Pool

Reviews of Hyatt Place Chantilly Dulles Airport-South

3 out of 5
Hyatt Place Chantilly Dulles Airport-South
4994 Westone Plaza, Centreville, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Q

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The bed and the linens was extremely comfortable.
Stayed 1 night in Mar 2024
Response from Hyatt Place Chantilly Team on 26 Mar 2024
Thank you for choosing Hyatt Place Chantilly for your stay. We're delighted to hear that you enjoyed your time with us. We look forward to welcoming you back again soon. Thank you.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and roomy.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Chantilly Team on 23 Mar 2024
Thank you for choosing to stay with us at Hyatt Place Chantilly. We greatly appreciate your positive feedback about your experience. We hope to have the pleasure of welcoming you back again soon. Thank you again!

8/10 Good

Barbara

Travelled with family
Liked: Property conditions & facilities
Check in was to brief. Guy didn’t tell me much. Came down later and another girl gave me a paper of info which would have been nice at check in.
Stayed 1 night in Mar 2024
Response from Hyatt Place Chantilly Team on 23 Mar 2024
Thank you for choosing to stay with us and for providing feedback. We are committed to addressing any concerns you may have to ensure your satisfaction. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place , cleaning and working on upgrades . Staff super hospitable . I would stay again
Stayed 3 nights in Feb 2024
Response from Isaiah D. on 26 Feb 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay with us. We will celebrate your kind words with our team. We look forward to hosting you again in the future.

6/10 Okay

Cara

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Isaiah D. on 26 Feb 2024
Thank you for your feedback. If there is any additional information you could provide for us to improve, please let us know. We hope to make a better impression in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I booked for a weekend getaway for my hubby and I with activities with planned on doing close by. The room was as expected from what I saw online and breakfast was good. They are doing some renovations, but it didn’t bother us or affect our stay. The staff was absolutely amazing! We’re trying to make it a point to get away more and do stuff together so I asked Ashmita and Carolina to put up decorations while we were out to surprise my. I told them exactly where the decorations were and told them to be creative with it and they did a phenomenal job!!! My husband loved the set up and I was extremely pleased. We’re very grateful and will stay again when we come back to the area
Stayed 2 nights in Feb 2024
Response from Hyatt Place, Chantilly Team on 22 Feb 2024
We hope this message finds you well. On behalf of the entire team at Hyatt Place Chantilly, we extend our heartfelt gratitude for choosing to stay with us and for sharing your feedback. We are delighted to hear that Carolina and Ashimta provided you with exceptional service and assistance, and we will be sure to pass along your kind words to them. It's wonderful to know that you enjoyed our breakfast offerings as well. At Hyatt Place Chantilly, we strive to create memorable experiences for our guests, and your feedback serves as motivation to continue delivering outstanding hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future. If you require any assistance with future reservations or have any special requests, please do not hesitate to contact us directly.

6/10 Okay

Zerrnish

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Place, Chantilly Team on 17 Feb 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback and value your input. If there's anything specific that we could improve upon to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and exceed your expectations.

8/10 Good

Karen, Ridgewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here due to proximity to office. Check in was easy but there's some construction work going on and it was very difficult for someone with hearing issues to hear the front desk agent. Room is spacious and clean. Heat was operated from in wall AC, need to pay attention to mode as the high temp setting is also available in cool mode. Breakfast was included but was not good. Hot menu items was cinnamon french toast sticks, eggs and crumbled bacon. Fruit bowl and coffee was good. Overall, good for a short stay.
Stayed 1 night in Feb 2024
Response from Hyatt Place, Chantilly Team on 17 Feb 2024
Thank you for your recent stay and for sharing your feedback. We apologize for any inconvenience caused by the ongoing construction, and we'll address it promptly. We're glad you found your room clean and spacious, and we'll improve communication about the in-wall AC unit. Regarding breakfast, we'll review our offerings to ensure a better experience. Your feedback is valuable, and we're committed to enhancing our guests' stays. We hope to welcome you back soon.

8/10 Good

Kerry Efton, Tulsa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been better. If you are going to serve bacon, please don’t serve bacon bits as the meat entree.
Stayed 5 nights in Feb 2024
Response from Hyatt Place, Chantilly Team on 17 Feb 2024
Thank you for your feedback. We regret to inform you that we could not meet your expectations for breakfast. We are committed to addressing the areas you've highlighted for improvement and will strive to enhance your experience in the future. We hope for another opportunity to exceed your expectations and serve you better.

2/10 Terrible

Dave

Stayed 1 night in Feb 2024
Response from Hyatt Place Chantilly Team on 23 Mar 2024
Thank you for choosing to stay with us, and please accept our apologies for any inconvenience you experienced during your stay. We are fully committed to addressing any issues or concerns you may have had. We sincerely hope for the opportunity to welcome you back again and provide you with an exceptional experience.

6/10 Okay

David

Business traveller
Stayed 1 night in Jan 2024
Response from Isaiah D. on 27 Jan 2024
Thank you for your feedback. If you would like to provide additional details, please reach out to us directly and ask to speak to a manager. We would love to know if there is anything we can do to improve for the future.

4/10 Poor

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is being renovated, check in desk poorly relocated to breakfast room. Noisy and dirty. My shower was not working and I had to get another room.
Stayed 1 night in Jan 2024
Response from Isaiah D. on 27 Jan 2024
Thank you for your honest feedback. Although we are doing our best to make our guests feel comfortable during our renovation process, we understand that we d. We hope you give us another chance to make a better impression in the future once our renovations are complete.

