Meeting facility

Reviews of Norfolk Waterside Marriott

3.5 out of 5
Norfolk Waterside Marriott
235 E Main St, Norfolk, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1007 reviews" "
Rating 8 - Good. 258 out of 1007 reviews" "
Rating 6 - Okay. 146 out of 1007 reviews" "
Rating 4 - Poor. 75 out of 1007 reviews" "
Rating 2 - Terrible. 53 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay at the Waterside Marriott. Our room was clean, the bedding and towels were great and we appreciated all of the outlets for charging, small touches, etc. Our room had a fridge which was a nice touch as well as a blow dryer and ironing board available. Really pleased with our stay and the location was great!
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Brenda, Thank you for choosing Norfolk Waterside Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything but the wait staff at breakfast. All other staff were fantastic.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark S. on 23 Mar 2024
Thank you for sharing your feedback!

10/10 Excellent

Ambria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Ambria, Thank you for taking the time to post a nice rating of Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sincerely,General Manager

8/10 Good

Shujun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the sound insulation was better.
Stayed 1 night in Feb 2024
Response from Mark S. on 23 Mar 2024
Thank you for sharing this feedback!

10/10 Excellent

William, Boston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having a city garage across the street with a direct access from the 3rd floor was very convenient. Also an easy walk to the maritime museum and the Wisconsin. Nice breakfast room on the 2nd floor and adjacent restaurant on the ground floor was excellent.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear William, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans We are also glad that you enjoyed our amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous and the staff was amazing especially the valet team.
Stayed 2 nights in Feb 2024
Response from Mark S. on 23 Mar 2024
Thank you for sharing this feedback!

4/10 Poor

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check in was chaotic - no orderly line to join for front desk. Room booked was not available when we checked in. We did get a "better" room, but it had one king bed and a pull out instead of 2 doubles. Toilet did not work in room provided - engineering came to fix after second call to front desk. Hotel pool was over chlorinated - you could smell it when the elevator doors opened. Four elevators for 26 floors, and one wasn't working. Check out was a disaster waiting for an elevator - I ended up walking from the 17th floor. Also - smoking right in front of the door was out of control. Hotel needs to regulate that better.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Shannon, Thank you for evaluating your stay with us. We sincerely apologize for the issues you had during check-in and the maintenance issue with the room. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our team to improve our guest experience. Moreover, we are sorry for the difficulties you had with the elevators and the disappointment with the pool. We will share your comments with appropriate individuals. We have also noted your concerns about smoking and will convey your suggestion to our team properly. We hope you will give us another opportunity to regain your trust.Sincerely, General Manager

10/10 Excellent

cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated the staff. They were all really kind, warm and inviting. Thank you to the team there. It’s the little things.
Stayed 2 nights in Feb 2024
Response from Mark S. on 5 Mar 2024
Thank you for sharing your feedback, we'll be sure to share this with the team.

8/10 Good

Rema

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their valet parking and service is a little challenging. Area to park for valet service was always full and only one or two valets were working so a few of us had to double park because street parking was not available. No one was available outside to tell us to double park. Had to go inside to find this out. Other than that we had a pleasant stay and loved the modern fixtures and decor.
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Rema, Thank you for choosing Norfolk Waterside Marriott for your recent stay. We are pleased to know that your overall experience was satisfying and that you loved our beautiful property. However, we apologize for the inconvenience you had with our valet service. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,General Manager

8/10 Good

Ashana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Ashana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Norfolk Waterside Marriott. We look forward to welcoming you back on your next visit!Sincerely,General Manager

10/10 Excellent

renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to end my stay was great. The friendly staff made check in and check out a breeze. They provided local knowledge of the places around us and seemed to genuinely enjoy their customers. The room was spacious with a comfortable bed, coffee and tea service, and hygiene amenities. I did not get to make use of their pool or gym but other customers raved about them.
Stayed 1 night in Feb 2024
Response from Mark S. on 5 Mar 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Johnny, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

6/10 Okay

robinn, Holdfast

Travelled with family
Liked: Staff & service
Beds could be better
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Robinn, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We appreciate you mentioning how much you enjoyed your overall experience, and we hope you will stay with us again the next time you are in the area.Sincerely,General Manager

10/10 Excellent

Nathan, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Nathan, We are delighted you enjoyed your stay at Norfolk Waterside Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,General Manager

8/10 Good

PATRICIA, mays landing

Business traveller
Liked: Cleanliness
Property was okay.
Stayed 2 nights in Feb 2024
Response from Mark S. on 5 Mar 2024
Thank you for sharing your feedback.

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink in the bathroom drain was clogged. Someone should inspect these things after each rental.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Dear Francis, Thank you for taking the time to share your feedback regarding your recent stay at Norfolk Waterside Marriott. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our maintenance team to ensure an overall guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely,General Manager

10/10 Excellent

Deneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark S. on 5 Mar 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 Excellent

Reece

Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Reece, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Norfolk Waterside Marriott, and we look forward to welcoming you back for another outstanding visit.Sincerely,General Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on 5 Mar 2024
Dear Caroline, It was a pleasure having you as our guest at Norfolk Waterside Marriott. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely, General Manager

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in downtown Norfolk with easy access to restaurants, entertainment and interstate highway. Only negative was having to pay for exit from parking garage. Not expensive, but just a little bit of a hassle.
Stayed 4 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Dale, Thank you for choosing Norfolk Waterside Marriott and sharing your feedback, We are delighted to hear that you enjoyed our convenient location. We appreciate your insights regarding parking and we look forward to welcoming you back in the future.Sincerely,General Manager

