While the staff was super friendly, we asked for the top floor/5th floor (twice)-when we checked in, they said it was close but they took care of us and made sure we wouldn’t have the noise from kids running above us or outside traffic; they placed us on the second floor closest to the street.
Our shower had mold/discoloration in it, the AC didn’t work, there was stuff on the floor from the previous occupants, the TP holder was all rusty and the sink was clogged.
We have stayed in SpringHill Suites before and always had a wonderful experience-not sure what happened to this property.