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Reviews of Wyndham Halcyon Resort La Souterraine

4 out of 5
Wyndham Halcyon Resort La Souterraine
Domaine de la Fôt, Noth, Creuse

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 95 reviews" "
Rating 8 - Good. 30 out of 95 reviews" "
Rating 6 - Okay. 13 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 3 out of 95 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
all ok
Stayed 1 night in Jul 2023

10/10 Excellent

monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant, yet unpretentious and very welcoming.
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Interesting.
Interesting old chateau, a little tired in places but worth a visit. Restaurant was closed on the day but there are options in La Souterraine which is not far away.
Stayed 1 night in Jul 2022

10/10 Excellent

heather

Stayed 1 night in May 2022

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful country style hotel
Wonderful lay back country hotel. Beautiful building and surroundings!
Stayed 1 night in Oct 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Chateau ..
Beautiful Chateau ! Nice service, although we were unable to dine in the restaurant. Bar snack was adequate.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Grand Manor House hotel stay with a few issues
The hotel is in a beautiful and grand building in a delightful countryside setting. The rooms and public areas are beautifully furnished and were in good order. The Top floor room we had was very nice with a view of the countryside. The Large bed was comfortable and the open bathroom with a roll-top bath was beautiful. The service was efficient but not the warmest. We were well looked after but staff felt somewhat distant and service at dinner and breakfast could have been warmer and more welcoming. The food itself was tasty yet I wouldn’t characterise the hotel as a gourmet destination. There was nothing wrong with the food but at the same time we were not wowed by it. The breakfast buffet was adequate but quite unimaginative and corporate. The only main complaint was that there was an issues with hot water at the property. We tried to run a bath in the evening but the hot water had ran out. There was also no hot water in the morning. When we mentioned the issue on checkout, an apology was offered but nothing else. I would have expected some sort of a gesture to recognise the inconvenience since one really should be able to have hot water in a hotel of this quality. Overall, we enjoyed our one night stay and the hotel served its purpose. However, we would not be in a hurry to return because of the few issues noted above.
Stayed 1 night in Jul 2020

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food and charming Chateau
Amazing food, some of the best we had in our tour of France. Quiet grounds, cozy rooms. Nice as a stop-off when traveling to/from Paris
Stayed 1 night in Aug 2019
Response from Manager de Direction on 7 Oct 2019
Madam, Sir, First of all thank you for taking the time to leave an opinion on your passage with us, customer satisfaction remains our property and we take note of your remarks. Looking forward to seeing you again at the Chateau de la Cazine

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay at the hotel. Daphne is an amazing host, and the restaurant is a highlight for us.
Stayed 1 night in Aug 2019
Response from Manager de Direction on 7 Oct 2019
Madam, Sir, First of all thank you for taking the time to leave an opinion on your passage with us, customer satisfaction remains our property Looking forward to seeing you again at the Chateau de la Cazine

10/10 Excellent

basile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stopover, off the beaten track
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous serons de retour
This is the second time we have stayed at the hotel. As you drive up the Chateau really takes your breath away. The hotel is set in beautiful grounds and has a pool, tennis courts and a forest nature walk. We had breakfast but didn’t have dinner this time as wanted to go into town about 3 miles away but ate here last time and it was beautiful and very elegantly presented. We had a lake view room which was very spacious and comfortable with a lovely ensuite bathroom. Last time we had a country view which was nice too. We will definitely be back
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel was a great find and superb value for money. The restraunt was superb and value for money-the best kids menu I have ever seen. We will be back.
Stayed 1 night in Jul 2018

10/10 Excellent

jeremy, Launceston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel. Amazing meal. Service exceptional Only issue was roleaway bed
Stayed 1 night in Jul 2018

6/10 Okay

Anthony

Liked: Cleanliness, room comfort
Disliked: Staff & service
Described as a resort but not yet started yet!
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Not as good as it was
We have stayed at this hotel before and sadly the standards have slipped since our last stay. There was no shampoo or shower hat in the bathroom and there were dead flies and an empty bottle top under the bath. On the plus side it is a lovely location, the staff are super nice and the bed is very comfortable but I don't think we will be returning.
Stayed 1 night in Jul 2017

