Lobby

Reviews of Best Western Dulles Airport Inn

2.5 out of 5
Best Western Dulles Airport Inn
45440 Holiday Drive, Sterling, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1009 reviews" "
Rating 8 - Good. 292 out of 1009 reviews" "
Rating 6 - Okay. 95 out of 1009 reviews" "
Rating 4 - Poor. 62 out of 1009 reviews" "
Rating 2 - Terrible. 62 out of 1009 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

shasank

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location but old building and needs renovation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Free shuttle service!
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Good management
Stayed 1 night in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for the perfect rating. We hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout.
Stayed 3 nights in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for staying with us. We appreciate the valued feedback. By telling us what you like and what you don't like, you are helping us improve for you and all guests in the future. We wish you safe travels and hope to see you again soon!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value One restaurant nearby McMalleys Perfectly fine burger - good wine Easy stay with 10 min free shuttle back and forth to airport Recommended budget option . No elevators to rooms tho.
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that you took advantage of our complimentary shuttle service to the airport and enjoyed the food and wine at the nearby restaurant. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Miranda, Sand Springs

Liked: Staff & service, property conditions & facilities
Second time to book this property for a layover at Dulles airport… Shuttle runs every 30 minutes which is convenient and the staff is nice as well! No issues with check in or check out.. breakfast was good, will stay here again if needed
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Dear Miranda,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad to know that we exceeded your expectations having stayed with us twice already. We want to be your home away from home when you are in Dulles. We wish you safe travels and see you again soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk workers.
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that our staff showed what we strive, aggressive friendliness to all. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff is great. The rooms are really nice and the beds are comfy
Stayed 1 night in Apr 2024
Response from Michelle on 15 Apr 2024
Dear Patricia,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations during your visit. We wish you safe travels and hope to see you again soon.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 12 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We hope to see you again soon!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 10 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Michelle on 9 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. See you again soon!

10/10 Excellent

Christian

Todo bien
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

10/10 Excellent

HIMANSHU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Breakfast options were good
Stayed 3 nights in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are delighted to know that we deliver what you expected for your room and breakfast. We strive to provide our guests with exceptional service. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Yuxian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

2/10 Terrible

Annisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest accused of smoking in the room and was not true. Banned from hotel even after proof of guest not smoking in the room.
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and providing your valuable feedback. We will pass your concerns to the appropriate team to investigate. We wish you safe travels.

10/10 Excellent

Leonel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean when I arrived and I was assisted very fast once I arrived to the spot.
Stayed 2 nights in Apr 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent stay. We hope to see you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy room, and good shuttle service to Dulles.
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and for giving us a perfect rating. We strive to provide excellent customer service to every guest. We are ecstatic to know that we exceeded what you expected. We wish you safe travels and hope to see you again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 2 Apr 2024
Thank you for staying with us. Se e you again soon!

10/10 Excellent

Judith

Business traveller
Property was safe and convenient to highways and shops.
Stayed 3 nights in Mar 2024
Response from Michelle on 2 Apr 2024
Thank you for staying with us. We appreciate the perfect rating. We are glad that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Timothy, Thank you for taking the time in letting us know how we are doing as a property. We are glad that during your stay we met all your expectations and hope to welcome you again to the property.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Carole, Thank you for taking the time in filling out our complimentary survey. We hope to welcome you back to the property in the future and hope that we exceed your expectations then.

2/10 Terrible

JOSEPH

Stayed 4 nights in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Joseph, We apologize that during your stay we did not meet your expectations. We strive for excellence for all our guests. We hope that during your stay you were able to let our staff know of any issues that may have occurred. We hope to welcome you back soon and wish you safe travels.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Linda, Thank you for letting us know as a property how we are doing. We strive for the best. We hope to welcome you back to our property in the future and wish you safe travels.

10/10 Excellent

Heather, Locust Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Heather, Thank you for taking the time in letting us know how as a property we are doing. We strive to make sure all our guests feel welcome and have a pleasant stay. We hope to welcome you back to our property and wish you safe travels.

8/10 Good

Li

Business traveller
Liked: Cleanliness, staff & service, amenities
Good price. No elevator. Temperature swings dramatically due to direct access from outdoor to room, like motel.
Stayed 4 nights in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Li, We do apologize you experienced some issues during your stay. We are an outdoor property but we always want to make sure our guests are comfortable. We hope to welcome you back to our property in that future.

