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Reviews of Batschari Palais Baden-Baden

Batschari Palais Baden-Baden
Mozartstr. 8, Baden-Baden, BW

Reviews

8.4

Very good

Rating 10 - Excellent. 106 out of 232 reviews" "
Rating 8 - Good. 81 out of 232 reviews" "
Rating 6 - Okay. 21 out of 232 reviews" "
Rating 4 - Poor. 18 out of 232 reviews" "
Rating 2 - Terrible. 6 out of 232 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Stayed 1 night in Sep 2023
Response from Eugen on 28 Sept 2023
Sehr geehrter Herr Frank,vielen Dank fürIhre exzellente Bewertung. Wir freuen uns,Sie wieder im Palais batschari begrüßen zu dürfenHerzliche GrüßeIhr Batsachari team

10/10 Excellent

Maxim

Stayed 1 night in Jun 2023
Response from Eugen on 23 Jun 2023
Dear maxim,thanbk you for your excellent feedback. We are looking forward to welcome you again in our hotel.witj best regardsBatschari team

10/10 Excellent

Elektrotechnik IOT GmbH

Stayed 1 night in May 2023
Response from Eugen on 23 May 2023
Sehr geehrter Gast,vielen Dank für Ihre exzellente Bewertung. Wir freuen uns, Sie wieder im Palais Batschari begrüßen zu dürfen.Herzliche Grüße Ihr Batschari Team

10/10 Excellent

Xavier

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Eugen on 28 Apr 2023
Sehr geehrter Xavier,vielen Dank für die exzellente Bewertung. Wir freuen uns,Sie wieder im Palais Batschari begrüßen zu dürfen.Herzliche GrüßeIhr Batschari Team

8/10 Good

Emmanuel

Stayed 2 nights in Mar 2023
Response from Eugenb on 7 Apr 2023
Sehr geehrter Herr Emmanuel,vielen Dank für die gute Bewertung. Wir freuen uns, Sie wieder im Palais batschari begrüßen zu dürfenHerzlichst Ihr batschari team

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unerwartet Fein, Edel, schön - und tolle Zimmer.
Unerwartet Fein, Edel, schön - und tolle Zimmer. Von außen unscheinbar, tolle geräumige Zimmer, toller Service.
Stayed 1 night in Mar 2023
Response from Eugen on 7 Apr 2023
Sehr geehrter Herr Gerald,vielen Dank für Ihre exzellente Bewertung. Wir freuenm uns, Sie wieder im Palais Batschari begrüßen zu dürfenHedrzlichst Ihr batschari team

10/10 Excellent

Guy

Stayed 1 night in Jan 2023
Response from Eugen on 16 Feb 2023
Dear Guy,thank you for your excellent feedback. We are lookingforward to welcome you again in the Palais Batschariwith best regards.

10/10 Excellent

Raz

Stayed 1 night in Dec 2022
Response from Eugen on 24 Dec 2022
Sehr geehrter Herr Raz,vielen Dank für Ihre excellente Bewertung. Wiur freuen uns, Sie wieder begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

Eckhart

Stayed 2 nights in Sep 2022
Response from Eugen on 26 Sept 2022
Sehr geehrter Herr Eckhart,vielen Dank für Ihre gute Bewertung. Wir freuen uns, Sie wieder begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet and clean property, within walking distance to everything in Baden Baden, with easy access to the bus route to the train station. No air conditioning available, though it was not needed when I stayed.
Stayed 2 nights in Jul 2022
Response from Rico on 30 Jul 2022
Thank you for your excellent rating, we are pleased that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Great one night stay in an aparthotel a short walking distance from the centre of Baden-Baden
Stayed 1 night in Jul 2022
Response from Rico on 15 Jul 2022
Thank you for your excellent rating, we are pleased that you enjoyed your stay with us so much and we look forward to welcoming you again.

