Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Canada

Very nice hotel

Posted 22-Jul-2015
Good hotel and quite comfortable. Rooms and ensuite bathrooms are a good size. Convenient location to the motorway with quite access to Lake District and Yorkshire area.
3 out of 5
for Everyone
by A verified traveller

1 night stopover

Posted 17-Jun-2015
Pros: Convenient location, modern decor, spacious bar and dining area, comfortable, clean, ensuite accommodation.Friendly, efficient staff and manager.
Cons: Check that lighting/fans etc. are all working daily and fix as necessary.
Location: Ideally located for breaking long journey from southeast to Northumberland/ Scotland.
Our experience was mostly good, the room clean and comfortable,however we had asked for a quiet room on arrival, which we did not get . Two lights were not working,neither was the bathroom extractor fan,but we did not know this until we retired for the night. The staff and service was friendly and efficient,we enjoyed a well cooked and presented evening meal in pleasant surroundings. Breakfast was equally good with ample choices. When we were asked about our stay,the staff and manager were very considerate and concerned to put things right. We felt that we were listened to and very fairly compensated for the problems we had had. We would definitely recommend and use this hotel again.
5 out of 5
for Everyone
by A verified traveller from Hamilton

Great hotel, can't ask for more.

Posted 23-May-2015
Stayed for one night on business, great location. Friendly staff and good food. The rooms were clean and comfortable
2 out of 5
by A verified traveller from Manchester

Rude staff and too noisy

Posted 11-May-2015
The staff were rude and unwelcoming, the hotel had a party and didn't care about the guests who had to endure the noise level. The breakfast was cheap food and not worth the price
4 out of 5
for Business Travellers
by Stuart from Brighouse

Midweek Newcastle area

Posted 30-Apr-2015 on Hotels
Good midweek stay.
4 out of 5
for Personal Event
by Julie from Shipley

excellent hotel but choose room location carefully

Posted 22-Apr-2015 on Hotels
Avoid room 127 or any others overlooking flat roof as the constant hum of some kind of vent/extraction fan means little sleep. Excellent hotel otherwise. (Id requested a quiet room on booking) i was assured on check out they could have changed my room but i wasn't aware of the noise until i was all unpacked, had got into bed, lights out and switched air conditioning noise off. shame because the beds are to die for. So comfy. Leisure club is immaculate, steam room heavenly. Just check on timings for childrens' swimming lessons that take place there if you want a peaceful swim. I passed the time in the lovely quiet gym until the pool was quiet.
5 out of 5
for Getaway With Friends
by Joy from Sheffield

Excellent all round

Posted 21-Apr-2015 on Hotels
Not really too bothered about location as we had plans but it was situated perfectly for the plans we had straight off A1 perfect.
5 out of 5
for Couples
by Darren from Lincoln

Great service at the Holiday Inn

Posted 13-Apr-2015 on Hotels
Great customer service and pleasant experience from start to finish.
5 out of 5
for Everyone
by A verified traveller from Hull

Great hotel

Posted 11-Apr-2015
We enjoyed a lovely time at the hotel, rooms very clean and modern, hotel staff very helpful. We used all the facilities, swimming pool, sauna, gym all excellent. Also enjoyed a wonderful meal in the italian restaurant on the evening. Good breakfast in the morning, plenty of free parking, what more could you want?
4 out of 5
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was good on the inside, as it looks from the outside. Would certainty stay again.