Outdoor pool, pool umbrellas, pool loungers

Reviews of CASTLE Bamboo Waikiki Hotel

3 out of 5
CASTLE Bamboo Waikiki Hotel
2425 Kuhio Ave, Honolulu, HI

Reviews

7.6

Good

Rating 10 - Excellent. 273 out of 1006 reviews" "
Rating 8 - Good. 401 out of 1006 reviews" "
Rating 6 - Okay. 217 out of 1006 reviews" "
Rating 4 - Poor. 66 out of 1006 reviews" "
Rating 2 - Terrible. 49 out of 1006 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gleb, Meridian

Travelled with family, Travelled with family and small children
Low price per night, nice pool. Average service, noisy location.
Stayed 5 nights in Mar 2024
Response from wsg on 26 Mar 2024
Aloha Gleb, Thank you for taking the time to share your comments on our reasonable room rates and the ambiance of our pool area. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your feedback with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manage

6/10 Okay

Andrea

Liked: Staff & service
Stayed 9 nights in Jan 2024
Response from wsg on 25 Mar 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I can count on one hand of any bad reviews I've ever left through years of hotel stays, I felt it's important to let all know of this property. I paid for a 1br suite with a queen bed, but front desk checked me into a suite with a full bed w/pull out sleeper. The deal breaker between this property and the Hilton across the street, was its impressive swimming pool which had a "full service" pool bar & restaurant. After checking in, we visit the bar and learn this bar doesn't serve alcohol, as they never renewed their alcohol license in over 4 years. (This bar and pool area has so much potential) The next mrng, my wife calls housekeeping for new towels. We realize rooms are not serviced for stays less than a week. Hence why this property charges a ridiculous "cleaning" fee at time of check in. In my case, my two day stay was added a $205 cleaning fee. This is not a deposit, but a mandatory fee. When speaking to Priscilla at front desk, all guests are assessed this fee, and there's no way to avoid it, other than staying elsewhere. Regarding vehicle parking, it was also told to me this property had only 10 parking stalls in their basement. A slip of nearby hotels that can accommodate my parking was given to me at check-in. So we had to check-in, then park the car at the banyan, several blocks down the road. I really feel bad for older or disabled guests staying at this property. The only thing we liked was the size of the room.
Stayed 2 nights in Mar 2024
Response from wsg on 21 Mar 2024
Aloha Christopher, Thank you for taking the time to share your feedback from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I spoke with the owner of the Ko Tiki restaurant and was advising he is continuing to work with the liquor commission to obtaining his liquor license. I am also reviewing your other comments with our team. As a gesture of good will, we will refund the cleaning fee charge of 206.00.Thank you again for your valuable feedback.Sincerely,W. GesteuyalaGeneral Manager

8/10 Good

Devonante

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from wsg on 14 Mar 2024
Thank you for choosing the Bamboo Waikiki for your recent stay. Our team works hard to take care of our guest and your score of 4 out of 5 is the result of their efforts. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

6/10 Okay

vince

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We enjoyed the pool and hot tub. It would be great to offer breakfast instead of dinner time food at the pool then a Happy Hour with drinks and snacks in the evening! Room was nice although Netflix or something would be a nice addition. Bed was great but the bedding and pillows were sub par. It wld be nice to have had a few more things in the little kitchen ..ie wine glasses and corkscrew, salt and pepper. Real glassware ect. We LIVED being able to walk everywhere! So close to the beach! Shops and restaurants!
Stayed 7 nights in Feb 2024
Response from wsg on 28 Feb 2024
Aloha Vince, Thank you for taking the time to share your comments on our convenient location and the ambiance of our pool area and hot tub. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

10/10 Excellent

stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Priced right, has great staff, and is very close to Waikiki Beach. The pool and out door area are very secluded feeling. Geat little restaurant by the pool. Nothing fancy but nice. We've stayed here three times and will be back again. My only complaint might be the street noise so try to get a room not facing Kuhio. Other than that. I give it a very high recommendation.
Stayed 3 nights in Feb 2024
Response from wsg on 22 Feb 2024
Aloha Stacey, Thank you for taking the time to share your comments on our convenient location, great staff and the value for the price of our hotel. The secluded ambiance and lush landscape of our pool area is definitely as plus. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

6/10 Okay

Leilani

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got a partial ocean view room with what said had a balcony but the balcony was on the other side of the room and faced the street which was disappointing especially with the amount of money paid for the room. The room also had a weird smell to it that never went away for three days. The pool also is pretty much covered with trees so it gets limited sun.
Stayed 3 nights in Feb 2024
Response from wsg on 20 Feb 2024
Aloha Taneli, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the view of your room and the weird odor. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. Sincerely, W. Gesteuyala General Manager

