Terrace/patio

Reviews of The Westin Washington, DC Downtown

4 out of 5
The Westin Washington, DC Downtown
999 9th Street NW, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1006 reviews" "
Rating 8 - Good. 256 out of 1006 reviews" "
Rating 6 - Okay. 82 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 44 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced noisy Restaurant, $15 a bottle for water, $65 for parking, breakfast was included but I had to pay extra for breakfast, terrible pillow and ac system. I will never go back there again !!!
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 21 Mar 2024
Dear Mohamad, Thank you for sharing your review. We apologize for the difficulty you had with the air conditioning unit in your guestroom and for your dissatisfaction with our pillows. We have taken note of the concerns you raised as we are continually striving to ensure a perfect stay for every guest. Furthermore, we regret your disappointment with some of the extra costs associated with your visit. We are grateful for every remark, including the things you would change. We are also sorry to learn about the billing-related issues regarding the breakfast that may have been made from our end. We will review your comments with the appropriate individuals, and we appreciate your patience during this time.Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Takia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

2/10 Terrible

Terrance

Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on 22 Mar 2024
Dear Terrance, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Vladimir Baires,Sr. Rooms Operations

2/10 Terrible

peter

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sr. Rooms Operations on 1 Mar 2024
Dear Peter, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Vladimir Baires,Sr. Rooms Operations

6/10 Okay

Yok

Business traveller
Liked: Cleanliness, property conditions & facilities
Beware the $30 destination fee (plus tax) that the hotel forces you to pay in addition to standard room and taxes.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 26 Feb 2024
Dear Yok, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. We regret your dissatisfaction with our destination fee. These fees are listed on our websites, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Marquhne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff was very helpful nicely located parking is rough
Stayed 1 night in Feb 2024
Response from Sr. Rooms Operations on 24 Feb 2024
Dear Marquhne, Thank you for taking the time to share your feedback regarding your time at The Westin Washington, DC Downtown. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We appreciate your feedback and hope to welcome you back soon. Vladimir BairesSr. Rooms Operations

6/10 Okay

stephen

Travelled with family
Disliked: Property conditions & facilities
Nicely renovated but poorly staffed
Stayed 3 nights in Feb 2024
Response from GENERAL MANAGER on 20 Feb 2024
Dear Stephen, Thank you for taking the time to review our hotel. We want every guest to receive exceptional, meaningful service from our associates, and we are sorry this did not happen during your stay. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit.Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Jennifer

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities! Very spacious and clean room. Food was good except for the ice cream we got on the last night from room service. It was a tad freezer burnt. Need more room service options. The brussel sprouts at the restaurant were AMAZING! Staff was very friendly too! Conference area was very spacious. Would definitely return and highly recommend!
Stayed 2 nights in Feb 2024

8/10 Good

Dayo

Business traveller
Liked: Staff & service, property conditions & facilities
A lot of good work spaces to utilize.
Stayed 2 nights in Jan 2024
Response from GENERAL MANAGER on 3 Feb 2024
Dear Dayo, We are pleased you had an enriching stay at The Westin Washington, DC Downtown, and we thank you for your energetic review. We offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in close proximity to Pennsylvania and Constitution Avenues.
Stayed 1 night in Jan 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on 25 Jan 2024
Dear Elena, Thank you for choosing The Westin Washington, DC Downtown and for your generous review. We are glad our innovative approach to decorative details added to the enjoyment of your visit. We strive to combine meaningful service with enriching style, and we appreciate your acknowledgment of our efforts. We look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on 10 Jan 2024
Dear Alan, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington, DC Downtown. Thank you for your generous rating. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest’s visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you once more for being our guest, and we hope to welcome you back very soon. Vladimir Baires,Sr. Rooms Operations

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was new & refreshed. The gym was really nice and the staff were very courteous. The one negative is likely true of every hotel. There was a destination fee (we live in DC BTW and were just enjoying a night away). It wasn't clear what it included. So we were encouraged to drink the free water in the room ($15 a bottle). Sign up for the in room wifi which was free ($12). Use the destination credit towards the bar or tickets to a local museum. That is all well and good but it just wasn't clear what you would be charged for and what you wouldn't. I would prefer just being allowed to get a drink at the bar if I want and pay for it as I go vs. an odd precharge that I have to use.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms, super nice bathroom, and very clean great hotel, beautiful lobby
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2023
Response from Sr. Rooms Operations on 31 Jan 2024
Dear Kenneth, Thank you for rating your stay at The Westin Washington, DC Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Vladimir Baires,Sr. Rooms Operations