10/10 Excellent

Jan Hinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, big room
all good, had a great stay here, room was large and had a small kitchen area, everything in walking distance
Stayed 1 night in Jul 2022
Response from Rico on 15 Jul 2022
Dear Jan, thank you for your excellent rating, we are pleased that you enjoyed your stay with us so much and we look forward to welcoming you again.

8/10 Good

artiom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice service, love it .
Stayed 1 night in Jun 2022
Response from eugen on 4 Jul 2022
Vielen Dank für die gute Bewertung. Wir freuen uns, sie wieder im Vienna Townhouse Batschari begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Xavier

Stayed 2 nights in Apr 2022
Response from Eugen on 26 Apr 2022
Sehr geehrter Herr Xavier, vielen Dank für Ihre gute Bewertung. Wir freuen uns, sie wieder im Vienna Townhouse Batschari begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Adi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic. The room ( more like a suite) was HUGE and the bathroom spacious and modern, with a lovely, well equipped kitchenette as well.
Stayed 1 night in Nov 2021
Response from Nadja on 9 Nov 2021
Thank you so much for your message. We would love to welcome you again in our house! With best wishes from Baden-Baden, Your Vienna-Townhouse

10/10 Excellent

Rainer, Green Pond

Stayed 1 night in Sep 2021

8/10 Good

Heinz Helmuth

Stayed 3 nights in Sep 2020

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

SUEUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Eugen on 30 Dec 2019
Dear Sueun, thank you for you excellent feedback. We are looking forward to welcome you again in the vienna townhouse Batschari. With best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist who checked me in was the most helpful and friendly person I've encountered for a very long time.
Stayed 2 nights in Oct 2019
Response from Annette on 13 Oct 2019
Dear Guest, thank you for your exzellent Feedback. We are Looking Forward to welcome you again in the arcona LIVING Batschari8 With best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Eugen on 1 Aug 2019
Dear Guest, Thank you for your excellent feedback. We are looking forward to welcome you again in the arcona LIVING Batschari8 With best regards

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Will go back.
Very friendly staff that do go the extra mile on every request. Room was very spacious and the hotel is walking distance to most of the attractions in Baden-Baden. We did not have the breakfast as we opted to have it at one of the cute restaurants in town. WiFi was fast which is great for business travelers. Definitely very good value for money.
Stayed 1 night in Jul 2019
Response from Rico on 24 Jul 2019
Dear von Willem, We are pleased that you enjoyed the stay with us so much and would be happy to welcome you back as a guest.

8/10 Good

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice suites
Pros: Large suites | High ceiling | Wide windows | Comfortable beds and pillows | small kitchen | Bach tube| cleanness| close to city center| well maintained building. Cons: Lack of air conditioning| soundproof windows turn to noisy narrow road.
Stayed 5 nights in Jun 2019
Response from Eugen on 25 Jun 2019
Dear Ilhja, thank you for your good Feedback. We Looking Forward to welcome you again in the arcona LIVING Batschari8 With best regards

8/10 Good

Verified traveller

Extra cost for parking should have stated before checking in kind of like paying for suitcases at airport
Stayed 1 night in May 2019
Response from Eugen on 13 May 2019
Dear guest, thank you for your good feedback. sorry that you do not get the parking fee info with check in. We are looking forward to welcome you again in the arcona LIVING Batschari8 With best regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is wonderful. Clean, quiet, very spacious, with kitchen and amenities.
Stayed 2 nights in Apr 2019
Response from Eugen on 25 Apr 2019
Dear Patrick, thank you for your excellent feedback. We are looking forward to welcome you in the arcona LIVING Batschari8 again. With best regards

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Eugen on 2 Jan 2019
Dear Anonymous, thank you for your good feedback. We are looking forward to welcome you again in the arcona LIVING Batschari8 With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great Stay!
Stayed 1 night in Oct 2018
Response from Eugen on 29 Oct 2018
Dear Anonymous, thank you for youe excellent feedback. We are looking forward to welcome you again in the arcona living Batschari8. With ebst regards

