Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cardiff

Nice hotel close to town and travel facilities

Posted 09-Dec-2014
Hotel was really good close to where we needed to be Good facilities Maid could have replenished the coffee and milk after first night So had black coffee on sun morn But all very good none the less Will be back as need to be in Wrexham quite often in near future
4 out of 5
Recommended
for Everyone
by A verified travellerfrom abergele

Excellent hotel so close for hospital

Posted 26-Oct-2014
all aspects were superb , & so handy for hospital, check in was good arrived lAte & left before breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller

Rooms excellent size and very help staff

Posted 15-Sep-2014
Pros: Friendliness , lovely rooms
Cons: Nothing
Location: Convenient location for the purpose of our stay
Rooms excellent size . Excellent helpful staff. Would stay there again
4 out of 5
Recommended
for Couples
by A verified travellerfrom South West

Ok Hotel a bit noisy with thin walls

Posted 09-Sep-2014
Pros: Very clean and tidy, nice location, good price.
Cons: The thickness of the walls.
The Hotel itself was very nice and the staff welcoming, we were put in a disabled room that was fine (no bath) however also had a joining door to next room that I expect did not stop much sound. Basically it was like the next door couple were in our room that was not too pleasing when they were being sick at 2 in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveller

Für Wales ziemlich gut

Posted 25-Aug-2014
Cons: Funktionierende Wagen in den Zimmern und ein Executive Launge mit Zeitschriften.
Also von deutschen Hotels dieser Preisklasse würde man mehr erwarten, allerdings ist das Hotel für walisische Standards wirklich sehr gut. Standard room und executive room unterscheiden sich nicht groß, aber darauf kommt es nicht wirklich an.
3 out of 5
Recommended
by LMfrom London

Great hotel but a bit let down by service

Posted 24-Aug-2014 on Hotels.com
Great location and beautiful, clean and comfortable hotel. The room was lovely, the bed comfy, bathroom and shower very well equipped. The location of the hotel is very central and easy to reach. However, I wasn't very happy with all the hidden fees: although it is being advertised as free wi fi, it is only free for 30 mins then you need to pay a daily fee after that, which isn't cheap. All hotel entertainment, including movie channels, comedy channel etc. also comes at a fee, around 3 quid per movie if I remember correctly. I find that pretty extortionate. Also as far as service goes, the staff was very nice, however not the most responsive: I ordered some food with room service and after I finished my meal, I had asked for them to pick up my used plate from me, but no one ever arrived to collect it. Also, there was no salt left in the shaker when it arrived. You would think someone would have checked it? Also, during check out, they tried to charge me with drinks from the mini bar, which I never touched. So the impression I got is that a lot of staff there are young trainees, which is understandable as it's summer time. But perhaps they just needed more supervision as service isn't seamless for what you would expect. Apart from that, I had a really lovely stay and enjoyed the quality of the rooms and the decor.
4 out of 5
Recommended
for Families
by A verified traveller

Llangollen trip

Posted 19-Aug-2014 on Hotels.com
Fabulous room at a great knock-down price. Would definitely stay again if there is an offer on.
4 out of 5
Recommended
by Janettefrom Birmingham

Good service in modern chain

Posted 18-Aug-2014 on Hotels.com
Enjoyed our two night stay here for wedding nearby. Room spacious and well equipped. Reception staff very helpful and efficient. Buffet breakfast could have been a little better -- tired bacon and rubbery fried eggs -- but my daughter said freshly cooked eggs benedict was good.
4 out of 5
Recommended
by MDfrom Glasgow

Service

Posted 12-Aug-2014 on Hotels.com
The hotel was very clean and comfortable. The bar meals were very good and varied. The one minor criticism was about the breakfast. The hot buffet was not topped up very regularly and some of the food became a bit hard and dry. We were not asked if we wanted any of the specials on the menu. And our dirty plates were not collected regularly. If you came down from about 9am for breakfast, there were hardly any tables still set for breakfast. Most had been reset for lunch. And this with at least an hour left for breakfast.
3 out of 5
Recommended
by kjonesukfrom shepshed

Good business hotel

Posted 07-Aug-2014 on Hotels.com
Put into room with wheelchair facilities at first which was a bit strange but this was sorted with no fuss. (Receptionist blamed the web site but I clearly was not in a wheelchair). A bit out of the way but there is a reasonable pub 400 yards away if you don't want to dine in the hotel. Weather was good so could sit outside with a drink but may be a bit dismal in normal welsh weather. All a bit sterile but OK for one night