Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from York

Lovely hotel

Posted 21-Sep-2014
Everything was great! The hotel had a lot of character. The breakfast was nice and the staff were really helpful. Thanks for giving us a great stay!
2 out of 5
by A verified traveller

Customer Service

Posted 01-Sep-2014
Pros: The room was Ok.
Cons: Putting the staff on a customer service course which is the bread and butter of this industry.
Location: Plenty of restaurants and things to see.
I arrived at the Hotel and stated to the receptionist that I had booked a room. I was greeted by sarcasm and absolutely no customer service by the receptionist which did not put me at ease at staying in this Hotel. I would not recommend a stay here as the staff I met were extremely unhelpful with zero customer service.
3 out of 5
Recommended
for Everyone
by A verified traveller from Preston

This hotel is well positioned close to the city.

Posted 29-Aug-2014
Pros: The hotel is full of character and is a building of grand proportions . It has a relaxing atmosphere with a lovely welcoming entrance .
Cons: The food was only average but there is huge selection of eating establishments close by. Real fire in the impressive hall/reception would be a hit!
Location: Excellent location within walking distance of the city and the racecourse.
Good value break close to the busy city of York. This hotel is ideal for all the family as a good base for a stay in this area,
5 out of 5
Recommended
for Everyone
by A verified traveller from b

Nice quite hotel

Posted 27-Aug-2014
Very welcoming and friendly . beautiful inside and out. lovely comfortable room. Lovely big bed.
3 out of 5
by A verified traveller

Close to town centre

Posted 22-Aug-2014
Room was great, they have not forgotten putting cot as we have been asked for it. But the breakfast was terrible. For £8.50 I would expect more.. No mushrooms, scrambled eggs were wore off probably so they tried to fix it up with milk. Yuk..
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel close to city centre with free parking

Posted 16-Aug-2014
Pros: Comfort, price and convenience.
Location: Easily walkable into city centre.
Hotel entrance has no sign, but was otherwise easily found. Grand Victorian / Arts and Crafts inside with fabulous staircase and stained glass windows, and very good value dinner. Breakfast not free as advertised, but good value at £8.50.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 05-Aug-2014
Lovely hotel which is situated close to York centre (about 10 min walk). Hotel is very clean and staff friendly and very helpful.
3 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

A nice surprise

Posted 03-Aug-2014
Pros: Location , staff, price
Cons: Wifi in rooms
I was dreading my visit after reading so many negative comments on various websites, however I found the hotel to be clean, the staff courteous and I had a pleasant stay. We were in the lodges at the back of the hotel which were very quiet despite it being a race weekend. The location is excellent: close to the race course , the train station and the city centre. I can't comment on food or drink, as we did not use the hotel restaurant or bar
5 out of 5
Recommended
for Everyone
by A verified traveller from county durham

nice hotel close to york races

Posted 28-Jul-2014
Pros: overall the hotel was fine , breakfast good and also had a sandwich for lunch which was very good and priced ok.
Cons: maybe make some more parking spaces
Location: only the race course
we booked this hotel to see the Beach Boys at york races, very close and easy to find, however there was no where to park the car as the all the spaces were taken due to the hotel being full.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good budget hotel in a lovely building

Posted 20-Jul-2014
Pros: Walkable from station/city centre, lovely central lounge with leather seating and grand staircase, ok on-site pub and patio (limited beer selection).
Cons: Wifi was weak & only in lounge but they said it was being upgraded soon. "Continental" breakfast was just cereal and canned fruit, not worth 5£.
Location: 10-15 minute walk outside the city walls near a number of pubs, restaurants and a local Sainsbury's.
Stayed for two nights on some of the hottest days of the year and played tourist walking in to town to see the old walls and museums.