Ratings based on 738 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Herts

great place

Posted 25-May-2015
Pros: Everything. Such great staff.
Cons: Nothing
Location: Located close to York Station and just on the edge of the city. We visited the York Castle museum ( brilliant ) yorvik centre and the railway museum.
Location perfect for train arrivals. Staff really helpful. Spa beautiful. Our room was really nice, got a free upgrade. Would recommend this hotel without question. York, being quite a small city, was on our doorstep. Plenty to do, great museums and friendly pubs. Will return and definitely stay at The Grand
5 out of 5
Recommended
for Everyone
by A verified travellerfrom East Yorkshire

Fabulous hotel!

Posted 18-May-2015
Friendly, helpful staff. We v much enjoyed our stay. Cannot recommend this hotel highly enough.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Malvern

Superb hotel

Posted 18-May-2015
Pros: Everything actually. Lip balm provided on turn down. Cups and T pots washed up in the evening so that you can awake to fresh china. Just lovely.
Cons: Nothing
Location: The Jorvik centre is so interesting and interactive with friendly, informative staff.The Minster is worth a trip and lots of great eating out places.
The staff at this hotel and super helpful and courteous without being obtrusive. There are lovely touches provided for guests which elevate the experience from good to amazing and the location is excellent for the wonderful city of York.
4 out of 5
by A verified travellerfrom uk

Dreadfully noisy room

Posted 16-May-2015
Have stayed many times. Always perfect till this time. Avoid room 4. Woken at 4.10am by local night club revellers followed by what I think was deliveries below us. No more sleep and glad to get home. Lovely breakfast as usual.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom manchester

Great hotel

Posted 15-May-2015
Pros: Friendly helpful staff, nice room , good facilities
Location: Lots of things to do close by, Roman bath, Chocolate factory tour, Viking centre etc Very near to the railway station which is very handy
Stayed here for 2 nights in May and thoroughly enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia

Couldn't have asked for more

Posted 15-May-2015
The staff was excellent and obviously happy in their employ and it showed. Each went above and beyond and it made the hotel experience all the better for it. The facilities especially the pool were fantastic.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great location

Posted 14-May-2015
Pros: Great staff. Great food. Good facilities. Great location. Would definitely stay there again. Concierge staff very helpful and friendly. Spa was good.
Cons: More complimentary water in rooms.
Staff outstanding. Very helpful and patient with my elderly parents. Very clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Derby

Best hotel in York

Posted 13-May-2015
Pros: Excellent hotel within easy walking distance of the railway station as well as easy access to all the delights of York.
Cons: A hotel of this high calibre should provide magazines and newspapers in the lounge areas.
Location: Within easy walking distance of excellent restaurants and the many sights of York
Very friendly and helpful staff. Large rooms. Good food.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-May-2015
Pros: Prefect for everything you need to visit in York.
The room was very nice. the bed was nice & comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom oxford

A hotel of luxury

Posted 28-Apr-2015
Reception was very friendly and efficient. Room was spacious, and bathroom had quality milton brown products. Spa treatments were superb. Overall a very good hotel.