The service is getting worse and worse.
First, the check in process was very slow. Front desk is one of the most important parts of a hotel as the staff at front desk is the first person who interacts with clients, but the staff at front desk had not been trained properly, because she did not know the facilities and services the hotel provided.
Additionally, she gave me a room for disabled clients, but I am not a disabled person, I don’t know what she is doing, if I continued to stay in this room, there would be no rooms for disabled clients, this made me felt so bad. I tried to call front desk but the staff at front desk could not speak English, so I had to go to the front desk and requested to change another room. The supervisor of front desk Jennifer apologized to me and intended to upgrade my room but I refused and asked for my standard room. If I accept the upgraded room, it means I accept their apologies and mistakes. I think upgrading rooms is for VIP and frequent clients and the clients on birthday.
I don’t think that it is an issue on the staff named Manrida but the responsibility on management team.
20-30 minutes from Capitol Airport. Close to numerous business offices (Schneider Electronics, Nortel, Motorola.) Large hotel; not too many restaurants in area, 2 in hotel. Concierge was very helpful with information and even dismissed a taxi driver who did not meet his expectations. English was not always easy to understand. Very helpful and fast response from staff when I had problems with computer settings and couldn't connect with the internet. Wonderful pool and exercise center.
Beijing Kuntai Hotel reinterprets the connotation of business hotel/ which is the perfect combination of modern high-tech/ …More
Good Overall hotel. Breakfast could do with some improvements. They have a underground walkway that is supposed to connect to the exhibition halls but it leaves you outside. The Intercontinental on the other side has a direct entry to the halls, which is very convenient while it is raining. However, the overall experience was nice. I would stay here again.
Traveller from Pune, India
China National Convention Center Grand Hotel is a 5 star business hotel which is located in the flourishing area of Beijing …More
I arrive very early in the morning, well before the official check in time, but still got immediately a room, and as at that time the room level I ordered was not available, I was upgraded.
This is a very customer friendly behaviour
I will be happy to return
Traveller from Hong Kong
The Quality Hotel located at Wang Jing, Beijing China, is a member of an established American Choice Hotels Group. The four …More
North Chaoyang is a center of commerce, recreation, and conventions. Home to a large number of Beijing’s foreign businesses, the district also hosts the International Convention Center, and the 12.5-square-km (8-square-mile) National Olympic Stadium and Park, which will be officially unveiled at the opening ceremony of the 2008 Olympics.
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