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Awesome

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Thank you for staying with us and providing us with your feedback.

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Thank you for your feedback. Most likely the smell is from the previous guest who may have cooked in the room. Once the current guest checks out we will be able to do a deep clean.

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Thank you for staying with us and providing us with your feedback. Our website specifically states pets are not allowed. When you tried to check in you stated that you had a pet and when you were told that pets are not allowed you changed your answer to service dog. You walked out on your own to prove us wrong by showing us the "proof on our website and call corporate". When you returned you simply checked in and stated that you will take your dog somewhere. No staff members were rude or argued with you about anything.Regards.

Hi,Thank you for your feedback. I am sorry to hear that you weren't satisfied with the staff or the management team. However, after looking at the reservation our team did reach out to you and offered you free cancellation due to the pool situation being out of our hands. Our team never heard back from you regarding this and considered this issue resolved.

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Thank you for your feedback regarding your stay. We will use your feedback to make necessary changes.

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Thank you for staying with us and letting us know about the issue. We apologize for the inconvenience. We're looking to identify the issue so that it can be corrected.

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We do not show any reservations for you at our property. If this is regarding another reservation under your associates name for two nights then please contact Expedia, Choice, or NVPD as we take all threats seriously.

Thank you for your feedback and I apologize for any inconveniences. However we're not able to locate any reservation or any details regarding your stay or experience at our property.

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We appreciate you taking the time to provide us with feedback regarding your stay. Our staff had only communicated with your guests twice during their stay. Once to request them to smoke away from the building due to multiple complaints and second when they brought unregistered guests who then threatened physical violence towards the staff. You were notified of these situations and you agreed and you removed the unruly guests from the property. You agreed to incidental charges when you registered/checked in. Incidental policies are on our registration form as well. Also, we have informed you multiple times to check with the guests who stayed regarding the missing items, late check out and other damages. Smelling urine and finding beds and carpet covered in urine and food/drinks are two different situations. Your card was only charged for the labor to deep clean the room.Regards,

We appreciate you taking the time to provide us with feedback regarding your stay. Our staff had only communicated with your guests twice during their stay. Once to request them to smoke away from the building due to multiple complaints and second when they brought unregistered guests who then threatened physical violence towards the staff. You were notified of these situations and you agreed and you removed the unruly guests from the property. You agreed to incidental charges when you registered/checked in. Incidental policies are on our registration form as well. Also, we have informed you multiple times to check with the guests who stayed regarding the missing items, late check out and other damages. Smelling urine and finding beds and carpet covered in urine and food/drinks are two different situations. Your card was only charged for the labor to deep clean the room.Regards,

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Thank you for the feedback. However we completed a major renovation in 2018 and since then we have been changing our rooms as required by Choice Hotels each year.

Hi, Thank you for staying with us and providing your feedback. As we previously replied we do not know the details of your stay. We were also unaware of any issues as they were not brought up to the staff during the stay. Regards,

Hi, I'm sorry but we can't answer for other hotel. Our room pictures and sizes are available on our websites. Due to our company and Choice Hotels policy you will never find any one sitting behind the front desk in direct view of guests. We do have several areas behind front desk that are our of view of the guests for the staff to relax and monitor the property through CCTV. Our swimming pool is the only amenity that is currently closed. Breakfast is served according to Choice Hotels and local Health Departments guidelines.

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Thank you for your feedback and staying with us over the weekend. We provided the Expedia reservation details when you arrived to check in. Yes, you had made your reservation through Expedia and it was canceled through Expedia the same day which is why it was also canceled in our system and we could not honor it. Also, the rate had remained the same but extra charges were for several additional guests.

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Hi, Thank you for staying with us and leaving us this feedback. I hope I can provide some clarification below. Pool is not closed because of any COVID requirements. It is closed because of operating procedures and weekly water sample submission by local company to county. Pool company is also facing staff shortage just like us. Upon notification we inspected the shower and it was installed properly but it had cracked in the middle where the spray selection is located. We replaced the shower head due to this. We had to throw away breakfast towards end of the breakfast due to two guests. They had opened items with their bare hands while coughing/sneezing through out the breakfast area. We were sanitizing the breakfast equipment in back but the guests had left.

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