Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

1 night stopover

Posted 17-Jun-2015
Pros: Convenient location, modern decor, spacious bar and dining area, comfortable, clean, ensuite accommodation.Friendly, efficient staff and manager.
Cons: Check that lighting/fans etc. are all working daily and fix as necessary.
Location: Ideally located for breaking long journey from southeast to Northumberland/ Scotland.
Our experience was mostly good, the room clean and comfortable,however we had asked for a quiet room on arrival, which we did not get . Two lights were not working,neither was the bathroom extractor fan,but we did not know this until we retired for the night. The staff and service was friendly and efficient,we enjoyed a well cooked and presented evening meal in pleasant surroundings. Breakfast was equally good with ample choices. When we were asked about our stay,the staff and manager were very considerate and concerned to put things right. We felt that we were listened to and very fairly compensated for the problems we had had. We would definitely recommend and use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Great hotel, can't ask for more.

Posted 23-May-2015
Stayed for one night on business, great location. Friendly staff and good food. The rooms were clean and comfortable
2 out of 5
by A verified traveller from Manchester

Rude staff and too noisy

Posted 11-May-2015
The staff were rude and unwelcoming, the hotel had a party and didn't care about the guests who had to endure the noise level. The breakfast was cheap food and not worth the price
5 out of 5
Recommended
for Everyone
by A verified traveller from Hull

Great hotel

Posted 11-Apr-2015
We enjoyed a lovely time at the hotel, rooms very clean and modern, hotel staff very helpful. We used all the facilities, swimming pool, sauna, gym all excellent. Also enjoyed a wonderful meal in the italian restaurant on the evening. Good breakfast in the morning, plenty of free parking, what more could you want?
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was good on the inside, as it looks from the outside. Would certainty stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for our visit to Catterick

Posted 23-Mar-2015
The staff are the greatest asset in this Hotel, always helpful and pleasant, the room was clean and in good condition but the heating was poor and the bathroom fan droned on long after the light had been turned off, very noisy. Breakfast although plentiful, the cooked food was left under heat lamps for too long and was somewhat dried up.
1 out of 5
by A verified traveller

Arrived at 11.15 pm and they had sold my room !!

Posted 19-Mar-2015
Cons: Make sure they keep your room if you pay for it !!!!
After booking with Expedia and arriving at 11.15 pm after travelling up from London by car, was told no room available (the manager told me central reservations had over booked, but when I asked for that number he did not have it !!!!!). They suggested they would get me a cab to take me to a sister Holiday Inn at Doncaster 30 minutes away, to which I suggested they find somewhere nearer, and ended up over the roundabout at the 1 star Travel Lodge past midnight.
4 out of 5
Recommended
for Couples
by Graham from Leicester

Worth a visit

Posted 17-Mar-2015 on Hotels
Stayed at the hotel one night for a nearby birthday party. Would stay again if in the area. Bed very comfy and staff obliging.
4 out of 5
Recommended
for Business Travellers
by phillip from Halkyn

Very nice stay

Posted 16-Mar-2015 on Hotels
Good size room clean & tidy.Restraunt very good would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

visiting family

Posted 24-Feb-2015
Pros: modern, excellent furnishings and layout, comfortable, reasonable and nice friendly staff
Location: went into Richmond - gorgeous old fashioned centre
arrived quite late, but reception staff were lovely and helpful (much more than our last visit). Room was good. Only negative, it puzzles us why the room cleaners leave obviously used glasses of water in bedside tables?!? Food - v good Service - v good