Ratings based on 613 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from florida

Posted 28-Jun-2015
Pros: Staff friendly and helpfull
Cons: The Air conditioner did not work and on top of that although it was switched off hot air was coming out. This made it difficult to sleep the first nig
The hotel was fine but the outdated facilities spoilt our stay
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Good location, Great City. One Complaint

Posted 23-Jun-2015
Pros: The Gym and the Pool
Cons: The BEDDING!!
Location: Hotel 2 k to city. Take the 4 bus and buy 380 pence ticket. other buses they will charge you more for the all day ticket. 2 shops nr by 4 basixs
Room is good for the the Uk, Clean and big. Great Fridge as well. Only complaint was the bed although huge (King) was way too hot, and there as no sheet so you either froze or boiled. It was 7 degrees outside and we had the Air con on ALL the time Great Fitness facilities as well the treadmills work (for a change) and the pool is great
4 out of 5
Recommended
for Everyone
by A verified traveller from Pinner Middlesex

Nice hotel very nice staff

Posted 09-May-2015
Nice hotel good transport connection to the city staff were excellent as is the service only problem we had was when we had tea and there was stale custard in side the milk jug other than that our stay was very enjoyable
2 out of 5
by A verified traveller from UK

Disappointing

Posted 01-May-2015
Pros: location OK
Cons: Please give customers enough beds!!! Cleaning was almost negligible - hotel clearly understaffed in terms of cleaning, reception and bar staff
Location: near race course. 30 min walk to the main sights
Booked a room with 2 double beds (3 of us) arrived to find a room with one double bed only as an 'upgrade'!! hotel staff blamed expedia saying that with expedia room are not guaranteed. if this is true then we won't be suing expedia again. eventually they brought us a small single bed to cram in beside the double.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Convenient though not impressive

Posted 30-Apr-2015
Pros: Location, staff, room size.
Cons: General condition needs to be brought up to 4* standards.
Location: Directly off motorway, 5 minutes to centre. Adjacent to race course. Only 10 minutes drive to Discount village, Tesco store just 2 mins away.
Good overall impression. Well located about 5 minutes drive from centre, and easily found from motorway. Free parking with plenty of spaces was a bonus, but wifi in rooms is extra (£15 per day). Room was comfortable, clean and came with kettle, trouser press and ironing board. Bathroom was modern and had a powerful shower. Nothing to complain about but the hotel could benefit from a refurbishment programme to give it a more contemporary feel. A bit expensive for what you get, but would consider staying here again if a good deal were offered. Family friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel depending what room you get

Posted 27-Apr-2015
The hotel itself is lovely. The staff were very friendly and very helpful. However, our room was very basic for the price and was next to the elevator ay the top. Right next to the machinery for the elevator. This made a lot of noise when the lift was being used which was constant apart from between 12 approx till around 5.30/6.00. Also, we noticed there was no hot water after a certain time. We hadn't actually asked about this. But even the cold water trickled.
4 out of 5
Recommended
for Couples
by A verified traveller from sussex

it was fine

Posted 27-Apr-2015
Pros: location, leisure club, parking
Cons: bathroom old fashioned, towels were a bit smelly
Location: walked walls of York, went to railway museum, treasures house and York minster.
comfortable light room, rather old fashioned bathroom, nice furniture
3 out of 5
Recommended
for Everyone
by A verified traveller from uk

Nice hote

Posted 09-Apr-2015
No internet in rooms due to it been down, not good with 2 children. Pool shut one evening due to it been cleaned, again. Not good with 2 children. Food in bar a little on the pricey side.
5 out of 5
Recommended
for Everyone
by A verified traveller from cumbria

Nice hotel, great facilities.

Posted 08-Apr-2015
Stayed for a long week end,over the bank holiday. Leisure facilities have great opening times of 6am to 11pm which is really useful. Breakfast was a very good standard.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for visiting York.

Posted 06-Apr-2015
Very clean. Quiet. In need of some modernisation. Friendly helpful staff.