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, property conditions & facilities
All is Ok
Stayed 1 night in Mar 2024
Response from Marshall on 24 Mar 2024
Dear Timur, Thank you for taking the time in filling out our complimentary survey. We are glad to hear that you were able to enjoy all the amenities our property provides. We hope to welcome you back to our property in the future.

6/10 Okay

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Mar 2024
Response from Marshall on 22 Mar 2024
Dear Jennifer, Thank you for taking the time in answering our survey. We strive to make it a better experience with each guests' stay. We hope to welcome you back to the property soon and wish you safe travels.

2/10 Terrible

rachid

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to carry my baggage to the first floor using the stairs because they don’t have elevator when I ask for room in the lower level they say sorry we don’t have it And I have to but 50$ cash for deposit
Response from Marshall on 22 Mar 2024
Dear Rachid, Thank you for reaching out to us after your stay. We apologize that you had to take your bags to the room. We do try to make sure all our guest are able to be accommodated well. During the date of your stay we were very busy with different guests and were completely sold out. We do apologize for the inconvenience and hope to welcome you back to the property again.

10/10 Excellent

Xinai

Stayed 1 night in Mar 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!

10/10 Excellent

Augustus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cordial and friendly. Housekeeping did an excellent job cleaning our room on several occasions.
Stayed 5 nights in Mar 2024
Response from Marshall on 15 Mar 2024
Dear Augustus, Thank you for taking the time in letting us as property are doing. We are glad to hear that our staff was kind during your stay. As well that during your stay our housekeeping were able to keep to our standards and make sure all our guests room are cleaned properly. We hope to welcome you back in the future to our property.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly guest. Check in and check out was very easy. Room was nice and clean.
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Lawrence, Thank you for taking the time in letting us know that our staff was friendly. We hope to welcome you back so to our property and show the same kindness as this stay.

6/10 Okay

FUAD, Maricopa

Business traveller
Near IAD Airport
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We are glad to hear that our property was convenient for you during your travels. We hope that you were able to enjoy our courtesy shuttle service to and from IAD, and hope to welcome you back to our property in the future.

6/10 Okay

FUAD, Maricopa

Business traveller
Liked: Staff & service
Near the IAD Airport
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We hope that during your stay that every thing was to your satisfaction. We strive to make every guest experience better each time. We hope to welcome you back to our property soon.

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Property conditions & facilities
I booked this room for three nights and as soon as we got into the room, the tv was all in Spanish and the heater in the room did not work/was only operating on and off not by us controlling it though. There was also a spider in the shower I found in the morning and the blow dryer did not work in the room. The water pressure from the sink was also terrible and the door to the room was drafty. I liked that the room was cheap and its location was nice, but all of these factors made the room a little uncomfortable. Probably would not stay here again.
Stayed 3 nights in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Rebecca, We apologize that your experience was not to you satisfaction. We strive to make all our guests experiences better with each response we receive. We will work closely with our team to make sure that this same occurrence does not happen again. As well hope that in your future travels choose our property for your stay and we will make sure that it is better.

4/10 Poor

Mahmood

Stayed 2 nights in Mar 2024
Response from Michelle on 2 Apr 2024
Dear Mahmood,Thank you for staying with us. Will you be willing to share any details about your stay that gave us a 2 star? We will use any feedback you will provide to improve for future guest. Thank you.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Erika, Thank you for taking the time in letting us know how we did during your stay. We strive to make all our guests experience better and hope to welcome you back to our property in the future.

8/10 Good

Claudia

Stayed 1 night in Feb 2024
Response from Marshall on 13 Mar 2024
Dear Claudia, Thank you for taking the time in letting us know as a property how we are doing. We hope during your stay you didn't experience any issues and welcome you back to our property in the future.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is shuttle service to the airport and the rooms, lobby, and breakfast buffet were all excellent. There is some traffic noise audible for those rooms closer to the highway.
Stayed 1 night in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Roland,Thank you for staying with us. We are delighted that you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Michelle

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Michelle, We apologize for the experience that you had during your stay with our property. We strive to make every guests time at our property better with each response. We will work hard to make adjustments that we hope will make the next stay with us better and hope to welcome you soon to our property again.

