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Reviews of Falls Church Inn

2.5 out of 5
Falls Church Inn
6633 Arlington Blvd, Falls Church, VA

Reviews

7.4

Good

Rating 10 - Excellent. 205 out of 843 reviews" "
Rating 8 - Good. 308 out of 843 reviews" "
Rating 6 - Okay. 204 out of 843 reviews" "
Rating 4 - Poor. 92 out of 843 reviews" "
Rating 2 - Terrible. 34 out of 843 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2017

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older hotel that is in need of updates and a good cleaning. Checked in and found glitter on the bathroom floor, it was still there when we checked out a week later. Bathtub had mold, walls under sink were caked with dirt and cobwebs and the towels were better suited for sanding instead of drying due to their roughness. The complimentary breakfast was minimal. Eggs, bacon one day sausge the next and mke your own waffels in addition to cold cereal. Luckily we only needed a place to sleep for a few hours and shower as we were on the go the entire time. Definitely would NOT recommend.
Stayed 6 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place nd location to stay close to mall nd eating area. Decent breakfast to warm up your day. Thanks
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Craig, Dublin, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel conveniently located for my needs.
Hotel was very nice for the price. It was clean and in good repair. It contains a nice restaurant with a free breakfast that was very good. It was also next door to a CVS which convenient for most anything that was forgotten in packing for this short trip. Desk staff was very informative and helpful.
Stayed 1 night in Mar 2018

6/10 Okay

Tram

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quick fix. Head hit the pillow fast
Operator for expedia determination made the connection happen. Storm damage made it hard to use app
Stayed 1 night in Mar 2018

6/10 Okay

Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2018

8/10 Good

JACULINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was terrible
Stayed 1 night in Feb 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money!
Great free breakfast, free parking and free Internet..:..rare find in the Washington, DC area.
Stayed 2 nights in Jan 2018
Response from Casey on 29 Jan 2018
Hi Michael, thank you for taking the time to rate your stay with us! We take pride in offering value to our guests. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean staff very friendly
I will stay here again, the breakfast was the best I had
Stayed 2 nights in Jan 2018
Response from Casey on 24 Jan 2018
Thank you for the 5 out of 5 rating. We are very happy you found our breakfast to be the best you have had and look forward to your next stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for a short stay. Short erive to everything hou need.
Stayed 2 nights in Jan 2018
Response from Casey on 23 Jan 2018
Thank you for taking the time to rate your stay with us! We are very happy you found our property to be a good location and your experience warranted a "5 out of 5".

8/10 Good

FELIX

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2018
Response from Casey on 22 Jan 2018
Thank you for taking the time to rate your stay with us! Have a great day.

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Casey on 10 Jan 2018
Thank you for taking the time to rate your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with hotel quality and staff, The best value you can get and property is close to everything.
Stayed 7 nights in Dec 2017
Response from Casey on 2 Jan 2018
We are pleased to hear you found our hotel to be of great value! Thank you for taking the time to leave your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place very clean big dinosaurs chasing everybody in the parking lot so not so boring. Nearly scalped by Indians a couple of times but managed not to somehow.
Stayed 2 nights in Dec 2017
Response from Casey on 4 Jan 2018
Thank you for the 5 star rating! We hope to see you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Thank you for your 5 star rating! Please come back again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Kaiser Permanente
We have stayed at the Falls Church BW twice when needing to be at very early medical appointments. Just a mile from the KP facility. The hotel was clean, staff very nice, beds moderately comfortable. Breakfast was “meh” but we weren’t there to eat. We prefer a first floor room. Small shopping center, CVS and IHOP within walking distance. Everything we needed and at a great rate.
Stayed 1 night in Dec 2017
Thank you for reviewing your recent stay with us. We are happy you found our hotel to be a great fit for your needs and hope to see you again! Have a great day.

