All the staff were delightful, so friendly and cheerful, it was lovely. We stayed as a family of 2 adults, 2 children (4yo+2yo) and found the family room fantastic. Having a double + twin beds was idle and yet seems rare in other chain hotels. The breakfast was a typical buffet style with everything you'd expect to find.
The only criticism is the hotel itself, the rooms are very dated and most of the décor and fixtures are tired and in need of repair/replacement. But look past that as you would in the house of an elderly relative and you will thoroughly enjoy your stay. Again, kudos to the wonderful staff.