Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

great

Posted 02-Oct-2014
10 mins walk fron the train station but everything is great
5 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

friendly and welcoming great log fire

Posted 22-Sep-2014
Pros: friendly staff great foyer and log fire
Cons: parking - not enough!!
great stay - here for the uni open day and ideal for both myself and my daughter
2 out of 5
Recommended
for Everyone
by A verified traveller from stockton on tees

Cheap hotel

Posted 22-Sep-2014
Pros: Location
Cons: Updating in the courtyard rooms, and more cleanliness
Location: Bars and restaurants are within 10mins
We have stayed at this hotel before and it was ok, but the last time we stayed we stayed in the courtyard rooms, I didn't feel safe at all. The bed was comfy but the bathroom was awful. Black mould in the tiles and just overall dirty. I couldn't even have a cup of tea as there was floating bits in it. When I looked in the kettle it was awful. Staying elsewhere next time I visit york
5 out of 5
Recommended
for Everyone
by A verified traveller from York

Lovely hotel

Posted 21-Sep-2014
Everything was great! The hotel had a lot of character. The breakfast was nice and the staff were really helpful. Thanks for giving us a great stay!
2 out of 5
by A verified traveller

Customer Service

Posted 01-Sep-2014
Pros: The room was Ok.
Cons: Putting the staff on a customer service course which is the bread and butter of this industry.
Location: Plenty of restaurants and things to see.
I arrived at the Hotel and stated to the receptionist that I had booked a room. I was greeted by sarcasm and absolutely no customer service by the receptionist which did not put me at ease at staying in this Hotel. I would not recommend a stay here as the staff I met were extremely unhelpful with zero customer service.
3 out of 5
Recommended
for Everyone
by A verified traveller from Preston

This hotel is well positioned close to the city.

Posted 29-Aug-2014
Pros: The hotel is full of character and is a building of grand proportions . It has a relaxing atmosphere with a lovely welcoming entrance .
Cons: The food was only average but there is huge selection of eating establishments close by. Real fire in the impressive hall/reception would be a hit!
Location: Excellent location within walking distance of the city and the racecourse.
Good value break close to the busy city of York. This hotel is ideal for all the family as a good base for a stay in this area,
5 out of 5
Recommended
for Everyone
by A verified traveller from b

Nice quite hotel

Posted 27-Aug-2014
Very welcoming and friendly . beautiful inside and out. lovely comfortable room. Lovely big bed.
3 out of 5
by A verified traveller

Close to town centre

Posted 22-Aug-2014
Room was great, they have not forgotten putting cot as we have been asked for it. But the breakfast was terrible. For £8.50 I would expect more.. No mushrooms, scrambled eggs were wore off probably so they tried to fix it up with milk. Yuk..
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel close to city centre with free parking

Posted 16-Aug-2014
Pros: Comfort, price and convenience.
Location: Easily walkable into city centre.
Hotel entrance has no sign, but was otherwise easily found. Grand Victorian / Arts and Crafts inside with fabulous staircase and stained glass windows, and very good value dinner. Breakfast not free as advertised, but good value at £8.50.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 05-Aug-2014
Lovely hotel which is situated close to York centre (about 10 min walk). Hotel is very clean and staff friendly and very helpful.