Studio Suite | 1 bedroom, individually decorated, individually furnished, desk

Reviews of Clementine's Town House Hotel

4 out of 5
Clementine's Town House Hotel
4-5 St Peters Grove, Bootham, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 398 out of 684 reviews" "
Rating 8 - Good. 212 out of 684 reviews" "
Rating 6 - Okay. 53 out of 684 reviews" "
Rating 4 - Poor. 12 out of 684 reviews" "
Rating 2 - Terrible. 9 out of 684 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jayne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, staff lovely, easy short walk into York, would definitely stay again
Stayed 2 nights in Mar 2024
Response from HRH Group on 18 Mar 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay with us. We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with friendly staff, quality rooms and a beautiful lounge with lots of selection!
Stayed 1 night in Mar 2024
Response from HRH Group on 6 Mar 2024
Thank you for your feedback and high score rating! We are thrilled that you enjoyed your stay with us and we look forward to welcoming you back. Best wishes, HRH Group

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Clean and good facilities. Very attentive staff. Good location Would highly recommend
Stayed 1 night in Feb 2024
Response from HRH Group on 6 Mar 2024
Thank you for your perfect score rating and lovely feedback! We are delighted that you enjoyed your stay with us! We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

Lesley

Stayed 2 nights in Dec 2023
Response from HRH Group on 6 Mar 2024
Thank you for your perfect score rating! We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024
Response from HRH Group on 21 Mar 2024
Thank you for your perfect score rating. We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

Kath

Travelled with family
Liked: Cleanliness, amenities
Great position easy walking distance to Centre, quiet location Very comfortable and clean great staff
Stayed 1 night in Feb 2024
Response from HRH Group on 6 Mar 2024
Thank you for your perfect score rating! We are delighted that you enjoyed your stay with us! We hope that you choose to book with us again soon. Best wishes, HRH Group

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Clementine's Team on 6 Feb 2024
Thank you for such a fabulous review. We hope to see you again.Best Wishes,

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant hotel. We always stay here when in York. Fantastic decor and furniture, a great place to stay in a lovely, walkable area to the city centre.
Stayed 1 night in Jan 2024
Response from HRH Group on 6 Mar 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay with us and that you always stay with us! We hope to see you again soon and we look forward to welcoming you back! Best wishes, HRH Group

10/10 Excellent

Lorette, Harrogate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous few days, this is what a boutique hotel should be. Attentive staff, nothing was too much trouble. Beautiful quirky decor and 1st class rooms. Breakfast was tip too too. A must stay for all.
Stayed 2 nights in Dec 2023
Response from The Clementine's Team on 6 Feb 2024
Thank you for such a fabulous review. We hope to see you again. Best Wishes,

10/10 Excellent

Mal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clementine's Team on 6 Feb 2024
Thank you for such a fabulous review. We hope to see you again. Best Wishes,

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Am utterly amazing Hotel - we adore it!! Very minor gripe - please sort out the leaking shower in room 24!! Thanks. It’s our favourite but the leaking slightly let’s it down.
Stayed 3 nights in Oct 2023
Response from Laura on 29 Nov 2023
Dear Thom, Thank you for such a fabulous review. I can assure you the leaking shower in room 24 is now resolved. We hope to see you again.Best Wishes,

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 0.7 from centre of York
The positives. Quiet just off the main road leading into York. -Free complimentary guided tour Fri - Wed. We didn’t do one as we had already paid for one. -Nicely decorated. -Free halloween clementines. -Friendly staff. The negatives. £15 parking per day - this should be inclusive or cheaper in my opinion. I was blindsided by this at 11pm when we arrived, however I’m sure this is on the website and it’s most likely an error on my part for not checking. I will say this, this is our second stay and we will be returning in the summer.
Stayed 2 nights in Oct 2023
Response from The Clementine's Team on 1 Nov 2023
Thank you for reviewing your recent stay. We hope to see you again soon. Best Wishes,

