Ratings based on 518 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
73% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Perfect location

Posted 24-Feb-2015
Room was in the basement with no window so dont book no view, bog standard but had a broken shower head and a bathroom light out. Cleaner didnt clean or change towels, just plonked a box of drinks sachets on the table.
3 out of 5
for Everyone
by A verified travellerfrom s

Poor stay

Posted 23-Feb-2015
The entertainment wasn't on long enough and the queues for the bar and for breakfast were ridicules so I would say it was poor
1 out of 5
by A verified travellerfrom Hull

wouldnt recommend this hotel to my worse enemy

Posted 22-Feb-2015
Pros: only stayed 1 night
Cons: staff ,food training
Location: location good
terrible, shower head hit my head, took agea to book in, food was disgusting
3 out of 5
for Everyone
by A verified traveller

Valentine break

Posted 16-Feb-2015
Stayed for one night in the room without a view, room spacious and clean, can image these get really hot in the summer, mattress hard not soft, towels were the size of tea towels, breakfast was ok. Nice to have proper orange juice not watered down as some hotels do. Bar prices can be expensive. Parking a nightmare, just go straight to the Palm Court car parking, £10 for 24 hours. The Grand is quite central to the shops, bars and eating out.
3 out of 5
for Everyone
by A verified traveller

could do with a refurb hotel looks tired

Posted 09-Feb-2015
we like dogs but don't think that they should stay in a hotel they was running around the bar area
2 out of 5
by A verified travellerfrom b

Oh dear

Posted 02-Feb-2015
Sorry but wasn't for us.the room was a dungeon breakfast was dire. Never again
1 out of 5
by A verified travellerfrom south yorkshire

Good location, bad hotel

Posted 30-Jan-2015
When we arrived after a two hour journey. There was no hot water.the room was freezing .no radiator on.i went to see someone at reception. To be told that.there was a problem with the boiler and they might get it working the following day.which they did.when i asked about heating i was told they come on automatically and wouldn't until 5pm. Bearing in mind this is 23rd January.our room was in the basement with no windows. Spend more money and go to a different hotel!!!
4 out of 5
for Couples
by A verified travellerfrom hull

What you should expect

Posted 27-Jan-2015
Pros: Location, near by parking,. Also close to the train station if you arriving by rail.
Cons: Yes a little tired but you get what you pay for
Location: Good location overlooking the beach.
This is not a five star hotel which some people forget when leaving their comments. The hotel is clean and staff friendly. It is in a good location and I would say value for money if you are looking to get away for a couple of days. We will definitely revisit some time in the future. Sue
4 out of 5
for Business Travellers
by A verified travellerfrom Barnsley

Handy for amenities

Posted 25-Jan-2015
The hotel is good for the central amenities& south beach &esplanade access. The room I had was spacious with en suite. The courtesy tray was lacking & would have been more tempting with a variety of biscuits. The room was okay for what I req'd for work but not if I was on holiday, but saying that there are better more expensive rooms.
2 out of 5
by A verified traveller

Very dissapointing'

Posted 23-Jan-2015
Pros: The stairs,the breakfast.
Cons: LOTS
Location: Good shopping
Dissapointment all round,tiny room with a tiny window looking out to across the road to scaffolding on the hote lacross the road..Bingo was the main prioriy and entertainment was on too late.Parking and paying for it was way out of order if you moved from your spot,if you where lucky to find one,would be taken almost immediately by other drivers trying to find a space themselves.We where that disappointed we left two days early.Do I get a refund,i doubt it.