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Reviews of Best Western Nottingham Derby

3 out of 5
Best Western Nottingham Derby
Bostock Lane, Long Eaton, Nottingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 211 out of 719 reviews" "
Rating 8 - Good. 346 out of 719 reviews" "
Rating 6 - Okay. 96 out of 719 reviews" "
Rating 4 - Poor. 47 out of 719 reviews" "
Rating 2 - Terrible. 19 out of 719 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lorna on 28 Sept 2021
Dear guest, Thank you for taking the time to leave us a great score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family room 1 night stay
The receptionist was lovely and welcoming. The room itself was very nice and the beds were very comfortable! The only 'complaint' would be the cleanliness of the bathroom whih was not good (mould on the vents etc.) Overall, the stay was very nice.
Stayed 1 night in Sep 2021

2/10 Terrible

Sampada

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Lorna on 28 Sept 2021
Dear guest, You scored us low on your overall stay with us. Was there anything you would like to see changed or improved as we use all feedback productively. Kindest regards

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, modern, spacious and very well equipped rooms. Only slight improvement - shower was spotlessly clean but looked very old with lots of ingrained black stains ..
Stayed 1 night in Sep 2021
Response from Lorna on 19 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a lovely stay with us. We hope you will stay with us again in the future. Kindest regards.

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness
One night stay, would not return.
Room was really hot, could not open windows due to road noise. Service was terrible for breakfast, we queued for 30 minutes to get served. Would not stay here again. The hotel was dated. Staff were all good and friendly, especially the guy serving breakfast, he apologised to everyone for the wait.
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, unfortunately none of our rooms come with air conditioning, therefore during Summer and warmer days we advise our housekeeping team to keep the windows open before a guests arrival to keep the room cooler and we also ensure fans are in every room. I am aware that there was a wait at breakfast Sunday morning. I apologise for any inconvenience this caused. I am pleased that the staff dealt with this in the best way possible. We hope you would consider staying with us again in the future. Kindest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Check in was very friendly and efficient. We had interconnecting rooms, one twin and one double and the beds were comfortable. The bathroom was a bit dated but shower good. The room faced the M1 motorway but the double glazing kept the sound to a minimum. We ate in the restaurant inside the hotel; choice of food included popular dishes such as tikka masala, lasagne, chocolate brownies. Food good and excellent service from very friendly staff!
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to service, comfort and food. I will ensure your comments are passed on to all as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Alyson

Stayed 1 night in Sep 2021

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

G C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay. had a room only booking. acquired food and drink elsewhere.
Stayed 1 night in Sep 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us a score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I had a 1 night stay at this place with my 2 young children and everything was ideal with the stay. Easy and convenient location with plenty of parking. The room itself was very big compared to similar places and had plenty of amenities. Would happily stay here again.
Stayed 1 night in Sep 2021
Response from The Hotel Team on 6 Sept 2021
Dear Glenn, Thank you for your feedback following your recent stay. It's great to read that you would return to us again in the future and we hope to see you soon. Kind regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with exceptional staff
Hotel was absolutely fine for the overnight stop wife used it for, what moved it above the average though was the exceptional staff at reception and at breakfast who went out of there way to make our stay really comfortable
Stayed 1 night in Sep 2021
Response from The Hotel Team on 6 Sept 2021
Dear David, Thank you for your recent feedback. I am pleased to see that the team are mentioned, they continue to get great feedback and we are really proud of this. We hope to see you again in the near future. Kind regards

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect family room setup
All the staff were delightful, so friendly and cheerful, it was lovely. We stayed as a family of 2 adults, 2 children (4yo+2yo) and found the family room fantastic. Having a double + twin beds was idle and yet seems rare in other chain hotels. The breakfast was a typical buffet style with everything you'd expect to find. The only criticism is the hotel itself, the rooms are very dated and most of the décor and fixtures are tired and in need of repair/replacement. But look past that as you would in the house of an elderly relative and you will thoroughly enjoy your stay. Again, kudos to the wonderful staff.
Stayed 2 nights in Aug 2021
Response from The Hotel Team on 6 Sept 2021
Thank you for your feedback Gemma, The team will be really pleased to see that they have a special mention, the feedback is really important to us and we do use this to make improvements to the overall experience. We hope to see you again soon