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was big and beautiful. There was hair all over the bathroom floor when we arrived, and one robe for 2 people. There are 2 westins close together so Uber gets confused very easily. The staff didn’t explain anything about where to find the room or any amenities. Extremely loud traffic from our room. There was no way to darken the room as the only curtains provided was shear. Other than that, the place was great. Beautiful room. Beautiful hotel. Would like to see them start handing out a floor map or at least be more helpful in showing guest to at least the elevators to their rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Yao

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Sr. Rooms Operations on 27 Dec 2023
Dear Christopher, We are thrilled you had an excellent stay at The Westin Washington, DC Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Vladimir BairesSr. Rooms Operations

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Alison

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Phones don’t work so it’s hard to communicate with staff. I was unable to request missing supplies for the room or call for my car. Also, we were woken up both mornings by staff which is more than annoying.
Stayed 1 night in Dec 2023
Response from Sr. Rooms Operations on 21 Dec 2023
Dear Alison, Thank you for being our guest, and for your thoughtful review. While we hope you had an overall satisfactory stay, we apologize for the inconvenience you had due to issues with the in-room phone. We certainly understand the frustration caused and are very grateful for your patience. We will share your comments with the appropriate individuals as we are continually striving to grow and improve our guest services. Thank you again for your valuable feedback, and we hope to welcome you back for the flawless visit you deserve.Vladimir BairesSr. Rooms Operations

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sr. Rooms Operations on 21 Dec 2023
Dear Sharon, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington, DC Downtown. We look forward to your return and wish you all the best with your future travels.Vladimir BairesSr. Rooms Operations

10/10 Excellent

cameron

Stayed 1 night in Dec 2023

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to plan your stay.. Terrible on the side of Expedia, I made a reservation of 2 rooms thru the app and somehow, they put another person information that was staying in the same place in my second room, very unprofessional from them on how they do this kind of mess. Never booking through Expedia again
Stayed 1 night in Dec 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. Dry, clean and well maintain the staff was great. And very professional.
Stayed 1 night in Dec 2023

10/10 Excellent

Yelena

Stayed 2 nights in Dec 2023
Response from Sr. Rooms Operations on 30 Dec 2023
Dear Yelena, Thank you for choosing to stay with us and for taking the time to share your perfect rating. At The Westin Washington, DC Downtown, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. Thank you again for your business, and we hope you will make us your home away from home whenever your travels bring you to our city. Happy Holidays and Happy New Year!Vladimir BairesSr. Rooms Operations

10/10 Excellent

Arti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good lounge area. Nice rooms.
Stayed 2 nights in Dec 2023

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sr. Rooms Operations on 1 Dec 2023
Dear Tim, We are happy you chose The Westin Washington, DC Downtown Hotel for your recent visit to Washington. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Vladimir Baires

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful downstairs.
Stayed 2 nights in Nov 2023

10/10 Excellent

Terrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall location is amazing walking distance to attractions.
Stayed 1 night in Nov 2023
Response from Sr. Rooms Operations on 25 Nov 2023
Dear Terrel, Thank you for choosing to stay at The Westin Washington, DC Downtown Hotel. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Vladimir Baires

4/10 Poor

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sr. Rooms Operations on 25 Nov 2023
Dear Skyler, Thank you for the review of your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Vladimir Baires

10/10 Excellent

Betelihem

Stayed 3 nights in Nov 2023
Response from Sr. Rooms Operations on 12 Dec 2023
Dear Betelihem, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Washington, DC Downtown Hotel, and we hope to see you again soon. Vladimir Baires

8/10 Good

Tim

Stayed 3 nights in Nov 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sr. Rooms Operations on 15 Nov 2023
Dear Tamas, Thank you for the generous rating. We find great joy in knowing that our guests have a fulfilling experience and depart with renewed spirits. Situated in the vibrant heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Washington, DC Downtown, and we look forward to seeing you again soon. Vladimir Baires Sr. Rooms Operations

