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Reviews of Embassy Suites by Hilton Dulles North Loudoun

3.5 out of 5
Embassy Suites by Hilton Dulles North Loudoun
44610 Waxpool Rd, Ashburn, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was not at all pleased with my stay here. Upon arriving, I was not greeted nor thanked (checking in nor out). I think he may have said three words to me and that was because I asked direct questions. The social hours were very limited, and breakfast was horrible. Not anything I'm used to with other Embassy Suites in which I have stayed. Everything was cold, the gentleman making omelet looked rough, was not personable at all and super slow on purpose (it seemed) the buffet left something to be desired. There were black marks all over the sheets and a towel. The sink handle came off in my hand on the first use. It was not worth the $400 spent for two nights. I've had better everything at $69-99 Holiday Inn Express and other hotels. Will definitely not be staying here again and probably not at another Embassy Suite.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tameekah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything!
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property.
Stayed 1 night in Apr 2024

6/10 Okay

Vicki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Liza Nicole

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Veronica De

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Apr 2024

6/10 Okay

Towanda, Alexandria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not friendly at the front desk nor were we informed regarding a parking fee.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kendra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean suite. Very friendly front desk staff. Pool and hot tub were very nice. We really love the complimentary breakfast from 7-10am!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Stayed 4 nights in Mar 2024

10/10 Excellent

Pavan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Armein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Adrianne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Embassy suites was a great place to stay for the weekend. The facilities were clean and the buffet breakfast was delicious and hot. There were other things to do on site such as the pool or use the gym. Additionally, they have offer a complimentary drink during happy hour. I would highly recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what we needed
Stayed 3 nights in Feb 2024

8/10 Good

Marzetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Our two room suite was nice and home-y
Stayed 6 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Embassy Suites. A few restaurants within walking distance and central to where we needed to go with a car. Staff was friendly and free breakfast was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Lots of counter space for longer stays, good black out curtains for sleeping, great breakfast, good size rooms and comfortable, clean beds.
Stayed 4 nights in Feb 2024

10/10 Excellent

Indian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For happy hour 5-7pm you are given 2 free drinks. We loved it
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very clean, close to airport
Beautiful hotel, very comfortable, with a great complimentary breakfast. Perfect for business meetings, or family visits.
Stayed 4 nights in Jan 2024

4/10 Poor

Naren

Disliked: Cleanliness, property conditions & facilities
Bed Bugs and poor guest laundry
Found bed bugs on room 442 and they switched the room. It’s unfortunate. Also guest laundry system is very old and not working properly.
Stayed 5 nights in Jan 2024

10/10 Excellent

Shokouh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Everybody very nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Chelsea

Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Brian

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Colleen

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Chadi

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Rita

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels we have ever stayed in. It was very nicely decorated, very clean, new looking, and overall an A . The breakfast was delicious with lots of good food.
Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

6/10 Okay

Leah

Travelled with family, Travelled with pets
Zach and Alex were great as was Abigail or Abby the bartender. But KATHRYN IS THE REASON I AM GIVING SUCH A TERRIBLE REVIEW. She was RUDE RUDE to my family, she wasn’t at the bar when we showed up, never apologized after we waited 20 minutes and then proceeded to argue with me and family members. She is NOT EMBASSY SUITES quality. She needs to go and fast and Abigail needs to replace her. Abby was kind, engaging, thoughtful, worked well will Zach was attentive to me and all of our family members. She is the EPITOME of what an Embassy Suites employee should be. Kathryn was a disgrace. If there were an opportunity to give a minus 10 review, Kathryn should get it. Also, they are terribly understaffed in housekeeping and they can do better.
Stayed 5 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Marzetta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

semenawit

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Mourad

Travelled with family
Liked: Amenities
Everything was ok except the heat noise is too lowed.
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Nakeeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was comfortable. The most annoying thing was finding a $10 per day parking fee on our final invoice. The hotel has a large, open parking lot and there is absolutely no reason to charge a fee.
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Chun-Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Stay!
Nothing to complain about. Enjoyed spacious/bright/clean Room, Happy Hour, Breakfast, and Spa! Will definitely come back again!
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Fatih

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Diane

Stayed 3 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ingrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly , easy check in . Breakfast was a hit you could tell everything was being cooked on the spot loved the omelet station. They had a variety of breakfast options . Traveled with my family of 6 and our suite was spacious great environment and beautiful property
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really liked the suite with a door between the sitting area and sleeping area. Its great when the kids are ready to go to sleep and the adults want somewhere to unwind.
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. The food at breakfast was mediocre, but that is my ownly complaint.
Stayed 6 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Jan

Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.