Superior Double Room, Ensuite, Sea View (4 Poster-BayWindow-Room 3) | View from property
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Reviews of The Riviera Guest House

4 out of 5
The Riviera Guest House
4 Crescent Terrace, Whitby, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 407 reviews" "
Rating 8 - Good. 135 out of 407 reviews" "
Rating 6 - Okay. 38 out of 407 reviews" "
Rating 4 - Poor. 13 out of 407 reviews" "
Rating 2 - Terrible. 9 out of 407 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma on 22 Apr 2024
Thank you so much for your review Jeff.We're so pleased to see you enjoyed your stay and do hope to welcome you back to the Yorkshire Coast in the not too distant future.Best wishes,Emma

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities
A nice stay,great sea view,great location, lovely breakfast x
Stayed 2 nights in Mar 2024
Response from Emma on 11 Apr 2024
Thank you so much for taking the time to share your experience. We're so pleased that you enjoyed your stay and we hope to welcome you back again in the future Karen.Best wishes,Emma(Riviera, Whitby)

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma on 23 Feb 2024
Thank you so much for sharing your experience.We're really pleased that you enjoyed your stay with us in Whitby and we hope to welcome you back again in the future.Best wishes, Emma

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value! Lovely view!
No complaints from me. Fantastic value, amazing view, fantastic location! Will definitely stay again!
Stayed 1 night in Jan 2024
Response from Emma on 23 Feb 2024
Aww Joel, this is so wonderful to read.We're so happy that you had a top stay with us in Whitby and found us to be great value for your pennies which I feel is so important in this current climate.To read that you will definitely stay again is such a compliment.We hope to welcome you back in the future Joel.Best wishes, Emma

8/10 Good

Mary

Liked: Cleanliness, staff & service
A reasonably priced guest house which is very convenient for the beach walk and the town centre. Very good choices at breakfast. Parking is, maybe inevitably, a trial!
Stayed 2 nights in Dec 2023
Response from Emma on 23 Feb 2024
Thank you for your time Mary in sharing your comments. We're so pleased to hear that you enjoyed your stay and found the guesthouse location to be convenient and enjoyed breakfast.Parking on the whole isn't a problem. It's just at the very busy times of the year or event weekends that it may be a little busier but we're always on hand to help with that should you need us (we're always happy to move our own car to open up a space!).Thanks once againEmma

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with very friendly staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Nov 2023

4/10 Poor

susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor and unclean
The positives ….. bed was clean bath was clean. Negatives ….. overall very unclean. Public toilet out of order. Staff unhelpful and rude. We were told breakfast was 9am - 10am arrived at 9:10 am to be told breakfast was finished. When we explained what we had been told at check in the response was “ in the twelve years we have had this hotel we have never said that !!!” They then said they may be able to rustle us something up ….. it was terrible. Very poor food. Staff banging stuff down on the table obviously unhappy with us. Coffee was undrinkable. Very dirty breakfast room. Overall our experience was not good. Would definitely not return.
Stayed 1 night in Oct 2023

6/10 Okay

ROBERT

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities not up to a good standard. Cleanliness poor. Shower cubicle unclean with mould and limescale. Sink not secure and matress like a beanbag. Staff brilliant and breakfast nice.Dining area floor not cleaned as fluff and dust in dame place for 2 days
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rivieta guest house Whitby
Very handy for town, my room looked out to see.Friendly staff and excellent breakfast,good choice. Parking was ok,it's disk zone but you can buy permit from them,my four days cost £2 for full stay. Would definitely go again
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic stay!
Such a lovely place, would recommend it very highly. Room was lovely and clean with a spectacular sea view. Breakfast was gorgeous too! We got a parking permit for £2 from the owner, so parking was sorted for the whole of our stay. Will definitely be back. Whitby is an amazing place and here is duch a fantastic location.
Stayed 2 nights in Oct 2023

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 3 nights in Oct 2023

8/10 Good

michael

Stayed 1 night in Sep 2023
Response from Emma on 3 Oct 2023
Thank you Michael.We're pleased you enjoyed your stay on the Yorkshire Coast with us.Best wishes

