Nice facade, but that's all it is Posted 13-Apr-2014
I booked this hotel on the strength of the rooms shown online and the swimming pool, plus the benefits of room service etc which the local Premier Inn could not offer. I wish I had stuck with the budget option because at least the standard of decor is consistently acceptable, the price would have been more palatable and you know what to expect. The first impression was created when we learnt check in times had changes so were delayed (without explanation or apology) and on reaching the first room allocated, found it was a very shabby dark twin, rather than the plush double we had seen and booked. The second room available (two hours later) was slightly lighter and larger but still a twin and had not been touched since the 80s, complete with peeling paint, water stains on the ceiling and a very fetching Elastaplast coloured bath room. The hotel was full so we lumped it, but I could not have eaten in that space - I struggled to sleep on the lumpy bed with the delightful brown dust ruffles. The reception staff were professional and polite, but the duty manager who dealt with the initial complaint did not seem sympathetic, as evidenced by her failure to provide a better room and stem the issue at that point. Finally, I overheard one of the staff say that the latest HO email was "just more on how to save money" which was clearly taken to heart - no replacement for our complimentary water after the first night, dishes left on every landing for long periods, no porter on duty.