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Reviews of Courtyard Fairfax Fair Oaks

3 out of 5
Courtyard Fairfax Fair Oaks
11220 Lee Jackson Memorial Hwy, Fairfax, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Bruce

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Sad they don't have breakfast anymore. The cost was a bit high. The towels were not washed or washed well, which question if the bed sheets were clean. It was good for what we needed.
Stayed 1 night in Apr 2024

8/10 Good

Aristides

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Rixhard

Stayed 1 night in Jan 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when visiting my son. Clean and staff is very nice. Definitely recommend
Stayed 1 night in Dec 2023

8/10 Good

Puiking

Business traveller
Liked: Cleanliness, staff & service, amenities

8/10 Good

John, Haverford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stayed here 1 night. Clean and comfortable. Like a home away from home
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat, and stylish room. Friendly and helpful staff. I would stay here again
Stayed 1 night in Dec 2023

8/10 Good

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Show temperature was never hotter than warm.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Stay about once a month. Favorite hotel anywhere! Super great customer service and management. If you are staying in or around Fairfax, this is the only place to stay! From maintained to management and every person in between, gold stars all around!
Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

JOSUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend highly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
My entire experience from beginning to end was fabulous.
Stayed 1 night in Dec 2023

6/10 Okay

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we were assigned a room that was occupied. Caused some initial confusion/back and forth to the front desk to get it resolved.
Stayed 1 night in Nov 2023

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to many stores and restaurants
Stayed 1 night in Nov 2023

6/10 Okay

Bonnie

Disliked: Property conditions & facilities
It’s time for this hotel to be updated. Bathroom and furniture need updating. If you make reservation through Expedia, you will be offered one of the less ideal rooms. I was told I two choices - I had to have a room on the first floor unless I wanted one across from the elevator and ice machine on the second floor. hallway noise is loud. Will not be staying here again.
Stayed 1 night in Nov 2023

10/10 Excellent

LeeAnne

Stayed 1 night in Nov 2023

10/10 Excellent

Karlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stewart

Friendly, effective customer service
Stayed 3 nights in Nov 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

Edward, Fairfax

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

Warren

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

6/10 Okay

Justin

Travelled with family
Disliked: Amenities
Pictures are def over inflated. Not awful but def not what I expected from a Marriott. Very underwhelming
Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks! I am sorry we did not meet your expectations. We will review our offerings and service to ensure we are delivering the services and experience our guests seek!

10/10 Excellent

Raul

Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good place to stay after long trip
Stayed 4 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks! We are glad to have been a great night's sleep after your long trip!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was very quick and easy check in. no issues and the room was very nice and clean
Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks! We are glad you enjoyed our staff and your clean room!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay!
As I have to have medical treatments on my eyes each month, I stay here once a month. Love the staff, best customer service and management around. Rooms are comfortable, food is great. Biggest bang for my buck!
Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks! We are so glad to have you back with us! We look forward to seeing you on your next trip!

10/10 Excellent

Jilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve had a positive experience! The hotel room was clean and the customer service was excellent! The hotel was quiet and was able to relax
Stayed 3 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

Tamera

Travelled with family
Entrance doors quite a ways from the room long way to walk for my elderly mother otherwise very nice for the age of the hotel
Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel, everything you expect from a great hotel. The pool was the only issue we had. It wasn't clean the first day we tried to use it. The next day it was sort of clean but it was warm. They said it was a "heated" pool. A little too warm for me. There were some hotels in the area that didn't have a pool available to use after Labor Day. So I was happy that we had one working.
Stayed 5 nights in Sep 2023
Response from George E on 14 Sept 2023
Thank you for your feedback regarding the pool. We will work with our lifeguard team to ensure proper cleanliness and comfortable temperature for all guests to enjoy!

10/10 Excellent

Analyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from George E on 14 Sept 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

2/10 Terrible

mena

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend it , couldn’t sleep, AC isn’t working. Staff basically don’t care.
Stayed 2 nights in Sep 2023
Response from George E on 11 Sept 2023
Hello Mena, I am sorry to hear about the troubles with the AC in your room. Our engineer was able to attend to the AC unit as soon as he was available on site and fixed the issue. As you were still unhappy with the room, we were able to move you to a new room to avoid any further issue. I assure you our staff is here to help for any questions or concerns our guests have for us!

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Maxine was so helpful!!
Stayed 1 night in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

2/10 Terrible

mena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sara in reception was extremely helpful and had a great attitude :)
Stayed 1 night in Sep 2023
Response from George E on 8 Sept 2023
Claudia, Thank you so much for your kind words about Sara! We are glad you enjoyed Sara's service and your stay with us!

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2023
Response from George E on 7 Nov 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

2/10 Terrible

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was difficult to find the correct address
Stayed 1 night in Aug 2023
Response from George E on 8 Sept 2023
Hello Jessica, Thank you for bringing the difficulty with finding the address to our attention. We have raised a concern with google maps to address this issue immediately!

10/10 Excellent

Jin Young

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from George E on 8 Sept 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

10/10 Excellent

Steffi

Very clean
Stayed 1 night in Aug 2023
Response from George E on 8 Sept 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!

8/10 Good

OMRAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. The staff are welcoming.
Stayed 1 night in Aug 2023
Response from George E on 8 Sept 2023
Thank you for choosing Courtyard Fairfax Fair Oaks!