10/10 Excellent

John Rodney

Stayed 4 nights in Sep 2023
Response from Emma on 3 Oct 2023
Thank you for your top rating.It's great to see what a lovely time you had in Whitby with us.Hopefully we can welcome you back in the not too distant future John.Best wishes

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 4 nights in Aug 2023
Response from Emma on 3 Oct 2023
Thank you for sharing your review.We're pleased that you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice genuine owners . Staff happy & friendly . Nothing too much trouble
Stayed 3 nights in Aug 2023
Response from Emma on 3 Oct 2023
Thank you so much for taking the time to share your experience with us at Riviera Guesthouse.We hope to welcome you back again in the future.

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness
The premises was well located and easily accessed. The quality of the rooms was average. The electric shower in our room (9) did not work properly. The book in the room said breakfast was 8 - 9.30 at weekends but when we went down for breakfast at 9.20 we were rather abruptly told we were too late and would have to have continental. At the very least the information in the book should be updated. We were not the only ones caught out by this. All in all organisation was a little shoddy. An hour for breakfast at weekends is not enough.
Stayed 1 night in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Dan

Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay March 6th 2023 (2 night stay)
Great location across from the beach with sea view. Near to the town. A very clean and comfortable stay. Owners were there if needed, but never intrusive. Staff friendly. We can recommend the Garden Room restaurant at Sneaton Castle and the Trenchers Fish restaurant in Whitby. Both served very good food.
Stayed 2 nights in Mar 2023

2/10 Terrible

Julie

Stayed 2 nights in Feb 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyrd every aspect of the property the room wss lovely overlooking the sea,and the food was excellant plus the owners cooked it how you liked it. Would definitely return and recommend.
Stayed 1 night in Jan 2023

10/10 Excellent

Richard

Stayed 1 night in Jan 2023

10/10 Excellent

Melvyn

Stayed 2 nights in Dec 2022

10/10 Excellent

Denise

Stayed 1 night in Oct 2022

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
stay was ok but we were right at top of stairs 73
Stayed 7 nights in Sep 2022

2/10 Terrible

keith

Stayed 2 nights in Sep 2022

8/10 Good

Sei-Mun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the sea front and located close to attractions. Room nicely presented
Stayed 1 night in Sep 2022

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was amazing, expectations exceeded. Despite the many Guest Houses, Riviera far proclaims the rest! Highly recommend people consider staying here. Close range to the beach and harbour, your feet get plenty of exercise. 25,700 steps on our first day there.
Stayed 4 nights in Sep 2022

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, excellent location
Stayed 2 nights in Jul 2022

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the friendliness with the owners and staff Did not like the room.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Amazing location
Fabulous location. Huge amount to see and do. Disappointed with the bedroom view and bathroom. Bath panel broken in three places. Lino had tears in it. Lots of stairs worth asking which floor you will be on especially if you have mobility problems. Hosts friendly.
Stayed 2 nights in Jul 2022

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well run family business Staff were all very good Great choice of breakfast Excellent location Everything was spot on
Stayed 3 nights in Jun 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, excellent breakfast, close to the town centre, room with a sea view. My only minor complaint is that the shower kin my room could have been hotter!
Stayed 2 nights in Mar 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there few times and they always have time to speak, very friendly couple Zed and Emma
Stayed 2 nights in Apr 2022

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was especially clean and tidy and the breakfast was lovely. Best poached eggs around.
Stayed 3 nights in Mar 2022

10/10 Excellent

Amanda

Stayed 1 night in Mar 2022

10/10 Excellent

Christopher

Stayed 1 night in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Clean and tidy room quite location awesome views well located to the pavilion excellent choice of breakfast menu
Stayed 3 nights in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing night away
Good welcome from Zed and room very clean and comfortable with a great view over the sea and towards the harbour. Breakfast was fine although dining room a liitle cramped for space between tables particularly given this was the first day after the latest relaxation of Covid restrictions. Only slight drawback was the room was on the top floor with 4 flights of stairs.
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emma and Zed are fantastic hosts and the guesthouse was spotless and in a fantastic part of Whitby facing the pavilion.
Stayed 2 nights in Jan 2022