/concerns. Room has an ~ 48"HD flat screen TV, fridge, cutlery, dishes, table with 2 chairs, a king size bed and a lockable safe. Our view was north so we saw the mountains and Ala Wai Golf Course.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom maine

Nice hotel, close to beach/shopping

Posted 06-Mar-2015
Pros: within walking distance of many places to shop/eat
Hotel staff were excellent/very knowledgeable about the area