8/10 Good

walid

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
to hot
Stayed 1 night in Jul 2018
Response from Eugen on 22 Aug 2018
Dear Walid, thank you for your good Feedback. We are looking Forward to welcome you again in the arcona LIVING Batschari8. With best regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely apartment, big and nice kitchenette.
Stayed 3 nights in Jul 2018
Response from Eugen on 22 Aug 2018
Dear Sharon, thank you very much for your excellent feedbach. We are loking Forward to welcome you again in the arcona LIVING Batschari8. With best regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eugen on 2 May 2018
Dear Tim, thank you for your excellent feedback. We are looking forward to welcome you again in the arcona LIVING Batschari8. With best regards Eugen

10/10 Excellent

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for long stay
Had a great experience over almost three weeks. Nothing is too much trouble for the staff. Extremely friendly and efficient.
Stayed 11 nights in Feb 2018
Response from Eugen on 30 Mar 2018
Dear John, thank you for your excellent Feedback. We are looking Forward to welcome you again in the arcona LIVING Batschari8 With best regards

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Eugen on 23 Jan 2018
Dear Guest, thank you for your excellent feedback. We are looking forward to welcome you again in the arcona LIVING Batschari8. With best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Cold atmosphere with staff that doesn't really care about issues such as shower not working properly.
Stayed 1 night in Sep 2017
Response from Eugen on 5 Oct 2017
Dear Anounymous, We would like to thank you for your expressed criticism during your stay with us, in particular, however, we apologize for the inconvenience. More importantly, we thank you for choosing to give us another chance. It is very important for us to pick up on your criticisms in order to constantly improve and to meet our guest’s expectations. We apologize for the inconvenience during your stay. We still would be very proud to service and welcome you soon once again as guests in our home.

4/10 Poor

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exorbitant laundry fee
Everything about this hotel was excellent except for one thing. We used the laundry service and could not find the prices. It turns out they were listed on the back of a room service menu. We were charged over 100 Euros for 8 items and a few socks and underwear. They also charged a 50% express charge even though they did not deliver until the next morning. The manager refused to give us any compensation. I suggested they put the price list in the laundry bag itself as we would never have used the service if we had known. The laundry cost more than the room!
Stayed 2 nights in Sep 2017
Response from Eugen on 5 Oct 2017
Dear Tracy, thank you for you responce. We discuss the situation by check-out. When you leave your laundry the day before your check-out day, we have only the possibility to send it via express ( + 50%). Of course the information about the handling was only in the map on the table. (where you read it) , not at the laundry bag. We are looking forward to welcome you again in the arcona LIVING Batshari8. With best regards

10/10 Excellent

Milka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baden Baden
It was very good and the parking was just what we wanted. It was also two minutes from the concert hall.
Stayed 1 night in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housed in a converted cigarette factory, the hotel was an unusual surprise; I booked a Junior Suite and the accommodation was fabulously spacious. Great breakfast, too.
Stayed 1 night in May 2017

10/10 Excellent

Martin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel at a great price
I stayed here 3 nights in a double bed room. The room is clean, quiet, and very well appointed with a separate bedroom and mini kitchen including microwave and coffee pod machine. Staff English was good. The wifi was very generous and allows you to connect 5 devices. The breakfast was excellent, with a huge range of choice; maybe a little pricey but Baden Baden is an upper class tourist town so you will find a lot of meals are on the expensive side. The location is fairly good, a modest walk from the town centre and there is a nearby supermarket. You can catch a bus to & from the train station but I caught a taxi in as I couldn't quite understand the bus routes when I arrived.
Response from Eugen on 26 Nov 2016
Dear Martin, thank you for your excellent feedback. we are looking forward to welcome you again in the arcona LIVING Batschari8. With best regards

8/10 Good

Alvin T, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but location not at main street
Comfortable apartment like home and the price is bargain. But the location is in the middle of train station and city center and not very easy to find without google map. There is supermarket nearby.
Response from Eugen on 26 Nov 2016
Dear Alvin, thank you for your good feedback. We are looking forward to welcome you again in the arcona LIVING Batschari8. Withe best regards

10/10 Excellent

Debra A, Keene Valley, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a luxurious apartment at a very affordable price. The location was fantastic. Staff was friendly and very helpful. The buffet breakfast was outstanding and ridiculously inexpensive. We will definitely stay here again.

