Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom seattle washington

Regrettable

Posted 26-Mar-2015
Pros: Nothing /my husband says the food.
Cons: Security/secure elevator after hours
Location: Area is questionable
Loud party next door/rap music loud dirty language our room was so full of cigarette smoke it hung in the air and you could see it in the dark.front desk continued to allow people to go up the elevator to the Fifth floor for hours when they new they had problems. I have never experienced any thing like it before.save your money and sleep on a bar room floor
3 out of 5
by A verified traveller

Not what we expected for the price

Posted 25-Mar-2015
- Average hotel amnesties. - Terrible view to some stone roof top :( - Small coffe maker which warmed the water not hot - no microwave - dirty, full of hair bath tub - no breakfast included - they gave us a break on $9 parking fee per day - every time we needed to get out of parking we had to call in for opening the gate even with the key they provided. Very very annoying - staff at front desk were nice and professional
3 out of 5
Recommended
for Everyone
by A verified travellerfrom san francisco

Half updated half old

Posted 15-Mar-2015
This hotel was fine. I paid 69$ for it on a deal with Expedia and I think that's all it's worth. It's in the middle of nowhere in Sacramento, they Nickle and dime you (9$ a day parking, $6 bottle of water, etc), and it's half updated but half old. The lobby looks nice and new.. But the carpets/doors/fitness center all need a rennovation.
3 out of 5
by A verified travellerfrom Hayward, CA

stay at Hilton Arden West

Posted 09-Mar-2015
Pros: see above
Cons: see above The parking could be improved by having a person taking tickets in and/or out. The kiosk ticket dispenser was confusing.
Location: There's a huge shopping mall nearby, but I didn't have time to go there.
The room I was assigned to was cramped, weird and totally unacceptable. I went back to the front desk and requested another room. They gave me one on the 2nd floor which was infinitely better. The staff were pleasant and friendly. I was surprised at the limited hours the restaurant was open. At least they served lunch in the lounge so it was okay. There was some kind of sports tournament being held nearby over the weekend. There were lots of families with kids of all ages. The problem was the noise level. Kids ran up and down the hallways outside our workshop room. It was distracting because we were working on meditation techniques. Kids also ran up and down the hallways quite late at night outside my room. I finally had to call the front desk to send security. Overall, I'd rate the experience in the medium range, not really what I expected from a Hilton hotel, but okay.
2 out of 5
by A verified travellerfrom Visalia, CA

My First & Only Stay

Posted 03-Mar-2015
Pros: The room itself, the hamburger at the hotel restaurant, the hotel staff.
Cons: The breakfast buffet needs improving. More importantly, if your room faces the freeway, don't expect a good night's sleep.
Location: The hotel is close to a freeway, and the sound will make you think you're trackside at the Indy 500.
The hotel staff and the quality of the room itself were great... so was the hamburger I had in the hotel restaurant.
3 out of 5
by A verified traveller

Hotel in the middle of industry area

Posted 26-Feb-2015
Hotel was clean, very noises, 3rd floor view is a roof, parking lot space are so small only good for a very small car,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Feb-2015
Cons: Room Refrigerators. More ice machines.
Location: Near downtown, airport and very near a great mall with lots of restaurants.
I had a short stay but we had wine in the bar both nights. We had a great waitress, Jennifer, who remembered us and gave us great service both nights.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 02-Feb-2015
Pros: Location
Cons: Need to clean the bathrooms and they need to have better food. The food was horrible and I had to pay for it.
They don't have complementary breakfast. And the bathroom was dirty.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom reno

Excellent

Posted 05-Jan-2015
Great experience. Staff food room all very good to excellent. Would definely stay and eat there again. Made reservation for my daughter and she had the same wonderful time. Thank you
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 10-Dec-2014 on Hotels.com