Executive Room | 1 bedroom, premium bedding, pillow-top beds, desk

Reviews of Embassy Suites by Hilton Washington D.C. – Convention Center

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 1143 out of 1876 reviews" "
Rating 8 - Good. 435 out of 1876 reviews" "
Rating 6 - Okay. 150 out of 1876 reviews" "
Rating 4 - Poor. 86 out of 1876 reviews" "
Rating 2 - Terrible. 62 out of 1876 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel and will return. We had a suite as we had our three grandboys. Towels, bedding, hot water perfect. Very nice breakfast with homemade omelets to your taste. Fruit and sides. Every night with wine cheese and crackers. Service excellent.
Stayed 3 nights in Apr 2024

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
Easy check in process, breakfast with made to order omelettes outstanding, clean rooms with comfortable beds, desk and kitchen staff professional and helpful. Would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient and it had a pool and a gym. That was important.
Stayed 1 night in Apr 2024

10/10 Excellent

Zouki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Orgbu

Liked: Cleanliness, amenities, property conditions & facilities
I was highly impressed and had a lovely time these two days I spent there
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, David Kasprzyk, GM

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place clean big
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, David Kasprzyk, GM

8/10 Good

Tosaunda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is in a good area for dining and shopping. Didn’t like the small area for dining
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We greatly appreciate your rating. It's wonderful to learn that you enjoyed your stay at our hotel and that our property met your expectations. Guest satisfaction is our top priority, and we're grateful for your positive feedback. Your comments will be shared with our team members who contributed to making your stay memorable. We look forward to the opportunity to welcome you back soon.Regards, David Kasprzyk, GM

8/10 Good

Diana

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Good, no excellent. Being a Hilton, I expected the amenities, the details in the Room, that characterize this type of Hotel, but, don’t have. I didn't have anything extra in the bathroom, just the soap, shampoo and conditioner built into the wall of the sink and shower. I didn't have a notebook or a pen. It's not that I didn't have it for my use, but that Hotel must have a shower cap, needle, etc. The treatment at the Reception area when we arrived, normal, not excellent, but good. The breakfast, minimalist, a Holiday Inn would have it better. However, the treatment of the Restaurant Waiter at dinner time, at 9.45pm, was good and professional.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Cindy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, David Kasprzyk, GM

8/10 Good

Nicole

Travelled with family and small children
Liked: Property conditions & facilities
My kids and I enjoyed this hotel. There were a few things I noticed that I did not like as well. Our room looked clean but I noticed some hair in the sink and bathtub when we arrived. I also noticed lots of hair and the floor around the pool looked very dirty. The pool was also very cold. The breakfast was awesome and I enjoyed the complementary happy hour. I prepaid for the room and then was charged for incidentals that we didn’t use (waiting for that refund now) and then for the valet parking. The room was nicely decorated and looked modern and we enjoyed the stay.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, David Kasprzyk, GM

8/10 Good

Tamika

Liked: Cleanliness, amenities, property conditions & facilities
REALLY LIKED: - location - helpful staff - cleanliness - full breakfast included - spacious suite - clean Thank you for another great stay, Embassy Suites!
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, David Kasprzyk, GM

10/10 Excellent

Valerio, Cape Coral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and room . Breakfast good . Closed to everything
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, especially considering our fantastic location. We strive to offer not only excellent service but also a convenient and desirable setting for our guests. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, David Kasprzyk, GM

8/10 Good

Aida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the suite style of the rooms. All staff was friendly and ready to help.
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, David Kasprzyk, GM

6/10 Okay

YIYAN

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, David Kasprzyk, GM

10/10 Excellent

Rishi

Liked: Cleanliness, property conditions & facilities
Great location, walkable to local attractions
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, David Kasprzyk, GM

8/10 Good

Nicky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish the pool was bigger or had a hot tub as well. Breakfast was good but would have been even better with a dairy free milk option. The location was great and the beds were very comfortable.
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, David Kasprzyk, GM

10/10 Excellent

Arash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Over all it was a great hotel!!!
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, David Kasprzyk, GM

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, property conditions & facilities
I requested an extra blanket and was told that it would be right up. That was at 10:30 pm. We stayed up waiting for it and it did not arrive. After calling multiple times, it still did not arrive. The next day, we went to the desk and again were told that the blanket was on its way up. After 3 more hours (24 hours total at this point), I only received a blanket after insisting on staying at the desk to carry it up myself. This was extremely disappointing.
Stayed 3 nights in Mar 2024
Response from David Kasprzyk, GM on 14 Apr 2024
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Oksana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, David Kasprzyk, GM