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky, atmospheric decor .....
Cameron on the front desk (and later that night also manning the bar) was lovely and made us feel really welcome, he is a real credit to the hotel. The decor is really nice and very atmospheric but maybe a little dark when it comes to doing your hair and make up! Breakfast was nice but we really missed having fresh fruit with our granola. We only stayed one night and left straight after breakfast but if we had been there longer parking may have been an issue. The car park was completely full when we arrived just before check in time so we had to park on the road..... it is residents only but you're okay to park after 4pm until 10am. Had we been staying longer we would have wanted to leave the car at the hotel and walk into town. Despite these minor issues we'd be happy to stay there again.
Stayed 1 night in Oct 2023
Response from The Clementine's Team on 1 Nov 2023
Dear Wendy, Thank you for reviewing your recent stay and for mentioning our fabulous Cameron we are so lucky to have him. In future please do not hesitate to ask for fruit with your granola we can arrange this for you. We hope to see you again. Best Wishes,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay would highly recommend it to anyone
Stayed 1 night in Oct 2023
Response from The Clementine's Team on 1 Nov 2023
Thank you for such a wonderful 10 out of 10 review. We hope to see you again soon. Best Wishes,

8/10 Good

Yazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room was clean and staff were friendly. Waking distance to the city. Our room didn’t have a window in the bedroom (only in the bathroom) so it was very dark. For future guests, be aware that the day parking for £15 permits parking from check in to midday on the day of check out.
Stayed 1 night in Oct 2023
Response from The Clementine's Team on 1 Nov 2023
Thank you for reviewing your recent stay.We hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Lovely people, extremely small room. We were somewhat cramped
Stayed 1 night in Oct 2023
Response from The Clementine's Team on 1 Nov 2023
I am sorry to hear you found your room small, we offer a number of different room type some much bigger than others. In future please do not hesitate to contact us before arrival and we can put you in the most suitable room for your needs.Best Wishes,

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great with a few observations
Could do better water replenishment and more recycling bins. Also, a bit pricey with breakfast not being included. The staff were great (Nina & Cam). Parking was a bit of a challenge (crowded at times). Aside from those minor gripes, highly recommended
Stayed 2 nights in Oct 2023
Response from The Clementine's Team on 18 Oct 2023
Thank you for reviewing your recent stay. We hope to see you again in the future

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Room
This hotel was quirky and I couldnt fault it. We stayed in the After Eight room in the garden which as lovely. Definitely recommend.
Stayed 1 night in Sep 2023
Response from The Clementine's Team on 18 Sept 2023
Thank you for such a lovely 10/10 review

10/10 Excellent

Janice

Travelled with family, Travelled with group
Liked: Property conditions & facilities
The staff was amazing and very helpful. Best and cutest hotel we've stayed in duing our 2 week 5 hotel trip. Also Teddy looks grumpy but he's such a sweetheart and we loved the story on how he became the hotel cat. Thank you for a wonderful time and we wish we could have stayed much longer.
Stayed 1 night in Sep 2023
Response from The Clementine's Team on 1 Nov 2023
Dear Janice, Thank you for such a lovely review. We hope to see you again. Best Wishes,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room very comfortable. Fantastic shower. Great staff. Convenient location. Great bar and bar staff.
Stayed 1 night in Jul 2023
Response from The Clementine's Team on 18 Sept 2023
Thank you for such a lovely 5* review.We hope to see you again.

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, would recommend. 10/10, would stay again!
Stayed 3 nights in Aug 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel that we will continue to use time and time again 🙌
Stayed 1 night in Aug 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Lovely stay. Room was really nice. Would definitely recommend
Stayed 1 night in Jul 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Marte

Stayed 1 night in Jul 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Ross, Worcester Park

Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a little on the tight side but staff are very friendly and helpful.
Stayed 1 night in Jul 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Very beautiful room and a very friendly and helpful staff.
Stayed 2 nights in Jun 2023
Response from HRH Group on 16 Aug 2023
Thank you for your perfect score rating!We hope to see you again soon.Best Wishes,HRH Group

