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Reviews of Fairfield Inn & Suites by Marriott Chesapeake Suffolk

2.5 out of 5
Fairfield Inn & Suites by Marriott Chesapeake Suffolk
2122 Jolliff Rd, Chesapeake, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 492 reviews" "
Rating 8 - Good. 128 out of 492 reviews" "
Rating 6 - Okay. 63 out of 492 reviews" "
Rating 4 - Poor. 38 out of 492 reviews" "
Rating 2 - Terrible. 33 out of 492 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay here. They were about to remodel but it didn't affect our stay at all. The complimentary breakfast was superb (better than getting breakfast at a restaurant) and the cook they have went above and beyond to make sure everyone was taken care of. Would definitely recommend staying here.
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley, Exton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Very nice facility. Quiet and convenient. Will definitely stop here again when in area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with this hotel! The staff was helpful and kind, the room was spacious and clean, and breakfast was great! Can’t beat it for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Nutley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for our overnight stop from Fl to NJ. Room was clean, functional, and quiet. Check in was very good and the service and courtesy displayed by Rob H at the desk was so welcoming! We checked in around 2AM due to unexpected traffic, and knowing this, Rob offered our family free waters and snacks! Breakfast was great and more than your typical continental versions. Housekeeping was extremely polite as well. Overall a great stay!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel staff were very pleasant and accommodating. We appreciate the NO PET policy and continue to book at Fairfield Hotels for this reason.
Stayed 1 night in Mar 2024

10/10 Excellent

Wander

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk personnel were not so friendly! Breakfast had many options.
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! The room was clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with family
The front desk person Mike S was the best part of our stay. He had everything ready for us when needed. He was there both day and night and was very attentive. He deserves a raise or some kind of recognition.
Stayed 1 night in Feb 2024

8/10 Good

Joe

Stayed 1 night in Oct 2023

10/10 Excellent

Tileek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast serving staff is phenomenal!
Stayed 4 nights in Dec 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet place to stay, a little disappointed the pool was closed but website stated it was open .
Stayed 1 night in Dec 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fatimah

Stayed 1 night in Dec 2023

6/10 Okay

Crystal Opal Sherry

Liked: Staff & service, property conditions & facilities
This property was okay. I think they could have done a better job with lighting in the lobby. A little too dark for me. The staff and pleasant and friendly. The room was clean but our TV did not work on the first night and I called and it was fixed. Close to dining and overall I would stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Friendly staff, enough room for family of 5. Variety of breakfast option
Stayed 1 night in Dec 2023

10/10 Excellent

Tomeica

Stayed 1 night in Dec 2023

8/10 Good

Rasheed

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and customer service oriented.
Stayed 2 nights in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

8/10 Good

walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a little cleaning
Stayed 4 nights in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel
Stayed 1 night in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

6/10 Okay

John William Lamb

Liked: Cleanliness, staff & service
I've stayed at this property several times a year for years now - but this is my first visit since COVID started - so it's been at least 4 years since my last stay. The decline in quality was noticeable. The cooked items on the breakfast buffet were not nearly as nice as I remember (those uniformly round yellow disks that you are calling 'scrambled eggs' - please don't serve those - they are awful). Paper plates and plastic forks/knives/spoons. No soap or shampoo in the shower. Housekeeping isn't what it used to be - one day they visited and all they did was empty the trash. One of the two TV remotes in the room didn't work, thermostat on wall showed 'REPLACE BATTERIES' that maintenance apparently ignores. Coffee maker in the room made brown water that tasted nothing like coffee. On my last night there was a loud party in the room across the hall that disturbed my peace and quiet. The computer in the lobby that I usually use to print my boarding pass was broken and the front desk couldn't do anything about it. Couch cushions in the breakfast area have noticeable wear and should be replaced. Frayed carpet in the hallways. Piles of towels under communal ice maker to sop up water leaks. There were black stains on the walls around the air vents in my room.
Stayed 4 nights in Nov 2023
Response from Michael Stewart on 13 Nov 2023
On behalf of the hotel, I would like to apologize that your stay was not enjoyable. We are working to resolve many of the issues that affected your stay which includes upcoming renovations. With regards to the accessibility of shampoo and body wash, there was bar soap available at the front desk and had front desk been made aware of the thermostat issue, someone we have gladly assisted in replacing the batteries. If you are a Bonvoy rewards member, I will be happy to added points to Marriott Bonvoy account as compensation for your unpleasant stay.

