Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2300 Willowcreek Rd, Portage, IN

Reviews

6.8
Rating 10 - Excellent. 154 out of 739 reviews" "
Rating 8 - Good. 212 out of 739 reviews" "
Rating 6 - Okay. 177 out of 739 reviews" "
Rating 4 - Poor. 104 out of 739 reviews" "
Rating 2 - Terrible. 92 out of 739 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Always nice to stay where there is nice gym.
Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Stanley,We are delighted to hear that you enjoyed our gym facilities during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another satisfying experience.

8/10 Good

Shane

Travelled with partner
Disliked: Staff & service
It was a fine enough hotel. The windows open which is a breath of fresh air, it was quiet and away from the highway. Bed was cozy. Room was dark. If you are just there for a good sleep while traveling, this is a good option.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Shane,We are thrilled to hear that you found our hotel to be a comfortable choice for a peaceful night's rest. Our team appreciates your positive feedback on the cozy bed and quiet surroundings. Thank you for choosing to stay with us and we hope to welcome you back in the future for another restful stay.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were friendly. The only down side was just the last minute adjustments that had to be made because Expedia does not offer a filter for hotels with disability accessibility. The hotel staff were kind enough to make those accommodations on their own but Expedia does not offer it within the app or online.
Stayed 7 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Timothy,We appreciate your feedback regarding our cleanliness and friendly staff. While we're glad we could assist with your accessibility needs, we recommend reaching out to Expedia for further assistance in refining your search criteria in the future. Thank you for staying with us, and we hope to welcome you back again soon.

8/10 Good

Donald

Business traveller
Liked: Staff & service
Staff was great
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Donald,Thank you for your kind words about our staff! We are glad to hear that they provided you with exceptional service during your stay. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another great experience.

4/10 Poor

Cedric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pics needs to be updated (BIG LIE) their is not a hot tub nor jacuzzi in no room!!!
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Cedric,Thank you for your feedback regarding the photos and amenities. We apologize if there was any confusion about the hot tub and jacuzzi. We appreciate your input and will definitely take it into consideration for future improvements.

2/10 Terrible

Dennis

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Dennis, We are sorry to hear that your experience did not meet your expectations. We value your feedback and encourage you to reach out to us with any specific concerns you may have had during your stay. Our team is committed to addressing any issues to ensure a better experience for our guests in the future.

2/10 Terrible

Hansen

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Hansen,We're sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have so that we can address any issues and strive to improve.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello Gary, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Eugene

Stayed 3 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Eugene,We appreciate you taking the time to rate our hotel. We encourage you to share any specific feedback or concerns you may have had during your stay, so we can address them accordingly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Hector,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and amenities to all our guests. Please don't hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Hector,We appreciate you taking the time to rate our hotel! We hope you had a fantastic stay with us and enjoyed our amenities. Should you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to improve your experience even further next time.

6/10 Okay

suchandra

Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello suchandra,We're sorry to hear that your stay with us did not meet your expectations. We encourage you to reach out to us directly with any specific feedback you may have, so we can address any concerns you experienced. We value our guests' opinions and strive to make every stay exceptional.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 5 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello GARY,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Andrew,Thank you for your extraordinary rating! We appreciate your feedback and are delighted that you had such a wonderful experience during your stay. We strive to provide exceptional service and are thrilled to know that we exceeded your expectations. We hope to welcome you back in the future for another outstanding stay!

10/10 Excellent

Lizette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was very nice and helpful. Made it very easy to check in and out.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Lizette,Thank you for sharing your positive experience with our front desk staff. We aim to provide excellent service and it's great to know that they were nice and helpful during your check-in and check-out process. Should you have any further feedback or concerns, please feel free to reach out to our management team. We appreciate your feedback!

8/10 Good

Makeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Makeisha,Thank you for your rating! We appreciate your positive feedback and are glad you had such a great experience at our hotel. We hope to welcome you back soon!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel staff was very friendly. We found it was convenient to our Event and close to Food & Shopping.
Stayed 3 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Dennis,Thank you for your positive feedback! We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

4/10 Poor

Mehmed

Business traveller
Disliked: Cleanliness, property conditions & facilities
This place is very dirty. I want to stay there ever again and breakfast is very poor.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Mehmed, We apologize for the inconvenience caused during your stay. Your feedback is valuable to us and we will address the cleanliness and breakfast issues to ensure a better experience in the future.

