Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamilton

Great hotel, can't ask for more.

Posted 23-May-2015
Stayed for one night on business, great location. Friendly staff and good food. The rooms were clean and comfortable
2 out of 5
by A verified travellerfrom Manchester

Rude staff and too noisy

Posted 11-May-2015
The staff were rude and unwelcoming, the hotel had a party and didn't care about the guests who had to endure the noise level. The breakfast was cheap food and not worth the price
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hull

Great hotel

Posted 11-Apr-2015
We enjoyed a lovely time at the hotel, rooms very clean and modern, hotel staff very helpful. We used all the facilities, swimming pool, sauna, gym all excellent. Also enjoyed a wonderful meal in the italian restaurant on the evening. Good breakfast in the morning, plenty of free parking, what more could you want?
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was good on the inside, as it looks from the outside. Would certainty stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for our visit to Catterick

Posted 23-Mar-2015
The staff are the greatest asset in this Hotel, always helpful and pleasant, the room was clean and in good condition but the heating was poor and the bathroom fan droned on long after the light had been turned off, very noisy. Breakfast although plentiful, the cooked food was left under heat lamps for too long and was somewhat dried up.
1 out of 5
by A verified traveller

Arrived at 11.15 pm and they had sold my room !!

Posted 19-Mar-2015
Cons: Make sure they keep your room if you pay for it !!!!
After booking with Expedia and arriving at 11.15 pm after travelling up from London by car, was told no room available (the manager told me central reservations had over booked, but when I asked for that number he did not have it !!!!!). They suggested they would get me a cab to take me to a sister Holiday Inn at Doncaster 30 minutes away, to which I suggested they find somewhere nearer, and ended up over the roundabout at the 1 star Travel Lodge past midnight.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

visiting family

Posted 24-Feb-2015
Pros: modern, excellent furnishings and layout, comfortable, reasonable and nice friendly staff
Location: went into Richmond - gorgeous old fashioned centre
arrived quite late, but reception staff were lovely and helpful (much more than our last visit). Room was good. Only negative, it puzzles us why the room cleaners leave obviously used glasses of water in bedside tables?!? Food - v good Service - v good
3 out of 5
Recommended
for Couples
by Davidfrom Harrogate

Nice hotel but take your ear plugs!

Posted 17-Feb-2015 on Hotels.com
Great hotel, with a contemporary interior. Only let down by a lack of procedures to safeguard customers. Also take your earplugs if you don't want to hear all other guests arguing at 2am.
5 out of 5
Recommended
for Couples
by colinfrom portsmouth

our stay

Posted 16-Feb-2015 on Hotels.com
we only stayed the one night but our stay could not have been better , a quick and easy check in , great service in the bar and the cooked breakfast buffet the next morning was lovely, the room was bright and tidy and very clean .
5 out of 5
Recommended
for Couples
by Rfrom Manchester

Wedding weekend

Posted 03-Feb-2015 on Hotels.com
This place is just a pleasure to stay in, don't be put off by the outside pictures, as once your in it is a wonderful place to stay, The staff are so helpful and the meals are yummy, We will recommend this place to all.