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Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area! Sincerely,Sonesta Team
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.Sincerely,Sonesta Team
Its very rare to come across a stay that you gan give 5 stars all across the board. I should say that this stay was one of the best i had. The rooms were good, the price was good, the cleanliness, food and staff was good. The property is in a very safe place. I saw people with pets, though i didnt bring mybpet this time. Would recommend this one.
Arunn
Stayed 3 nights in Mar 2024
Response from Karla on 7 Apr 2024
It’s great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our team, who take special pride in the upkeep of our rooms and property. We’re looking forward to having you again as our guests! Sincerely,Sonesta Team
10/10 Excellent
Chau, Apopka
2 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel located in a very nice area, however the management team could keep up with cleaning a little more. The restrooms at the front desk area are very dirty and the hallway in all buildings need to be vacumm daily.
Chau
Stayed 4 nights in Mar 2024
Response from Hannah Adlam, General Manager on 4 Apr 2024
Thank you for taking the time to write a review following your stay. We appreciate your feedback and I want to assure you that I have already discussed with our housekeeping manager so that we can address your concerns. We hope to have an opportunity to welcome you back. Thank you for staying!
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Sincerely,Sonesta Team
Perfect location for our family visiting others, great breakfast, comfortable beds
Sherry
Stayed 5 nights in Feb 2024
Response from Hannah Adlam, General Manager on 5 Mar 2024
Thank you for choosing the Sonesta ES Fairfax and for taking the time to write a review! I am so happy to hear you enjoyed your stay! We look forward to welcoming you back again!
I stayed in a handicap accessible room. All accommodations were in place: safety bars inside the bathroom, wide entrance doors and a lowered bed; everything needed to ensure safety. I have plans to stay at this property again.
MELISSA
Stayed 5 nights in Feb 2024
Response from Karla on 3 Mar 2024
Thank you for your positive review of our hotel. We really appreciate your positive assessment of our handicap rooms. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
Thank you for the review. We look forward to seeing you again soon!Sincerely,Sonesta Team
2/10 Terrible
Jonathan
30 Jan 2024
Jonathan
Stayed 1 night in Jan 2024
Response from Hannah on 22 Mar 2024
I am so sorry to see that your stay was not what you expected it to be. Please feel free to reach out to one of our managers and let us know what we could have done to improve your experience. Thank you for your time.
Very clean and neat area. Had a fireplace in the living room. Kitchen was clean and tidy. Housekeeping was very professional. Would recommend for anyone
Stanley
Stayed 1 night in Jan 2024
Response from karla on 15 Feb 2024
Wow! What a wonderful review!Thank you for taking the time to write your review of our property, your comments are very much valued. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
10/10 Excellent
JEYSSON, Fayetteville
15 Jan 2024
JEYSSON
Stayed 2 nights in Jan 2024
Response from karla on 18 Jan 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely,Sonesta Team
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Sonesta Team
10/10 Excellent
Paula
10 Jan 2024
Paula
Stayed 5 nights in Jan 2024
Response from Hannah Adlam, General Manager on 12 Jan 2024
Hi Ms. Paula, Thank you for choosing the Sonesta ES Suites Fairfax and for providing a review score! We are thrilled to know you had a great time! Come again soon!
Absolutely enjoyed our stay at Sonesta, we were impressed with everything ... amazing 😍
Sybil
Stayed 2 nights in Jan 2024
Response from karla on 8 Jan 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.Sincerely,Sonesta Team
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our entire property. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect. Sincerely,Sonesta Team
The staff was amazing. Room was clean. Only problem we had was someone was smoking and it jept coming through our bathroom fan.
Kathleen
Stayed 2 nights in Dec 2023
Response from Hannah Adlam, General Manager on 5 Feb 2024
Hi Kathleen!Thank you for staying and for your review! I am sorry your enjoyment was impacted negatively in any way by the actions of other guests. I'm happy to know our staff service and cleanliness exceeded your expectations though; and we hope to have an opportunity to welcome you back!
Front deak was great at check in and out. Rooms were clean and spacious.
Barbara
Stayed 1 night in Dec 2023
Response from karla on 8 Jan 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely,Sonesta Team
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your positive review and we wish to welcome you back to the hotel soon! Sincerely,Sonesta Team
10/10 Excellent
Verified traveller
Business traveller, Travelled with family, Travelled with group
Thank you for your positive review. We are so glad to know that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.Sincerely,Sonesta Team
Last time we stayed in a studio and this time we booked a 2 bedroom. The 2 bedroom is really nice with a fireplace in the living room. Their continental breakfast and dining areas were really nice, too.
Chi-Ying
Stayed 2 nights in Dec 2023
Response from Karla on 31 Dec 2023
Thank you for taking the time to review your stay with us. We are very happy to hear that you enjoyed our rooms and that they made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely,Sonesta Team
Thank you for choosing to stay with us and we are glad for your wonderful review. We look forward to welcoming you back to the hotel in the near future. Sincerely,Sonesta Team
Beautiful and comforting receiving and breakfast area. Well arranged room with comfortable bed and pillows.
Really good breakfast and service.
Manuel
Stayed 2 nights in Dec 2023
Response from Karla on 23 Dec 2023
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely,Karla
10/10 Excellent
Angela
15 Dec 2023
Angela
Stayed 1 night in Dec 2023
Response from Karla on 23 Dec 2023
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
This is a great place if in town with family. The full kitchen helps and the breakfast in the morning is a hit for the kids. The place is located near a ton of food and shopping, and GMU so there is always something nearby in case you need something or want something to do.
Only issues we noticed - it seemed like they were short staffed. Took 20min to get someone to the counter when checking in (8pm) and our room had cigarette burn holes on the carpet right in the main living room area, when it’s clearly a no-smoking facility.