6/10 Okay

Whitney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid restaurant and carefully review your bill.
The grounds are beautiful; the rooms are lovely; and the place is worth staying in if you get a good deal. That being said, we had a terrible dinner in the restaurant -- the service there was fine; it was the food that was really awful. Everything seemed to be room temperature and flavorless. The fish was some of the worst I've ever had. The lemon tart was undercooked, so much that you could still taste the yolk overtly. Whatever you do, skip dining here, and go into the little neighboring town; I promise you'll be better off. The thing that really impacted our stay for the negative was our checkout experience. Upon reviewing the bill, we saw that we had been charged for breakfast even though the woman who checked us in the night before told us we had booked a room with breakfast included. She said so specifically. As I asked about this -- in the middle of discussing it in fact -- the woman swiped my credit card and ran the bill!!! While we were still talking it over! She did not apologize that the woman yesterday had told us the wrong thing; she only said that one does not get breakfast when booking through Hotels.com. I suggested she make sure the rest of the staff knows that, so they don't misinform more guests upon check-in. After the terrible dinner we definitely would not have spent nearly 30 Euro on cereal, bad croissants, and a cup of yogurt. Terrible, terrible, terrible. They really should have adjusted the bill. Instead, they get a terrible review.

6/10 Okay

Shami

Liked: Cleanliness

8/10 Good

Karen, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful chateau
Beautiful, impressive hotel. Receptionists were great and very helpful. Room was very large and a lovely balance of old world chateau with modern twist. Only negative was breakfast. Out of bacon and had to ask for cutlery and get place settings from other tables.

10/10 Excellent

michael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a beautiful place.
Lovely place from which explore the "Creuse" area. Very fine cuisine, although a bit rich for everyday dining.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel did not disappoint. We were welcomed by extremely friendly staff who made our stay fantastic. We booked for dinner and our meal was fantastic. I would recommend this hotel to anyone who loves large comfy, quiet rooms and amazing food.

10/10 Excellent

Mrs K, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with fantastic service and food
The chateau is located outside the village of Noth in truely stunning countryside. It was so beautiful and peaceful at night. The rooms are beautifully decorated and so comfortable. The staff were brilliant, so friendly and knowledgable about everything from local walks to the drinks in the bar. Eating here on at least one night is a must! The food is heavenly and priced really well for the quality in my opinion...their chef deserves a michelin star!

10/10 Excellent

D Brown, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau De La Cazine
Perfect place for a weekend getaway or extended stay; very quiet! The staff is both accommodating and attentive. Dinner preparations are comparable to Michelin standards; wine list is good, too. Our third stay at this quality property. A convenient stop on travel from Paris to South France.

10/10 Excellent

Henri-Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour dans un cadre idyllique.
Stayed 1 night in Sep 2023

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

charlotte

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Françoise

Stayed 1 night in Oct 2022

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Sébastien

Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible, realmente sucio
El hotel está MUY sucio y viejo. Los muebles viejísimos, el baño es de motel malo, la cortina de la habitación no cerraba y dejaba entrar toda la luz de la mañana porque las contraventanas no llegan a cubrir toda la ventana, la moqueta da asco pisarla, sucia con manchas, las sábanas dan poca confianza viendo el estado de la habitación, además de que me encontré pelos en mi almohada. Las zonas compartidas igual: la moqueta estaba totalmente sucia en cualquier zona que miraras, con restos de comida, pelos y manchas, incluso dentro del ascensor. El desayuno es el peor que he tomado en mi vida. La piscina es terrible, tiene algo verde en el bordillo que no invita a entrar, sombrillas de publicidad de Frigo... Es bonito el jardín y la fachada, pero nada más. No subestimes la falta de limpieza, es realmente asqueroso, lo leí en algunos comentarios y pensé que serían exageraciones con lo bonito que parece... me arrepentí.
Stayed 1 night in Aug 2022

