Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Good Location, close to everything, great staff

Posted 07-Jul-2015
I stayed at the Coconut Waikiki for 5 nights and the staff was really nice and friendly. It's good if you are traveling on a budget, and is close to Waikiki and all the major bus routes. I didn't rent a car for this trip but it was easy to get around from here. Biggest selling points are free breakfast, wifi, and no resort fees. Only minor complaint was they only had one working elevator and I stayed on the top floor. During busy times you had to wait a while for it to come. This is under construction and will probably be fixed soon.
Comment from Hotel Management
10-Jul-2015 by Mahalo!! Dante Luana Assistant Front Office Manage, Hotel Management
Aloha! We are very happy you enjoyed your stay with us. It's extremely nice to hear that our staff was helpful and the amenities provided for the guests has made your stay much more enjoyable during your stay. We do apologize for only one elevator working. At the moment we are actually updating our elevators. One of them will be operational while the other one will be updated, and soon we will have both elevators operational again. Your feedback is really appreciated, and should you find yourself traveling back to Hawaii- we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Good Location, Friendly and Helpful Staff

Posted 05-Jul-2015
Pros: Free WiFi & Breakfast, Helpful and Friendly Staff, Room size.
Cons: Pool area was quite small but not sure how this could be changed.
Location: Only a 5 minute walk to Waikiki Beach and Shops/Restaurants, 2 minute walk to Bus Stop, 30 minutes walk to Ala Moana Shopping Mall.
Stayed for 10 days June/July 2015. Arrived several hours prior to check in after long haul flight and were advised room ready and early check in was no problem. We were provided with an upgrade in room so that was a nice surprise. Staff very friendly and helpful. The WiFi in Lobby and Rooms was very fast. Breakfast included in room price was simple but several options available providing a great start to the day.
Comment from Hotel Management
10-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha! We are very happy you enjoyed your stay with us. It's nice to hear that our staff was helpful and the amenities made your stay much more enjoyable during your stay. Your feedback is really appreciated, and should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo!!
3 out of 5
Recommended
for Families
by A verified traveller from 日本

運河沿いの景色が良いホテル

Posted 02-Jul-2015
Pros: 窓からの景色。アラワイ運河が見える。ビーチとはちがった雰囲気が楽しめる。部屋が清潔。
Cons: エアコンの室外機からの排水が垂れてくる。
Location: ワイキキのど真ん中にあり便利。
古いが客室は清潔で臭いもしない。ただ上階のエアコンの水が垂れてきてせっかくのラナイの椅子に座れなかった。ロビー入口も同様であった。
4 out of 5
Recommended
for Everyone
by A verified traveller from Newfoundland, Canada

Fun, affordable, hidden-gem

Posted 18-Jun-2015
I travel 4 mos of the year for work, so you could say that I live 4 mos of the year in a hotel. I'm the first to admit that I'm a little picky when choosing hotels (sometimes too picky!). I can honestly say that our stay at the Coconut Waikiki was a very pleasant experience. First off, its value for money is second to none. My husband and I paid approximately $130 / night (wi-fi and breakfast included!) BONUS - no resort fees! A rarity, we came to find out, in the Waikiki area. The lobby was clean, bright, and inviting. Staff were super friendly! Check-in (and check-out) took less than 5 mins (we were even upgraded to a suite - score!) The room was clean, bed was very comfy, loved the bright colours, the balcony and the view of the canal! If I had to choose something negative about the room, I would say that the bathroom is small and the shower could use an upgrade. Upon check-in there is coffee, tea and water available in your room. The breakfast was satisfying. There was a selection of cereal, waffles, boiled eggs, fruit, tea, coffee and juice. (Coffee and tea were available 24hrs). The pool is small (we didn't use it, so I can't comment any further about that.) The outside lounging area was quite large and had plenty of seating. Guests also have access to a bbq for grilling. The fitness centre had limited equipment, but you could get in a decent workout with the treadmills, free weights and kettle bells. Our first morning, we opted to run along the canal and down
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha, Thank you so much for posting a review of your recent stay at Coconut Waikiki Hotel. It is awesome that our staff help your stay be more enjoyable! Should you find yourself traveling back to Hawaii- we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Honolulu

Clean hotel in Waikiki

Posted 07-Jun-2015
Aloha! My experience at Coconut Hotel was great! The staff was nice and informative at check in. My room was clean and comfortable. The bathroom was clean and there was plenty of counter space for my toiletries. My one night experience was enjoyable and relaxing. Lastly, check out was fast and easy. Mahalo.
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha! We are very happy you enjoyed your stay with us. It's extremely nice to hear that our staff was helpful and has made your stay much more enjoyable during your stay. Your feedback is really appreciated, and should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice hotel short distance to beach and to the mall

Posted 02-Jun-2015
Love to see all the staff to be helpful and friendly.
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha! It's extremely nice to hear that our staff was helpful and has made your stay much more enjoyable during your stay. Your feedback is really appreciated, and should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel and close to everything

Posted 31-May-2015
We had a comfortable stay and a wonderful experience!
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha, Thank you so much for posting a review of your recent stay at Coconut Waikiki Hotel. Glad to know our location and the amenities provide was convenient and helpful for your stay in Oahu ! Should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo,
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic Overnight Stay

Posted 30-May-2015
Pros: Staff, rooms and location.
Cons: Bathroom amenities. The ones you have are nice, but your hotel deserves something not generic.
Location: Short walk to the main Waikiki avenue with lots of restaurants, shopping, etc. Honolulu Zoo close by as well.
Stayed at Coconut Waikiki recently after a long day of traveling before I could continue to a neighbor island. The staff was great! Kai at check-in, the pm bellman who's name I can't remember (sorry!) and Jantzen at checkout. Room was great, comfortable and clean. The hotel is on a great location close to all the Waikiki action but far enough to be quiet and residential. Will definitely be back!
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha, Thank you so much for posting a review of your recent stay at Coconut Waikiki Hotel. Glad to know our location and the amenities provide was convenient and helpful for your stay in Oahu ! Should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo,
4 out of 5
Recommended
for Everyone
by A verified traveller from canada

Great staff, good location

Posted 20-May-2015
Very nice and clean hotel in good location only 5 mins walk from the main shopping area and 10 mins walk to the beach. Great staff always eager to help.. We even got upgraded to a suite without even asking! Pool is small but it doesn't matter when the beach is so close. Room was a little noisy from traffic at night which was the only down side. Otherwise a great hotel
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha!, Thank you so much for posting a review of your recent stay at Coconut Waikiki Hotel. Glad to know our location and the amenities provide was convenient and helpful for your stay in Oahu ! Should you find yourself traveling back to Hawaii- we hope to see you again! Mahalo,
2 out of 5
by A verified traveller

City view from windows are an eyesore.

Posted 17-May-2015
Not recommended for a handicapped person, entering and existing to lobby. Requested larger room with macowave and refrigerator; there is no restaurant in facilities. View was unsitely.
Comment from Hotel Management
05-Jul-2015 by Dante Luana Assistant Front Office Manager, Hotel Management
Aloha, Mahalo for staying with the Coconut Waikiki Hotel. It is very unfortunate your experience was completely differs from the other reviews. I will share your concerns, and moving forward we will do our best to be sure we give the best service possible. We do appreciate your feedback. We do hope you had a great time in Oahu and checked out the beaches, and ate the delicious food here. Mahalo,