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Andrea,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

keith

Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello keith,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable stay for all our guests and we will work on addressing the issues mentioned in your review to enhance our services. We hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Christina,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Alkesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great hotel
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hi Alkesh,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Hildegard,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

bonnie

Travelled with partner
Disliked: Property conditions & facilities
The room smelled like they were trying to cover up cigarette smell. The door looked like it had been pushed open at some point and they did not repair the frame making us feel a little insecure. Looks like they are trying to make improvements I don't feel like I got much for my money compared to other hotels. Don't think I would stay there again.
Stayed 1 night in Sep 2023
Response from Manager on 20 Sept 2023
Hello bonnie, Guest satisfaction is our number one objective so we really appreciate the input regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We encountered two different staff members. Both were not friendly and seemed like they did not want to help us check in/out. Floors were not vacuumed. Bathroom floor was also very dirty with dead bugs and hair. The door to the bathroom does not close all the way. Lots of holes in the walls that they tried to cover up with plastic covers but the wholes were too big. Water marks and damage on the ceiling and walls. The room smells bad. We had to use an air freshener. The bed sheets, blankets, pillows and chairs all have stains. Luckily we brought our own. WiFi does connect but is extremely slow. We did not try their breakfast. I do not recommend this hotel at all. We needed a place to stay for one night and we got that. This place is disgusting, smells and everything is in poor condition including the staff.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello AndrewThank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hi Robert,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

8/10 Good

Linda

The coffee was cold
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Linda,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023
Response from Manager on 14 Sept 2023
Hello Jeffrey,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 Poor

Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were dirty, mattress and sheets were dirty bathroom was dirty, shower curtain with stains and super dirty, breakfast bread smelled like it was old like a bottle of alcohol.
Stayed 2 nights in Aug 2023
Response from Manager on 17 Aug 2023
Hello Ryan, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okay

Stephanie

Disliked: Cleanliness
Our room smelled bad. Dirty…the sink and mirror and faucet were all filthy. The bathroom floor looked like it hadn’t been swept. The toilet was also pretty dirty. Both lampshades were broken like someone punched holes in them. Overall for the price we paid I expected a room that didn’t turn my feet black walking on the carpet.
Response from Manager on 4 Aug 2023
Hello Stephanie, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Jul 2023
Response from Manager on 1 Aug 2023
Hello Gary,Thank you for sharing your experience with us. We appreciate the input referring to our location. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Travis

Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Travis,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Jacob

Stayed 1 night in Jul 2023
Response from Manager on 19 Aug 2023
Hello Jacob,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Keith

Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Keith,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Jacinta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, efficient and nice. Property was clean and quiet. Room was as advertised, clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Manager on 24 Jul 2023
Hello Jacinta,Thank you for your valuable opinion regarding our staff as well as our room. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Darlene

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The best thing about this hotel was the price. The first room we were given- the smell of chemicals was unbearable and the bathroom had used towels and a dirty toilet that no one had flushed. The 2nd room was better, and we just kept repeating, “We just need to sleep and get back on the road.” There is no elevator, so bringing a heavy suitcase, a sleeping toddler and infant upstairs was difficult. Breakfast - was sausage gravy in a crockpot. It was completely cold. Best things- convenient to the highway, quiet, price
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul 2023
Hello Darlene, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Fiona

Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Hello Fiona,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

steve

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hello steve,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

celia

Travelled with family
The room wasn't clean and i told clerk but he said we couldn't change rooms because we were there an hour already. It was only 20-30mins of us being in the room and he didn't care to even check the room.
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello celia,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Han and zach were great helps
Stayed 1 night in Jul 2023
Response from Manager on 2 Sept 2023
Hello Connie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks like a number of renovations were done, which was nice. The rooms were also worked on and done nicely. Nice room for the price.
Stayed 1 night in Jul 2023
Response from Manager on 12 Jul 2023
Hi Christopher,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
It was a quiet and comfortable stay for 4 nights. Jan at the front desk was very helpful and polite. The continental breakfast was good, but the hotel does need to be updated a bit or renovated. Overall my stay was good and I would go back again .
Stayed 3 nights in Jul 2023
Response from Manager on 11 Jul 2023
Hi Regina,Thank you for sharing how we have provided you with clean accommodations, great breakfast, and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

6/10 Okay

Edwin

Stayed 1 night in Jul 2023
Response from Manager on 12 Jul 2023
Hello Edwin,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure all staff are "one the same page". On July 6th, I was told I could have a late checkout at 12:00. On the morning of the 7th, I was reminded by a different staff member that checkout time was 11:00 a.m. When I told her that I had been granted a late checkout she said they do not give late checkouts. Although rushed, I made it out by 11:30 a.m.
Stayed 3 nights in Jul 2023
Response from Manager on 11 Jul 2023
Hello Joseph, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Brent

Stayed 3 nights in Jul 2023
Response from Manager on 9 Jul 2023
Hello Brent,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

heather J

Stayed 2 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello heather J,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Terry

Stayed 2 nights in Jun 2023
Response from Manager on 19 Jul 2023
Hello Terry, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Hello Jonathan,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Alfred

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and outstanding customer service
Stayed 2 nights in Jun 2023
Response from Manager on 18 Jun 2023
Hello Alfred,It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel and outstanding staff
Stayed 2 nights in Jun 2023
Response from Manager on 17 Jun 2023
Hello Angela,We can't thank you enough for sharing your feedback with regards to our staff. Your voice is very valuable to us and we hope you will return on your next travels.