2/10 Terrible

Philippe

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hébergement à éviter Nous sommes arrivés dans une chambre dont la climatisation non seulement ne fonctionnait pas mais émettait un bruit infernal. Même après extinction de la ventilation le bruit a persisté toute la nuit, impossible de l'arrêter et de dormir, nuit blanche. Impossible de joindre un responsable de toute la nuit, pas de veilleur de nuit. Pas très rassurant quand on sait que l'entrée n'est pas sécurisée par une serrure ou un digicode. Que se passe-t-il en cas d'incendie, ou de problème médical d'un des résidents? J'ai demandé qu'un responsable me recontacte j'attends toujours. Ça témoigne du sérieux de l'établissement. La chambre est indigne d'un 4 étoiles (huisseries en décomposition, pas de double vitrage, sanitaire et climatisation surannés, literie qui n'est plus au standard actuel,moquette tachée). Je vous engage à le visiter avant de le proposer sur votre site Avis aux amateurs
Stayed 1 night in Aug 2022

8/10 Good

Catia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy hotel with wonderful surroundings. Ideal for a calm and relaxing stay in the French countryside. The pool was very nice and the room was big and comfortable. It was very clean even though we found a spider in our room. The restaurant of the hotel is closed someways during the week but the staff was prompt in presenting alternatives. Breakfast did not have much variety.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Grosse déception
Personnel accueillant et sympathique mais qui ne suffit pas ….gros problème de propreté taches noires dans la douches et propreté générale délaissée !! Manque de personnel !??? Repas très bas de gamme et donc hors de prix !! Très déçu car le cadre autour de l’hôtel est agréable
Stayed 1 night in Jun 2022

8/10 Good

Thierry

Stayed 1 night in Jun 2022

8/10 Good

Arnaud

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bel hôtel, propreté de la chambre perfectible
Stayed 1 night in May 2022

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La vie de château
Magnifique château au fin fond de la Creuse. Personnel très accueillant et sympathique. L'établissement est très bien tenu et propre, seule petite remarque le buffet petit déjeuner un peu juste mais le reste parfait....
Stayed 1 night in Apr 2022

8/10 Good

ALBERT

Stayed 1 night in Mar 2022

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable ! verdure, espace et calme !
Accueil chaleureux et naturel. Chambre agréable (mais matelas un peu mou). Cadre splendide et parfaitement calme. Service diner et petit déjeuner attentionné. Repas classiques et bons
Stayed 1 night in Oct 2021

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bien bel endroit !
Bel édifice et bel environnement calme de surcroît chambre luxueuse et personnel attentif
Stayed 1 night in Sep 2021

10/10 Excellent

henri claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnifique
Stayed 4 nights in Jul 2021

10/10 Excellent

MIKAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau château
Très beau château Chambre spacieuse Au calme Vue très belle sur le lac Petit déjeuner moyen Tv ancienne et peu de chaîne française
Stayed 1 night in Jun 2021

10/10 Excellent

Sebastien

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

thibault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRES BON SEJOUR
Très bon séjour passé dans cet hôtel, chateau en bon état. La piscine ne m'a pas semblé chauffée...
Stayed 2 nights in Aug 2020

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable Service accueillant et très professionnel Un peu déçus par l’une des chambres (numero 6)
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bon hôtel mauvais restaurant
L hôtel rien à dire très arrangeantje n avais pas précisé que je voulais 2 lits séparés pendant le repas le problème était résolu par contre le restaurant de l hôtel zéro nous avons attendu plus d une heure pour être serviet en plus que du surgelé Mon gâteau était encore gelé les coquilles saint Jacques toutes petites purée de choux fleurs c était du céleri en ressortant de table nous avions encore faim
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Confort et architecture très agréables. Cadre magnifique
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Les carpets sont sales et extrêmement pas hygiéniques, il faut les changer. Le reste était absolument parfait.
Stayed 2 nights in Oct 2019
Response from Manager de Direction on 9 Oct 2019
Madame, Monsieur, Tout d'abord merci d'avoir pris le temps de laisser un avis sur votre passage chez nous, la satisfaction client reste notre propriété et nous prenons note de vos remarques. Au plaisir de vous recevoir de nouveau au Chateau de la Cazine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Manager de Direction on 9 Oct 2019
Madame, Monsieur, Tout d'abord merci d'avoir pris le temps de laisser une note sur votre passage chez nous, la satisfaction client reste notre propriété . Au plaisir de vous recevoir de nouveau au Chateau de la Cazine

8/10 Good

sophie

Liked: Cleanliness, property conditions & facilities, room comfort
la chambre était parfaite. par contre le service restaurant pas top, beaucoup trop long et trop cher.
Stayed 1 night in Aug 2019