Used hotel for one night saty whilst taking daughter back to university. Room was clean, comfortable and weel equipped. Hotel was of good standard and staff were attentive. Did not use the restaurant or other facilities in the evening but morning breakfast in the resturant was good. Would use again for a similar trip as there were no problems re access or parking which has been an issue with hotels we've used in the main city centre.
Having booked a premier I was disappointed on arrival to be given a small basic room which was quite dark. I asked to change and was given a lovely room with two large wi does a and excellent lighting.
The bathroom was very unusual. The toilet was so high I could not reach the floor, the side of the bath was also high but the hand basin was disproportionately shirt! The room was very clean.
The food was excellent but watch the plates as they are so hot. Breakfast was good but it is difficult to ask for anything in the restaurant as so few of the staff appear to speak English.
We were greeted at reception by a gentleman who very kindly took our bags. We were then informed that we had had our room upgraded at no extra charge which was a most pleasant surprise. We went for walk to the shops while we waited for our room as we were quite early. When we returned and was shown to our room it was nothing short of superb, very large comfy bed, amazing bathroom with double shower and bath and lots of space. We then went for a relaxing swim in the spa before checking out the whiskey lounge for a pre dinner drink. We then ordered room service which was prompt and delicious. A great night sleep was followed by a beautiful cooked breakfast to start off the day. Brilliant break and fantastic hotel, worth every penny. We shall definately be back sooner rather than later.
Steve from Lincoln
For luxury spa treatments in the heart of York The Grand is the discerning choice - Set across a network of spacious rooms …More
I stayed with my sister to celebrate her 50th birthday - she had never been to York, so was an excellent base with the added bonus of the spa on site. Our small, but very comfortable room, was situated in the old stables, and while exploring the Hall itself, we were delighted to see photographs of how the transformation from the old to the new had occurred. We were told that some of the rooms were haunted, and a certain chill came over us as we took the tour! The breakfast, included in the price, was delicious; cooked with local produce. During the afternoon of our second day, we booked into the spa. The ladies were friendly, helpful and skillful. The massages certainly relaxed our weary bodies! Although we only stayed one night, we made the most of our time but definitely would have liked to have stayed longer. We will be going back again soon...
Stayed in hotel while visiting with granddaughter in Middlesbrough. Somewhat lengthy drive each day but acceptable. Everything about hotel very nice. Food, cleanliness, front desk staff, especially breakfast service staff. Only issue was hangers in wardrobe (in room 124). Majority of them were bent and would not come off holder. Nearly impossible to hang trousers or shirt on hanger unless you can get it out.
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