8/10 Good

Ying

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Too many people
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, David Kasprzyk, GM

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
We're overjoyed by your great rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, David Kasprzyk, GM

10/10 Excellent

Marjorie, Boston

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the layout of rooms so we can let young child go to sleep before adults. Fridge in room, breakfast, staff, evening reception all wonderful and as promised.
Stayed 4 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, David Kasprzyk, GM

10/10 Excellent

stephen keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone who worked there was extremely friendly
Stayed 6 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, David Kasprzyk, GM

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The good- Great location. Walking distance to everything we needed. Beautiful property and rooms. Friendly staff. Great breakfast and complimentary happy hour. Housekeeping everyday was a plus and they were very responsive to our needs for fresh towels and and extra blanket. The bad- The indoor pool had some sort of film on top- my husband asked a worker if it was safe to swim and was told yes, the bathroom sink had no water pressure so we needed to use the kitchenette sink for everything and the sensor light in the bathroom went off every 10 minutes. The room would become pitch black in the middle of a shower and we’d have to get out on the slippery marble floor to turn the light back on.
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, David Kasprzyk, GM

8/10 Good

Phung

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, David Kasprzyk, GM

10/10 Excellent

Julete

Travelled with partner
Liked: Cleanliness, amenities
Wonderful breakfast Attentive staff
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We are absolutely thrilled to receive your rating. Making a positive impact on our guests' stay is what we strive for, and your feedback indicates that our team's dedication has paid off. Your kind words are a testament to their passion and commitment to providing exceptional service. Thank you for sharing your experience, and we eagerly await your return for another memorable stay!Regards, David Kasprzyk, GM

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved our stay. We had 5 people in our party and embassy suites by hilton was accommodating. The room was perfect. Their omelets in morning was wonderful. Their happy hour was a nice treat. They were very kid friendly. I would recommend to everyone with kids
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your generous evaluation of your stay. I am elated to learn that you had a wonderful time during your stay and that our staff treated you exceptionally. Our objective is to provide exceptional service to truly take care of our guests, and it's always a satisfying experience to receive confirmation that we have done so. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. The thought of welcoming you back on many future occasions is one that brings us great joy.Regards, David Kasprzyk, GM

10/10 Excellent

Fred

Liked: Cleanliness, property conditions & facilities
Front desk experience was unmatched.. the most important thing when checking in is those behind that desk .. Thank you
Stayed 1 night in Jan 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your high rating. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of all team members who helped create a seamless and memorable experience for you. The thought of welcoming you back on many future occasions is one that brings us great joy.Regards, David Kasprzyk, GM

10/10 Excellent

Diogenes

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel was a nice weekend stay for my family in DC. It was close enough to metro stops and plenty of restaurants. The hotel breakfast buffet was great. The room was good size.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your positive rating of your recent stay with us. Your kind words about the quality of your accommodations and the exceptional service from our staff are truly appreciated. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. It is with great excitement that we look forward to welcoming you back in the future.Regards, David Kasprzyk, GM

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, David Kasprzyk, GM

10/10 Excellent

JIRAPORN

Liked: Cleanliness, property conditions & facilities
Breakfast included, plus fresh make-to-order omelets and complimentary drinks and snacks daily from 5-6pm
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your excellent review of your stay with us. Your satisfaction with your stay and the service provided by our staff has made my day. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. The prospect of welcoming you back on many future occasions is something we eagerly anticipate.Regards, David Kasprzyk, GM

10/10 Excellent

Angelica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, David Kasprzyk, GM

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Great location close to the Mall, walkable to the major sites and museums. Clean, well-kept and SAFE! Breakfast is great and the front staff are very helpful. Would stay here again for sure!
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your phenomenal rating of your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will make sure to honor the efforts of every team member who helped. We can't wait to host you again on many future occasions.Regards, David Kasprzyk, GM

6/10 Okay

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
The pool is tiny and too small for a property of this size. The parking is high at $65 per day. The walls are not sound proof. Pros are free cocktail in the evening, great breakfast but like the pool.. very crowded and the hotel is in walking distance to the Mall and Washington Monument and White House.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
It's disheartening to learn that your experience with us was not a fantastic one. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, David Kasprzyk, GM

8/10 Good

Dalia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
I am thrilled to learn how amazing your experience was. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, David Kasprzyk, GM

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Nice place comfortable for families. Easy to walk anywhere!
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, David Kasprzyk, GM