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Basic hotel at a reasonable cost
Hotel was okay and not bad value for money. We had a family room which was ok but the bathroom / toilet could do with updating. Rooms were very warm and would benefit from air conditioning but there was a large fan in the room already.
Stayed 2 nights in Aug 2021
Response from The Hotel Team on 6 Sept 2021
Dear Peter, Thank you for your recent feedback. I am pleased to read that you enjoyed your stay with us. We always share feedback with our team so they will be pleased to see we scored well. Kind regards

8/10 Good

Shaun, Halesworth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly and safe. Be aware that due to Covid regulations YOU need to advise the front desk if you want you room made up. The cleaning staff did not respond to the door hanger label saying make up room please. Staff at checking in Chloe, friendly and other occasions at desk also helpful. Be aware that rooms are usually set up for single travellers, so check with reception if set for two and save a run back to the desk for the extra towels.
Stayed 1 night in Aug 2021
Response from Lorna on 25 Aug 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service from the staff especially Chloe. I will ensure your comments are passed on. As mentioned due to COVID the rooms will not be serviced unless requested by the guest. Guests are advised to ask reception if they need this doing during their stay. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for leaving us a great score from your stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stopover
The breakfast was good, enough selection for all tastes. The room was comfortable, the bathroom was a little older and as we were on the side facing the motorway there was quite a bit of noise from that.
Stayed 1 night in Aug 2021
Response from Lorna on 25 Aug 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort, breakfast and service. We do have rooms facing the non motorway side of the hotel which are quieter. We hope you will stay with us again in the future. Kindest regards,

6/10 Okay

Oyes

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were very friendly and helpful but clean service was very bad even you asked them day before
Stayed 4 nights in Aug 2021
Response from Lorna on 25 Aug 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. In regards to the servicing of the room, I apologise if this was not done when asked at reception. I will look into this to ensure this does not happen again. We hope you will stay with us again in the future. Kindest regards.

6/10 Okay

Sarah

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
One bath towel between 4!
Very comfortable beds and spacious family room, however we had to share one bath towel between 4 of us; when we requested more, we were told they only had hand towels! Also the loaf of bread available at breakfast time was mouldy but the staff quickly replaced it when alerted to the problem. But the chef who was cooking the breakfasts was very friendly. The carpets in communal areas were also really dirty. So overall a mixed experience, but the most important element, the comfort of the beds, was excellent.
Stayed 1 night in Aug 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your stay with us in August. I am pleased to read that you had a comfortable stay with us and the room met all expectations. In regards to the towels, we should have had big towels available. At the time you were staying we encountered several issues with our linen supplier, however towels should have been in the rooms. I apologise for any inconvenience this caused. I will pass on your comments regarding the level of service to the chef as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lorna on 19 Sept 2021
Dear guest, Thank you for taking the time to leave us a score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lorna on 14 Aug 2021
Dear guest, Thank you for leaving us a great score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Wayne

