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Reviews of Holiday Inn Northampton West M1, Jct 16, an IHG Hotel

4 out of 5
Holiday Inn Northampton West M1, Jct 16, an IHG Hotel
High Street, Flore, Northampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 204 reviews" "
Rating 8 - Good. 63 out of 204 reviews" "
Rating 6 - Okay. 34 out of 204 reviews" "
Rating 4 - Poor. 12 out of 204 reviews" "
Rating 2 - Terrible. 9 out of 204 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Peadar

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff in quiet location but a limited menu
Stayed 2 nights in Apr 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stay.
Staff lovely Room very clean Breakfast was cooked perfect. A lot better than the buffet here last time. They just need to look at there pricing. Hotel was pretty empty. Yet the premier inn was sold out 15 mins down road. Because it was £15 cheaper. And just as good.
Stayed 1 night in Jan 2024

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if they sort out breakfast problems
Great staff. Room clean and good quality. Air con couldn’t b turned off and vibrating all night. Gym small but clean Breakfast not good. No coffee beans to make coffee. Breakfast was ok if it was hot. But it was cold. Scrambled eggs looked gross. Didn’t know eggs could go brown. Orange juice warm.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023

10/10 Excellent

Kate

Stayed 4 nights in Dec 2023

2/10 Terrible

Jack

Stayed 1 night in Dec 2023

4/10 Poor

Sam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Holiday Inn, expect the levels of service of a Holiday Inn. The teenage staff do not give a shizer about anything, every item of furniture in the foyer has a stain on, the breakfast is not monitored and items quickly run out. The rooms are ok, you get a bed and a shower.
Stayed 1 night in Dec 2023

8/10 Good

BLS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Proximity to LHR. Dislike: No access to underground parking from hotel.

8/10 Good

David

Business traveller
Liked: Staff & service
Good but could be better.
Not bad for the night, Bedding and towels were clean. Negatives were birthroom was a little grubby round the edges and the sofa was lumpy as heck with all sorts of stains. Modern hotel rooms you expect to be able to plug in a HDMI cable to the TV not such luck hear at TV is boxed in. Common areas and Bar bright and clean, food was passable but a bit pricey and blatently just warmed up not cooked from scratch.
Stayed 1 night in Nov 2023
Response from Reception on 12 Nov 2023
Thank you for taking time to review our hotel. we are glad you enjoyed your stay. If you would like to discuss any issues please contact the hotel.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 6 Nov 2023
Thank you for taking time to review our hotel. we are glad you enjoyed your stay and we look forward to seeing you again soon.

8/10 Good

Malcolm

Stayed 1 night in Oct 2023
Response from Reception on 19 Nov 2023
Thank you for taking time to review our hotel. we are glad you enjoyed your stay and we look forward to seeing you again soon.

8/10 Good

Leigh

Stayed 1 night in Oct 2023
Response from Reception on 22 Oct 2023
Thank you for taking time to review our hotel. we are glad you enjoyed your stay and we look forward to seeing you again soon.

4/10 Poor

Jillian

Stayed 1 night in Oct 2023
Response from Reception on 24 Oct 2023
We apologise for any issues you may of faced if you would like to discuss these please contact the hotel.

10/10 Excellent

Nick

Stayed 1 night in Oct 2023
Response from Reception on 22 Oct 2023
Thank you for taking time to review our hotel. we are glad you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely stay
We stayed at this hotel at the beginning of our trip and again at the end of our trip. Both times we had excellent service. The staff was wonderful. The breakfasts were good. The rooms were clean & comfortable. It was in a very nice location, close to the motorway, close to where our family stays. If there's any downside, it is that the hotel could use some updating, but that didn't detract from our stay at all. I would highly recommend staying at this hotel and if we ever need a place to stay in that area, we would definitely return to this Holiday Inn. 10 stars!
Stayed 2 nights in Oct 2023
Response from Reception on 22 Oct 2023
Thank you for taking time to review your stay with us. we are glad you had a lovely time and look forward to seeing you again soon.

6/10 Okay

Peter

Stayed 1 night in Sep 2023
Response from Reception on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Charlotte

Stayed 1 night in Sep 2023
Response from Reception on 22 Oct 2023
We apologise for any issues you may of faced if you would like to discuss these please contact the hotel.

6/10 Okay

Ashleigh

Stayed 2 nights in Sep 2023
Response from Reception on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Paulette

Stayed 1 night in Sep 2023
Response from Reception on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reception on 24 Sept 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Sharon

Stayed 1 night in Aug 2021
Response from Reception on 24 Sept 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Reception on 24 Sept 2021
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Tracy

Stayed 1 night in Aug 2021
Response from Reception on 24 Sept 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

C

Travelled with family
Fantastic stay
Fabulous comfortable stay. Room spotlessly clean. Small downside family with small dog were quite noisy and dog bark throughout night. If pets are permitted they should be separated to main rooms.
Stayed 1 night in Aug 2021
Response from Reception on 8 Aug 2021
Thanks for staying with us. We appreciate your feedback.

