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Reviews of Ashiana Hotel

3 out of 5
Ashiana Hotel
North Road, Newark, England

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 144 reviews" "
Rating 8 - Good. 55 out of 144 reviews" "
Rating 6 - Okay. 30 out of 144 reviews" "
Rating 4 - Poor. 18 out of 144 reviews" "
Rating 2 - Terrible. 15 out of 144 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocked disgusted horrified of the Ashiana Hotel
I am of Asian descent. We believe the owners of the Ashiana Hotel are of Asian descent. We booked 2 bedrooms at the Ashiana Hotel. We have travelled to many countries and stayed in 5* stars to no star hotels. We had extremely high expectations of professionalism and respectful duty to their guests. Our experiences at the Ashiana Hotel, the UK , were of shocking disgusts, disappointments. We were seriously concerned about clarity of our booking. We arrived at 9.30pm. After several phone calls, the staff responded and came downstairs to receive us. They were dressed ready for bed. They gave us the keys to our bedrooms. When we opened one of the bedrooms, there were 2 beds. One was not made up. The 2nd bed was scrambled and it had been slept in by the previous guest.Please see attached photos. The bedroom was cold, smelt musty and damp. We opened the 2nd bedroom, there were 2 beds made up. Again We had difficulties contacting the staff. So we moved the bedding from one of the bedrooms to another. The 2nd bedroom was extremely cold, smelt disgustingly musty. There was a small heater provided. Towels were damp and smelled. We couldn’t settle left before midnight. There were no toiletries as stated in the Hotel information. Both bathrooms had not been cleaned for quite sometime. The Ashiana Hotel requires immediate inspection to reassess its capabilities and performance in order for it to meet British Standards of hospitality. Nil score rate.
Stayed 1 night in Dec 2023

4/10 Poor

Annmarie

Disliked: Cleanliness, property conditions & facilities
Disappointed
Always stay here when down visiting family. Rooms always spotless. Untill this time. Rubbish left in drawers, mould on ceiling and round tap in sink.
Stayed 2 nights in Nov 2023

6/10 Okay

Helena

Disliked: Cleanliness, property conditions & facilities
Ok for a 1 night stay if on a budget
We booked 2 rooms 1 for my mum and 1 for husband and I as I was doing a local race We were given room 9 and 10 Staff were helpful and friendly Rooms were damp smelling both rooms had damp carpets and stains on them No bedside lights in room 10 or remote Desk from and old office very tatty Headboard not fixed Bathroom needing tlc Good points - spacious rooms and parking fine , and you cannot be too harsh when it was a cheap price we paid , so all ok for 1 nights stay but wouldn’t want to be staying for a romantic getaway or a treat
Stayed 1 night in Sep 2023

2/10 Terrible

Nigel

Not allowed into our paid for hotel room.
On the booking form it said to call the Hotel if you were going to check in after 11pm I did this and was assured that we could check in at any time as there would be someone on duty. On Sunday all flights were delayed at Stansted due to a power cut and to top it all the M11 northbound was closed. Delays were inevitable. As a courtesy we called the hotel to tell them of the delay and we were told we could not stay there as there was no one on duty after 11pm. We had paid for a room. Absolutely terrible service.
Stayed 1 night in Aug 2023

4/10 Poor

Stephen

Travelled with partner
Disliked: Amenities
Was not impressed with the cleanliness but the staff and service were good
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Too hot in the room. Didn't expect AC but a fan in the room would have been nice. Had to buy my own !!
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Super Average
Clean room with 2 double beds heater and shower. Mattress squishy, bedding plentiful and clean, the mirror had fallen off the wall, the chest of drawers had a missing drawer. No soap in the bathroom and only 2 towels. There was no milk with the condiments in the room. These are all little things and did not spoil our stay but clearly they could do better.
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Stayed 1 night in Feb 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for attending Festival room was large and clean
Stayed 2 nights in Aug 2022

10/10 Excellent

fenwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top food
Good clean hotel Fabulous restaurant
Stayed 2 nights in Nov 2021

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
The cost for the room is value fir money. Comfortable bed with ckean linen.
Stayed 1 night in Sep 2021

8/10 Good

Andy

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal and friendly
Convenient and friendly hotel Rooms basic but comfortable and spaceous Food in restaurant fantastic and very nice Friendly service too
Stayed 1 night in Sep 2021

8/10 Good

david

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Stjohn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Tom

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not reccomend
The wardrobe had dirty sheets inside, The bed had hairs and crumbs on, the drawers were filthy with crumbs and mould the room had a horrible smell, there was cobwebs on the ceeling throughout the bathroom
Stayed 1 night in Sep 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says, good parking,clean ,comfortable.good service and above all excellent food . Have used before would definitely stay again 👍
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant room with everything needed for a short stay, the on site Indian Restaurant was very good too.
Stayed 2 nights in Aug 2021

6/10 Okay

Toni

Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfortable and spacious room. Ideal stop over place. Convenient location with onsite parking. Ideal place for just needing a comfortable nights stay over.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2021

2/10 Terrible

A

Stayed 1 night in Jan 2021
Response from Joey on 1 Feb 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

2/10 Terrible

Liviu

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room not heated, received a electric heater, room smelling, bathroom dirty, someone stayed before me and they didn t took the garbage from the client before me, I was afraid to use the shower..
Stayed 1 night in Nov 2020
Response from Bella on 23 Nov 2020
Sorry for the hassle you faced, Liviu! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Bella!