8/10 Good

Randall Ford

Liked: Staff & service, property conditions & facilities
Clean rooms, very nice staff...
Stayed 11 nights in Feb 2024
Response from wsg on 17 Feb 2024
Aloha Randall, Thank you for taking the time to share your comments from your recent stay. We often receive comment on the cleanliness of our rooms and the service provided by our staff. We look forward to having you as our guest for your next visit to Hawaii.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excellent

Walter

Stayed 7 nights in Feb 2024
Response from wsg on 20 Mar 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 Good

Xanthe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent hotel. One of our cabinets broke but wasn’t a big deal… limited parking however but everyone was nice
Stayed 5 nights in Jan 2024
Response from wsg on 3 Feb 2024
Aloha Xanthe, Thank you so much for taking the time to write a review. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your feedback with our team. We hope to see you again on your next trip to Waikiki. Sincerely, W Gesteuyala General Manager

8/10 Good

Gerald, Morristown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, and fairly priced. My only complaint is that the room did not have a desk for working.
Stayed 5 nights in Jan 2024
Response from wsg on 27 Jan 2024
Aloha Geraldf, Thank you for taking the time to share your comments from your recent stay. We often receive comment on our convenient location and our reasonable room rates. I appreciate your feedback regarding the working desk. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comments with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Eager to help and friendly. Clean room too.
Stayed 1 night in Jan 2024
Response from wsg on 26 Jan 2024
Aloha Michael,Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. Our staff works hard to insure we provide great guest service. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

6/10 Okay

Randy

Travelled with partner
Noisy and not enough parking.
Stayed 5 nights in Jan 2024
Response from wsg on 24 Jan 2024
Aloha Randy, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the noise and not enough parking. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comment6s with our team.Sincerely,W. GesteuyalaGeneral Manager

8/10 Good

Youngkeun

Stayed 7 nights in Jan 2024
Response from wsg on 24 Jan 2024
Aloha Youngkeun, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

10/10 Excellent

tammy, fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights everything was so close easy walking to everything! The restaurant was closed first night no cook? The second night we couldn't get a drink at bar while in pool no license? They did allow you to bring your own drinks in. Staff very nice.
Stayed 4 nights in Jan 2024
Response from wsg on 19 Jan 2024
Aloha Tammy, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our convenient location and our very nice staff. We take feedback very seriously as it is extremely important to us, and I will be following up on your restaurant comments. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from wsg on 18 Jan 2024
Aloha Deborah, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

8/10 Good

Surya

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from wsg on 13 Jan 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 Excellent

Danae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and good location
Stayed 6 nights in Nov 2023
Response from wsg on 12 Dec 2023
Aloha Danae, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our helpful staff and convenient location in Waikiki.We hope to see you again on your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience during my week at the Bamboo Waikiki hotel. I was one block from the beach, bus service is everywhere in Waikiki for those that do not want to get a rental car. The zoo, aquarium and Diamond head road are with easy walking distance.The hotel was clean and the staff was always available for coffee refills, beach towels and day to day supplies. My room was very clean and functional, the lanai (balcony) had views of the beach as well as various neighboring streets. Air conditioning and TV were new and modern. I can find nothing lacking at this accommodation and give a full thumbs up to anyone considering this hotel for a vacation stay.
Stayed 8 nights in Nov 2023
Response from wsg on 13 Nov 2023
Aloha Robert, Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed our convenient location, friendly staff, and the accommodations/ amenities we were able to provide you. I hope you will return soon. Sincerely,W. GesteuyalaGeneral Manager

10/10 Excellent

Elliot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, good climate control, friendly staff.
Stayed 3 nights in Nov 2023
Response from wsg on 10 Nov 2023
Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed your stay. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

10/10 Excellent

David

Stayed 7 nights in Oct 2023
Response from wsg on 31 Oct 2023
Aloha David, thank you so much for taking the time to rate us a 10 out of 10. I’m so happy that you enjoyed your stay with us and hope you will return soon. Sincerely, W. Gesteuyala, General Manager

8/10 Good

Tamara

Travelled with group
Liked: Staff & service, property conditions & facilities
The property was older but had a cozy, personal feel to it. They served some really great food out by the small pool, but with no liquor license it was byob.
Stayed 4 nights in Oct 2023
Response from wsg on 28 Oct 2023
Aloha Tamara,Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed the cozy and personal feel at the Bamboo Waikiki. We take feedback very seriously as it is extremely important to us, and I will be following up on the status of the restaurants liquor license. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