10/10 Excellent

Paula

Stayed 1 night in Jun 2023
Response from HRH Group on 21 Jun 2023
Thank you for your high score rating and feedback!We hope to see you again soon!Best Wishes,HRH Group

8/10 Good

FATI

Stayed 1 night in Jun 2023
Response from HRH Group on 21 Jun 2023
Thank you for your high score rating and feedback!We hope to see you again soon!Best Wishes,HRH Group

10/10 Excellent

Richard

Stayed 2 nights in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We hope to welcome you back soon.Best Wishes,HRH Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMENDED
Amazing - super friendly / helpful staff. Went with my partner, great room, really chilled atmosphere. Would definitely go again
Stayed 2 nights in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We hope to welcome you back soon.Best Wishes,HRH Group

4/10 Poor

Qi

Stayed 2 nights in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We hope to welcome you back soon.Best Wishes,HRH Group

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was tiny but the location was great.
Stayed 2 nights in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We hope to see you again in the near future.Best Wishes,HRH Group

10/10 Excellent

denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close for walking to town, great restaurants close, parking on site
Stayed 1 night in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We are pleased that you enjoyed your stay with us.We hope to see you again in the near future.Best Wishes,HRH Group

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb!
Stayed 1 night in May 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We are pleased that you enjoyed your stay with us.We hope to see you again in the near future.Best Wishes,HRH Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We are pleased that you enjoyed your stay with us.We hope to see you again in the near future.Best Wishes,HRH Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
A really great place to stay slightly away from the hustle and bustle, but within very easy walking distance. The room and communal areas were really well decorated and relaxing to hang out in. All of the staff were helpful and friendly. I loved that they provided a glass bottle of tap water for the room rather than individual plastic bottles. My only recommendation is for some quiet background music at breakfast to fill the silence and strained whispers.
Stayed 1 night in Apr 2023
Response from HRH Group on 14 Jun 2023
Thank you for your score rating and feedback!We are pleased that you enjoyed your stay with us.We hope to see you again in the near future.Best Wishes,HRH Group

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, can’t wait to go back 👍
Stayed 1 night in Mar 2023

10/10 Excellent

vicki

Stayed 1 night in Mar 2023

10/10 Excellent

Katie

Stayed 1 night in Mar 2023

10/10 Excellent

craig

Stayed 1 night in Feb 2023

10/10 Excellent

Adarsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
I enjoyed staying there, atmosphere there is great and staff are great. Room was spot less and quality toiletries.Only problem was the parking as it qaa paid.
Stayed 1 night in Feb 2023

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Lauren Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style and comfort
Amazing hotel, so stylish and beautifully decorated. The room was clean and comfortable with great amenities. The breakfast was delicious with a good choice. A lovely outdoor area, only 10 mins walk to the centre of York. Would definitely stay here again.
Stayed 1 night in Feb 2023

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning interior design, lovely staff, cosy and romantic. The perfect hotel. Absolutely beautiful!
Stayed 2 nights in Feb 2023

6/10 Okay

BEN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charming, but no warmth from staff!!?
Lovely Hotel, good styling decor and dressed well. The cleaning staff, lovely, chatty and funny too….the front of house staff the complete opposite? Abrupt and not interested…which was a shame, as the place has charm and style…the lady in reception greeted us with no welcome or interest! Informed me parking was chargeable, first I’d heard of this, website don’t say it costs…and that they are very busy..so chose your breakfast now? What…?? The room was as I have said, stylish and had some nice touches…warm too…but for the money I wouldn’t say worth it! The service from the front of house let the visit down for us…plus the breakfast was lacking..bacon rock hard, toast cold, just lacking for £200? The right idea/look for a boutique hotel but the wrong attitude to greet you with, shame as I wouldn’t return on that basis alone! At 200pounds a night, I’d at least expect some interest in us, after all it’s a small bespoke place…when we left it was ‘your checking out then, right…bye!’ Nothing else or more….York is lovely…the hotel was too, just a shame that lack of interest, fake or not…would of been and should of been better.
Stayed 1 night in Feb 2023

8/10 Good

Sarah

Stayed 1 night in Feb 2023