Greg
Stayed 3 nights in Dec 2023
Response from Karla King on 11 Dec 2023
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel!Your check in experience is very important to us because we want you to feel very welcome here. At times we are called away from our Front Desk post to assist a guest in another building with amenities when they are not able to come to the front desk themselves. Are protocol is to up a sign up letting all know that we will be right back. Your comments indicate that we still have further Front Desk training work to do.Thank you again for letting us know, and we look forward to having you back again! Sincerely,Sonesta Team
Our stay was great the two bedroom suite was perfect for my family. Lots of places to eat and shop close by. Breakfast was good. Love the automatic pancake machine. The only complaint would be that the sofa was a little sunken in, possibly worn out in the middle and not the most comfortable. Probably a commercial grade pull out bed, so understandable. We didn’t take advantage of the kitchen in the room as we only stayed 2 nights but could definitely see cooking uncomplicated meals in there on a longer stay.
Todd
Stayed 2 nights in Dec 2023
Response from Hannah Adlam, General Manager on 5 Dec 2023
Thank you for choosing the Sonesta ES Suites Fairfax for your recent stay. I am happy to hear you enjoyed the spaciousness and convenience of our 2 bedroom suite for your family. Thank you for the feedback regarding the sofa bed - generally they are in good condition as they were all replaced only 3 years ago; but we will take a look at the one in your room and evaluate the need to possibly replace sooner. We look forward to welcoming you back again soon! Sincerely,
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely,Sonesta Team
10/10 Excellent
Elias
17 Nov 2023
Elias
Stayed 2 nights in Nov 2023
Response from Karla on 23 Dec 2023
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely,Sonesta Team
10/10 Excellent
chang
16 Nov 2023
chang
Stayed 1 night in Nov 2023
Response from Karla on 23 Dec 2023
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
8/10 Good
Ok, Windermere
15 Nov 2023
Ok
Stayed 3 nights in Nov 2023
Response from Karla on 23 Dec 2023
It’s great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our housekeeping and maintenance teams, who take special pride in the upkeep of our rooms. We’re looking forward to having you again as our guests! Sincerely,Sonesta Team
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.Sincerely,Sonesta Team
8/10 Good
Shawn
Travelled with family
12 Nov 2023
Everything was nice other than the smoke detectors flash in your eyes while your trying to sleep.
Shawn
Stayed 1 night in Nov 2023
Response from Karla King on 14 Nov 2023
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. I do apologize for the smoke detector lights. We have been able to remedy this by putting a small piece of tape over the light portion and it seems to work. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire. Thank you for your much appreciated feedback and for staying with us. Sincerely,Sonesta Team
6 days staying at hotel three days room has been cleaned
Family stay with kid
Need cleaning daily if you newd extra money just ask
Pablo Rodrigo
Stayed 5 nights in Oct 2023
Response from Hannah Adlam, General Manager on 6 Nov 2023
Thank you for your honest review following your recent stay here. While we do not schedule daily cleaning of guest suites, we are happy to provide fresh towels and remove trash upon request when needed. We hope you enjoyed the other amenities at the hotel and thank you for choosing Sonesta!
Everything was very good.
My wife often mentioned how clean it was.
Breakfast was good and had several choices.
Wish they had an ice dispenser
Simon
Stayed 3 nights in Oct 2023
Response from Hannah on 6 Nov 2023
Thank you for choosing Sonesta and for your review! Please know that we have ice available to guests from our main kitchen, should you need it prior to the the freezer in your room producing ice for you. We'd be happy to provide some to you at anytime, feel free to ask. We appreciate your feedback and look forward to welcoming you back again.
8/10 Good
Heather
26 Oct 2023
Heather
Stayed 1 night in Oct 2023
Response from Karla King on 21 Nov 2023
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your wonderful feedback. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
Wonderful hotel and staff! Fantastic accommodations. Friendly, responsive, and helpful staff. We will certainly be back!
Luisabeth
Stayed 2 nights in Oct 2023
Response from Hannah Adlam, General Manager on 25 Oct 2023
Thank you so much for choosing Sonesta Fairfax and for taking the time to write a review about your stay! I love reading comments about our friendly and helpful staff and will most definitely share your feedback. . We look forward to welcoming you back soon!
Response from Hannah Adlam, General Manager on 25 Oct 2023
Thank you for choosing Sonesta and rating your stay a 10 out of 10! I am thrilled to know we exceeded all your expectations. We hope to see you again soon!
Comfortable,with all the amenities we were looking for. Great breakfast each morning.
Linda
Stayed 5 nights in Oct 2023
Response from Karla on 19 Oct 2023
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.Sincerely,Sonesta Team
10/10 Excellent
Sharanda, Atlanta
18 Oct 2023
Sharanda
Stayed 1 night in Oct 2023
Response from Karla King on 14 Nov 2023
Thank you for the review. We look forward to seeing you again soon!Sincerely,Sonesta Team
Watch out for the $4.95 per day parking. They don't mention it when you check in. Surprise!
Staff is excellent.
Donna
Stayed 4 nights in Oct 2023
Response from Karla on 9 Oct 2023
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. I remember speaking with you at check out and we adjusted off the parking charge that you were not informed of. Your comments indicate that we still have further work to do and we can assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.
it was an excellent well maintained property. Fabolous breakfast. Only small issue was water pressure in one of the showers, otherwise one of the best places suited for families
Verified traveller
Stayed 2 nights in Sep 2023
Response from Karla King on 2 Oct 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely,Sonesta Team
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely,Sonesta Team
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.Sincerely,Sonesta Team