Ratings based on 912 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean Place to Stay

Posted 23-May-2015
This hotel was clean, adequate with very friendly staff. The rooms were large enough with good size shower facilities. The breakfast buffet was very good with lots of choice. Especially the waffle making machine. I would def stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
stayed overnight for a business meeting, really can't fault the hotel in any way
5 out of 5
Recommended
for Couples
by A verified travellerfrom Melbourne

Well placed for the city sights

Posted 14-May-2015
Great modern hotel. Lovely clean facilities. Excellent FREE breakfasts with a very large range of cooked, chilled and fresh foods. Staff very friendly. Opposite a "Gentlemens Club", but the polo and lacrosse players never seemed to make any noise at all.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockton

Great hotel

Posted 13-May-2015
Central location and walkable to Rail Station and York centre. Reception were very friendly gave us a map of the centre and pointed out where we wanted to go. Room and Bathroom were Clean and Bright. Breakfast was good with plenty of choice with fresh fruit and choice of hot food. Overall a good stay
4 out of 5
Recommended
for Everyone
by A verified travellerfrom penrith

good clean hotel

Posted 06-May-2015
Pros: handy for city
handy for city centre a good clean hotel all you need for a stay in york
5 out of 5
Recommended
for Everyone
by A verified travellerfrom middlesbrough

Very nice hotel, all you will need

Posted 03-May-2015
Great location just near centre of town but quiet. Easy to find and park. Staff very friendly and hotel immaculate. Breakfast was brilliant with great choice. Very nice stay
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel close to train station

Posted 02-May-2015
Pros: Quality of rooms.
Cons: Breakfast should serve proper eggs!
Perfect for a weekend break in York, nice breakfast, great rooms, clean, friendly staff and very convenient location for the attractions of York!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle Upon tyne

Great location, professional, friendly staff

Posted 29-Apr-2015
Pros: Location, room, staff
Cons: Quality of cooked breakfast, as a buffet was used the hot food was not at it's best.
Location: Location ideal, city centre only a five minute walk. Easy access to Jorvik centre, York dungeon, railway museum and the shops.
Hotel ideally situated to visit all the attractions that York had to offer. Rooms were clean, well presented and the bed ensured a good nights sleep. The hotel staff were excellent very approachable and friendly, offering advice on transport and places to visit. We had a very enjoyable stay and we would use the hotel again without hesitation.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Got a little more than had bargained for!

Posted 27-Apr-2015
Pros: No matter their position every member of staff you encounter says hello. Older waiter clearing b'fast tables makes an effort to engage in conversation
Cons: If it is policy to allocate single females to an upper floor then this needs to happen every time. Did not happen on this occasion
Location: Good location. Got taxi to and from event I attended but would probably feel safe enough walking back to the hotel on own
Was allocated a basement room (6) with not a very wide floor to ceiling window that overlooks a passage with a fence and a storage area. If you looked up you saw the railings of the ground floor onto the street but room not at all overlooked by general public. Sheer striped voile at windows and a black out blind Not a major issue until the am when felt the need for more light and opened both blind and voile ( that continues past the window making you think the window is wider than it is) and had room light on. Standing with just a towel after a shower was shocked to find a staff member walking past the window and going into locked storage/aircon unit area. Hid behind the wall and waited until he had left. Drew voile back but kept light on. 5 mins later another staff member came out of locked area with a bike. Advised reception that there should be a warning on the fence visible to the guest that this area is used by staff or staff must refrain from walking past. If the passageway continues to be used for access then it means the room is not suitable because there is not enough light in the room without overhead lights and the voile and blind open. Reception apologised but this must surely have been an issue before... Toaster even when on recommended settings does not toast adequately so you have to put through twice and hot food then goes cold. Big selection of food at breakfast and no delays ( bar the toast!) Bed v comfortable. Shower pressure could be stronger.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom durham

Excellent location

Posted 22-Apr-2015
Great welcome room fantastic breakfast excellent