"Over and above service"
The hotel was well-appointed, very clean, and comfortable in every way. The hotel staff was extremely helpful, friendly, and accessible. With regard to going "above and beyond" I cite the following examples: 1) Having been told, mistakenly, upon check-in, on a Sunday evening, that breakfast buffet serving time ended at 11:00 A M the following morning, we came down for breakfast Monday morn at 10, only to discover that the buffet had been taken down. (Yes on Sunday, the buffet is available until 11:00, but Mon-Fri, it is 10:00. I believe the person who checked us in on that Sunday, was thinking in terms of that day--Sunday--understandably.) Others in our group heard the word "Sunday" as well. Eager to make it right for us, they seated us at a table, and allowed us to order whatever we wanted from the breakfast menu. We were served by an efficient, very friendly waiter who made us feel welcome. We had paid a bit extra upon booking for 4 breakfasts, which saved us $40, but still we had come late. This was a class recompense on the manager's part, carried out by a well-trained, friendly staff. 2) At pool closing time, 10:00 PM, the staff saw our two children still frolicing in the water, as we sat pool-side. THEY OFFERED to keep the pool open until 11:00. We were blown away at this generous offer, and accepted. The whole experience at this property was stellar.
Traveller from Morris, IL