8/10 Good

RusadR, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room, close to Town Centre
Was pleasantly surprised with the size of our room. It's more like a one bedroom apartement, nicely furnished, and well-appointed. It is short walking distance from Baden Town Centre, and you can reach almost every attraction around town. Overall, a highly recommended place to stay.

8/10 Good

Sean, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and Comfortable - 10 Min Walk to Center
We were pleasantly surprised with our room. It was suite with a seperate bedroom. The living area included a large pullout sofa, several chairs, a desk, and a few other pieces. All dimensions were large. We were just 2, but you could have easily fit a big family into this room. The bathroom was great with two skylights, lots of space, and a huge tub shower combo. Everything was clean and we liked that there was a coffee / cappucino maker, minifridge, and microwave. The bedding was super comfortable and we have already decided to book this hotel when we return to Baden Baden this summer as it is air conditioned. It is not in the pedestrian zone of Baden Baden, but about a 10 minute walk from that. However, there are restaurants and shops right by the hotel and more and more as you walk into town. by the way, the walk into town is along a nice stream, so it is a pleasant walk. We recommend purchasing a nice bottle of local wine and enjoying it in the room with the premium glassware provided and comfortable living area.

2/10 Terrible

Sean, HK

Disliked: Cleanliness, staff & service, room comfort
Really bad attitude for the staffs
We expected the two double beds and that was what we saw on the option of advertisement. And the staff in there just said NO...we didn't have two double beds...just one double beds (actually it's two single bed aligned together) ..it's OK for you to explain but PLEASE...for this kind of attitude!?!?!?!DEFINITELY won't recommend to anyone...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baden Baden
Room was Huge and very very clean! Super exceeded our expectations. Ate at a nearby restaurant, it was very good. People at the desk all spoke good english and were very helpful. Would recommend this place, could not find a reason not to

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Baden Baden
Beautiful suite, plenty of room, very nice breakfast, helpful staff. Only issue was several steps between elevator level and the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The staff was courteous, kind and efficient. They were helpful in suggesting places to visit and gave us directions.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Steven, Epsom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first stay, will be back!
Huge rooms in individual suites with separate kitchen area. A completely different experience to other hotels in the area which cost a lot more and offer less freedom of movement in the room. The reception managers were both very friendly and spoke excellent English.

8/10 Good

Cate, London

Disliked: Property conditions & facilities
Near to town but not self catering
Comfortable hotel just few minutes walk from town and facilities. Good wi-fi. Easy to find and parking good - although small charge. Main bedroom was good. Kids had to share sofa bed in other room which was OK but the bed wasn't flat . This was NOT a suitable hotel for self catering though. We had fridge and microwave but nothing else. There were no cooking utensils so we couldn't use microwave other than to heat drinks. And there wasn't enough crockery for the 4 of us. we had to share 2 bowls and 2 plates.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nice serviced apartment with not-so-nice people!
The good stuff: Huge suite with nice decoration; A VERY quiet place (most residents there seem to be single executives). Room for improvement: Staff are not particularly friendly and unable to provide much tourist info (so don't expect much services); Do NOT expect any parking space (they're all occupied by long-term residents) and the closest parking lot costs money and you'll have to hike up a little hill to return to "hotel"; Poor appliances and tools (kettle too dirty to be used and a broken bottle opener that cut my finger); Poor air conditioning (you may encounter minor mosquito problems if you open the windows though).