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Reception on 8 Aug 2021
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Alison

Travelled with family
Disliked: Cleanliness
Okay place to stay but not fabulous
So, this hotel was rated fabulous before I booked it....hmm not so fabulous really. I liked the location, lovely bath towels proper thick ones to wrap yourself in, comfy bed, spacious room. But, the hotel prides itself on cleanliness apparently - think you need to have a good look at this - I asked for the bathrooms to be cleaned each day but they weren't until the last one of our 3 day stay; I wasn't happy that my duvet had marks on it and asked for it to be changed - wasn't done until the last day. Breakfast definitely average and what's with the thin cheap toilet paper?? Also, how can a hotel run out of white wine and not serve food after 9pm from a stated service until 11pm?? Overall okay but definitely not fabulous.
Stayed 3 nights in Jul 2021

10/10 Excellent

Michele

Stayed 1 night in Jul 2021

8/10 Good

JOY

Stayed 2 nights in Jul 2021
Response from Reception on 27 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Rajan

Stayed 1 night in Jul 2021
Response from Reception on 27 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

G

Stayed 3 nights in Jul 2021
Response from Reception on 21 Jul 2021
Thanks for staying with us. We appreciate your feedback.

8/10 Good

mr m

Stayed 1 night in Jul 2021
Response from Reception on 18 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2021

10/10 Excellent

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was the person in the room next door had their TV on ALL night but apart from that the stay was fine. Very helpful and friendly staff
Stayed 1 night in Jul 2021
Response from Reception on 18 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Reception on 7 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

ALBERT

Stayed 1 night in Jun 2021
Response from Reception on 5 Jul 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff Very Friendly Lovely place to Stay
Stayed 1 night in Jun 2021
Response from Reception on 26 Jun 2021
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location on our journey to Wales. Very covid safe.
Stayed 1 night in Jun 2021
Response from Reception on 26 Jun 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Reception on 21 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, covid rules followed, friendly staff and helpful, rooms clean and fresh, excellent breakfast, had a lovely pizza in the evening, very comfortable atmosphere.
Stayed 1 night in Jun 2021
Response from Reception on 21 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Easy, safe check in and a comfortable stay. Rooms are basic but well kept, exactly what you expect from Holiday Inn.
Stayed 1 night in May 2021
Response from Janelle on 18 May 2021
Hi Carly, Thank you so much for your review I am delighted you had a great stay and hope to see you again in the future.

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult times
Through this difficult time with being able to not have my daughter over covid lockdown I was able to have my daughter in the holiday inn due to my circumstances which eased mine and my daughters anxietys I really appreciate this thank you for you help over this difficult time all the staff made us feel comfortable and safe thank you again
Stayed 6 nights in Apr 2021
Response from Janelle on 18 May 2021
Hi Andrew, Thank you so much for your lovely review. It was a pleasure for us to be able to assist during these difficult times, we look forward to welcoming you and your family back again in the future.

8/10 Good

kevin

Stayed 1 night in Mar 2021
Response from Reception on 5 May 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was spiders in the corners of the bathroom walls, the mugs for morning tea and coffee were dirty (clearly used before - I cleaned them myself and stains came off easily). Window wouldn't shut properly. An instruction manual for the AC would have been helpful too as it was freezing for ages before we got it to work. The bed and pillows were comfy and a lot of storage room though. receptionists were lovely too
Stayed 1 night in Feb 2021
Response from Michelle - Operations Manager on 15 Feb 2021
Good Morning Thank you for your feed back, I will be speaking to house keeping regarding the spiders & the cups as this is not the standard i would expect our guest to find. thank you

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and friendly staff. Great breakfast
Stayed 2 nights in Dec 2020
Response from Reception on 15 Feb 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Javaid, Northampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice..staff was really nice and v helpful..😊
Stayed 3 nights in Dec 2020

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay
The hotel was great for a business stay. Good value, clean, good Covid safety measures and friendly staff. Will we back when working in the area.
Stayed 1 night in Dec 2020

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean hotel great service
Friendly helpful staff, excellent breakfast under teh circumstances, great value
Stayed 1 night in Dec 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay
Very clean hotel very friendly staff and felt very safe with the current restrictions in place.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our one night stay was excellent. Clean and the bed was nice and soft. The shower was hot. Had an excellent nights sleep. Breakfast was a nice sized portion and it hit the spot as well as it being cooked exactly the way I like it.
Stayed 1 night in Oct 2020