2/10 Terrible

anthony

Business traveller
O not use OYO
OYO totally useless. I booked and paid for hotel. Turned up at 9.45pm to check in - NO ROOM FOR US. Manager at hotel was great and found us another 5 mike's away. But OYO are useless.
Stayed 1 night in Oct 2020
Response from Jaime on 22 Oct 2020
Hi, Anthony. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jaime

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I don’t like the property Beacuse they don’t have any secure car park and my van is nicked from the car park . They tell me cctv is not working .rubbish hotel fully rubbish
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom cleaning need attention Overall nice place staying and having great dinner
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room first class service & food in restaurant was fabulous
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
This is a lovely hotel with spacious rooms and large bathroom. Would stay again
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and warm accommodation. Restaurant food very good.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and food
Great place smashing food
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Bob, Preston Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for the A1 and convenient for visiting places of interest
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasing room staff helpful location convenient for our visit
Stayed 1 night in Nov 2018

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night of Horror
The place was filthy, loved sharing a room with flies, service when we arrived was shocking we couldn't get in to register, checking out was even better just throw your keys in a key cupboard outside the hotel restauraunt when you left as there was no one there. The shower had rust on it and rust round the plug hole and looked like it hadn't been cleaned, in weeks. I wouldn't recommend this Hotel to anyone and would think twice about recommending you if this is the standard of hotels you provide, it was disgusting
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Horrible, outdated, and the bathroom looked like it hadn’t been cleaned in months. A group of lads turned up in the room next door, the walls were so thin you could hear everything and woke us up until around 4am. There’s was no one to complain to, and only a cleaner there in the morning. Awful, I understand you get you pay for, but if that was the case then we should paid nothing.
Stayed 1 night in Oct 2018

6/10 Okay

Darran

Liked: Cleanliness, room comfort
Disliked: Staff & service
No maid service. No heating in room
Stayed 2 nights in Oct 2018

8/10 Good

Kate, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but comfortable
Second time of staying at this hotel. Very good value for money. Basic but very clean and comfortable.
Stayed 2 nights in Sep 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place if you are travelling.
Great little place if you are travelling for business. The rooms are spacious and clean. The food in the attached Indian is excellent!
Stayed 1 night in Sep 2018

8/10 Good

Christy, Ireland

Liked: Cleanliness, staff & service, room comfort
The restaurant was excellent - one of the best indian meals I've had in a while. The rooms are basic, but good price, clean and comfortable. There is no wifi which is disappointing
Stayed 1 night in Sep 2018

8/10 Good

Cyril

Generally a good room however the toilet seat was broken during our two nights visit. There was no attempt to fix the seat, reported on the first day, or to clean the room before the second nights stay. The restaurant was excellent.
Stayed 2 nights in Aug 2018

6/10 Okay

Mike, Gatwick

It never quite made it.
This is primarily a. Restaurant and on check in at about 8pm it was humming.,so we presume it was a good one! Check in at that time was clearly very difficult for the staff and took just long enough to become a little irritating. The room.allocated was larger than usual at the price, and included two very comfortable double beds, but oh dear, the hotel badly needed a visit from Alex, the TV adviser to managers!. No bulb in one of the reading lights, a tatty electric heater with no instructions, a large, cold bathroom, because its towel rail source of warmth was not switched on, damaged furniture, lining paper shreds hanging from the ceiling, bathroom floor badly marked, two drinking glasses of different sizes. Every aspect showed lack of this kind of attention to detail.. Pity, we were otherwise quite comfortable. No sign of the "Box on the wall of No 1" where we were asked to leave the room key - had to leave it in the door because no staff on duty at 9am.
Stayed 1 night in Aug 2018

8/10 Good

Annie, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bedroom
Good, spacious bedroom with 2 excellent 4’ beds and good bedding. Shower room good and roomy - in slight need of tile renovation. Disappointed no breakfast facilities as the hotel is situated away from other establishments. Biggest problem was check-in time of 5pm. We would have been charged an extra £15 per room (we had booked 2 rooms) if we wanted to check in before this time. We were attending a large tea party celebration and had travelled 3 hours so, to be able to change would have been ideal. However, we declined to pay the extra charge. Dinner in the Ashiana was first class.
Stayed 1 night in Jul 2018

8/10 Good

ldh, sy131jt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and handy
lovely big rooms bathroom very roomy but could do with some shelves
Stayed 1 night in Jul 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018