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
I feel like the quality of the hotel / room was not commensurate with the price charged.
Stayed 1 night in Oct 2023
Response from Sr. Rooms Operations on 31 Oct 2023
Dear Craig, Thank you for choosing The Westin Washington, DC Downtown and for your thoughtful review. We hope you enjoyed your overall time with us; however, we do regret that you were disappointed with the price of your visit. We appreciate you for sharing your helpful feedback as we continually focus on improving our guest experience. It was our pleasure accommodating you, and we look forward to welcoming you back again.Vladimir BairesSr. Rooms Operations

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete dirt hole
Worst check in experience (highly inexperienced staff); impossible to sleep through the night due to paper thin walls and consistent slamming of doors. Service staffs ignores do not disturb and still knocks on the door at hourly hours. Disaster
Stayed 2 nights in Oct 2023
Response from Sr. Rooms Operations on 16 Nov 2023
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your review. Our associates strive to provide thoughtful and anticipatory service, and we truly apologize for the issues you encountered with our associates at the front desk and the room service. We also apologize for the sleep disruptions caused by the noise from the neighboring room. We understand the inconvenience caused and assure you that your comments have been addressed appropriately to ensure a seamless stay for all future guests. We acknowledge your frustration and sincerely appreciate your patience. Your feedback is invaluable, and we hope to have another opportunity to show you this was an isolated incident. Until then, we wish you safe travels!Vladimir BairesSr. Rooms Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful stay; room spacious, comfortable and clean. The shower pressure was amazing!
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located in the middle of everything.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sr. Rooms Operations on 18 Oct 2023
Dear Christina, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington, DC Downtown. We look forward to your return and wish you all the best with your future travels. Vladimir Baires Sr. Rooms Operations

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dr. Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel overall was great! Excellent location! Front desk and restaurant staff were professional, courteous and very friendly and attentive! My only complaint was the ongoing construction and strong paint and glue smell throughout lobby and restaurant that it made me feel nauseous! Very clean rooms !
Stayed 2 nights in Sep 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service
It was nice but the construction made it hard to find the valet parking and the parking lot
Stayed 1 night in Sep 2023
Response from Sr. Rooms Operations on 1 Oct 2023
Dear Edward,Thank you for taking the time to review your recent stay at our hotel. We are pleased to hear that you had an enjoyable experience with us. However, we apologize for any inconvenience caused by the lack of parking spaces when you arrived. Please note that you can inform our front desk on your next visit, and we will be glad to assist you with finding a suitable parking spot. We also regret any inconvenience caused by the ongoing remodel. We appreciate your patronage and hope to see you again soon.Vladimir BairesSr. Rooms Operations

10/10 Excellent

Vivien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wedding weekend
Our stay was hectic but the hotel staff were excellent and very helpful in making us comfortable.. we would certainly stay here again!
Stayed 1 night in Sep 2023

10/10 Excellent

Shanya

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!!
Hotel was being renovated at the time but didn't affect my stay. Renaissance was nice before now becoming The Westin beautifully done. Service, comfort, location and decor...5 stars
Stayed 1 night in Sep 2023

4/10 Poor

Jeanne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let me start by saying the rooms were in an immaculate condition and the bartender, Mimi, was the highlight of our stay. Unfortunately, on the second night of our week-end stay, there was a loud party at 3 in the morning and we had to call security twice to come up. Finally, after 4 am the party ceased. Managements response was "sorry" Too bad the customers experience at a Marriott is so undervalued.
Stayed 2 nights in Sep 2023
Response from Sr. Rooms Operations on 28 Sept 2023
Dear Jeanne, Thank you for taking a moment to share your experience. We apologize for the noise concerns during your time with us and the issues you had with our service. Your feedback allows us to improve our guest stay, and we genuinely appreciate you sharing it with us. With that being said, we are happy to see you liked the hospitality from Mimi and our clean guest rooms. We are grateful for your patience and hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Vladimir Baires Sr. Rooms Operations

10/10 Excellent

maurice

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A little miscommunication
There's miscommunication between hotels.com and the hotel regarding parking. Luckily we have the reservation saying valet parking is included. It was resolved but created a delay during check in. The bed is very comfortable and the location is great.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Modern Renovation
The hotel was under renovation, but that meant that I had a newly renovated, modern room. Fantastic, and a fraction at what other hotels were charging. Excellent! No popcorn ceilings or textured walls!
Stayed 1 night in Sep 2023