6/10 Okay

Beth, Florida

Liked: Cleanliness
Reasonable price and closed to tourist spots
The manager was nice, very accomodating and making sure that clients satisfaction are met. Overall stay was pleasant. The only problem we noticed was the rooms that are not soundproof. You can hear the noise or the conversation from the other rooms.
Stayed 4 nights in Dec 2017
Response from Casey on 15 Dec 2017
Thank you for taking the time to review your recent stay with us! It is wonderful to see you enjoyed your stay with us and we appreciate your feedback regarding guestroom noise levels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2017
Thank you for rating your stay with us - we hope to see you again!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive
Staff was friendly, breakfast was awesome, beds were comfortable, place was clean. The only issue was that the water didn't drain from the sinks, but that may have just been our room. Overall it was good, I'd stay here again
Stayed 2 nights in Dec 2017
Thank you for reviewing your stay with us. It is with guest feedback we can implement improvements so thank you for bringing your sink to our attention. We look forward to your next stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Western Falls Church is GREAT value for money. The room is nice and the location convenient. What makes it great value for its prices range is the breakfast.
Stayed 6 nights in Nov 2017
Thank you for your 5 star review of your recent stay with us! We know breakfast is the most important meal of the day which is why we are always working to provide our guests with a variety of filling options, complimentary. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2017
Thank you for taking the time to rate your stay with us!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Thank you for taking the time to rate your stay with us!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty decent place
Continental breakfast was ok nothing fancy Our room keys keep having problems with the swipe card had to replace twice Other than that everything was great We would stay there again
Stayed 4 nights in Nov 2017
Response from Casey on 28 Nov 2017
Thank you for taking the time to share your experience with us. We value your feedback and are looking forward to your next stay with us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cold Room. Very outdated. Uncomfy bed.
Cold Room. Very outdated. Uncomfy bed. Very disappointed considering it was $100/night. In my opinion, not worth more than $60/night.
Stayed 1 night in Nov 2017
Response from Casey on 20 Nov 2017
Thank you for taking the time to review your stay with us - we are disappointed your stay with us fell short of expectations and hope to make it up to you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was lacking in variety and food was not good.
Stayed 5 nights in Nov 2017
Thank you for taking the time to rate your stay with us. Next time we hope to accommodate you with a 5 star stay!

6/10 Okay

Bob, Bethlehem

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great Staff - Disappointing Hotel
First off, the staff was great, courteous and helpful. But that is not enough to make a Motel good. The beds are very uncomfortable and there was a hallway air freshener that kept on beeping due to low battery, all day and night until I finally complained. You would think the cleaning staff would have said something. On the subject of cleaning staff, our room was not vacuumed very well, sequence from a previous occupant was on the floor for our entire stay, and we had to ask for clean towels. The heater in the room would not maintain the temperature. We set it at 66 degrees and it went up to around 78 degrees and then cycled down to around 64 degrees all night. The blankets on the bed are thin and we had to ask for another one so my wife could keep warm when the heater was on its down cycle. The breakfast was skimpy at best and the bread seemed to have been frozen and then thawed, which made it hard and taste stale. They also had a removable lid over the eggs and nowhere clean to place it so people were placing it on a wooden shelf nearby while they scooped their food, not the most sanitary situation in my opinion. Also, there are no elevators or carts for your luggage. You leave the lobby and must carry your luggage up six stairs for the first floor and a lot more for the second floor. Why not at least put in a ramp on the first floor?
Stayed 3 nights in Nov 2017
Response from Casey on 20 Nov 2017
Thank you for taking the time to leave a review of your recent stay with us. It is with guest feedback that we can best determine where we are failing and can implement improvements. It is very disappointing to see your stay with us did not exceed your expectations and we will use your suggestions to prevent future guest issues. We hope to have you back for a better stay.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Thank you for taking the time to rate your stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017
Thank you for a 5 star rating - have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like this area, it‘s easy to find a Restaurant also Shopping Center and DC is a Short Metro Ride away
Stayed 6 nights in Nov 2017
Hi Ingrid, thank you for the five star rating. It is wonderful our location, convenient to many restaurants and shopping, was well suited for your needs. We hope to see you again!

