Exterior

Reviews of Hampton Inn Elkton

2.5 out of 5
Hampton Inn Elkton
2 Warner Rd, Elkton, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 587 reviews" "
Rating 8 - Good. 166 out of 587 reviews" "
Rating 6 - Okay. 39 out of 587 reviews" "
Rating 4 - Poor. 28 out of 587 reviews" "
Rating 2 - Terrible. 24 out of 587 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brianna

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the in door pool! They have great breakfast & it’s nice & quite on the building
Stayed 1 night in Apr 2024

2/10 Terrible

Clay

Stayed 1 night in Mar 2024

8/10 Good

Marianne

Travelled with family
Property undergoing updates which it truly needs. Terrible tvs. Need some better premium channels n larger tvs.
Stayed 1 night in Feb 2024

10/10 Excellent

Kerry

Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jorge

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel. The gym and pool services were not available...And they charged me the same even though I couldn't use those services! (They should notify on the page that the building was under repair and give discounts to passengers). The hotel is ugly, the elevators are loose (they seem unsafe), and almost all the people at the reception give poor service. The only person who does their job well is the person who prepares breakfast. I didn't change to another hotel because I was very tight with my times. I will no longer return to that hotel or any hotel in that chain. Bad experience.
Stayed 6 nights in Jan 2024

10/10 Excellent

Tema

Jasean was courteous and efficient and friendly at check-in.
Stayed 1 night in Jan 2024

2/10 Terrible

Ellen

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle hôtel. Localisation correct. Des travaux sont actuellement en cours. Lit très confortable. Déjeuner très bien.
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great breakfast, but some fruit would have been nice. Pretty quiet on floors
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Allan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hampton Inn's are usually a good quality medium hotel. This one fell below those standards. No keys were available. Every time you had to enter your room, the hotel staff would have to open your door. The mattress was a bit uncomfortable and the breakfast wasn't up to typical standards (Fewer options). I'm glad I was only staying one night, otherwise I would have moved to a different hotel.
Stayed 1 night in Nov 2023

8/10 Good

Maureen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. 1st time there. Hidden from main the road. Nice breakfast. Very clean. Will stay again.
Stayed 1 night in Nov 2023
Response from Michelle Lee (General Manager) on 29 Nov 2023
Greetings from Hampton Inn Elkton!We are pleased to hear that your stay with us was to your satisfaction as we strive to provide excellent service to all our guests.Sending warm wishes during this holiday season.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The parking was easy. The breakfast that was included with the room was perfect. The room was large and pleasant.
Stayed 1 night in Nov 2023
Response from Michelle Lee (General Manager) on 29 Nov 2023
Greetings from Hampton Inn!Thank you for your review of our hotel with all your kind words that are greatly appreciated..We hope to see you again during future stays & we're sending warm wishes during this holiday season.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Open the pool
Stayed 3 nights in Nov 2023

10/10 Excellent

Robin

Stayed 2 nights in Nov 2023

10/10 Excellent

Padmanabhan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A neat place with courteous staff! Breakfast was good. The property is going through renovation, so few amenities such as fitness center are not available right now. Otherwise no complaints!
Stayed 1 night in Nov 2023

8/10 Good

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Think they should offer some type of premium tv service free of charge.
Stayed 2 nights in Nov 2023

4/10 Poor

Eric

Travelled with family
Disliked: Staff & service, amenities
I know that hotel was being renovated so many things were "unavailable". But it was compounded with disappointing customer service.
Stayed 1 night in Nov 2023
Response from Michelle Lee (General Manager) on 27 Nov 2023
Greetings from Hampton inn Elkton!Even though you did not specify what transpired during your stay. We strive to provide excellent customer service no matter what the situation may warrant. Please allow us to win back your business during future stays in or near the Elkton area.

4/10 Poor

John A

Travelled with family
Upon check-in the clerk was unable to give us key cards or remote access ( through our phones ) was told the system was not working but should be up soon Well that was untrue so every we left the room we had to wait for someone to come back to the desk or one of us had to stay in the room to let the other back in VERY INCONVENIENT
Stayed 1 night in Nov 2023
Response from Michelle Lee (General Manager) on 21 Nov 2023
Hello sir, we are very sorry for an inconvenience this problem may have caused you. However we have to wait on Hilton to resolve the problem of accessing guest keys ,this is affecting a number of hotels with the same server. We have exhausted all options on our end & unfortunately is out of our hands. Front desk staff is working very hard through this issue to provide awesome customer service & access guest rooms when needed during this ongoing issue.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again. Have a safe and enjoyable holiday season.

10/10 Excellent

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

Rocco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family weekend
great hotel clean bed’s excellent good breakfast
Stayed 1 night in Nov 2023
Response from Jass on 6 Nov 2023
Dear Rocco,Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could exceed your expectations during your visit. We appreciate your feedback and hope to welcome you back in the near future. Remember to stay safe and have a wonderful, upcoming holiday season.Warm Regards,Jasmine Holder Guest Services Manager

8/10 Good

Frank

Stayed 1 night in Nov 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Quiet
Stayed 1 night in Nov 2023
Response from Jass on 6 Nov 2023
Dear Amy,Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a comfortable, and clean stay during your visit. We appreciate your feedback and hope to welcome you back in the near future. Remember to stay safe and have a wonderful, upcoming holiday season.Warm Regards,Jasmine Holder Guest Services Manager

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Liked location. Didn't like dog yapping.
Stayed 2 nights in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again. Have a safe and enjoyable holiday season.

