Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Vancouver BC Canada

Good location small room.

Posted 19-Jul-2015
We enjoyed our visit to the Helaina. The only downside was that our room was too small. Only one chair, a problem when there are two of you. Bathroom was very good and the room was very clean and well fitted out. If one was available the rooms at the front were much better, roomier with seats and a great sea view. Libby is a great asset to the hotel and went a long way make our stay pleasurable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Beautiful hotel

Posted 13-Jul-2015
Pros: Breakfast! The clean rooms, the location with a beautiful view, super-friendly staff, the honesty bar...
Location: Located at the top of the cliff in Scarborough, offers a fascinating view over the North Bay. The South Bay with lots to do is in walking distance.
We had a lovely stay at the Helaina! Our room was well equipped and clean and so it was easy to feel at home. The staff were really friendly and helpful. We are looking forward to our next trip already.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Overlooking the bay

Posted 17-Jun-2015
Pros: Sense of care and commitment
Cons: Visitors should be aware that some of the rooms are accessed via quite a few stairs
Location: Would strongly recommend including a visit to Scarborough Castle into a local stay.
Charming and helpful staff gave the place a very warm feeling even in the teeth of pretty challenging weather. And then the weather improved too, and the views over the town's north bay came into their own. The hotel's knowledge of local restaurants was very useful and accurate.
5 out of 5
Recommended
for Couples
by A verified traveller from Ilkeston

Excellent hotel

Posted 02-May-2015
Pros: Everything
Cons: Can't think of anything
Location: Plenty to do in Scarborough. Good shopping centre.
Chose this hotel because of it's TripAdvisor rating. Cannot fault this hotel. Clean and nicely decorated. Pleasant staff and lovely room (Room 4 king bed and sea view) Loads of complimentary teas, coffees etc and an honesty bar for refrigerated drinks. Nice breakfast choice and good free wifi.
5 out of 5
Recommended
for Couples
by Sonia from Leeds

The Helaina

Posted 28-Apr-2015 on Hotels
Wonderful stay. Will visit again, and that's for sure!
5 out of 5
Recommended
for Couples
by IAN from Blackpool

Our short stay holiday.

Posted 17-Apr-2015 on Hotels
What a find!!!!!A lovely hotel. My wife and I chose the bijou room. A little on the small side. I would think very stuffy in the hot weather, as unable to open the window. Libby was lovely. She made the holiday a dream for us. NOTHING was too much trouble for her. The breakfasts were wonderfully cooked and the quality of food excellent. Would definitely recommend this hotel but not the bijou room.
5 out of 5
Recommended
for Couples
by Paul from West-Ella

Excellent hotel

Posted 23-Mar-2015 on Hotels
Lovely stay throughout, hotel is great, staff are very nice people and the food was excellent, will be staying again soon.
5 out of 5
Recommended
for Couples
by A verified traveller from London

Good Choice for a relaxing stay

Posted 22-Mar-2015
Pros: The staff extremely friendly. Absolutely spotlessly clean.superb breakfast
Cons: The radiator in our room (#7) didn't work. There was a spare heater in the wardrobe if we needed it - which we didn't.
Location: Great location on the North Bay High on the Cliff with panoramic sea views & close to the castle. The Town centre is just a short walk ...
My Partner & I had a very enjoyable 1 night stay here. We had one request; to leave our bags after checking out whilst we looked around Scarborough. Libby was more than happy to do this for us.
4 out of 5
Recommended
for Couples
by Nick from Derby

Immaculate hotel, small rooms

Posted 19-Mar-2015 on Hotels
The Helaina is an immaculately presented little B&B. Our room was tastefully done but rather small - as I suspect most are. Unluckily, we also had a rear facing room so missed the stunning front views. Parking was easy with a scratchcard type permit with space just outside. Breakfast was lovely and Libby was very helpful. Great stay.
5 out of 5
Recommended
for Couples
by Richard from Leeds

Excellent hotel

Posted 17-Mar-2015 on Hotels
Very warm welcome, the room wa immaculate and very nicely decorated. The breakfast was locally sourced and cooked to perfection. There is a very nice lounge area with a well-stocked honesty bar if you want a nightcap. The hotel is a short walk from the town centre and the front. It's on a quiet street so there's no noise and there is free parking with a permit provided by the hotel.