8/10 Good

Debra

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The kitchenette
Stayed 4 nights in Oct 2023
Response from wsg on 23 Oct 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

4/10 Poor

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Although I did enjoy the 1 bedroom suite the bed was super comfortable! However, The lady at the desk seem to be prejudice and did not want to assist. I arrived early and was extremely tired and just in the lobby while watching other guests be attended too with a smile. When we got to the room after this disappointing experience the disappointment continued the curtains and walls were not clean.
Stayed 5 nights in Oct 2023
Response from wsg on 19 Oct 2023
Aloha Lydia,Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the 1-bedroom suite and the super comfortable bed. In our business, listening to our guest is important as we strive to improve our services. I will be following up with the front desk staff.Sincerely,W. GesteuyalaGeneral Manager

6/10 Okay

Geraldine, SAN BRUNO

Liked: Cleanliness
Location is great but surrounding buildings abandoned. Homeless people around.
Stayed 6 nights in Oct 2023
Response from wsg on 17 Oct 2023
Aloha Geraldine,Thank you for taking the time to share your comments from your recent stay. We often receive comments on our convenient location in Waikiki. As development continues in our area, these types of buildings will be no longer part of our landscape.Sincerely,W. GesteuyalaGeneral Manager

6/10 Okay

Jerome Thomas

Liked: Cleanliness, staff & service
The single bed is my room was a twin size bed at best, not a queen or king. You have to give the front desk more than 24 hours notice to get your room cleaned even though they charge you extra for cleaning up on arrival. Otherwise, nice little place, cheap, little parking on site but right in the heart of the shopping and activity. I liked it.
Stayed 5 nights in Oct 2023
Response from wsg on 17 Oct 2023
Aloha Jerome,Thank you for taking the time to share your comments from your recent stay regarding the bed size and housekeeping service. In our business, listening to our guest is important as we strive to improve our services. I will be following up and sharing your feedback with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from wsg on 13 Oct 2023
Thank you for taking the time to rate us a 10 OUT OF 10.I will be sharing your ratings with our team.Sincerely,W. GesteuyalaGeneral Manager

6/10 Okay

Sondra K

Liked: Staff & service
Disliked: Cleanliness
We had been looking forward to this trip for years and planning it for over 8 months. 1. When we checked in the room was nothing like the picture and the smell was overwhelming musty. After airing it out it went away but came back every time we left and came back. 36 hours after check in we were moved and after looking at 2 options were finally offered the room we paid for. 2.Also we had to pay a cleaning fee of almost $300 on top of the nightly room rate we had already paid and have never encounter this at any other hotel and have stayed in 3 other hotels in the past year.
Stayed 4 nights in Sep 2023
Response from wsg on 11 Oct 2023
Aloha Sondra K, Thank you for taking the time to share your feedback from your recent stay at the Bamboo Waikiki Hotel. In our business, listening to our guest is important as we strive to improve our services. We've passed along your valuable feedback to the appropriate departments for follow-up. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Hotels.com during the booking process and we encourage you to reach out to them for clarification. .Mahalo,W.GesteuyalaGeneral Manager

2/10 Terrible

JIANXIONG

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend to people. This is a terrible place. The service is so bad. They charge $177 cleaning fee on top of the room rate but not provide the cleaning service. The room is terrible and small, old and no basic gadgets.
Stayed 2 nights in Oct 2023
Response from wsg on 10 Oct 2023
Aloha Jianxiong, Thank you for taking the time to share your feedback of the Bamboo Waikiki Hotel. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Expedia during the booking process and we encourage you to reach out to them for clarification. We've passed along your valuable feedback to the appropriate departments for follow-up and we hope to have the opportunity to provide you with an improved stay in the future.Mahalo,W.GesteuyalaGeneral Manager

