Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
72% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Peterlee

Worst hotel

Posted 09-Sep-2014
Pros: nothing
Cons: Everything
Location: location is ok Things to do depend on weather.
Worst hotel I've e ver stayed in. 30 mins to check in. The hotel is run down and unclean from the entrance doors to the roof. If this is stiil open in 12 months I'll be surprised.
1 out of 5
by A verified traveller from Midlands

worst hotel room ever

Posted 06-Sep-2014
Pros: It was central
Cons: Don't put customers in these rooms. Put two people on at breakfast to check names off. Therefore cutting waiting times by half.
it said we had no view so presumed no sea view We were told our room was three floors down. It had no window at all. We never slept all night as it was far too hot asked to be moved but no room available. Lift not always available even with luggage. Would never stay here again or recommend it. Only positive we only had one night there.
4 out of 5
for Everyone
by A verified traveller from Leeds

The Grand Hotel Scarborough

Posted 04-Sep-2014
Pros: The atmosphere, decor, staff & jacuzzi bath!
Cons: It needs some money spending to smarten it up, repairs need keeping up to.
Location: Excellent location overlooking the south parade, easy walk DOWN to the sea, not so easy back (use the tram car) LOTS of steps
This is wonderful old hotel, yes it does need a bit of attention here and there (it was actually getting a bit of a repaint in the entrance whilst we were there) but it has a great atmosphere and we love just walking around looking at the magnificent decor and ballrooms. It can be a bit 'pot-luck' with the rooms but you get that at any hotel, we have stayed before in an internal room (which was fine) but this time we were up on the 6th floor, no view unfortunately, with a very low roof beam at one side but not an issue. It was a little noisy sometimes as we were also right next to the lift so we could hear people talking as they were waiting. Great Spa type jacuzzi bath though which my partner delighted in filling with bubbles (beware, you don't need much bath gel to make a lot of bubbles!). All in all we enjoyed our stay and will be back again soon.
1 out of 5
by A verified traveller from gainsborough

Would not stay again!

Posted 01-Sep-2014
Booked a double room and got a bed not much bigger than a single-pushed against the wall! Moved room, staff not helpful, and the smell in the bathroom was horrendous. Would definitely not recommend or stay in one of -floor rooms. Only good thing was we had only booked one night!
3 out of 5
for Everyone
by A verified traveller from k

It was nice, however the room was very hot.

Posted 27-Aug-2014
Staff very helpfull, room was hot and hall ways smelt of damp... But over all very good!
2 out of 5
by A verified traveller from Co Durham

Disappointing ..

Posted 27-Aug-2014
Pros: Location
Cons: Staff customer services
Location: Great location. near shops and beach..
On arrival we were allocated room on - 3rd floor , could smell dampness walking along corridor and on entering room was met with dark dinghy room having no windows, which made my wife have a panic attack ,, we were told the hotel had no more rooms available so had to book into a b&b for that night, on our return next morning we were given alternative room on 1st floor for our 2nd night stay which was comfortable, but our 2day break turned out more expensive having to pay for alternative accom on our 1st night stay ... When we booked this holiday when we put in our requirements it came up with " We recommend THIS room for your stay" with a picture of a room with windows , would never have booked if we had known there was a chance of having a room 3 floors below ground !!
1 out of 5
by A verified traveller from Blackburn

Go to Travelodge across the road

Posted 26-Aug-2014
First room twin not double as requested no shower. Second room better but dirty with cobwebs. Took 2 hours to complete check in and room change due to the number of people complaining or leaving after seeing their rooms. Spa bath did not work and tripped the electricity. Should be renamed because no way was it Grand. In need of complete refurbishment . Still enjoyed Scarborough and would return but not to The Grand.
1 out of 5
by A verified traveller from Newcastle upon Tyne


Posted 26-Aug-2014
Location: apart from the parkimg fiasco lots to do
We have never in all the hotels we have stayed in been to one as bad as this one!! On arrival we had to wait a hour to book in,admittedly it was very busy but no apologies for having to wait! On receiving our room key we then had to find somewhere to park,over 2 hours of driving round to find somewhere which when we did eventually find a space it ended up costing us over £20.00 for 2 days!!! Upon entering our room we were to say the least gobsmacked! It was horrendous,wallpaper peeling off the walls,holes in carpet,radiator broken and the veiw was a BRICK WALL 3foot away from the window! We then read a flier saying we can pay extra to have an upgrade,didnt want to spend anymore money out but couldnt bear to think of us staying in that room for 2 nights. Off we go to reception to ask for an upgrade,after queing for another half hour we are then told no upgrades available. That was after having to tell the recepionist why we didnt like our room,she didnt give 1 hoot that we were unhappy. We had to endure 2 nights in the room but I can honestly say we will never return to that hotel again. I did fill in the comment card but I know for a fact i will never hear anything,Im sure it will have been filed in the bin! I must point out that 2 couples wqalked out of the hotel refusing to stay because of the state of the rooms. I wanted to as well but we paid good money to get away,unbeknown to us it was going to be a horrible weekend! NEVER AGAIN WILL WE STAY THERE!!!!
2 out of 5
by A verified traveller

Room not clean

Posted 26-Aug-2014
Boring wouldn't stay here again Wasn't allowed in restaurant unless we upgraded window wouldn't stay open and bathroom was dirty
1 out of 5
by A verified traveller

Never again

Posted 23-Aug-2014
Had to be upgraded room not clean mould around the bath and bath mat disgusting, view of a wall. Was upgraded after. Complaining, but even so breakfast was appalling coffee had not taste, bacon fatty and tinned fruit no fresh.