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Reviews of The Palace of the Lost City at Sun City Resort

5 out of 5
The Palace of the Lost City at Sun City Resort
Sun City Resort, Moses Kotane, North West

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 564 reviews" "
Rating 8 - Good. 149 out of 564 reviews" "
Rating 6 - Okay. 45 out of 564 reviews" "
Rating 4 - Poor. 28 out of 564 reviews" "
Rating 2 - Terrible. 13 out of 564 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nazafarin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024
Response from Dee on 17 Apr 2024
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 Excellent

Kirstine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024
Response from Francois du Toit on 9 Apr 2024
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 Good

Vuk

Travelled with family
Liked: Staff & service, amenities
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Stayed 2 nights in Feb 2024
Response from Yanga on 24 Feb 2024
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 Excellent

Elsabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Stayed 3 nights in Jan 2024
Response from Francois du Toit on 28 Jan 2024
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 Excellent

Oren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Stayed 3 nights in Jan 2024
Response from Francois du Toit on 28 Jan 2024
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

8/10 Good

Hanna

Stayed 2 nights in Dec 2023
Response from Francois du Toit on 28 Jan 2024
Dear HannaThank you for your ratingKind regards

10/10 Excellent

randell

Liked: Cleanliness, staff & service, amenities
Response from Yanga on 24 Feb 2024
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

10/10 Excellent

Manesh

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful and will be back!
Stayed 2 nights in Nov 2023
Response from Yanga on 2 Dec 2023
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

10/10 Excellent

Anita

Travelled with partner
Liked: Amenities, property conditions & facilities
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Stayed 4 nights in Nov 2023
Response from Francois du Toit on 19 Nov 2023
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 Excellent

J E

Stayed 1 night in Nov 2023
Response from Francois du Toit on 19 Nov 2023
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 Excellent

Jose Luiz, Porto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yanga on 16 Nov 2023
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Brett, Harare

Stayed 4 nights in Oct 2023
Response from Yanga on 28 Nov 2023
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend 5stars
Stayed 8 nights in Oct 2023
Response from Francois du Toit on 30 Oct 2023
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 Excellent

Kelly-Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
Stayed 2 nights in Oct 2023
Response from Francois du Toit on 26 Oct 2023
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 Excellent

Mousin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is the food in the hotel is not HALLAL
Stayed 2 nights in Oct 2023
Response from Yanga on 21 Oct 2023
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
Stayed 2 nights in Oct 2023
Response from Yanga on 31 Oct 2023
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Huw

Liked: Staff & service, property conditions & facilities, room comfort
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
Stayed 3 nights in Oct 2023
Response from Yanga on 17 Oct 2023
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Yanga on 17 Oct 2023
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Aug 2023
Response from Francois du Toit on 20 Sept 2023
Thank you for your amazing reviewKind regards

10/10 Excellent

Shane

Liked: Staff & service
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
Stayed 1 night in Sep 2023
Response from Francois du Toit on 20 Sept 2023
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 Excellent

Florencia

Stayed 2 nights in Sep 2023
Response from Francois du Toit on 8 Sept 2023
Dear FlorenciaThank you for your ratingKind regards

10/10 Excellent

Renaud, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
Stayed 6 nights in Aug 2023
Response from Francois du Toit on 8 Sept 2023
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 Good

Tebogo

Stayed 2 nights in Aug 2023
Response from Francois du Toit on 20 Sept 2023
Dear TebogoThank you for rating usKind regards

10/10 Excellent

Craig

Travelled with group
Liked: Amenities, property conditions & facilities
Great stat
Stayed 2 nights in Aug 2023
Response from Francois du Toit on 20 Sept 2023
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
Stayed 1 night in Aug 2023
Response from Yanga on 22 Aug 2023
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 Excellent

Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
Stayed 3 nights in Aug 2023
Response from Yanga on 22 Aug 2023
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place it self is unique, we do like it a lot.
Stayed 2 nights in Jul 2023
Response from Dee on 19 Jul 2023
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 Good

Thoa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
Stayed 13 nights in Jun 2023
Response from Dee on 13 Jul 2023
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
An experience everyone needs to have.
Stayed 6 nights in Jun 2023
Response from Francois du Toit on 11 Jun 2023
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Yanga on 5 Jun 2023
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager

10/10 Excellent

Sally

Stayed 3 nights in May 2023
Response from Yanga on 24 Jun 2023
Dear Sally,Thank you for sharing your rating with us. We appreciate your feedback, and we look forward to welcoming you back in the future. Kind regards, Yanga Zito

8/10 Good

Nikrouz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property Top of the line on every thing except: No privacy in the shower for two men traveling together Shower water extreme tempeture fluctuations Steaming hot or ice cold
Stayed 3 nights in May 2023
Response from Yanga on 21 May 2023
Dear, NikrouzThank you for sharing your review with us, we appreciate your feedback. We have noted your concerns regarding our shower facility, and we will address the matter. We are indeed happy to know that you enjoyed your overall stay with us.We look forward to welcome you back.Kind regards,Palace Management.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences of our family's life. It was super super wonderful. We woukd recommend this stay to everyone.
Stayed 8 nights in Apr 2023
Response from Francois du Toit on 20 May 2023
Dear Robertthank you so much for your review and 5 star rating!!It will be our pleasure to welcome you back to The Palace.Kind regards

