Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Hampshire

Ideal for our one night stay.

Posted 19-Jul-2014
Pros: Spotlessly clean, friendly staff and good quality cooked food. Nice little touches.
Cons: Stairs are quite a climb and no lift so not so good for people with mobility problems. Parking a little restricted.
Location: Overlooking the North harbour but South beach over the headland and lovely beaches.
This is a fabulous B&B, so clean and with friendly staff. We thoroughly recommend it. I booked 2 rooms, one for my husband and I and one for my sister and husband. We were facing the front and my sister's room was facing the back. The only thing was my brother-in-law is 79 and has had 2 previous heart attacks and we were not prepared for the walk up so many flights of stairs and there is no lift, so if you have difficulty with stairs or mobility problems then I suggest you check with The Helaina before booking. Our room was quite small but very adequate for our needs for our one night stay. There was a welcome selection of tea and coffee, biscuits and chocolates. The weather was very warm but there is an added touch, The Helaina supplied a fan which is in the wardrobe. The bed was very comfortable indeed and the bedding is of superior quality with plenty of comfortable pillows. The bathroom was very clean and spotless with contemporary design. The towels were lovely and soft and they supplied bath robes, flannels, shower gel and hand soap. The breakfast was superb. There was a wide choice which was of very good quality. The staff were very accommodating and nothing was too much trouble. They work so hard! I was very impressed with the lounge area with an array of information, a well stocked book library and a honesty bar (drinks/snacks based on trust). Secure Wi-fi internet is available. The decor was very inviting and the fairy lights added an extra touch.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 17-Jul-2014
Accommodations were first class and the staff were great friendly and helpfull
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 05-May-2014
Top staff could not do enough for you nice sea views central to everything spotless inside will stay again
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely b&b over looking the north bay .

Posted 26-Apr-2014
Pros: Breakfast was fantastic served with a smile and both coffee and tea was served hot at your table .
Cons: The service is second to none , unfortunately noisy guests whilst you are sleeping can be heard but that's not the fault of the owners .
Location: The location is ideal for both the South Bay and north bay , and a shirt walk away fro. The castle .
We received a lovely warm greeting on arrival , the room was well presented very clean and homely .
5 out of 5
Recommended
for Couples
by carol from North Wales

excellent B/B would recommend to everyone

Posted 25-Apr-2014
Pros: the friendly staff the breakfasts and the veiw also the location of the Hotel was good
Cons: parking was a bit restrictive
Location: good location a little outside the town but near the beach which was perfect for us.
we felt totally relaxed and comfortable in this B/B were made welcome from the outset ,our room was a little compact but we had a beautiful veiw from our window of the beach and the surrounding area ,the room was very well kept and clean ,we would like to visit again in future ,but maybe hire an appartment next time ,we felt we had good value for our money .
5 out of 5
Recommended
for Everyone
by A verified traveller

Charming, comfortable, clean and friendly

Posted 07-Apr-2014
Definitely a place we will go back to. The building is very charming and well decorated. The room was small but clean and comfortable and with a great view. Our hostess was very friendly and breakfast delicious.
3 out of 5
by caz from lincs

Close to sea nice view

Posted 17-Mar-2014
Pros: The owner seemed very chatty and friendly, we were overlooking the sea and it was clean
Cons: Perhaps selling the room as a small double and reflect the price, it would have been a deluxe single
Location: Sea view, watching the surfers in the mornings, close enough to town and the castle
We booked this hotel because it was rated 5 star, although very clean and friendly it was no better quality than 3 star establishments we had used previously. The room we booked was a double en-suite with a sea view, the bed was 3/4 size so quite challenging, the dimentions of the room was quite tight also. Neither of us are huge but we both had to walk into the shower cubicle sideways and at one point part of the tap fitting came off in my hand. Breakfast was average and only just warm.
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 13-Nov-2013
5 out of 5
Recommended
for Everyone
by Nicky from Cambridge

Stylish Hotel with Great Service

Posted 03-Nov-2013
Pros: Very comfortable room. Great shower. Friendly staff.
Cons: Nothing. The staff obviously try hard to think of everything.
Location: Sea views, stands high above North Bay. Easy to walk to harbour/other bay, castle and shopping/restaurant areas. Easy to drive out of town to north.
Good location. Easy parking (managed to park on street outside. Given card to park free for first two days, then parking disc available after this. This seemed to be the system with all surrounding guesthouses too). All staff very friendly. Hotel immaculate. Shower very good (large, plenty of hot water, powerful). Good breakfast. Room very comfortable. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from leeds

Lovely hotel close to the beach

Posted 30-Oct-2013
The hotel was close to the beach up on the cliff side with a lovely view. The room we stayed in was lovely and comfortable. The breakfast was nice to. I would recommend this guest house to a friend.