6/10 Okay

Alba

Travelled with family
Disliked: Amenities
It was under remodelación, very dusty no lobby
Stayed 3 nights in Jan 2024
Response from Isaiah D. on 27 Jan 2024
Thank you for your honest feedback. Although we are doing our best to make our guests feel comfortable during our renovation process, we understand your perception. We hope you give us another chance to make a better impression in the future once our renovations are complete.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Layla, Westwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Needs a bit more attention at the dining area.
Stayed 1 night in Nov 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We are happy to announce that renovation work to our lobby/dining area has commenced. We hope you considering staying with us again in the near future to see all of our wonderful improvements. Thanks again.

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Chantilly/Centreville area. Lots of sidewalks. If you are a runner there are trails and paths nearby. The breakfast is good. The staff is very helpful.
Stayed 3 nights in Nov 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Isaiah D. on 4 Dec 2023
Thank you for your review. We look forward to hosting you again in the future.

10/10 Excellent

Omar

Stayed 1 night in Nov 2023
Response from Isaiah D. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly a great property for the price
Stayed 1 night in Nov 2023
Response from Isaiah D. on 12 Nov 2023
Thank you for your review. We look forward to hosting you again.

6/10 Okay

John

Stayed 1 night in Nov 2023
Response from Isaiah D. on 24 Nov 2023
Thank you for your review. If you have any additional feedback please reach out to us directly. We hope to host you again in the future.

8/10 Good

Erkan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on 4 Nov 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Reiner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was excellent staying there, highly recommended.
Stayed 1 night in Oct 2023
Response from Isaiah D. on 4 Nov 2023
Thank you for your review. We will celebrate your kind words with out staff. We look forward to hosting you again.

10/10 Excellent

Blanca, BALTIMORE

Stayed 1 night in Oct 2023
Response from Isaiah D. on 17 Nov 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Jenifer

Stayed 1 night in Oct 2023
Response from Isaiah D. on 27 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of seeing a piece of wrapper on the floor when i walked in the room everything else was great
Stayed 2 nights in Oct 2023
Response from Isaiah D. on 19 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on 19 Oct 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Isaiah D. on 19 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Naga Sankara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay with family
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Paul

Travelled with partner
Space. A bit brown but reasonable decor. Ok mirror lights. Could have done with a hand held for we gals. Nice to have separate areas. Created spaciousness. Most hotel b’fasts not good. Your competition is not tough but still, good to get a reasonable b’fast b4 a flight. No decent food on those any more. Thank you.
Stayed 1 night in Sep 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

GlendaLiz

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very Clean. Great Buffet.
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

pravat kumar

Stayed 1 night in Oct 2023
Response from Isaiah D. on 4 Nov 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only there for one night but the hotel was convenient and clean.
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Omolola

Stayed 1 night in Oct 2023
Response from Isaiah D. on 4 Nov 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Valerya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Satheesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was very clean.
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

sugito

Liked: Staff & service, property conditions & facilities
Good service but room cleanliness is very important where guests rest and sleep
Stayed 3 nights in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We apologize your stay was anything less than satisfying. We hope to get the chance to make a better impression in the future.

10/10 Excellent

Blanca, BALTIMORE

Business traveller
Wonderful Hotel. Very clean and welcoming. The room was so big and lovely. The neighborhood is AMAZING! So many restaurants
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Rishwanth

Liked: Staff & service, amenities
Excellent
Stayed 1 night in Oct 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Venkatesh, Novi

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good. Their breakfast was good. I enjoyed it.
Stayed 3 nights in Sep 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Runda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience
Stayed 2 nights in Sep 2023
Response from Isaiah D. on 14 Oct 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. Service is great. Breakfast is amazing
Stayed 1 night in Sep 2023
Response from Isaiah D. on 29 Sept 2023
Thank you for your review. We look forward to our future stay with us.

6/10 Okay

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk always seemed preoccupied as if clients coming in were secondary to medial task. Shirt and outfit ragged by front desk. Room and Housekeeping were GREAT!....Remove pop corn ceiling ...dates the hotel. Carpets through put need steam clean. Would return for a stya
Stayed 1 night in Sep 2023
Response from Isaiah D. on 29 Sept 2023
Thank you for your review. We apologize your stay was anything less than satisfying. The issues you detailed will be addressed with our team. It is our hope you give us a chance to make a better impression in the future.

10/10 Excellent

La'Taya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Isaiah D. on 22 Sept 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Hector, Midland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff team, clean rooms, close to some food options and easy access to main roads.
Stayed 2 nights in Sep 2023
Response from Isaiah D. on 22 Sept 2023
Thank you for your review. We look forward to hosting you again.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Isaiah D. on 22 Sept 2023
Thank you for your review. We look forward to hosting you again.

6/10 Okay

Cynthia, Hercules

It was fine for a one night stopover, but I would not consider this an "airport" hotel or use it in the future. It is 8 miles away from Dulles, more conducive for local stays, and only offers 1 shuttle/per hour to/from the Airport, whereas the Hyatt House Dulles North and Hyatt Place East in Herndon, are just minutes away from IAD and offer convenient shuttles at least 2x/hourly making it more convenient. Staff were generally pleasant and trying hard in customer service at this property, but food options were limited and having to catch an earlier ride to the airport in the a.m., missed the free breakfast & coffee entirely.
Stayed 1 night in Sep 2023
Response from Isaiah D. on 22 Sept 2023
Thank you for your review. I apologize your stay was anything less than satisfying. We hope to get the chance to make a better impression in the future.