6/10 Okay

Mohammad Akhtar

Liked: Cleanliness
Disliked: Property conditions & facilities
Bit disappointed with this property. 1. No lift available, so heavy luggage are to be pulled upstairs which quite a hard labour. Despite the hotel being near to airport. 2. There is no toiletries available at front desk. Quite awkward. 3. No grocery shop near by, difficult to get any daily need item. But the good point is thar they start breakfast early at 6 am, thats good to early check out.
Stayed 1 night in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Mohammad Akhtar,Thank you for staying with us and providing your valuable feedback. Please accept our sincere apology for falling short of your expectations. We do have basic toiletries available at the front desk. May I ask what you are looking for?

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception was preoccupied with charging unelected credit card authorizations. I will not return or recommend BW hotels
Stayed 2 nights in Mar 2024
Response from Michelle on 9 Mar 2024
Dear Robert,Thank you for staying with us. We appreciate your valued feedback. We sincerely apologize if fail to meet your expectations. It is within our policy to authorize credit cards if you charge any incidentals to your room. If you have any questions, please reach out to us directly.

10/10 Excellent

Theodore

Stayed 1 night in Mar 2024
Response from Marshall on 23 Mar 2024
Dear Theodore, Thank you for taking the time to fill out our survey. We always strive to make sure all our guests have an enjoyable time at our property. We hope to welcome you back soon.

2/10 Terrible

victor

Disliked: Cleanliness, property conditions & facilities
It’s not cleaned and also price is not Competitive
Stayed 1 night in Feb 2024
Response from Marshall on 29 Feb 2024
Dear Victor, We apologize for not meeting your expectations of our property. We always strive to provide our guests with the best experience possible. We will work as a team to make it better for the next visit you may have with us. We welcome all the feedback our guests provide to us, and work to better our property with that.

10/10 Excellent

Viviane

Liked: Staff & service, amenities, property conditions & facilities
Transportation
Stayed 3 nights in Feb 2024
Response from Marshall on 22 Feb 2024
Dear Viviane, Thank you for taking the time in answering our survey. We are glad to hear that you were able to enjoy your stay at our property. As well we look forward to having you back again soon.

10/10 Excellent

Teasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean the rooms were. The breakfast was really good too.
Stayed 1 night in Feb 2024
Response from Marshall S. on 18 Feb 2024
Dear Teasa, Thank you for taking your time in filling out our survey. We are grateful to hear that you were able to enjoy our complimentary breakfast, we strive to make that one of our features here. Knowing that breakfast is the most important meal of the day. With or without it, makes a difference in the day. Also we strive to make sure our rooms are cleaned to the highest standards, and have them inspected daily.

2/10 Terrible

Elias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe that they charge people who didn’t even stay in their hotel. I’ll never use this hotel.
Stayed 1 night in Feb 2024
Response from Marshall on 7 Feb 2024
Dear Elias, We apologize that you weren't able to stay with us at the property. But all reservations are Guaranteed reservations, if you're not able to make the reservation date, you are always able to reach out to the party in which you made the reservation with. We do hope that you will reconsider in staying with us again, and able to stay with us to make sure that it does not happen again the future.

10/10 Excellent

Jansur

Stayed 1 night in Jan 2024
Response from Michelle on 6 Feb 2024
Thank you for staying with us. We appreciate the perfect rating! We wish you safe travels ahead and hope to see you again soon!

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Only slight negative - it took the hot water a long time to make it to the shower.
Stayed 1 night in Jan 2024
Response from Marshall S. on 27 Jan 2024
Thank you for completing the survey with us.We do apologize for the inconvenience of the hot water. we are currently working to make sure this no longer happens here. We hope that otherwise you were able to enjoy your stay and were able to enjoy the area around us. We hope that you during your travels next time you'd consider staying with us again, and hope that you have a wonderful day.

10/10 Excellent

Majed

Stayed 1 night in Jan 2024
Response from Marshall S. on 27 Jan 2024
Thank you for completing the survey, and letting us know how we as a property are doing. We are glad to see you were able to enjoy your stay, and are hopeful that you chose our property again during your travels.

6/10 Okay

Janice

Travelled with partner
Rooms are older. Noisy. All Rooms are accessed from outside doors.
Stayed 1 night in Jan 2024
Response from Michelle on 26 Jan 2024
Dear Janice,Thank you for staying with us. Please accept our sincere apology for falling short of your expectations. We appreciate your valued feedback. We will use this to improve ourselves to provide excellent customer service.