Used hotel for one night saty whilst taking daughter back to university. Room was clean, comfortable and weel equipped. Hotel was of good standard and staff were attentive. Did not use the restaurant or other facilities in the evening but morning breakfast in the resturant was good. Would use again for a similar trip as there were no problems re access or parking which has been an issue with hotels we've used in the main city centre.
Had problems with a leak in the room, staff responded rapidly and gave us an upgrade to a new room. Reception staff very helpful and efficient. Didn't like queuing for breakfast especially as there were plenty of free tables. Nobody there to greet you on either morning so had to wait for someone to come. Did not seem enough staff to cope with the amount of guests.
I arranged a four night break with my wife to celebrate her birthday.
Our experience was wonderful from arriving and being given two glasses of champagne as our room wasn't quite ready, to leaving and our luggage being kept in their left luggage room whilst we waited for our train after check out.
I had arranged flowers and chocolates to be in our room on arrival and they were there waiting for us.
We enjoyed a superb afternoon tea, a very tasty Sunday lunch and two sessions each in the wonderful health spa.
Everything was just right with the room. The bed superbly comfortable and all the little extra touches just made the whole experience just so memorable. All the staff were very friendly and nothing was too much trouble and they all make you feel special.
I would recommend this hotel to anyone, it is the best.
Steve from Watford, Herts
For luxury spa treatments in the heart of York The Grand is the discerning choice - Set across a network of spacious rooms …More
"Best experience in 5 weeks of 5 star travel in UK"
The grounds were sensational and a joy to stroll through. The food for dinner was the best of anywhere we ate in UK by far and we ate at some very fine restaurants. The service was great and hard to believe you are in UK. The room was small but everything else made up for this.
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