Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Ilkeston

Excellent hotel

Posted 02-May-2015
Pros: Everything
Cons: Can't think of anything
Location: Plenty to do in Scarborough. Good shopping centre.
Chose this hotel because of it's TripAdvisor rating. Cannot fault this hotel. Clean and nicely decorated. Pleasant staff and lovely room (Room 4 king bed and sea view) Loads of complimentary teas, coffees etc and an honesty bar for refrigerated drinks. Nice breakfast choice and good free wifi.
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Good Choice for a relaxing stay

Posted 22-Mar-2015
Pros: The staff extremely friendly. Absolutely spotlessly clean.superb breakfast
Cons: The radiator in our room (#7) didn't work. There was a spare heater in the wardrobe if we needed it - which we didn't.
Location: Great location on the North Bay High on the Cliff with panoramic sea views & close to the castle. The Town centre is just a short walk ...
My Partner & I had a very enjoyable 1 night stay here. We had one request; to leave our bags after checking out whilst we looked around Scarborough. Libby was more than happy to do this for us.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CLYDEBANK

Fantastic Hotel, close to all amenities

Posted 10-Mar-2015
Fabulous stay spotlessly clean. Would return again. Hope to return soon
5 out of 5
Recommended
for Couples
by Jonathanfrom CASTLEFORD

Book early

Posted 24-Feb-2015 
Great hotel. Located close to town with great sea views. Room was clean with comfy bed. Only down side is, should have booked for two nights.
5 out of 5
Recommended
for Couples
by Nickfrom Gloucester

Book it!

Posted 24-Feb-2015 
Fantastic little gem! Only stayed for weekend, but found the Helaina a great place to be. Nothing was too much trouble and the staff were very friendly and knowledgeable. Would recommend to friend and family, very impressed!
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 24-Feb-2015 
4 out of 5
Recommended
for Couples
by A verified traveller

Overall very good.

Posted 16-Feb-2015 
Stayed for one night to attend a wedding in Scarborough. Very friendly welcome and check in. Parking outside the hotel with a pass given from the hotel was very handy. Room on the second floor to the rear of the property. Room was small for a double, although in good condition. Plenty of tea and coffee. Shower a nice size, powerful and with plenty of hot water. Bathrobes a welcome touch. View from window out over the rear yards of other properties - rooms to the front would have a nice sea view. Honesty bar a good idea and reasonably priced. Breakfast was very good. Overall was quite impressed with the hotel and would use again if staying in Scarborough.
5 out of 5
Recommended
for Couples
by Georgefrom Tamworth

helaina

Posted 03-Feb-2015 
Lovely place to stay very helpful.
5 out of 5
Recommended
for Getaway With Friends
by carolinefrom WAKEFIELD

PERFECT WINTER BREAK !

Posted 03-Dec-2014 
Over night stay in luxury apartment ...... FABULOUS. Will be back
5 out of 5
Recommended
for Couples
by Philipfrom Nottingham

Highly recommended

Posted 25-Nov-2014 
The hotel is a (presumably) Victorian terrace over four floors with the front overlooking the North Bay. The condition of the hotel is immaculate. While we were there, despite being full, it was very quiet. Breakfast is excellent. The staff were very friendly. There were three very minor issues with the hotel: 1. It was very hot. Each room had a thermostat so this was not a major issue in the actual hotel room. 2. There were 12 rooms but only seven tables in the breakfast room which meant that, if you timed your arrival wrong for breakfast, you had to wait until a table became available. 3. Parking is roadside parking (with the provision of a free parking permit). This was absolutely fine for a weekend in November but I wonder how it might be at peak season. Having said all that, these were very minor issues and we found the hotel to be excellent and hope to return in the not too distant future.