Stayed 2 nights in Aug 2021

8/10 Good

Kate

Stayed 1 night in Jul 2021

8/10 Good

Nancy

Stayed 1 night in Aug 2021
Response from Lorna on 19 Sept 2021
Dear guest, Thank you for taking the time to leave us a score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay at the hotel. Downside to it, I asked on the Monday for the safe to be fixed, we left on the Friday and it still wasn’t done, asked a cleaner for tea and coffee, returned after a day out and still none. Other than that, brilliant!!!
Stayed 4 nights in Aug 2021
Response from Lorna on 14 Aug 2021
Dear guest, Thank you for taking the time to leave us feedback from your recent stay with us. I am sorry to read that your safe was not looked at during your stay with us. This does not live up to our usual high standards of service. I will address your feedback with the team to ensure this does not happen again in the future. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best western nottingham derby
it’s a cozy little hotel with really friendly staff, perfect for either just wanting a change of scenery or needing to stay in the area for a few nights.
Stayed 2 nights in Jul 2021
Response from Lorna on 14 Sept 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your stay with us in August. I am pleased to read that you received a great level of service from the staff and the hotel was comfortable. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor hotel accommodation.
Stayed 1 night in Jul 2021
Response from Lorna on 30 Jul 2021
Dear guest, You mentioned that the hotel was very poor, was there anything you would like to see changed or improved as we use all feedback productively? Kindest regards.

8/10 Good

Pattharaporn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff and quiet room
Very friendly andbhelpful staff. Eventhough the hotel was right by M1 but it's quiet enough. I'm a very light sleeper and always struggled sleeping in a hotel but I can slept through the night here.
Stayed 1 night in Jul 2021
Response from Lorna on 27 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service from the staff and you had a comfortable nights sleep. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Lorna on 27 Jul 2021
Dear guest, Thank you for taking the time to leave us a score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Lorna on 21 Jul 2021
Dear guest, Thank you for scoring us 10/10 from your recent stay with us. We hope you will be back to stay with us again in the future. Kindest regards.

10/10 Excellent

Wendy

Stayed 1 night in Jul 2021
Response from Lorna on 21 Jul 2021
Dear guest, Thank you for scoring us 10/10 from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor stay ru9ned a wedding weekend
Bathroom was oddly configured with the sink outside in the bedroom, and quite obviously not finished properly/finished quickly and left marks on the wall. Staff were happy to let the multiple children staying at the hotel, run wild playing knock down ginger on room doors. While the service received in the restaurant area was good, the food was expensive, and in the case of breaofast, stale. Restaurant opposite was closed so there was no other option
Stayed 2 nights in Jul 2021
Response from Lorna on 21 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I was made aware of the kids causing disruption over that particular weekend. I apologise for any disturbances you encountered. The parents were called in each room and this was handled by the reception team as this was not acceptable behaviour. In regards to breakfast you mentioned it was stale. Was there anything you would like to see changed or improved as we use all feedback productively? Kindest regards.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok for overnight
Great staff but the bathroom silicone was grubby and needs an update.
Stayed 1 night in Jul 2021
Response from Lorna on 21 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service from the staff. I will ensure your comments are passed on. In regards to the silicone in the shower i will report this to our maintenance team in order for them to have a look into this. We hope you will stay with us again in the future. Kindest regards.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Free onsite parking is great.Quick check in 3 adults in one room with 1 bath towel. Very noisy ,dated,no air conditioning and chips on floor.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean a good size. Staff were friendly couldn’t ask for much more….. highly recommend
Stayed 2 nights in Jul 2021
Response from Lorna on 11 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service from the staff and the room met all expectations. I will pass on your comments to all. We hope you will stay with us again in the future. Kindest regards.

4/10 Poor

Bedrettin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Dissapointment
We have stayed at this hotel for 3 nights and the rooms was not quite due to the room being allocated near the restaurant. The room was not clean and it looked like the cleaners did not do a good job. The biggest disappointment was the bed, it was so uncomfortable! We will not be returning unfortunately.
Stayed 3 nights in Jul 2021
Response from Lorna on 8 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. In regards to the bedroom, please can you explain what areas of the room were not clean as this does not live up to our usual high standards of service. I will address your comments with the head of housekeeping. I apologise for any disturbances you encountered. We hope you will consider staying with us again in the future in order for us to deliver a more superior experience. Kindest regards.