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, amenities
Room was not cleaned on a daily basis, there ws no emptying of trash or collection of used towels. Trash and towels had to be taken downstairs.. Had to request room be cleaned, room was cleaned 1 day of 6 night stay. After 3rd day and complaints, clean towels were brought and left at door in hallway. Beds were not made up other than the one day and used towels were never collected. This practice was not revealed to us until a question about why the room had not been cleaned and towels and trash removed. This information was not on the website through travelociity and/or Bamboo Waikiki Hotel. The room was run more like an apartment whereby the tenants clean their own rooms disposing of trash and addressing their own towel issue. Totally unacceptable. Having no other viable choices we stayed.
Stayed 6 nights in Sep 2023
Response from wsg on 25 Sept 2023
Aloha Jason,Thank you for taking the time to share your comments. In our business, listening to our guest is important as we strive to improve our services. You are correct regarding services as our services are in line with what you would receive at an Air BnB. I will be sharing your feedback with our team.Sincerely,W., Gesteuyala General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
When booking flight, it showed parking was included. When we arrived to check in, not only did we find out it was not included but you had to pay for every day and that parking was full and not available. Was made to look around offsite for parking. Terrible.
Stayed 5 nights in Sep 2023
Response from wsg on 22 Sept 2023
Aloha,Please advise where or provide a screen shot that shows parking is included as parking is not included at the Bamboo Waikiki.Thank you.W.GesteuyalaGeneral Manager

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A deux pas de la plage
Hôtel très bien placé pour la plage (100m) Beaucoup de commerce autour Parking non disponible,il y en a un autre à 100m 30€/jours (banyan hôtel parking) Aucun ménage pendant notre séjour…(5 nuits)
Stayed 5 nights in Sep 2023
Response from wsg on 21 Sept 2023
Thank you for taking the time to rate us a10 out of 10. We look forward to having you as our guest for your next trip to Hawaii. W. GesteuyalaGeneral Manager

6/10 Okay

Angelica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Didn't have any heavy issues with the property. In walking distance to a lot of big shopping areas. Cleanliness if the room was ok until we found a roach the size of my entire thumb behind the tv stand. Very unfortunate.
Stayed 8 nights in Sep 2023
Response from wsg on 19 Sept 2023
Aloha Angelica,Thank you for taking the time to share your comments from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up and sharing your feedback with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to everything. Definitely would stay here again.
Response from wsg on 12 Sept 2023
Aloha Damien,Thank you for taking the time to rate us on your recent stay. We often receive comments on our convenient location in Waikiki. We look forward to having you as our guest on your next trip to Oahu.Sincerely,W. GesteuyalaGeneral Manager

8/10 Good

L M

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool area was great but the room had a lot of wear and tear. Needs better appliances in the Kitchen, toaster only toasted on one side. Great location but for the price charged they need to look at upgrading some parts of the room. But overall enjoyed my stay as I always do in Oahu.
Stayed 7 nights in Aug 2023
Response from wsg on 8 Sept 2023
Thank you for taking the time to share your comments. In our business, listening to our guest is important as we strive to improve our services. I will follow-up with our team regarding the kitchen appliances.Sincerely, W. GesteuyalaGeneral Manager

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Room was great, everything else, egh
Room was clean, modern, and comfortable! Stayed in a partial ocean view room with a kitchenette and it was great. As for the hotel lobby, elevators, and hallways, definitely needs work. Not only dated looking, but also not the cleanest. Needs a deep clean. BUT, the room was clean, which was the most important to me. As long as I had a nice place to crash after being out all day, I was fine with it
Stayed 3 nights in Sep 2023
Response from wsg on 5 Sept 2023
Thank you for taking the time to share your comments from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up with our housekeeping team.Sincerely, W. GesteuyalaGeneral Manager

6/10 Okay

Gwen

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great, just the property itself is a bit older and run down. Different rooms have different standards for cleanliness and decor as some are privately owned condos so be aware of that when booking
Stayed 5 nights in Aug 2023
Response from wsg on 5 Sept 2023
Thank you for taking the time to share your comments from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up with our team on your comments.Sincerely, W. GesteuyalaGeneral Manager

2/10 Terrible

Lynda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, wasn’t worth it. Like staying in a motel, no room service unless you schedule it and they don’t work weekends
Stayed 7 nights in Aug 2023
Response from wsg on 5 Sept 2023
Thank you for taking the time to share your comments from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up with our team on your comments.Sincerely,W. GesteuyalaGeneral Manager