4/10 Poor

JAY

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Customer service needs a lot of improvement. Front desk staff was not courteous at all. Parking was expensive and did not meet quality standards at all. Had to wait a long time to get car by valet service. Place was too noisy to sleep properly in after hours. Did not expect this kind of an experience at all after paying top dollars on any trip booked via Expedia so far. We had kids and booked in advance only to not get connecting rooms which would have been really accomodating after making multiple requests to hotel staff.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you so much for taking the time to share your feedback with us. It’s regrettable that we missed an important opportunity to make a great impression. We will discuss your review internally with other departments to understand the uncharacteristic missteps that led to your experience. Thank you for bringing this to our attention so that improvements may be made. I can assure you that your most recent experience is not reflective of our high standards which will be confirmed during your next visit. I hope you can give us another chance in the future to show you how wonderful our restaurant really is.Regards, David Kasprzyk, GM

10/10 Excellent

Javier

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Everyone was very friendly. Breakfast abundant and delicious. The omelette station highly recommended. The suite very spacious and clean. Dog friendly very important since we were traveling with our dog.
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your generous evaluation of your stay. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our focus is on ensuring that our guests have an unforgettable experience, and it's always a proud moment to learn that we have succeeded. We will acknowledge all the individuals on our team who contributed to providing you with a smooth experience. We eagerly look forward to your return on many future visits to come.Regards, David Kasprzyk, GM

6/10 Okay

Gaston, Riverside

Travelled with family
The hotel average. It was OK.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, David Kasprzyk, GM

8/10 Good

Amanda, Billings

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the room, the pool was ok, breakfast was a nice bonus, but the valet only parking fee was steep and the location a bit far to walk to National Mall area to see monuments and museums. The area was clean and safe and felt ok staying here with my kids. Lots of families on spring break staying at the same time.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
Thank you for highly rating our hotel after your recent stay. Your positive comments about your stay and the exceptional service from our staff are a source of pride for me. Our focus is on ensuring that our guests have an unforgettable experience, and it's always a proud moment to learn that we have succeeded. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We look forward to the privilege of hosting you again on many future visits.Regards, David Kasprzyk, GM

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Realy nice hotel and the area around es very nice
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
What a glowing review! Our attentive team strives to grant all of our guests’ wishes, and it warms us to know that their thoughtful hospitality was appreciated. It is lovely to hear that you enjoyed the great ambience that surrounds our hotel and heart-warming to receive your wonderful comments which highlight the unique hospitality of our staff. I shared your review with them and they each extended their appreciation and an enthusiastic invitation to return soon.Regards, David Kasprzyk, GM

10/10 Excellent

Clarence

Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for choosing to stay with us. It was wonderful to receive your rating! I was so happy to learn that your experience did not disappoint. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, David Kasprzyk, GM

10/10 Excellent

YUBARAJ

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, David Kasprzyk, GM

10/10 Excellent

Meredith

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location. My kids loved the indoor pool
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
Thank you for your outstanding review. We are delighted you enjoyed your stay, the well-appointed rooms, and the service our colleagues were able to provide you with. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. We look forward to welcoming you back very soon, at which time we will make every effort in providing you with another perfect visit.Regards, David Kasprzyk, GM

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location, great breakfast, nice room layout, clean, friendly staff.
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
Thank you for taking the time to share your review. We couldn't be happier to hear that our team made such a positive impression during your stay. Creating memorable experiences for our guests is our utmost priority, and your feedback reassures us that we're succeeding. We are immensely grateful for your kind words, and we can't wait to welcome you back for another fantastic stay!Regards, David Kasprzyk, GM

8/10 Good

David and Rasha

Travelled with family and small children
Nice location, clean room, perfect for family.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
We greatly appreciate your feedback! Our goal is to ensure every guest has an exceptional stay, and I'm delighted to hear that we succeeded in making your experience a wonderful one. Your kind words will be shared with our team, who played a vital role in crafting this positive and lasting memory. Thank you for taking the time to share your review, and it was truly a pleasure having you as our guest.Regards, David Kasprzyk, GM

10/10 Excellent

angie

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Recommend
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, David Kasprzyk, GM

10/10 Excellent

jason

Travelled with partner
Liked: Amenities
Very nice room
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 31 Mar 2024
Thank you for your thoughtful review! Our commitment to providing exceptional guest experiences is unwavering, and I'm thrilled that we succeeded in making your stay so enjoyable. Your words of appreciation will be shared with the entire team, who played a pivotal role in leaving a positive and lasting impression. Your review brightened our day, and hosting you has been a wonderful experience we'll cherish.Regards, David Kasprzyk, GM