Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from barnsley

Lovely hotel, quiet location but close to centre

Posted 08-Sep-2014
Hotel n staff perfect so lovely can not fault in any way, fab
2 out of 5
by A verified traveller from Dubai

Underwhelming

Posted 05-Sep-2014
Pros: super clean rooms and delicious sausages.
Cons: Reception staff... restaurant staff...
Location: Location is relatively good. Located on the York racecourse, so lovely views and good walks. Close to main roads in and out of York.
Marriott Hotels are pretty consistent but this one is let down by its customer facing staff. Receptionist on evening we checked in was appalling - rude, unhelpful and dismissive. She was also quick to criticize Expedia as a reservation platform when the room we'd booked was unavailable, blaming the site for misleading customers! Things in favour: exceptional cleanliness of rooms and a cheerful helpful member - and hardworking! housekeeping lady. Breakfast looked pretty grim, but was in actual fact tasty and fresh, and the girl cooking eggs to order was sweet and helpful. Difficult to find a good hotel in York, most are overpriced and underwhelming - and the Marriott is one of them.
Comment from Hotel Management
08-Sep-2014 by Mark, Hotel Management
Dear Tara Many thanks for your feedback and I am very sorry for the issues you faced that impacted your stay. I will be sure to review this with my Front Office Manager. I do hope we can welcome you back again and thank you for your loyal custom. Kindest regards Mark Leyland.
3 out of 5
Recommended
for Everyone
by A verified traveller from Gb

Nice hotel

Posted 31-Aug-2014
Comfortable hotel, just a bit too far away from the city, although we walked bit in about half an hour.
Comment from Hotel Management
01-Sep-2014 by Mark, Hotel Management
Dear Joanne Many thanks for your feedback and I hope we can weclome you back soon. Kindest regards Mark Leyland.
2 out of 5
by A verified traveller from wales

Disappointed

Posted 29-Aug-2014
Pros: The pool and staff
Cons: Could do with a paint in the corridor,and carpets cleaned. And maybe doors not so heavy that they would not bang all night
Location: I am shaw york would of been nice if we got to see more
Hotel was very noisy on our floor doors banging all night. Did not get much rest which I was hoping for after traveling for 7 days round Scotland. As a last night before we returned home I was hoping for a pleasant stay, relax and rest. But instead I was very exhausted from lack of sleep and didn't even get to enjoy York that much as I was just to sleepy to walk round and just wanted to make our way home.
Comment from Hotel Management
31-Aug-2014 by Mark, Hotel Management
Dear Sarah Thank you for your feedback and recent loyal custom. I am so sorry for the disturbance you faced and I will ask my Property team to review this immediately. I do hope we can welcome you back and create a more positive lasting impression. Kindest regards Mark Leyland.
1 out of 5
by A verified traveller from North West England

Room with lots of grim stains

Posted 18-Aug-2014
Pros: Location
Cons: Cleanliness, decor and a more welcoming and a less rushed check in
Location: Great pub across the road called the Cross Keys
We had a very disappointing stay. Room decor was very dated with stained shower curtain and heavily stained valance sheet. Breakfast an additional £15 per person and wifi was not included in the room rate.
Comment from Hotel Management
22-Aug-2014 by Mark, Hotel Management
Dear Gill I m so sorry to read that your stay with us was not up to our usual high standards. I will be sure to review this in detail and follow up on this personally. I do hope we can welcome you back to demonstrate this was an isolated incident. Kindest regards Mark Leyland.
5 out of 5
Recommended
for Families
by A verified traveller

Family stay

Posted 18-Aug-2014
Great location, huge family room, great staff, kids loved the pool.
Comment from Hotel Management
20-Aug-2014 by Mark, Hotel Management
Many thanks for your fantastic feedback. I am really pleased you enjoyed your stay and hope we can welcome you back soon. Kindest regards Mark Leyland.
5 out of 5
Recommended
for Couples
by A verified traveller from perth

Nice hotel away from the bustle, good breakfast.

Posted 16-Aug-2014
Pros: Nice large rooms overlooking the racecourse.
Cons: The seats in the room were either very low or swivel chairs, something more comfortable would be good, also two of them.
Location: Very good location, plenty to do in York and district.
Enjoyed a short break to celebrate my Mother and Fathers Diamond wedding. A bottle of champagne was delivered to their room with compliments of the Hotel, very nice of them .
Comment from Hotel Management
17-Aug-2014 by Mark, Hotel Management
Dear Gow Many thanks for your fantastic feedback. I am so pleased you enjoyed your stay and congratulations to your Mother and Father. I hope we can weclome you back soon. Kindest regards Mark Leyland.
2 out of 5
by A verified traveller

Not the marriott standard expected

Posted 12-Aug-2014
Rude receptionist Smell of wee in the bathroom Old and dated Not enough staff serving during breakfast
Comment from Hotel Management
13-Aug-2014 by Mark, Hotel Management
Dear Guest I am very sorry that we did not exceed your expectations. I will be sure to look into this further. Kindest regards Mark Leyland.
4 out of 5
Recommended
for Couples
by A verified traveller from Surrey, UK

Pleasant Stay despite one or two minor irritations

Posted 10-Aug-2014
Pros: In the main the staff were friendly and helpful, especially the Restaurant/Bar Manager who was always polite and cheerful.
Cons: See overall experience above re Reception Staff.
Location: The Minster is a must; a magnificent building with a wonderful history. An open deck bus tour gives a good overview of the City and its history.
Overall a pleasant hotel in a reasonable location within a short bus ride or 20 minute walk of York town centre. On arrival the receptionist was somewhat patronising in her tone by telling us that our room booking entitled us to complimentary breakfast. At £165 a night I thought that a breakfast was a reasonable expectation rather than a gift from the magnanimous hotel. Although the room was advertised as having bath robes and slippers supplied they were not in the room. On asking at the Reception Desk we were told that such items were not included in our class of room (Superior Guest Room with Garden View). On pointing out that the hotel's website said they were included arrangements were made to supply the robes but no slippers. Apart from a rather overcooked duck with dinner all other aspects of the hotel were very good and the staff friendly and helpful. The hotel was spotlessly clean and the room serviced to a high standard. Perhaps a 'customer service' refresher to one or two of the Reception Staff would be good, but overall we would recommend the hotel and would stay there again.
Comment from Hotel Management
13-Aug-2014 by Mark, Hotel Management
Dear V S Many thanks for your recent loyal custom and also for taking the time to provide this feedback. I will be sure to review this in full with my team and my apologies for the issues you mention. I am glad to hear you will be returning and I am confident we will be able to create a more positive lasting impression on your next stay. Kindest regards Mark Leyland.
1 out of 5
by A verified traveller from midlands

Dreadful dissapointment

Posted 10-Aug-2014
Pros: Were nice young people in the restaurant keen and interesting
Cons: Cleanliness The reception is impressive the rooms are generally tired and obviously they sell rooms they do not have
The room was not what we booked They admitted it They had no rooms as described on our booking available at all Therefore what more do you need to say Room we did eventually have was small and dirty I have never used antibacterial wipes to clean a toilet in a hotel in my life until then!