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy downtown Norfolk property close to interstates and local options for dining if you look beyond the immediate “Google” searches.
Stayed 2 nights in Oct 2023

8/10 Good

Shannon

Stayed 2 nights in Dec 2023

10/10 Excellent

DAVID, HANAHAN

Stayed 1 night in Dec 2023

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark S. on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff!
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Holly, Thank you for sharing your feedback regarding your recent stay at Norfolk Waterside Marriott. We are delighted to hear that you enjoyed our spotless property and courteous service. We look forward to welcoming you back in the future.Sincerely,General Manager

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service
All good except the tv that set off level.
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was for my daughter graduation
Stayed 2 nights in Dec 2023

8/10 Good

Jackie

Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Jackie, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Norfolk Waterside Marriott look forward to your next visit.Sincerely,General Manager

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
Several family members stayed at this hotel this weekend. At least two rooms on different floors had clogged sinks, with one dripping water on the floor. The other had a clogged sink and shower. There was hair stuck to the wall of the shower. In addition there was an open soap wrapper and bar of soap on the sink.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Stephen, Thank you for sharing your candid feedback. We sincerely apologize for the inconvenience you and your family encountered with the room. This is not typical of our usual standard, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate teams to ensure the overall guest experience. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a flawless visit.Sincerely, General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Very nice as expected. However shower is super moldy I have a mold allergy. Sigh.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Katherine, Thank you for your review regarding your stay at Norfolk Waterside Marriott. We are glad you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are happy we could provide this for you. However, we regret the concerns you shared regarding the shower and apologize for any inconvenience caused. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We are grateful for your patience and look forward to welcoming you back on your next visit to Norfolk.Sincerely,

10/10 Excellent

Madelene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Madelene, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Norfolk Waterside Marriott look forward to your next visit.Sincerely,General Manager

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 24 Mar 2024
Dear Steven, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back to the Norfolk Waterside Marriott soon.Sincerely,General Manager

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from General Manager on 17 Dec 2023
Dear James, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

8/10 Good

Yara

Liked: Cleanliness, staff & service
Pretty nice hotel, room was clean and the staff was sweet and accommodating. Keep in my the Buffet Breakfast is NOT included in Expedia reservations. Is NOT complementary for all guests.
Stayed 1 night in Nov 2023
Response from CeeCee on 28 Nov 2023
Thanks for staying with us.

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was beautiful. Very clean. The staff was very professional. I would recommend everyone to stay when visiting the city of Norfolk and I would stay there again.
Stayed 1 night in Nov 2023
Response from CeeCee on 27 Nov 2023
Thank you for staying with us.

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful. Very clean and friendly. Staff was amazing and took very good care of us.
Stayed 2 nights in Nov 2023
Response from CeeCee on 22 Nov 2023
Thank you for staying with us.

10/10 Excellent

debi

Liked: Cleanliness
Clean
Stayed 1 night in Nov 2023
Response from General Manager on 5 Nov 2023
Dear Debi, Thank you for posting a review of your stay with us at Norfolk Waterside Marriott. We are thrilled to know you loved our well-kept property and that you had a pleasant time while you were here. We appreciate your business and look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by vehicle to the property. The check-in was fast and efficient. The room was extremely clean.
Stayed 1 night in Oct 2023
Response from CeeCee on 7 Nov 2023
Thank you for staying with us.

10/10 Excellent

McCoy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was amazing!!! Felt very comfortable and relaxed
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear McCoy, Thank you for choosing Norfolk Waterside Marriott and for your kind words. It is wonderful to read that you had an excellent stay. We are delighted your room provided the comforts you expected and that you enjoyed our modern accommodations and amenities. We look forward to seeing you again whenever you are in the areaSincerely, General Manager

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, nice updated modern rooms. Walkable to many things around the waterfront. Clock/charger didn’t work. Otherwise great hotel
Stayed 1 night in Oct 2023
Response from CeeCee on 7 Nov 2023
Thank you for staying with us.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Christopher, Thank you for sharing the outstanding rating for your experience at Norfolk Waterside Marriott. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely, General Manager

10/10 Excellent

Tami, HOOVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Tami, thank you for being our guest and for the high rating. We are delighted to see that you enjoyed your time with us as well as the service from our associates. It was a pleasure hosting you at the Norfolk Waterside Marriott, and we look forward to welcoming you again for another outstanding experience.Sincerely, General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear John, We are thrilled you had an excellent stay at Norfolk Waterside Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sam ParryGeneral Manager

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, really nice rooms, great view of the waterfront. The only thing that could be improved were the elevators—-it took a while to wait for one and then when we finally got on, it stopped frequently and got full quickly.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Luisa, Thank you for choosing Norfolk Waterside Marriott and for your gracious rating. We are glad to know you enjoyed your time with us and that you loved our well-kept accommodations with beautiful views, and wonderful location. We appreciate your specific feedback and we will share your comments appropriately. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Oct 2023
Dear Margaret, Thank you for choosing Norfolk Waterside Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager

6/10 Okay

Mariya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I requested a king and got 2 beds instead for a romantic stay
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Mariya, Thank you for sharing your feedback regarding your recent stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. While we strive to accommodate all requests, however, there are instances where room availability may impact our ability to fulfill specific preferences. We understand your frustration and genuinely regret any disappointment caused. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely, General Manager

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was very nice however the elevators did not appear to be all working.
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Gail, Thank you for your review regarding your stay at Norfolk Waterside Marriott. It is a pleasure to know we were able to exceed your expectations. We are committed to treating every guest with award-winning service by our friendly associates throughout their stay. We will enjoy sharing your compliments with our associates. However, we regret not meeting all your expectations. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Norfolk.Sincerely,General Manager