8/10 Good

Baozhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dodo on 27 Apr 2023
Dear Baozhu,Thank you for taking time to give us feedback.Kind Regards,Dorah

8/10 Good

KLAUS CHRISTIAN

Stayed 2 nights in Apr 2023
Response from Francois du Toit on 20 May 2023
Dear KlausThank you for rating usKind regards

8/10 Good

Renee Le, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort in general was beautiful, the grounds were amazing and the story behind the whole resort is provocative. The 2 things that bothered us were 1) The service on the day that we arrived was outstanding but on the 2nd day we went for breakfast and the room (truly beautiful) was so jammed with people who came for breakfast that the wait staff had trouble keeping up. The room is made for about 200 people but there must have been almost 400. There was about a 30-minute wait in line. 2) That same day we were to have received a room cleaning sometime before lunch and the cleaning person didn't show up until 3:00 pm, then we were to receive a turndown service during our dinner and she never showed up. You have to realize that the resort is supposed to be a 5-star resort, as such, there are certain aspects of service that they are supposed to deliver. For this reason, we are lowering their rating to 4.5 stars.
Stayed 3 nights in Mar 2023
Response from Francois du Toit on 22 Mar 2023
Dear ReneeThank you so much for your detailed review of your stay with us.Your feedback is appreciated and has been shared with the team.Kind regards

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property really is the Palace of Africa and an amazing place to stay. Unfortunately aging room amenities lead to non-functional products. While plenty of staff around the palace the attention to detail and customer experience from a service stand point is not up to the level of 5 star and justifiable of the rates charges per night. In short - incredible location and place to stay, service of a 3-4 star experience and therefore not worth the min $500 per night rates.
Stayed 3 nights in Mar 2023
Response from Francois du Toit on 22 Mar 2023
Dear RyanThank you for reviewing your stay with usAll feedback received from our guests, whether positive or negative, is not only appreciated , but also shared with the team.Kind regards

10/10 Excellent

marco franz

Stayed 3 nights in Feb 2023
Response from Dodo on 27 Apr 2023
Dear marco franz,Thank you for taking time to share your constructive feedback with us.Kind Regards,Dorah

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was excellent I will de
Stayed 3 nights in Feb 2023
Response from Francois du Toit on 22 Mar 2023
Dear AnonymousThank you so much for your review and ratingKind regrards

6/10 Okay

Gladys

Stayed 3 nights in Feb 2023
Response from Francois du Toit on 22 Mar 2023
Dear Gladysthank you for taking the time to rate usKind regards

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Lolo on 9 Feb 2023
Thank you so much Jac, hope to see you again. It is better to pre booked for all your dinner before arrival.

10/10 Excellent

Stanley

Stayed 2 nights in Feb 2023
Response from Francois du Toit on 22 Mar 2023
Dear StanleyYour 5/5 score is truly appreciated.We hope to see you soonKind regards

8/10 Good

Ehud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Very special, but 24 hours without WIFI is too much. It was not easy to get dinner .
Stayed 2 nights in Jan 2023
Response from Lolo on 9 Feb 2023
Thank you so much Ehud, looking forward to welcoming you again!Send us an email we can pre book all your activities and dinner on your next stay.Wifi is back, it was a matter of unforeseen circumstances.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Definitely the best hotel at Sun City. Just a shame about the bedding, with the lack of a fitted sheet.
Stayed 2 nights in Jan 2023
Response from Dodo on 16 Jan 2023
Dear AnonymousWe always appreciate hearing from the customers, as were committed to creating lasting memories.Kind Regards,Dorah

10/10 Excellent

Kashil

Stayed 1 night in Dec 2022
Response from Dee on 6 Dec 2022
Dear Kashil,We always appreciate hearing from customer, as we are committed to creating lasting memories.Kind Regards,Dorah

8/10 Good

Emmanuel Patikai

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for the kids
Stayed 7 nights in Oct 2022
Response from Francois du Toit on 30 Oct 2022
Dear EmmanuelI am so happy you and the family enjoyed your time at Sun CityWe hope to see you soon againKind regards

10/10 Excellent

Shandhika, Rooty Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property was great except the pool which was way to cold to swim in.
Stayed 5 nights in Oct 2022
Response from Francois du Toit on 26 Oct 2022
Dear ShandhikaThank you so much for reviewing your stay with us.We hope to see you soon againKind regards

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2022
Response from Francois du Toit on 26 Oct 2022
Dear KevinThank you for rating us10/10It will be our pleasure to welcome you backKind regards

6/10 Okay

Roy, Even Yeudha

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Francois du Toit on 23 Sept 2022
Thank you for your 10/10 rating!!We hope to see you soon again!!Regards