This is a great location, on the beach, with beautiful infinity pools. The rooms are large with great views. The facilities are well maintained and the staff is great. There are 4 restaurants with options for all tastes. We enjoyed our stay. We got help from the staff and recommendations for local tours. A good hotel for families or couples.
Overall hotel is 5/5 but the stuff behavior is not up to the mark. Especially one of the front desk representative was very very rude even when the mistake was at hotel's end.
I reach hotel at 2:30 pm for check in. Room wasnt ready by the and they asked us to wait for 30 min. By 3pm they requested us to take lunch so that they can finish the room cleaning but when we came back at 3:45 the room wasnt ready yet. Front desk representative was such a non sense person that he said we only guarantee check in by 3pm but we dont guarantee that your room will be ready. With a very rude behavior he said at 4pm that you room will be ready in next 20 min. But then we contacted manager on duty and she changed our room and gave us another one which was ready. Apart from this bad experience hotel is superb.
This was my first time at Hard Rock hotels and we enjoyed our experience. I was there with my sons(12,10) and we had a great time. Awesome staff was what made this hotel experience the best. Make sure you go to the special events they have especially the Mexican fiesta and buffet. Pool party on Saturday was very good for people watching, it does get a little crazy but very fun! Excellent high quality spirits and quality bartenders. Nice pool area and beach is very calm for swimming and goofing around. Overall great experience. Good food in all restaurants but would prefer higher quality meats for grilling and Ipanema. It would also be nice to cook your red meat Meduim-rare and I think most people would prefer this(Ipanema).
I had one issue with hotel policies. My family and I are very big fishermen and we went out fishing 3 times while we were there(Cost me around$1500 US). I tried to bring the fish back to cook for dinner and was informed that is not possible??? The head chef and manager told me it was a liability issue? Seriously its fish? At other properties we have stayed we have been asked to sign a waiver at times but have always been able to eat our catch. Most properties just cook it and are happy to do that. This need to be changed at this fine hotel, it is not that big of a deal. Your hotel borders the ocean I cant be the first person to ask for fish to be prepared. :-)
Nice private beach for any occasion.if u don't know the area I recommend u get the all inclusive breakfast,lunch and dinner all u can eat buffet.they offer free tours around the hotel and fun activitys on the beach at night.the only bad for me was that the room was not 100% clean the shower and beds were some what dirty.and the pics for the room looked way bigger than in person.
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