Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Short stay

Posted 06-Aug-2014
Pros: Location in particular and clean and well run.
Cons: Larger room for a longer stay
Location: Lovely views and walks along the cliff and down the hill to the harbour on the other side. Open top bus tour useful to see the wider picture.
Very pleasant stay for 3nights. Perfect location with splendid views over the cliff top. Compact room ok for short stay but larger rooms available for longer stay. Breakfast choice very good and well presented. Would certainly go there again.
4 out of 5
Recommended
for Couples
by A verified traveller from Hampshire

Ideal for our one night stay.

Posted 19-Jul-2014
Pros: Spotlessly clean, friendly staff and good quality cooked food. Nice little touches.
Cons: Stairs are quite a climb and no lift so not so good for people with mobility problems. Parking a little restricted.
Location: Overlooking the North harbour but South beach over the headland and lovely beaches.
This is a fabulous B&B, so clean and with friendly staff. We thoroughly recommend it. I booked 2 rooms, one for my husband and I and one for my sister and husband. We were facing the front and my sister's room was facing the back. The only thing was my brother-in-law is 79 and has had 2 previous heart attacks and we were not prepared for the walk up so many flights of stairs and there is no lift, so if you have difficulty with stairs or mobility problems then I suggest you check with The Helaina before booking. Our room was quite small but very adequate for our needs for our one night stay. There was a welcome selection of tea and coffee, biscuits and chocolates. The weather was very warm but there is an added touch, The Helaina supplied a fan which is in the wardrobe. The bed was very comfortable indeed and the bedding is of superior quality with plenty of comfortable pillows. The bathroom was very clean and spotless with contemporary design. The towels were lovely and soft and they supplied bath robes, flannels, shower gel and hand soap. The breakfast was superb. There was a wide choice which was of very good quality. The staff were very accommodating and nothing was too much trouble. They work so hard! I was very impressed with the lounge area with an array of information, a well stocked book library and a honesty bar (drinks/snacks based on trust). Secure Wi-fi internet is available. The decor was very inviting and the fairy lights added an extra touch.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 17-Jul-2014
Accommodations were first class and the staff were great friendly and helpfull
5 out of 5
Recommended
by Suzie from Preston

Posted 19-May-2014 on Hotels.com
Absolutely fabulous - We liked it so much we booked an extra night. Food excellent - friendly staff - nothing too much trouble and room great. Bed soooo comfortable. A good time was had by all. The views from the hotel fantastic and neighbourhood so peaceful.
5 out of 5
Recommended
for Couples
by Mr jenkins from Retford notts

Fantastic hotel all round!

Posted 14-May-2014 on Hotels.com
Everything was great especially breakfast, would recommend this hotel to anyone!
3 out of 5
Recommended
for Couples
by NEARLY THERE from LYTHAM ST ANNES

COULD DO BETTER

Posted 09-May-2014 on Hotels.com
My wife and I stayed here in May to celebrate my wifes Birthday. A lovely Hotel especially the foyer which is very elegant. The staff were friendly and obliging. Breakfast was lovely and service was good. The only down side was the room was very small especially when we paid en extra £20 for a sea view room, and the owner was not interested in the fact that it was my wifes birthday and a special occasion. A little something would have been nice. Little things make your stay memorable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 05-May-2014
Top staff could not do enough for you nice sea views central to everything spotless inside will stay again
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely b&b over looking the north bay .

Posted 26-Apr-2014
Pros: Breakfast was fantastic served with a smile and both coffee and tea was served hot at your table .
Cons: The service is second to none , unfortunately noisy guests whilst you are sleeping can be heard but that's not the fault of the owners .
Location: The location is ideal for both the South Bay and north bay , and a shirt walk away fro. The castle .
We received a lovely warm greeting on arrival , the room was well presented very clean and homely .
5 out of 5
Recommended
for Couples
by carol from North Wales

excellent B/B would recommend to everyone

Posted 25-Apr-2014
Pros: the friendly staff the breakfasts and the veiw also the location of the Hotel was good
Cons: parking was a bit restrictive
Location: good location a little outside the town but near the beach which was perfect for us.
we felt totally relaxed and comfortable in this B/B were made welcome from the outset ,our room was a little compact but we had a beautiful veiw from our window of the beach and the surrounding area ,the room was very well kept and clean ,we would like to visit again in future ,but maybe hire an appartment next time ,we felt we had good value for our money .
5 out of 5
Recommended
for Overnight Stay Before Destination
by Jok

This traveller left a rating score only Posted 20-Apr-2014 on Hotels.com