6/10 Okay

M, NY

Liked: Staff & service, room comfort
Friendly accommodating staff
We knew we would be arriving before check-in, but were hoping to leave the car and catch the subway anyway. We called the night before and were assured it would be no problem to park the car and catch the morning shuttle to the subway. We arrived almost too late for the last ride of the morning. They were great. We did not check in, but the driver waiting for us to get organized, and we arrived in time to catch the train. The return was just as easy. We called from the subway and the shuttle arrived promptly. This was all before officially checking in. This all made the trip flow beautifully!
Stayed 2 nights in Nov 2017
Response from Casey on 13 Nov 2017
Thank you for taking the time to review your recent stay with us! We are glad our complimentary shuttle service to East Falls Church Metro station had such a positive impact on your visit to the Washington D.C. area. We hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
I had a great experience hotel staff was professional and friendly.
Stayed 2 nights in Nov 2017
Response from Casey on 13 Nov 2017
It is wonderful to see you enjoyed the service provided by our staff members. We look forward to your next stay with us!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay
I travel to the DC area at least once or twice a month for work and have been choosing to stay at this location consistently for close to two years now. The location is perfect: just minutes away from DC and near multiple shopping centers, malls, and restaurants. The area is also safe, which is important as I travel with my spouse and I always know she is safe and well at this location. The staff is always welcoming and friendly and goes above and beyond whenever I have a request. This place has become almost like a second home to us, and with the prices they charge, this place is a steal. It is always a shame when they are ever completely booked on the dates I need for my stays, so definitely book in advance! Also, they have a great breakfast in the mornings so you won't even need to leave the location for a bite. Thank you again to the wonderful staff here!
Stayed 8 nights in Nov 2017
Hi Alexander, thank you very much for your wonderful review. We appreciate your loyalty to our hotel and we are so happy you consider us to be your home away from home! We look forward to your next stay with us!

4/10 Poor

Rolf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2017
Dear Rolf, We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager, Best Western Falls Church - Arlington Area

4/10 Poor

Joe, Virginia Beach

Disliked: Cleanliness, property conditions & facilities, room comfort
Only saving grace - relatively central location
The bathroom was not properly clean; the "hotel" was not even close to ratings/comments I read before booking.
Stayed 2 nights in Nov 2017
Response from Casey on 13 Nov 2017
Hi Joe, thank you for letting us know how your stay went with us. We are disappointed we did not exceed your expectations and hope to make this up to you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
Quick and easy check in, clean and comfortable room
Stayed 1 night in Oct 2017
Thank you for your "5 star" review! We hope to see you next time you are traveling to the Washington D.C. area for another great stay.

6/10 Okay

Suzanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice but could use an update
The Staff was great, the room had a funny odor about it. and the window was broken. The breakfast was nice but coffee was cold.
Stayed 1 night in Oct 2017
Thank's for taking the time to leave a review, it is with guest feedback that we can implement improvements. Have a great day!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Thank you for the 5 star rating! Have a great day.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Thank you for taking the time to rate your stay with us! We appreciate the 5 stars. Have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Convenient to restaurants and Metro
Stayed 6 nights in Oct 2017
Response from Casey on 16 Nov 2017
Thank you for taking the time to review your stay with us. We hope to see you again soon!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place smells terrible. A motel 6 is more luxurious. Very hard beds. Stained bed covers.
Stayed 1 night in Oct 2017
Response from Roman on 24 Oct 2017
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager, Best Western Falls Church - Arlington Area

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager, Best Western Falls Church - Arlington Area

8/10 Good

Sheila, Bloomington, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel, good breakfast, great location.
Great location and had free shuttle to Metro. Front desk gave great directions and room was clean and comfortable. Bathroom door didn't latch but that would be an easy repair.
Stayed 3 nights in Oct 2017
Response from Casey on 10 Nov 2017
Thank you for taking the time to review your stay with us and letting us know your bathroom door required repairing. We are happy to see you enjoyed our property location and our breakfast and hope to see you again in the future!

10/10 Excellent

Marilyn, nebraska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Enjoyed the stay. Everyone helpful. The room comfortable
Stayed 4 nights in Oct 2017
Response from Casey on 10 Nov 2017
Thank you for the "5 star" review and we hope to see you again soon!

6/10 Okay

Sione, Seoul, Korea

Liked: Cleanliness, staff & service, room comfort
It is not fancy hotel but it is not bad considering the hotel charge.
Stayed 2 nights in Oct 2017
Response from Casey on 10 Nov 2017
Thank you for staying with us while visiting the Washington D.C. area - we strive to provide our guests with value and we are glad you enjoyed your stay with us.

6/10 Okay

jackie

Disliked: Cleanliness, staff & service
Okay
The room was fairly clean. Beds were comfortable. The front desk attendants were quite rude and unhelpful. The walls were thin and we could hear the commotion from other rooms. Ten minutes from the metro. I would stay there again if i had to.
Stayed 2 nights in Oct 2017
Hi Jackie, thank you for taking the time to leave a review. It is very disappointing to hear you received poor guest service and we can assure you this will be addressed.

10/10 Excellent

Dave, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean room and front desk staff were amazing
Stayed 4 nights in Oct 2017
Response from Casey on 16 Nov 2017
Dave, thank you for your feedback - we strive to provide excellent service, clean & accommodating guestrooms at a fair price. We hope to see you again soon!