Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay

Posted 26-Jul-2015
Very nice nice hotel, friendly staff. Good location to the York race track. Lovely bar, beautiful garden.😊
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Great Hotel

Posted 11-Jul-2015
The staff were outstanding & room nice would recommend staying here - not too far from city centre
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Lovely hotel in nice surroundings

Posted 06-Jul-2015
Pros: Was nice and clean. Friendly staff
Location: Good location to access York City centre
Staff were very friendly, hotel was excellent. Had a really nice stay here
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

York is a great destination.

Posted 05-Jul-2015
Pros: I liked the view of the back gardens. It's a lovely spot to sit and relax.
Cons: All of England needs to improve their use of A/C. A concierge lounge would be nice. I miss the evening snacks.
Location: A good location away from the town which seems to turn into a young folks town at night. The bars get to be lively.
The taxi from the train station was around 6 pounds. Had expected it to be more based on reviews I read. We booked this hotel via an on-line service which was cheaper than the price on the Marriott website. Because of that, I was told that I wouldn't receive Marriott points for the cost of the room. Must be a small asterisk in the rules somewhere. I'm a lifetime platinum elite member and asked for a room upgrade. Was told nothing was available and was given a room that was quite small and hot. We turned on the A/C and went out for awhile. A couple of hours later when we returned the room was still hot. Obviously the A/C unit needed to be serviced. The front desk sent someone up to confirm my problem and offered to find a different room for us if we desired. Of course we did. The room we were moved to was what I would call an upgraded room....so, I guess there was one available afterall. Rascals ! The A/C worked fine and we were content. Morning breakfasts were great, plenty of cereal, fruits, breads, and hot food from which to choose. A bus stop is nearby to get into center city if you don't want to walk (a little over a mile to the city gate). We walked one way and returned either via taxi or bus. After all the walking that is done around this quaint town, walking another mile plus back to the hotel is a bit much. The town is fun. Many shops, restaurants, and museums. York Minster is a very impressive cathedral and the Even Song service is a special treat.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jul-2015
A lovely hotel with friendly and helpful staff. Unfortunately, our mattress was hard and sloped towards the middle. Apart from that, very good
3 out of 5
by A verified traveller from florida

Posted 28-Jun-2015
Pros: Staff friendly and helpfull
Cons: The Air conditioner did not work and on top of that although it was switched off hot air was coming out. This made it difficult to sleep the first nig
The hotel was fine but the outdated facilities spoilt our stay
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Good location, Great City. One Complaint

Posted 23-Jun-2015
Pros: The Gym and the Pool
Cons: The BEDDING!!
Location: Hotel 2 k to city. Take the 4 bus and buy 380 pence ticket. other buses they will charge you more for the all day ticket. 2 shops nr by 4 basixs
Room is good for the the Uk, Clean and big. Great Fridge as well. Only complaint was the bed although huge (King) was way too hot, and there as no sheet so you either froze or boiled. It was 7 degrees outside and we had the Air con on ALL the time Great Fitness facilities as well the treadmills work (for a change) and the pool is great
4 out of 5
Recommended
for Everyone
by A verified traveller from Pinner Middlesex

Nice hotel very nice staff

Posted 09-May-2015
Nice hotel good transport connection to the city staff were excellent as is the service only problem we had was when we had tea and there was stale custard in side the milk jug other than that our stay was very enjoyable
5 out of 5
Recommended
for Families
by Sally from Castle Douglas

Nice relaxing break in an excellent hotel

Posted 02-May-2015 on Hotels
Lovely hotel in a lovely location. Couldn't fault it at all.
4 out of 5
Recommended
for Couples
by Robert from High Wycombe

York Stay

Posted 02-May-2015 on Hotels
Great welcome; had a nice meal at hotel and just very relaxing