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Reviews of Best Western Crossroads Inn

2.5 out of 5
Best Western Crossroads Inn
2343 US Highway 331 S, De Funiak Springs, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 270 out of 682 reviews" "
Rating 8 - Good. 220 out of 682 reviews" "
Rating 6 - Okay. 105 out of 682 reviews" "
Rating 4 - Poor. 47 out of 682 reviews" "
Rating 2 - Terrible. 40 out of 682 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Vicente

Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was nice and breakfast was on point!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is what it is.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again ...
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is older however the area was quiet. Everything worked and was clean. Staff was pleasant. Breakfast was ok but not an important item for the trip.
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
There was a water leak in the ceiling of the bathroom right above the toilet. Rooms were ok.
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Judith

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Needs a better cleaning between travelers
Room was clean however found a few long black hairs in the shower which I am assuming were from a previous traveler. My hair is blonde.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Vanessa, Houston

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, easy access to the highway. Very friendly staff. Good stop for overnight if you have a pet. AC could be quieter.
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled of mold and mildew. We found mold growing on multiple surfaces including the bed skirt. We asked for and received a different room but the troubling thing was the staff acted like this was business as usual without even an apology.
Stayed 1 night in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and very friendly staff.
Stayed 2 nights in Nov 2023

6/10 Okay

Barbara

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Linda

Got bitten on my legs and back by bed bugs. Woke up with about 30 angry bites. Reported it to the front desk and was told the manager would be in touch with me. Haven’t heard a word. Now dealing with an allergic reaction to the bites. Not going back.
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Liked: Staff & service, room comfort
Review
Like others have said - room was clean but older. Got there late and the front door was locked, but the door to enter the hallway where are room was located was left wide open with no way to lock it - basically anyone can walk right into the hallways
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night of rest
Checkin was very smooth. Desk clerk pointed out breakfast area for the morning and gave times of operation. Bed was very comfortable. Easy access to the interstate. I would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Donovan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and quiet. The front desk staff was efficient and welcoming
Stayed 1 night in Nov 2023

6/10 Okay

Maria Consuelo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast selection is bad
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and economical
Stayed 1 night in Oct 2023

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the clean towels, and cloth bed, and the nice customer service included the cleanning room ladys.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, which was exactly what I needed after a long day of driving. 10/10 would recommend this location- it was clean, non-smoking, and despite being mid-October the pool was open (which delighted my 6 year old).
Stayed 1 night in Oct 2023

6/10 Okay

Jen

Liked: Cleanliness, staff & service
Great budget stay. Our room was very clean and staff was great!
Stayed 2 nights in Sep 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Very nice clean hotel. Staff very friendly and helpful. Full breakfast. Room was clean and a good size. The king bed was very comfortable. Very nice pool. Will definitely stay here again
Stayed 4 nights in Sep 2023

8/10 Good

Donald, Washington

Stayed 3 nights in Sep 2023

10/10 Excellent

Marylou

Stayed 1 night in Sep 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brandi

Nice clean and comfortable.. however the breakfast could use some attending to and the coffee it wasnt good at all, but other than that it was a pretty good stay..
Stayed 2 nights in Aug 2023

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023

10/10 Excellent

Julianne, palm beach gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 2 nights in Jul 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service
Its ok for going through
Stayed 1 night in Jul 2023

8/10 Good

Darrell

Travelled with family
Liked: Staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very large & well arranged. Comfortable bed & above average hotel breakfast. Convenient location.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

10/10 Excellent

Keith, Lake City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family visit
The room was fine perhaps a little outdated with sinks built low and very small bathroom.
Stayed 1 night in Jun 2023

2/10 Terrible

Andreas

Stayed 1 night in Jun 2023

8/10 Good

Jeannie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good and the breakfast was excellent.
Stayed 1 night in May 2023

8/10 Good

Tobias

Liked: Staff & service
Disliked: Property conditions & facilities
Old and run down, beds and bathrooms ok
The hotel is old and pretty run down. Fortunately some parts of the room (namely beds and bathrooms) have received a little bit of an update. But there is no elevator, carpets are horribly dingy, common areas are old and run down, and check-in takes forever.
Stayed 1 night in May 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

John

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
After we settled into the room, a man opened the door and walked in with his bags. They checked him into the same room they had checked us into 20 minutes prior!
Stayed 1 night in May 2023
Response from GM on 18 May 2023
Dear John,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the mistake on our team. This was an error on our team and will make sure this incident doesn't repeat. Once again on behalf of our entire team I apologise for the inconvenience. Sincerely,Best Western Crossroads Inn

10/10 Excellent

Melissa

Stayed 1 night in May 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Good stay for night or week if in area.
Last minute stay with truck going to shop. Stayed the night. Desk clerk helpful with local restaurants and delivery options. Older hotel that has been maintained very well. Will stay here again.
Stayed 1 night in May 2023

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Need to be updated, nice for a day or two but wouldn’t stay there longer then that.
Stayed 2 nights in May 2023