10/10 Excellent

LaDonna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!!
Overall, the staff was very nice & friendly, & the hotel was very clean, comfortable & relaxing. I always enjoy staying at this hotel! 😊
Stayed 1 night in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

8/10 Good

Dione

Stayed 2 nights in Nov 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

Eldiablo

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great…other than a odor in the room when we first arrived, the stay was great
Stayed 1 night in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

8/10 Good

Evelyn

Travelled with partner
Breakfast was nice and wide variety.
Stayed 2 nights in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

Heather

Stayed 2 nights in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

4/10 Poor

deanthony

Disliked: Staff & service, amenities
I was told that our reservation was canceled by the staff, also we get to uir room and the bed skirts were heavily stained as well as the pillow cases. We made a nother attempt to find another hotel and no luck. When we were leaving that next day I understood why our room was not properly cleaned. The house keeper was sitting listening to his music. So, we were not happy at all and there was no reason to complain to the staff because they were all from different properties and were very confused. And it showed with the poor service we received.
Stayed 1 night in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, I would like to apologize for your unpleasant stay. We strive to maintain a clean and inviting space for guests to enjoy. Anything less than that is below our standard. Had this been brought to the attention of the front desk staff, we could have accommodated you by placing you in another room or allowing you to check out without being charged. This feedback has been shared with the entire staff as a teaching moment and an isolated incident. I hope that you give us another opportunity to provide you with a more pleasant experience on your future travels to the area.

10/10 Excellent

Lasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Oct 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

2/10 Terrible

Christopher

Stayed 4 nights in Oct 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

russell

Stayed 2 nights in Jul 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Michael Stewart, Front Desk Supervisor on 4 Dec 2023
On behalf of the hotel, we appreciate your positive feedback regarding your stay experience and hope that you will consider us the next time you travel to the area.

10/10 Excellent

Tomeica

Stayed 1 night in Sep 2023

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ehhh…
We reserved a 4 night stay and it was conveniently located for our needs. The staff was friendly and courteous to not bother us when our sign was on the doorknob, which was the whole time. We asked for towels as needed. The 3rd floor reeked of pot, I didn’t say anything since I didn’t think they could do anything about it. The coffee was good in the morning but the eggs and sausage were AWFUL! The eggs come in a bag frozen. (We and another couple) asked because of the strange texture, taste and the visible difference. I highly doubt the owners of this hotel would eat them so why try to feed them to the people who stay there. The elevator broke 1/2 way through our 4 day stay and it definitely made it inconvenient since we were on the 3rd floor. We asked for help at checkout time to carry our stuff down to the lobby. They had no problem with our request. I’d like to say I felt safe but never found out why the police were there the first night walking through the halls and all around the premises of the building.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kenyatta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. Staff was friendly. I will be staying there again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sonya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uggghh! Filthy.
The first rooms smelled like pure smoke! Dirty dingy furniture. Moved us to another room on a upper level and the bed was decent the floor was filthy and the couch should not be touched… it was horrible. The bathroom was not cleaned properly and i was throughly disappointed in this experience.
This was the sight beside the toilet… ughh!!
Trash wasn’t even taken out of room!
Hair in the tub and just not clean. Who’s is checking behind the cleaners???
Stained and smelled disgusting
Stayed 3 nights in Sep 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property next door does not have a fence blocking their yard. This was quite an eye sore during the day when it’s light outside and you can see. People are on vacation and do not want to look at that right next to where we park our cars
Stayed 2 nights in Sep 2023
Response from Tawana Williams Front Desk Supervisor on 17 Sept 2023
Dear Justin we love to hear feedback from our guests and thank you for your comments. On behalf of the staff at the Fairfield Inn and Suites we'd like to thank you for your recent visit.

2/10 Terrible

Jean Claude, Salem

Stayed 2 nights in Aug 2023
Response from Tawana Z. Williams Front Desk Supervisor on 18 Sept 2023
Thank you for your comments about your recent stay. Our guests are of the upmost importance to us and their feedback is always appreciated.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Funky pool and breakfast
I booked 3 rooms this week. My family was excited to swim and a pool is typically a reason I choose one hotel over another. The front desk attendant walked down to the pool with us because the pool lock was not working. There were spots (mold?) floating all over the surface of the water and none of the 7 in my party would get in it. No one else was there either. The attendant did not look surprised at this condition or say, "Sorry" or "That's weird" or anything so I don't know what is normal there. After this I was skeptical about eating breakfast here and if things would be sanitary and well prepared. My sister opened a milk carton and it came out in chunks on her cereal so she lost her appetite for anything else. The rooms overall were good other than some strong smells, maybe cleaning solution? It was hard for my mom to sleep because the smell was so strong and her neighbors yelled and argued all night. Labor Day 2023
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023

4/10 Poor

Jean Claude, Salem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There is nothing unique but there were roches in my room
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and courteous staff
Stayed 1 night in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you for taking the time to provide your feedback on your stay. It is appreciated.

8/10 Good

Pattie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 22 Aug 2023
Thank you for sharing your feedback. It is greatly appreciated.

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from Front Desk on 22 Aug 2023
Thank you for giving us your positive feedback. We appreciate it. And hope you will visit again!