8/10 Good

philip donoghue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Nice place for a stop over, have and would stay again.
Stayed 1 night in Jul 2021
Response from Lorna on 4 Jul 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was great for your stay and you will stay with us again in the future. Kindest regards.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property, rooms are not very nice
Stayed 1 night in Jun 2021
Response from Lorna on 3 Jul 2021
Dear guest, You mention the rooms were not very nice. Was there anything in particular that you did not like or would like to see changed? With the feedback being posted as anonymous unfortunately I cannot see what room you stayed in to check this. Thank you.

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2021
Response from Lorna on 12 Jun 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations. We hope to see you again in the future. Kindest regards.

2/10 Terrible

atlanta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Lorna on 12 Jun 2021
Dear guest, I noticed you have scored us a low mark for your recent stay with us. Was there anything you would like to see changed or improved as we use all feedback productively? Kindest regards.

6/10 Okay

Rachel

Liked: Staff & service, room comfort
room was fine, had everything necessary. reception staff friendly. but shower cubicle needs updating, v tired looking and lots of mood stains on sealant. i stayed in this hotel last year and the bathroom was lovely, so i was v disappointed with this one.
Stayed 1 night in Jun 2021
Response from Lorna on 8 Jun 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service from the team. In regards to the showers, this is something we are looking at changing in the future. Just before lockdown we did refurbish 10 of our bathrooms on the top floor, therefore going forward we hope to do more. We hope you will be back to stay with us again soon. Kindest regards.

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Lorna on 8 Jun 2021
Dear guest, You have scored us 2 out of 10 from your recent stay with us. Was there anything you would like to see changed or improved as there was no feedback left with the score given? Thank you.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but hot
Staff were very friendly and helpful. The beds were soooo comfortable, but the room was too warm to sleep. The fans helped a little, we had to open the windows, the road noise from the motorway went on all night. The family room was spacious and practical.
Stayed 1 night in Jun 2021
Response from Lorna on 8 Jun 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great level of service and the family room was a great size. Unfortunately, none of our bedrooms come with air conditioning, therefore during Summer and warmer days we ensure there are fans in all bedrooms for guest to use and the windows are open before a guests arrival to keep the room cooler where possible. We hope you will stay with us again in the future. Kindest regards.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked as my usual hotel was full. Initial impressions from the outside wasn’t great, but as you walk in the door you can see it’s had a recent refurb. Greeted by a very nice receptionist who was thorough and helpful. I booked an accessible room and was allocated accordingly. Whilst in this room there was an infestation of ants, I spoke with reception who moved me after inspecting the room. The second room was not accessible. This room was smaller, louder, constant leaking pipework and thin walls and windows that seemed to enhance any noises. Overall the stay was awful, with the mix of issues I wasn’t able to sleep and decided to leave to leave in the early hours of the morning due to it being pointless staying in a room you can’t sleep in. I don’t believe I will be staying here again.
Stayed 1 night in Jun 2021
Response from Lorna on 8 Jun 2021
Good evening, I understand management have responded to this directly via email. Kindest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2021
Response from Lorna on 25 May 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the team. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, room comfort
Breakfast was ok , but for what you pay for a breakfast you would expect a lot more that an apple orange kids juice crap cake and yogurt from Aldi
Stayed 1 night in Apr 2021
Response from Lorna on 28 Apr 2021
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to breakfast I am sorry to read that breakfast did not meet your expectations. At the moment we can only offer a takeaway option due to the government guidelines. Hopefully, over the next month or so this will change. With the takeaway option you should have also had a hot cob included in this. This being either sausage or bacon. We hope you will stay with us again in the future. Kindest regards.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Lorna on 16 Apr 2021
Dear guest, Thank you for taking the time to leave us a high score from your recent stay with us. We hope you will stay with us again in the future. Kindest regards.

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Lorna on 30 Mar 2021
Dear guest, Thank you for taking the time to leave us a score regarding your recent stay with us. We hope you will stay with us again in the future. Kindest regards.