2/10 Terrible

Edwin, Stoneham

Travelled with partner
Very disappointed in the condition of the hotel. Surprising for a Hampton Inn. The hotel was old and outdated. Strange dude wandering around in the lobby. I do not recommend this hotel.
Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, both the positive aspects and the areas where we fell short.We apologize for any inconvenience caused by the condition of our hotel during your stay. We understand the importance of amenities and comfortably, and we are currently undergoing renovations to enhance our facilities, as mentioned on our booking platforms. We are committed to providing an improved experience for our guests, and we hope you will consider returning once these upgrades are complete.Your input is valuable, and we are actively working to expand and improve our hotel offerings to better cater to the varied preferences of our guests.We truly appreciate your understanding during this transitional period, and we look forward to the opportunity to welcome you back for a more enjoyable stay.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again. Have a safe and enjoyable holiday season.

4/10 Poor

Irving

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not measure up to the standard of Hampton Inn. We checked in late on the evening and the attendant was not friendly and acted like he was doing us a favor. Also no dark roast coffee available. Bathroom was dirty with no soap at the sink. Disappointing and not what we expected from a Hampton Inn
Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, both the positive aspects and the areas where we fell short.We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is valuable, and I want to assure you that we take it seriously. We agree with the unaccepable for the lack of friendliness displayed by our evening attendant and any inconvenience caused by the absence of dark roast coffee.Additionally, the condition of the bathroom and the absence of soap is unacceptable, and I assure you that we are addressed this with our housekeeping team. Your comments do not align with the high standards we aim to maintain, and we are committed to making the necessary improvements to ensure a more positive experience for our guests.If you decide to give us another chance, I would be personally involved in making sure your next stay exceeds your expectations. Have a safe and enjoyable holiday season.

2/10 Terrible

Jane

Business traveller
I have stayed here often but on this night there was continued noise and I could not sleep.The beds were lumpy and the pillows also … dust skirts a wrinkled mess.Just miserable.I would like a credit for this night.I stayed here the week before and it was a different experience.
Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, both the positive aspects and the areas where we fell short.We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is valuable, and I want to assure you that we take it seriously. If you decide to give us another chance, I would be personally involved in making sure your next stay exceeds your expectations. Have a safe and enjoyable holiday season.

10/10 Excellent

Jean

Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

10/10 Excellent

Rounette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

4/10 Poor

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone decided to run the vacuum in the hallway at 3AM. and in the cart was in the hallway when went to breakfast..No shampoo in the dispenser. Do think I should have received something off my bill for whomever ran the vacuum
Stayed 2 nights in Oct 2023
Response from Michelle Lee (General Manager) on 13 Oct 2023
Hello Theresa ,I sincerely apologize for having to run the vacuum at that hour, as I hate to disturb any of our guests here. Another guest had an accident that was out of my control but with my duty to keep a clean environment for everyone , I decided to do what had to be done so everyone wouldn't be affected by the mess 1st thing in the morning. Also for obvious reasons the housekeeping cart was by the restroom because what had to be cleaned started at the restroom - the guests room. & again sorry for disturbing you at that hour , rest assured our cleaning hours are always between the hours of 9-4 .

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
There was no soap in the shower
Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced regarding the shower gel. Your comments are essential to us, and we are committed to addressing these issues to enhance our guests’ experience. We will review our housekeeping and front desk procedures to ensure prompt and reliable fulfilment of guest requests. Rest assured; we will make the necessary adjustments to prevent this from happening in the future.Your feedback is valuable in helping us improve, and we genuinely hope you will give us another opportunity to serve you in the future. Please feel free to reach out to our management team directly during your next stay, and we will ensure a more pleasant and hassle-free experience.Thank you for your understanding, and we look forward to welcoming your back. Have a safe and enjoyable holiday season.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Just yuck😬
Stayed 1 night in Sep 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, both the positive aspects and the areas where we fell short.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again. Have a safe and enjoyable holiday season.

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent trip
Hotel was clean and staff was very friendly. Went to breakfast at 9am and eggs/sausage were cold. Other than that, great trip. I would stay here again.
Stayed 1 night in Sep 2023
Response from Jasmine on 22 Nov 2023
Greetings from Hampton Inn, Elkton!Thank you so much for taking the time to out to share your experience. We are truly delighted that we could ensure a wonderful and comfortable stay during your visit. Additionally, please feel free to let us know how we can improve in breakfast.We appreciate your feedback and hope to welcome you back in the near future. Have a safe and enjoyable holiday season.

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-appointed rooms, very friendly staff
Always happy to stay at the Hampton Inn in Elkton; people who work there are nice, beds are comfy, micro & fridge in every room is VERY important! The only critique I have is the pillows are not good, too squishy and lumpy.
Stayed 2 nights in Sep 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Sep 2023

10/10 Excellent

M Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Lee-Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute through a third party, since I did not know where I would end up at the end of a long travel day. When I arrived, no record of the booking. It took half an hour to request the booking information from the third party. Advertised as having a pool, but facility was in renovation and pool unavailable. Vending machine "ate" my money and return button did not work. Television was advertised as having permiumm movie channels but could not find them. Totally understaffed. Not a good experience after a long travel day.
Stayed 1 night in Sep 2023

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
i LIKED THE QUIETNESS AND THE DAY I CHEDKED IN WED, SEPT 06 2023 THE WOMEN THAT WAS ON THE DESK WAS THE BEST!!!!
Stayed 5 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Try a little Harder Hilton
Concession machine was empty. I specifically asked for the shampoo in the shower to be refilled and it wasn’t.
Stayed 2 nights in Sep 2023

10/10 Excellent

ERICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
We travel from NC to MA a lot. When we do a 1/2 day drive we always stay here. It has never been an issue and we have had great stays every time.
Stayed 1 night in Aug 2023