6/10 Okay

Neng

Travelled with group
Liked: Cleanliness, staff & service
Overall 4 stars, just because we’re not extra. We used the same sheets and towels the 7 nights we were there. Would’ve liked for them to be changed once. Parking is limited to about 10 spots below deck. If you’re the last car to be in on at night, it’s almost impossible to get into that last spot. It was very tight. Many times beach towels weren’t available. One elevator was down the whole time we were there while the other one was intermittently out. Emergency stairs were steep and narrow. The facility did have a nice pool with a hot tub and several straw roof cabanas with plenty of sitting. We never got a chance to used it. The pool was closed by the time we get back to the hotel in the evening. Our room did come with a small kitchen so we were able to cook some meals.
Stayed 7 nights in Aug 2023
Response from wsg on 21 Aug 2023
Aloha Neng,Thank you for taking the time to share your comments from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up with our team on your comments.Sincerely, W. GesteuyalaGeneral Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from wsg on 17 Aug 2023
Thank you for tasking the time to rate us a 5 out of 5 and in choosing Bamboo Waikiki for your recent stay on Oahu.Sincerely,W. GesteuyalaGeneral Manager

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 9 nights in Jul 2023
Response from wsg on 8 Aug 2023
Thank you for taking the time to rate us a 4 out of 5. I will share your feedback with our team. Sincerely, W.GesteuyalaGeneral Manager

8/10 Good

Peter, Atlanta

Liked: Cleanliness, amenities
The Bamboo Waikiki Hotel was a good fit for our family. The rooms are large and comfortable, the pool and hot tub are nice and the location is unbeatable. For people considering staying here, one thing to know is that the hotel doesn't provide cleaning service for stays under seven days. That means you constantly have to be asking the front desk for shampoo, soap, toilet paper and fresh towels, plus taking out your own garbage and asking to borrow a broom to sweep. We are a family of five, and when we would ask for things, say shampoo, the attendant would always want to hand us just one little travel-sized bottle. We would insist and more and they would provide it. Overall, this was a good place to stay and I would recommend it to other families.
Stayed 7 nights in Jul 2023
Response from WGesteuyala on 31 Jul 2023
Thank you for taking the time to rate us on your recent stay. We often receive comments on our large and comfortable rooms and on pool and hot tub. Our convenient location in Waikiki is a plus.Sincerely,W. GesteuyalaGeneral Manager

6/10 Okay

Raffy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room smelt like the sewer with the ac. Bathroom shower drains makes noises. When we checked in we’d asked for parking and they didn’t have any until the next guests leaves, parking is very small and tight
Stayed 5 nights in Jul 2023
Response from WGesteuyala on 31 Jul 2023
Thank you for taking the time to share your comments regarding your recent stay. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team.

8/10 Good

Andrew Kieth Gordon, Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near shops, beach and main part of Waikiki. Room basic, but sufficient, as reflected in price. Had laundry, pool etc all in good working order. Two quibbles, one that house keeping didn’t clean the room, after we made a booking to have it cleaned. Also when we had our towels refreshed there was no bathmat, or face towels. Would recommended for family or couple looking for longer stay.
Stayed 7 nights in Jul 2023
Response from wsg on 4 Aug 2023
Thank you for taking the time to rate us and share your experiences from your recent stay. We often receive comments on our convenient location in Waikiki. I will be following up on your feedback with our team.SincerelywgesteuyalaGeneral Manager

8/10 Good

Aaron

Stayed 5 nights in Jul 2023
Response from wsg on 14 Aug 2023
Thanks for taking the time to rate us a 4 out of 5. We are glad you chose Bamboo Waikiki for your recent stay on Oahu and look forward to having you as our guest for your next trip to Oahu.Sincerely,W GesteuyalaGeneral

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Lady in the front was awesome, everything was easily walkable
Stayed 3 nights in Jul 2023
Response from wsg on 4 Aug 2023
Thank you for acknowledging the efforts of our front desk employee. Our team works hard to take care of our guest and your comments confirms their efforts.Sincerely,WGesteuyalaGeneral Manager

10/10 Excellent

navdeep

Stayed 4 nights in Jun 2023
Response from wsg on 8 Aug 2023
Thank you for taking the time to rate us a 5 out of 5. I will share your ratings with her.Sincerely, W.GesteuyalaGeneral Manager

10/10 Excellent

Michelle

Stayed 10 nights in Jun 2023
Response from wsg on 4 Aug 2023
Thank for taking the time to rate us. We appreciate the 5 out of 5 rating.Sincerely,WGesteuyalaGeneral Manager

8/10 Good

Eliana, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and excellent location.
Stayed 6 nights in Jun 2023
Response from wsg on 4 Aug 2023
Thank you for taking the time to share your comments. We often receive feedback on our great customer service and convenient location in Waikiki.Sincerely,WGesteuyalaGeneral Manager

10/10 Excellent

Lam

Stayed 4 nights in Jun 2023
Response from wsg on 4 Aug 2023
Thank for taking the time to rate us with the 5 out of 5 score.