Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cheshire

Short break

Posted 02-Nov-2014
Pros: Room, food, position of the hotel in the town.
Cons: English speaking staff, being given a good room without having to complain and the parking fee.
Having booked a premier I was disappointed on arrival to be given a small basic room which was quite dark. I asked to change and was given a lovely room with two large wi does a and excellent lighting. The bathroom was very unusual. The toilet was so high I could not reach the floor, the side of the bath was also high but the hand basin was disproportionately shirt! The room was very clean. The food was excellent but watch the plates as they are so hot. Breakfast was good but it is difficult to ask for anything in the restaurant as so few of the staff appear to speak English.
1 out of 5
by A verified travellerfrom Hemel Hempstead

Unclean and out of date. Avoid!

Posted 29-Oct-2014
Pros: Room 138 had been nicely refurbished.
Cons: Including room 138, everything could be improved.
Location: Location excellent for bars and shops in Harrogate.
Room 212 is a disaster. Filthy wallpaper, dirt around the fixtures and fittings and the most disgusting radiator in history. Upon a complaint we were given a new room (138 which was nice) and promised a partial refund - by Carolina (Duty Manager perhaps?). This was organised in the short term to our relative satisfaction but the third party arrangement with Expedia seemed to be lost on the hotel staff and the fact we had pre-paid was missed. Thus, it was virtually impossible to obtain the promised partial refund, and when it did come it was at a lesser level to that promised so as the hotel did not lose out in their relationship with Expedia! Carolina was the helpful member of staff that we were impressed by (some others on front desk were very cheerful too), but alas, she alone cannot secure them even a moderately good review. The pool (relative USP in Harrogate) and changing rooms are also to be avoided due to being unclean and dated.
4 out of 5
Recommended
for Couples
by A verified traveller

Lovely hotel with a spa.

Posted 12-Oct-2014
Pros: The spa
Lovely hotel, great staff!mwill defiantly return!
3 out of 5
by A verified travellerfrom Newcastle

Faded grandeur more faded than grand in rooms

Posted 10-Oct-2014
Reception area and setting lovely. Unfortunately room and bathroom in need of update and refurbishment. Loo didn't flush well all looking a bit tired. Had a lovely stay in Harrogate and was only there one night didn't eat in hotel.
2 out of 5
by A verified travellerfrom yorkshire

Dated..Old..

Posted 06-Oct-2014
Very impressed with the downstairs , beautiful decor and looks very grand. Sadly the same can't be said for the rooms. We did see 3 of them because the first and second room we were showed were dismal old fashion and smelly.. unfortunately by the time we were shown the 3 room we had given up hope and just accepted it. It was marginally better than the first two but the bed and pillows were awful and the shower was cold. Not impressed for £140.00 a night. We expect a certain amount of luxury for that price.. Just wanted to go home to my lovely bedroom and its free... Sorry would not recommend to anyone.
3 out of 5
by A verified travellerfrom London

Faded grandeur and overpriced

Posted 05-Oct-2014
For one night the hotel was fine. Good location, easy parking (£5 for 24hours). Lovely reception staff, very big room (lousy lighting), comfortable bed. But the hotel has seen better days and the impression is that everything is being done on the cheap now and there's been a lack of investment. The bathroom could have been amazing, but a shabby plastic curtain over a dated bath and some "power" shower out of the '80's was a shame. Lack of bottled water in the room and disappointing toiletries. At 9pm we were apparently too late to eat in the main dining room (!!), so had supper in the bar which was nice food and bar staff were also lovely. Breakfast was again, done on the cheap and lacking imagination. For the price we paid for one night, I would say half it and go to the Premier Inn next door at least there's no pretension and you get what you pay for!!
2 out of 5
by A verified travellerfrom Scotland

Disappointment of the Month

Posted 26-Sep-2014
Pros: Not much. The accomodation seemed good.
Cons: Food, chef, desk staff, training, manners. Just about everything needs improvement although the accomodation itself was clean and comfortable.
Location: I was at work not pleasure.
There was no sense of welcome, no help with luggage and no smiles. Bedroom and bathroom were well appointed and clean. The food was unbelievably awful. I sent the beef back as it was tough and cold. It came back covered in thick brown sauce, and had been micro-waved into shoe leather. I again pointed this out. It was suggested I have the chicken. Two tiny slicers of thigh meat arrived covered in the brown sauce and again cold. I left the room, contacted my head office and was advised to check out. No refund was given but I did indeed leave and checked in to another hotel. The people waiting on me were apologetic and I advised the head waiter to seek alternative employment where he might be proud of the food he was serving instead of ashamed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Durham

Improving hotel

Posted 25-Sep-2014
Pros: Location for exhibition
Cons: Lots due to age of building and size however the character and style reflects the era it was built
Location: Great for town access
Stayed on refurbished second floor, much better than my last visit a few years ago
3 out of 5
by A verified travellerfrom London

A bit of a time warp.

Posted 23-Sep-2014
Pros: The staff were efficient. The breakfast was nice.
Cons: Lighting in the grounds, particularly in the gardens leading down to the town. Have a bottle of water in the room, or at least have a vending machine
Location: It was not town centre but not too far to walk. Close to the exhibition centre.
We stayed here when visiting Harrogate for the weekend. A large, rambling hotel that needs a lot of updating. As you approach the hotel from the rear (we arrived by taxi), it looks like a Victorian institution. The room was okay but very hot. As there was a ledge outside the windows (which I assume was for a fire escape) we were unable to keep the windows open at night and the room was stifling.
4 out of 5
Recommended
for Couples
by A verified travellerfrom scotland

Big hotel in the grand tradition

Posted 17-Sep-2014
Pros: Sense of history and spaciousness. Staff member took time to show specific areas of hotel and showed great pride in being part of this establishment.
Cons: Grandeur a bit faded, needs to be brightened up.
Location: Great location, near shops and exhibition centre in the town.
An historic hotel where it's past grandeur is still very much in evidence. It is conveniently located in it's own grounds within easy reach of the centre of Harrogate. Staff were very personable and helpful, room very comfortable.